Nice and helpful staff.Pamela D.
Customer Reviews for Wauconda Self Service Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I could of sworn that when I rented the truck from the U-Haul web site it mentioned that I should not put gas in the truck when returning it. I did not, and got slammed with a $30 fee and overcharged for more gas than I used.Troyt V.
The online check in and return process was not very easy and the site wouldn't download properly and it kicked us out several times. Also the driver's seat in the truck was broken so it could not be adjusted and was challenging to drive.Katherine T.
Very very friendly, knowledgeable and helpful at this location!Myrna T.
El cliente no dejó un comentario.Ray R.
The location was very accessible and the staff was very helpful! My only complaint was that the app just did not work for me to pick up my vehicle so I was very glad the office was openDarci K.
The trailer lights were not working properly at pickup and it was blamed on our vehicle when we found out if was a bad wiring connection on the car hauler itself and repaired it at our expense. It also had a bent/broken tire strap as well that was very difficult to work properly.Barry M.
Nothing great experienceRobert W.
El cliente no dejó un comentario.Carlos G.
I was an hour late to pick up my truck, but the amount of trouble I had to go through to get it didn't make sense. The system kept timing out when I tried to log in, I wasn't able to pick up my truck even though I was a little bit late, and then I modified the reservation to a later time and that allowed me to pick up the truck. When I returned the truck, another person was having the same trouble I was having.Christopher B.
This was a convenient location for us, but...A Uhaul sign at the place to turn, at the front of the driveway, coming off Rand Rd would really help to show, that's where you turn into. We almost drove past it.tom B.
Friendly and professionalWILLIAM B.
Nice people, equipment was ready and worked wellMichael B.