Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)

770 reviews

433 Airport Rd   Rexburg, ID 83440

(208) 932-0118

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(208) 932-0118

433 Airport Rd
Rexburg, ID 83440

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The drop off location was over 20 miles distant from the one indicated on the reservation, requiring a 46 mile round trip back to actual destination and an additional 6 gallons of fuel at 3.96 per gallon in expense and resulting in nearly missing flights. Not the fault of the drop off location but was the fault of the company.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Customer did not leave a comment.

Seth H 
Rating:
5.0

Friendly service, personable staff, knowledgeable and helpful

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Maybe have wifi for customers who are trying to use the mobile app during off business hours? I did not have LTE signal in that area, so I was not able to use the mobile app

Jonell B 
Rating:
5.0

This haul location is the best. The staff is very accommodating and helpful. Would recommend this facility to my friends and family. Thank you

Derek B 
Rating:
5.0

I always use this location They are the best!

Ryan N 
Rating:
5.0

All of your staff is very professional and understanding. I wouldn't take my business any where else. Thank you for all your help...

Derek B 
Rating:
4.0

We originally had our reservation for a different location. However upon trying to pickup the truck we were told it was at the “Airport” road UHaul. Not a big deal but ALL paperwork was for N 2nd East even our confirmation emails. Somewhere, someone needs to get your info straight!

David W 
Rating:
5.0

For work reasons i am very versed with Uhaul and i am consistently renting but usually in a different state. This Uhaul location has the best people! They are helpful, on top of everything and most of all they are kind in business which is hard to find nowadays. They are phenomenal to work with and i will be telling everyone to go here. Thank you!!

Esther R 
Rating:
3.0

When I picked up my U-Haul I asked them about wrap and they suggested the green movers wraps, once I got everything unpacked multiple items such as one of our canvas print, and one of our rugs. They had a green residue from the movers wrap.

Hayden E 
Rating:
4.0

Customer did not leave a comment.

JILL F 
Rating:
5.0

N/A

Justin Z 
Rating:
5.0

Customer did not leave a comment.

Karyn S 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Not a thing.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Lynden K 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

Mitch B 
Rating:
3.0

Our receipt not having a paper copy made it difficult to drop off the trailer because we had no idea what card was being charged. The employees were excellent a d friendly

Keyanna H 
Rating:
4.0

Customer did not leave a comment.

Logan P 
Rating:
5.0

I think it would be a good idea to include an ice scraper in the truck. I was stupid and didn't think to grab mine and I had to wait for the car to warm up and clear the windows. Not a big deal, but just a thought.

ZACHARY L 
Rating:
5.0

Rent from the same company I rented from and they will be totally happy

Ken F 
Rating:
4.0

Customer did not leave a comment.

Rick C 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Alan F 
Rating:
5.0

Customer did not leave a comment.

AMY B 
Rating:
5.0

Customer did not leave a comment.

Amber P 
Rating:
5.0

Best customer service and so very helpful!

Kris W 
Rating:
5.0

I wish all your dealers were as nice and professional as this one

Rita K 
Rating:
5.0

Customer did not leave a comment.

mark b 
Rating:
5.0

Customer did not leave a comment.

Greg T 
Rating:
5.0

Customer did not leave a comment.

Alyssa P 
Rating:
5.0

The employees at this location did a great job. They were able to get me my truck quickly and they really know how to treat their customers fairly.

Stephen L 
Rating:
2.0

Poor job even dropping off the truck and more dumb excuses due to the computer was shot down for the day before 5 pm

Felipe M 
Rating:
5.0

Customer did not leave a comment.

Samuel B 
Rating:
5.0

Customer did not leave a comment.

Sandy D 
Rating:
5.0

Loved the girl that helped us. She is super cool and the reason we had such a good experience.

Kourtney B 
Rating:
5.0

Customer did not leave a comment.

Amy S 
Rating:
5.0

Ginger snap was awesome!!

Jase R 
Rating:
5.0

Customer did not leave a comment.

Shelby S 
Rating:
5.0

Carli was wonderful to work with!

BILL L 
Rating:
5.0

Customer did not leave a comment.

Madison H 
Rating:
1.0

I received a call from the area supervisor at least that's what he said he was accusing me of some falsehoods. I was also cheated out of my money.

Paul N 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Excellent service, professional AND friendly!!!! Equipment was in great shape and performedup to expectations. Only company and facility I will use!!!!!

JAMES M 
Rating:
5.0

Always friendly and courteous. I have physical limitations and the entire crew help with the hooking up and unhooking the equipment. Would recommend this facility to any and EVERYONE!!!!!

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Ken F 
Rating:
4.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Great place to rent a trailer

Greg T 
Rating:
5.0

Take better care of equipment.

ALAN C 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
5.0

Great staff. Used this place multiple times.

Colin H 
Rating:
5.0

Customer did not leave a comment.

Mason S 
Rating:
4.0

Customer did not leave a comment.

Sandra M 
Rating:
3.0

Customer did not leave a comment.

Derek M 
Rating:
5.0

The on line check in was not my style. Preferred to call on phone, but kept getting notices I was late when uhaul was already turned in several hours before.

frances h 
Rating:
5.0

Customer did not leave a comment.

Cole H 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

Customer did not leave a comment.

Stephen W 
Rating:
5.0

Customer did not leave a comment.

Corey J 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Gared W 
Rating:
5.0

Customer did not leave a comment.

Jamin M 
Rating:
5.0

Customer did not leave a comment.

Brett P 
Rating:
5.0

Pick up took a little longer than expected however it was super easy and so was the drop off. Will use UHaul again if I need to move!

James U 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Excellent customer service! One of the best experiences with uHaul. Definitely would recommend it and use this location again.

Judy D 
Rating:
5.0

Customer did not leave a comment.

Cody W 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Very happy with the service rendered. They were very accommodating. Will definitely rent from them again.

bryce w 
Rating:
5.0

Customer did not leave a comment.

Ephraim C 
Rating:
4.0

Customer did not leave a comment.

Daniel Z 
Rating:
5.0

Thank you 😊

Jack S 
Rating:
5.0

A little more information about the process of returning? Maybe?

Nancy R 
Rating:
4.0

The left tail light was out on the trailer I used and I had to sign a paper indicating it was my truck that had a problem even though they used a tool and verified my truck’s electrical system was working. That would be my only complaint.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Preston J 
Rating:
5.0

Person at the front desk was very friendly and welcoming. The only thing I think needs improvement would be that the equipment needed a snow scratcher. I had to call a friend with one.

SAVANNAH F 
Rating:
5.0

Great service, friendly down to earth staff. Super easy to check in and out. Thank you.

LIBBY A 
Rating:
5.0

Customer did not leave a comment.

KATHY E 
Rating:
1.0

They didn't give us our furniture dolly and then when we called and realized it, they said they would remove it from our bill and they did not. Also the auto transport was given to us with bald tires and when pointed out they said it would be okay.

Stephen H 
Rating:
5.0

Wonderful cs

Robert J 
Rating:
5.0

One of the tires on the trailer we rented was low; we didn't know until we loaded the car on the trailer.

Colton A 
Rating:
5.0

The employ's were wonderfull. And I had absoluty no problem and would definently recomend. The trailor was a little dirty but pulled nice.

David W 
Rating:
3.0

They charged me an extra $10 with no explanation The truck was clean the gas tank was full and there was no damage. There wasn’t any reason that I can see why they should’ve charged me any extra money.

Robin C 
Rating:
5.0

Excellent customer service. Very professional

Geoffrey B 
Rating:
5.0

Very friendly and helpful staff

KODY M 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Everything was great : )

Amy S 
Rating:
5.0

Customer did not leave a comment.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

jaxon k 
Rating:
5.0

Service was fantastic. Owner and Manager were polite and helpful.

Peter C 
Rating:
5.0

Truck drives horribly. Over 111K miles. Needs to be retired.

paul a 
Rating:
5.0

Customer did not leave a comment.

trent g 
Rating:
5.0

Nice staff. Easy to work with.

Kim T 
Rating:
5.0

Customer did not leave a comment.

Katie H 
No reviews have been submitted for this location.

Additional Services at this Location

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