I wish all your dealers were as nice and professional as this one
Rita K.
Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at this location did a great job. They were able to get me my truck quickly and they really know how to treat their customers fairly.
Stephen L.Poor job even dropping off the truck and more dumb excuses due to the computer was shot down for the day before 5 pm
Felipe M.Loved the girl that helped us. She is super cool and the reason we had such a good experience.
Kourtney B.Ginger snap was awesome!!
Jase R.Carli was wonderful to work with!
BILL L.I received a call from the area supervisor at least that's what he said he was accusing me of some falsehoods. I was also cheated out of my money.
Paul N.Excellent service, professional AND friendly!!!! Equipment was in great shape and performedup to expectations. Only company and facility I will use!!!!!
JAMES M.Always friendly and courteous. I have physical limitations and the entire crew help with the hooking up and unhooking the equipment. Would recommend this facility to any and EVERYONE!!!!!
JAMES M.Great place to rent a trailer
Greg T.Take better care of equipment.
ALAN C.Great staff. Used this place multiple times.
Colin H.The on line check in was not my style. Preferred to call on phone, but kept getting notices I was late when uhaul was already turned in several hours before.
frances H.Pick up took a little longer than expected however it was super easy and so was the drop off. Will use UHaul again if I need to move!
James U.Excellent customer service! One of the best experiences with uHaul. Definitely would recommend it and use this location again.
Judy D.Very happy with the service rendered. They were very accommodating. Will definitely rent from them again.
bryce W.Thank you 😊
Jack S.A little more information about the process of returning? Maybe?
Nancy R.The left tail light was out on the trailer I used and I had to sign a paper indicating it was my truck that had a problem even though they used a tool and verified my truck's electrical system was working. That would be my only complaint.
Matthew S.Person at the front desk was very friendly and welcoming. The only thing I think needs improvement would be that the equipment needed a snow scratcher. I had to call a friend with one.
SAVANNAH F.Great service, friendly down to earth staff. Super easy to check in and out. Thank you.
LIBBY A.They didn't give us our furniture dolly and then when we called and realized it, they said they would remove it from our bill and they did not. Also the auto transport was given to us with bald tires and when pointed out they said it would be okay.
Stephen H.Wonderful cs
Robert J.One of the tires on the trailer we rented was low; we didn't know until we loaded the car on the trailer.
Colton A.The employ's were wonderfull. And I had absoluty no problem and would definently recomend. The trailor was a little dirty but pulled nice.
David W.They charged me an extra $10 with no explanation The truck was clean the gas tank was full and there was no damage. There wasn't any reason that I can see why they should've charged me any extra money.
Robin C.Excellent customer service. Very professional
Geoffrey B.Very friendly and helpful staff
KODY M.Everything was great : )
Amy S.Service was fantastic. Owner and Manager were polite and helpful.
Peter C.Truck drives horribly. Over 111K miles. Needs to be retired.
paul A.Nice staff. Easy to work with.
Kim T.Service was friendly and helpful.
Jay H.Back of the uhaul was not swept out and they didn't put the blankets we ordered in.
Mathew W.The folks I dealt with were very professional e, very friendly, and very helpful. They made the rental pickup, and return easy!
Geoffrey B.Karli is awesome. Friendly, kind, professional. Best moving experience to date.
Alexander G.No comment
Robin A.Have more persons on the counter/desk if you can find people to hire.
frances H.Super friendly staff, locatowas clean and well organized.
Greg J.I received courteous, prompt service here from Dell and his staff.
Paul M.Owner is helpful and friendly.
Jeff T.I was charged an extra day for the trailer rental and when I brought it to the attention of the place where I rented it, they said that an AFM would contact me. 24 hours later I had not heard anything so i called again and was given a number to call. I was told by that person that I would receive a call within 48 hours. I stated that I thought that was poor customer service and that person hung up on me after restating that it would take up to 48 hours. I think that not promptly addressing a customer service issue is very poor customer service.I really dont believe the fault lies with the rental location by with U-haul in general.
Jimmy P.Everything was great!
Richard B.Dell was so kind and very accommodating. I really enjoyed my interactions with him.
ELIZABETH C.