Excellent Staff.. Friendly and Very Helpful...
Bobby L.
Customer Reviews for Watts N Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great team at Watts N Storage, especially Brittany!
Kevin F.Very helpful, and the nicest people. Great experience overall
Mary G.Nothing everything was fine. The lady in the office was so nice and helpful.
Christy G.Very convenient location for us to drop off at and the representative, Bridgette, worked with the GM at the pickup location to insure that our billing was handled correctly.
Kevin F.Well I had rented the trailer as I have before and the mower I was picking up at Lowe's would not started I only pull the trailer maybe five miles and then return was hoping you guys could give me a break and not charge me as I will be renting it again please give me a break this time Thank you in advance Dennis Alexander
dennis A.Excellent customer service
Gary M.Good service!
Kathy B.Great job, would use again.
John C..
Delores K.Very convenient very pleasant. Will use again!!
James M.Please note that key is in lockbox at building entrance rather than in back of truck.
Daniel E.Very friendly and sociable
Robert W.They were very helpful and friendly
MICHAEL C.If your going to be a little late bc of problems then give costermers a break instead they charge me 2 days
Brandon B.Friendly fast and easy
Carlos C.We have used watts n storage several times over the past few months for several different reasons. Have given exceptional service every time. Used a different location once about a month ago and will never use that location again. They were not knowledgeable and the customer service was terrible. Regretted not using Watts n storage. I don't typically do reviews but Watts n storage deserves it
Wesley W.Always friendly staff and helpful.
Andreas W.Way over priced and charges are not fair. We wanted a truck closer to us but we're forced to go 4 towns over to pick a truck up so they way over charged us on mileage. Will never use Uhaul again.
Chris A.We dropped trailer off after hours.
Michele R.Encourage renters to go over all of the information provided on the surfaces of the cabin of the truck before it gets dark!
Howard O.Excellent Service! Brittney was amazing, extremely helpful and personable. Thank you!
Richard A.Not much to say because I dropped the truck off after hours.
Ingrid B.Very friendly personnel. Would do it again.
Patricia R.The young lady was very helpful. We were in and out quickly and everything went smoothly.
Lawrence K.Great customer service!!
Debbie B.Always great to work with this location. Always smiles.
Johnny N.Staff was professional and extremely helpful
Jeffery B.I can not brag enough about Britany. She is amazing. I wish every one of my experiences with customer service went this well.
Mark H.Process was quick and simple, which I greatly appreciated. Trailer was not clean, but functioned fine.
CHARLES R.Location said they would be open at 9 but we waited a half hour and no one showed up to assist us in our drop off. Online drop off wouldn't work it kept not letting me login. Tried to call customer service to check us out and after waiting 30 min on hold, it automatically hung up on me. Luckily this place at least had a drop box so we left the key and I guess someone eventually arrived and checked us out bc I got an emailed receipt.
David M.I think it was Brittney (or Bridget) who waited on me....she was very good!
FRANCIS G.We showed up with no reservation and needed a box truck. Ohhhh, we'll take care of somehow is what she said. And then, she took care of it. Awesomeness. We'll always go there and recommend it to others. Great service!
KEVIN B.Great to work with. Very friendly and professional. Highly recommend using them. I will use them again when I need any U-Haul equipment.
SHAWN D.All great!!!
TERESA S.Im pissed 1000 dollars charge and it wasnt even on the road this is bullshit
JAMES M.No comment
JAMES C.There was a wasp nest on the outside of the door.
Jack P. | Overall ExperienceCompletely satisfied. Love this place and the staff!
Faith and Hope s. | Overall ExperienceEverything in my storage unit came out covered in mold or had water damage. Asked the staff about it and she said that was on me. Someone had tried to cut the locks off of both storage units and they just said if someone steals my stuff call the cops. I wouldn't keep an anvil here overnight cause it would somehow get messed up.
STEVEN T. | Overall ExperienceIt is a very nice facility and I will use them again if I need too. Thank you
Suzy M. | Overall ExperienceWatts-n-storage was extremely helpful to me, when I needed the extra storage. I even rented a U-haul from them to get my things moved. Their rates are affordable, their staff is friendly, and they made moving super easy for me. Thank you.
CHRISTEN H. | Overall ExperienceWe had 2 units here for over a year and never had any issues. Place is very secure and staff are super friendly and helpful. Highly recommend.
JENNIFER G. | Overall ExperienceThe office tokk care of everhthing i needed. Great people to fent from.
Keith P. | Overall ExperienceI had my stuff in this storage unit for 3 years. I payed every month didn't move out owing a dime. Only to find out I was never offered insurance I was never informed of insurance. And I have pictures of were a rat or some sort of animal to the effect of a rat ate threw multiple stuff including alot of very sentimental things I am highly disappointed that I thought my belongings were safe and come to find out nothing was safe I also have pictures of the rat wholes in each side of my storage unit and also hornet nest all around the walls inside we put poisoning in our building multiple times but im assuming maybe a possum or something larger was the cause, I feel like I should be compensated somehow for these things I also have a large box full of everything that was chewed up or threw I have spoken with Cynthia at whatts in storage and she told me she would get with the owner and be in touch it has been nearly a week with no response, I would appreciate some kind of response if possible. I was considering re renting a larger unit for other purposes of storing but not so sure this will be my choice of place after what has happened thank you for your time, Jamie thomas
JAMIE T. | Overall ExperienceWe enjoyed the storage room, the staff was always helpful when we had problems. The staff was always pleasant Would always recommend this storage company to everyone.
GAIL H. | Overall ExperiencePleasant experience thanks
DAVID G. | Overall ExperienceGreat peoplr to deal with from start to finish. Would definitely use again.
Ricky H. | Overall ExperienceThe staff are great!
BEAR M. | Overall ExperienceGreat job
DON A. | Overall ExperienceI did not move out . My storage unit is in Whitwell #24 . I just now started putting stuff in it yesterday.
ANGELIA B. | Overall ExperienceThe staff went above and beyond when helping me.
PENNY W. | Overall ExperienceDidn`t get it
Privacy R. | First ImpressionsI didn`t make it to the storage building
Privacy R. | First Impressions