Customer Reviews for Watts N Storage
(U-Haul Neighborhood Dealer)

392 reviews

5496 Hwy 41   Jasper, TN 37347

(423) 942-7382

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 942-7382

5496 Hwy 41
Jasper, TN 37347

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Very clean and nice location. Employees were attentative and took care of everything.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Customer did not leave a comment.

Connie G 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Darryl B 
Rating:
5.0

Customer did not leave a comment.

SHARON M 
Rating:
5.0

Personnel at this location are always extremely efficient and courteous. Best place for us to rent from.

Clark M 
Rating:
5.0

Customer did not leave a comment.

Emmett B 
Rating:
5.0

Fantastic location. Easy access and very friendly staff. Only complaint is they don't have enough trucks. I had to go to another city to rent a truck but thankfully I was able to return the truck to this location. Thank You for making the return process so easy.

Sally T 
Rating:
5.0

Customer did not leave a comment.

Paul E 
Rating:
4.0

Make sure running lights are maintained

Kalvin K 
Rating:
5.0

Make your app more intuitive and more likely to be able to pick up the GPS signal. The app consistently failed to detect my location and I had to use the browser on my phone to continue.

Brianne B 
Rating:
5.0

Thanks always there when you need them !!!

James M 
Rating:
3.0

Customer did not leave a comment.

Robert K 
Rating:
4.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Convenient location right down the street from my storage units...plenty of parking and friendly staff

Kevin F 
Rating:
5.0

Need van at this location and pick up truck would get used in this area

Elizabeth s 
Rating:
4.0

Customer did not leave a comment.

Martha B 
Rating:
5.0

Great experience with speedy professional service

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

Alice S 
Rating:
4.0

Customer did not leave a comment.

Albert M 
Rating:
5.0

Customer did not leave a comment.

Alice S 
Rating:
5.0

Customer did not leave a comment.

Walter W 
Rating:
5.0

Customer did not leave a comment.

thomas b 
Rating:
5.0

Nothing

BRADLEY B 
Rating:
5.0

Customer did not leave a comment.

Phillip H 
Rating:
5.0

Excellent Staff.. Friendly and Very Helpful...

Bobby L 
Rating:
5.0

Great team at Watts N Storage, especially Brittany!

Kevin F 
Rating:
5.0

Very helpful, and the nicest people. Great experience overall

Mary G 
Rating:
5.0

Nothing everything was fine. The lady in the office was so nice and helpful.

Christy G 
Rating:
5.0

Very convenient location for us to drop off at and the representative, Bridgette, worked with the GM at the pickup location to insure that our billing was handled correctly.

Kevin F 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Robin C 
Rating:
4.0

Well I had rented the trailer as I have before and the mower I was picking up at Lowe’s would not started I only pull the trailer maybe five miles and then return was hoping you guys could give me a break and not charge me as I will be renting it again please give me a break this time Thank you in advance Dennis Alexander

dennis a 
Rating:
5.0

Customer did not leave a comment.

Joshua K 
Rating:
5.0

Excellent customer service

Gary M 
Rating:
5.0

Good service!

Kathy B 
Rating:
5.0

Great job, would use again.

John C 
Rating:
4.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Donald G 
Rating:
5.0

.

Delores K 
Rating:
5.0

Very convenient very pleasant. Will use again!!

James M 
Rating:
5.0

Customer did not leave a comment.

Lon P 
Rating:
4.0

Please note that key is in lockbox at building entrance rather than in back of truck.

Daniel E 
Rating:
4.0

Customer did not leave a comment.

Paul E 
Rating:
5.0

Customer did not leave a comment.

mckaela m 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

ANDREW P 
Rating:
5.0

Very friendly and sociable

Robert W 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

They were very helpful and friendly

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

ROSS L 
Rating:
5.0

Customer did not leave a comment.

BRETT K 
Rating:
5.0

Customer did not leave a comment.

Tiffany W 
Rating:
3.0

If your going to be a little late bc of problems then give costermers a break instead they charge me 2 days

Brandon B 
Rating:
5.0

Customer did not leave a comment.

william M 
Rating:
5.0

Customer did not leave a comment.

Kerri K 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Friendly fast and easy

Carlos C 
Rating:
5.0

We have used watts n storage several times over the past few months for several different reasons. Have given exceptional service every time. Used a different location once about a month ago and will never use that location again. They were not knowledgeable and the customer service was terrible. Regretted not using Watts n storage. I don't typically do reviews but Watts n storage deserves it

Wesley W 
Rating:
5.0

Always friendly staff and helpful.

Andreas W 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Trace W 
Rating:
3.0

Way over priced and charges are not fair. We wanted a truck closer to us but we're forced to go 4 towns over to pick a truck up so they way over charged us on mileage. Will never use Uhaul again.

Chris A 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

mike a 
Rating:
3.0

Customer did not leave a comment.

quenten w 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
4.0

Customer did not leave a comment.

Melissa E 
Rating:
5.0

Customer did not leave a comment.

Russel F 
Rating:
4.0

Customer did not leave a comment.

Mary K 
Rating:
5.0

We dropped trailer off after hours.

Michele R 
Rating:
5.0

Encourage renters to go over all of the information provided on the surfaces of the cabin of the truck before it gets dark!

Howard O 
Rating:
4.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Excellent Service! Brittney was amazing, extremely helpful and personable. Thank you!

Richard A 
Rating:
5.0

Customer did not leave a comment.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

LEDGER R 
Rating:
5.0

Customer did not leave a comment.

Andy Z 
Rating:
5.0

Customer did not leave a comment.

Weavette C 
Rating:
5.0

Not much to say because I dropped the truck off after hours.

Ingrid B 
Rating:
5.0

Very friendly personnel. Would do it again.

Patricia R 
Rating:
5.0

Customer did not leave a comment.

Autume B 
Rating:
5.0

Customer did not leave a comment.

Tobin L 
Rating:
4.0

The young lady was very helpful. We were in and out quickly and everything went smoothly.

Lawrence K 
Rating:
5.0

Great customer service!!

Debbie B 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Salene H 
Rating:
5.0

Always great to work with this location. Always smiles.

Johnny N 
Rating:
5.0

Customer did not leave a comment.

STH A 
Rating:
5.0

Customer did not leave a comment.

Sale R 
Rating:
5.0

Customer did not leave a comment.

Justin O 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
5.0

Staff was professional and extremely helpful

Jeffery B 
Rating:
5.0

I can not brag enough about Britany. She is amazing. I wish every one of my experiences with customer service went this well.

Mark H 
Rating:
5.0

Process was quick and simple, which I greatly appreciated. Trailer was not clean, but functioned fine.

CHARLES R 
Rating:
5.0

There was a wasp nest on the outside of the door.

Jack P  |  Overall Experience 
Rating:
5.0

Completely satisfied. Love this place and the staff!

Faith a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan O  |  Overall Experience 
Rating:
5.0

Everything in my storage unit came out covered in mold or had water damage. Asked the staff about it and she said that was on me. Someone had tried to cut the locks off of both storage units and they just said if someone steals my stuff call the cops. I wouldn't keep an anvil here overnight cause it would somehow get messed up.

STEVEN T  |  Overall Experience 
Rating:
5.0

It is a very nice facility and I will use them again if I need too. Thank you

Suzy M  |  Overall Experience 
Rating:
5.0

Watts-n-storage was extremely helpful to me, when I needed the extra storage. I even rented a U-haul from them to get my things moved. Their rates are affordable, their staff is friendly, and they made moving super easy for me. Thank you.

CHRISTEN H  |  Overall Experience 
Rating:
5.0

We had 2 units here for over a year and never had any issues. Place is very secure and staff are super friendly and helpful. Highly recommend.

JENNIFER G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER R  |  Overall Experience 
Rating:
5.0

The office tokk care of everhthing i needed. Great people to fent from.

Keith P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GASPAREJ B  |  Overall Experience 
Rating:
5.0

I had my stuff in this storage unit for 3 years. I payed every month didn't move out owing a dime. Only to find out I was never offered insurance I was never informed of insurance. And I have pictures of were a rat or some sort of animal to the effect of a rat ate threw multiple stuff including alot of very sentimental things I am highly disappointed that I thought my belongings were safe and come to find out nothing was safe I also have pictures of the rat wholes in each side of my storage unit and also hornet nest all around the walls inside we put poisoning in our building multiple times but im assuming maybe a possum or something larger was the cause, I feel like I should be compensated somehow for these things I also have a large box full of everything that was chewed up or threw I have spoken with Cynthia at whatts in storage and she told me she would get with the owner and be in touch it has been nearly a week with no response, I would appreciate some kind of response if possible. I was considering re renting a larger unit for other purposes of storing but not so sure this will be my choice of place after what has happened thank you for your time, Jamie thomas

JAMIE T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kira S  |  Overall Experience 
Rating:
5.0

We enjoyed the storage room, the staff was always helpful when we had problems. The staff was always pleasant Would always recommend this storage company to everyone.

GAIL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecila M  |  Overall Experience 
Rating:
5.0

Pleasant experience thanks

DAVID G  |  Overall Experience 
Rating:
5.0

Great peoplr to deal with from start to finish. Would definitely use again.

Ricky H  |  Overall Experience 
Rating:
5.0

The staff are great!

BEAR M  |  Overall Experience 
Rating:
4.0

Great job

DON A  |  Overall Experience 
Rating:
4.0

I did not move out . My storage unit is in Whitwell #24 . I just now started putting stuff in it yesterday.

ANGELIA B  |  Overall Experience 
Rating:
5.0

The staff went above and beyond when helping me.

PENNY W  |  Overall Experience 
Rating:
2.0

Didn`t get it

Privacy R  |  First Impressions 
Rating:
2.0

I didn`t make it to the storage building

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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