Comentarios del cliente para Wax On & Wax Off

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Wax On & Wax Off

Grado total:

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mary E. en

Grado:

No one was there when we went to pick up at Wax on Wax off Newport. Finally worker showed up, stuck in trafic. Called to get the key code and it arrived to me after I got the truck home, as employee got me the key, but no dolly which I paid for and want a refund as well as for truck I did not order. I have a confermation for a 15'. truck with dolly at 127.00 with tax, ended up with a 20' truck that was too big, only half full of gas, no dolly. I filled tank ($50.00) as not knowing how much gas I would use and only used a quater of a tank, want refund for what I did not use. no one went over anything with me. Want a refund for the dolly I did not get. Y Pay More has uhaulsw closer to my home that had plenty there and when I returned to town they were all still there. I ended up pay 2 cab bills as I had no where to leave my care, this is a joke and I am not happy at all and feel that I was taken advantage of. I told the person on the phone I am disabled and didn't want a uhaul I had to hike up into. Had to bring a step stool to get into. I have to rent another uhaul before the end of the month to finish moving and I expect a discount on that vehicle to make of for this mess, I have my confermation for a 15' not 20' and the dolly I already, but did not receive, dolly.

James N. en

Grado:

El cliente no dejó un comentario.

angela M. en

Grado:

Very nice people

KEVEN M. en

Grado:

El cliente no dejó un comentario.

Alicia B. en

Grado:

El cliente no dejó un comentario.

KEVEN M. en

Grado:

El cliente no dejó un comentario.

Melanie M. en

Grado:

All arrangements were done over the phone due to this location not having personnel but that didn’t matter. There were a few problems but they made sure I had a number to call with any problems and they straightened it all out on their end. Problems occur with computers but excellent customer service makes up for that. Thank you, I’ll be back.

SID R. en

Grado:

Sales associate was very helpful and professional.

Walter R. en

Grado:

Truck needed some cleaning, windows were filthy on the inside and out. Truck ran good from Oregon to Arizona. Some confusion when we went to inquire about picking up the truck but it got straightened out that day.

Sean R. en

Grado:

El cliente no dejó un comentario.

richard B. en

Grado:

Issue a signed paper contract along with the email version.

Pat B. en

Grado:

Very nice gentleman that helped me.

Marci M. en

Grado:

The guy who assisted me on-site was very nice and helpful.

William M. en

Grado:

El cliente no dejó un comentario.

Richard D. en

Grado:

Excellent service to customers needs. I will be back

Donald R. en

Grado:

El cliente no dejó un comentario.

michael K. en

Grado:

El cliente no dejó un comentario.

Aaron F. en

Grado:

My husband said that the man running the desk was condescending and rude to another customer, while he was there.

Charles S. en

Grado:

I had one of the worst retail transactions with the location and the Uhaul app is a failure. I arrived to pick up the truck for a single day in town move, the attendant said he had nothing going out. I referenced the uHaul app that I was prompted to download when reserving online. He said he didn't care what it said but offered to call his supervisor. I attempted to go through the app check in process however the app would loop back to take a picture of the back over and over. The supervisor helped the attendant with checkout. The fuel clearly was between 1/2 and 3/4 .... so 5/8 right? The attendant marked 3/4... I said no.. its 5/8 - he looked and said so what.. and asked me to initial the incorrect fuel.. why?? I circled 5/8 and took a photo to prove it later. I am happy to give you that photo! He also told me to park across the street and it was $5 for protection of my car... maybe he was joking? Did not seem like it .. very unfriendly. Upon returning the app failed to load photos again and locked up. I called 1800 uhaul and after 25 minutes on hold the car said she could not help with the app stuff.. I asked her to note the time I returned. I replaced the fuel from my 16 miles with 2.2 gallons and have the receipt. I also took a photo with the fuel and returned mileage and location of the truck. The following Monday the app showed rental to the 25th .. I returned before the agreed 6:15pm on day of rental ( I returned at 5:45 ). I was charged a $28 fuel charge as check in fuel was marked at 3/8. I have photo proof of my fuel replacement and took great care of your truck in my 16 mile rental. I will dispute the charges with my credit card and submit this to arbitration with supporting documentation. It seems like this location is a scam and shakedown. My story will be heard by many in this small town. Crazy .. please help!!!! Charles Scott 503-505-0975 I have attempted to resolve with Mr Tom Ross of Oregon area with no success. He explained I was only charged the one day .. thank you. However the $28 in fuel charge must be reversed... its theft as I will be happy to provide proof of refilling the fuel from my 16 Mile rental.

Mike B. en

Grado:

El cliente no dejó un comentario.

DUANE S. en

Grado:

El cliente no dejó un comentario.

Jeff W. en

Grado:

El cliente no dejó un comentario.

Angel G. en

Grado:

Excellent service given by your clerk @this location, and also by your customer service reps.on the phone, Just excellent. but you need to re-do this office....its kind of spooky, dark and outdated, doesn't look professional at at all. For the looks of this location I wouldn't expect the great service I actually received.

DAWN D. en

Grado:

El cliente no dejó un comentario.

Nathan H. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

I was injured because of no help unhooking the car hauling trailer. I was forced to crawl around underneath the car and back of truck to unhook un connect unchain unstrsp lift the hauling device push it back and figure out how to drive my car off the ramp without it comming off the rack with no real help. I’m disabled, said so and with a double hip replacement could not do this well so I was injured. I live in an assisted care facility with nursing help. This was just wrong

DON L. en

Grado:

The attendant was very helpful and friendly

David C. en

Grado:

El cliente no dejó un comentario.

Emrys G. en

Grado:

The website is awful. It took two hours.

Gerald G. en

Grado:

El cliente no dejó un comentario.

Allen P. en

Grado:

El cliente no dejó un comentario.