Comentarios del cliente para Watterson Trail Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Watterson Trail Mini Storage

Grado total:

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Collin P. en

Grado:

El cliente no dejó un comentario.

Lisa E. en

Grado:

Ralph was very nice and professional. I have only good things to say about this location and him. Fast check out and check in and the truck was well maintained and clean.

Ron L. en

Grado:

My go to uhaul dealer. Always nice and helpful.

matthew W. en

Grado:

The location was not aware of the reservation. Equipment was difficult to drive as a result of poor maintenance. The location smelled of urine.

James R. en

Grado:

Need to mark the key pickup box a little better. It was hard to find

Tom B. en

Grado:

Post drop off directions before depositing key in the box.

Carmen E P. en

Grado:

El cliente no dejó un comentario.

Dina B. en

Grado:

Such nice people, thanks.

Katherine L. en

Grado:

El cliente no dejó un comentario.

Joan L. en

Grado:

The office smelled like cat urine and U-Haul needs to understand most people only have one phone number now. One more thing I did not receive the email about the rental until after I had rented it.

Robert W. en

Grado:

The man at the pick up location was not friendly. He made several unnecessary, rude comments.

Scott B. en

Grado:

El cliente no dejó un comentario.

Jermaine L. en

Grado:

El cliente no dejó un comentario.

Stephen WAYNE M. en

Grado:

El cliente no dejó un comentario.

juanita L. en

Grado:

The guy was rude I got to the place it was closed, I called the number on the sign. I told the guy I had a reservation at 3, I got there at 2, he said well it’s not three yet. So I said okay I was told to be out here before 3, he then tells me it’s going be a 15 min wait until he gets there. At 2:15 I calls him again I asked him do he think he’ll be here by 2:30, he said he should be there in 5 more minutes. He then comes and he’s rude he did not speak and he made me feel like I was wrong for being there early, awkward silence in the room, he didn’t explain any fees or cost. I asked him the cost and he told me that there would be a hold on my card. Then he told me the amount of$94 and some change. Handed me the keys and that was it. I left the building and he comes out a few seconds later and tells me to examine the truck. The whole experience was weird. Bad customer service and poor communication skills I would never go back to this location nor refer anyone I know. There was no Dolley on the truck as well I got all the way home and found that out. I am female and I was expecting better expectations with this company knowing that this is a business no equipment was available for my use of expenses. I feel like my experience was treated very rudely and unprofessional.

Cynthia R. en

Grado:

El cliente no dejó un comentario.

wendell frank S. en

Grado:

The woman at the front desk was extremely rude and she seemed to have racially profiled my wife and I for where we were moving too. She did not think we had the money and overalled judged us based on our appearance. She referred my wife and i as. “You people” stared “you People never have the never money on time”

David B. en

Grado:

Ordered a 10' truck, you asked if I could substitute a 15' at same cost. I needed to verify clearance of a 1 lane bridge and was concerned with height of 15' truck. I was told it required 10' clearance, when in fact it required 11'. My bridge was 10'9" clearance, which resulted in an alternate path to/from my destination 3 times. Other than that, I was pleased with my rental.

zachery S. en

Grado:

El cliente no dejó un comentario.

Caitlyn C. en

Grado:

The staff was very unfriendly and rude. When we arrived for our reservation the older woman and man never greeted us and spoke to us very condescending, as if there was no way we made a reservation and were in the wrong place. Also for no reason, the woman was glaring at my father who was standing off to the side while she was filing my paperwork. After I got the keys, I asked if I could leave my car there because I would be returning the truck in a couple hours and the woman acted like it was a big problem but then said it was okay. I don’t know if they were racist or just don’t see many 22 year old women renting trucks but for whatever reason they had a problem with us being there. Will not return to this location!

Theodore F. en

Grado:

El cliente no dejó un comentario.

KENNETH J. en

Grado:

El cliente no dejó un comentario.

dawn M. en

Grado:

Was charged for 3 gallons of fuel when I returned it at the amount stated on my invoice... made a point to fill it right down the street as well.

Stephanie E. en

Grado:

El cliente no dejó un comentario.

kerry S. en

Grado:

Great service, nice people

harold B. en

Grado:

truck was there an ready to go, people were nice friendly ' and a very good truck for our needs, thanks to all for being there for us, in time of need!

JORDAN H. en

Grado:

The whole MINIMUM 50 miles of gas hidden fee bullshit was pretty annoying, it's like a hidden fee. This has nothing to do with the individual Uhaul place, they were lovely, but as a whole, this should be included in the price, not as a surprise as you swipe your card.

Dustin W. en

Grado:

El cliente no dejó un comentario.

Michelle S. en

Grado:

I was given a truck on empty it was reading 49 miles to E. I put 25 dollars in there and was still charged an extra 23.08. For what reason I don't know.

Jim A. en

Grado:

The person was 20 mins late getting to work so we had to sit there twirling our thumbs. The poorest customer service I have ever gotten for a U-Haul

CARL S. en

Grado:

Nothing comes to mind

Joshua H. en

Grado:

El cliente no dejó un comentario.

Frank A. en

Grado:

El cliente no dejó un comentario.

TIM B. en

Grado:

The store was, and has been previously, absolutely fantastic. We have used this location several times. The owners always do all they can to help us with all our needs.

RANDALL LOWELL G. en

Grado:

EVERYTHING WENT AS EXPECTED.

DOUGLAS B. en

Grado:

Great experience, equipment was in very good condition and ready as promised.

Lolita L. K. en

Grado:

El cliente no dejó un comentario.

Adam S. en

Grado:

El cliente no dejó un comentario.

Denise B. en

Grado:

Very friendly and accomodating. It was very clear from the start this location cared about us and wanted to help.

John P. en

Grado:

Ralph is top shelf. Great to work with and very accommodating after hours.

CHRISTINE ANN B. en

Grado:

El cliente no dejó un comentario.

Stacey F. en

Grado:

El cliente no dejó un comentario.

Bob E. en

Grado:

Was not inviting as no easy access to park truck after hours...parking lot is tiny and truck was huge. Had to leave diagonally between other trucks and an suv. Also, when owner called and we discussed movers had been delayed, he told me the truck wasn't due out until the next morning at 9:30 and then charged me an extra day without warning!

David R. en

Grado:

Workers were not very professional. Complained about the program. Made a comment about the state of my drivers license. They were trying to be funny. But it was obvious that they didn't put too much into their job

JASON L. en

Grado:

El cliente no dejó un comentario.

WILLIAM AUSTIN S. en

Grado:

Reserved online for pick up at 3p when we arrived sign on the door said "will be back in 45 minutes." No way could we know when they had left. Very disrespectful to others time. Would make since to post return time, that way people can get other things done if it's going to be a long time. Our wait was at least the 45 minutes. Otherwise, friendly service no other issues.

Stephen H. en

Grado:

Great experience. Thank you.

Shaun M. en

Grado:

El cliente no dejó un comentario.

Amanda A. en

Grado:

El cliente no dejó un comentario.

vincent G. en

Grado:

Not much parking space. Otherwise, smooth rental process. Will use again in the future.

Stephen B. en

Grado:

The gentleman was accommodating and nice

JUANITA CATHERIN B. en

Grado:

El cliente no dejó un comentario.

Karen D. en

Grado:

Very friendly and helpful!! It was a pleasure to do business there. Would recommend to everyone that has U-Haul need's!

CHRISOPHER DALE H. en

Grado:

El cliente no dejó un comentario.

Laurie R. en

Grado:

El cliente no dejó un comentario.

shameka B. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

Easy and friendly. Overall a great experience.

Samuel B. en

Grado:

El cliente no dejó un comentario.

Bala C. en

Grado:

El cliente no dejó un comentario.

DAVID S. en

Grado:

Nothing. Everything was great! Ralph runs a good operation. We will continue using you.

Michael C. en

Grado:

Website mentions that this location is open on Sundays, but location was not open on the Sunday I dropped off the trailer.

Michael Ray B. en

Grado:

Great experience have been let down by other moving truck rentals I was very pleased with my experience

Robert M W. en

Grado:

El cliente no dejó un comentario.

Josh P. en

Grado:

No drop off delivery location was given, the initial phone operator told me that my pick up would be in Shelbyville KY where I was moving from so the mileage was determined from that location. No additional miles were given to drive from Louisville to Shelbyville, even though that was not my desired pick up location.

NIHOLAS J. C. en

Grado:

Who ever sent the email that said where I was suposed to pick up the trailer, sent me to the wrong Uhail location which was out of the way from my location. I called and found out the correct location, so I spent over an extra hour, so I wasn't happy with that part of my Uhail experience.

Michael Aaron H. en

Grado:

The lady wasn't particularly friendly, they didn't seem to have the inventory that U-Haul has on their sites (furniture dolly, TV Boxes, weren't certain they had the furniture pads, etc). I realize it was a busy weekend, there was nothing wrong with this location, there just wasn't anything special.

Huang-Chia C. en

Grado:

El cliente no dejó un comentario.

charles W. en

Grado:

El cliente no dejó un comentario.

bert C. en

Grado:

El cliente no dejó un comentario.

Sarah B. en

Grado:

El cliente no dejó un comentario.

JANETTE L. M. en

Grado:

The contract for the truck and tow dolly should have been done separately so that there wouldn't be any problem dropping off the tow dolly enroute to my destination. I explained at the time that I wanted to have this option. I needed to make numerous calls to arrange to drop off the tow dolly "early" and there seemed to be poor communication between the various U-haul offices. I ultimately was able to do so but all the hassle could have been avoided if the paperwork had been done correctly from the get go.

James H. en

Grado:

A little pricey but, in all a good experience

GARY WAYNE T. en

Grado:

The old lady and man are very nasty not only to me to other uhaul repes I will never go to that location again

RAYMOND R. en

Grado:

Pick up was fine, it wasn't raining.

BRIAN W. en

Grado:

Great service. Thanks.

Mohamed S. en

Grado:

El cliente no dejó un comentario.

GLENN WALTER L. en

Grado:

The staff is highly competent, helpful, and friendly. The area to connect to / drop off a trailer is a little tight, so plan on arranging things by hand.

Steven D. en

Grado:

there was a cargo mat in the floor when I picked it up

joshua W. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

El cliente no dejó un comentario.

TIMOTHY H. en

Grado:

El cliente no dejó un comentario.

BECKY R. en

Grado:

El cliente no dejó un comentario.

Shirley T. en

Grado:

Nothing to improve upon. Service and facilities were excellent!

Tim M. en

Grado:

The agent at that location couldn't be nicer or more helpful. If the equipment we need is available, we always try to use this location.

Margie B. en

Grado:

Facility did not have correct dolly that I reserved on hand.

ALBERT G. en

Grado:

the facility was well kept, the attendant courteous, the trailer, not so much. It was beat-up and rusty. The hitch was very hard to connect and disconnect.

Elisha R. en

Grado:

El cliente no dejó un comentario.

RYAN H. en

Grado:

El cliente no dejó un comentario.

Brad D. en

Grado:

Excellent customer service. The total time in and out was only about 5 minutes.

CAROL M. en

Grado:

I have used this location before for trucks and storage and have been very satisfied .

james M. en

Grado:

Be up front with pricing. My $159 quote turned into over $300. That environmental fee is ridiculous. You never mentioned the $10 a day insurance, and I was misled on my mileage charge.

ANTHONY KENNETH K. en

Grado:

Almost certain our location ended up being Bardstown Rd, not Watterson Trail, so this will be in reference to that location. Was told a certain time to come pick up truck and no one was there. No employee showed up until 45 minutes after the set time. Also, no apology or phone call warning us of the delay.

JAMES NICHOLAS K. en

Grado:

You need to improve your online booking services. I booked my rental for one location and when I got the confirmation it already changed. When I went to pick up at that location it was changed again and NO ONE called me to tell me!

Kevin D. en

Grado:

El cliente no dejó un comentario.

ROBERTA E. en

Grado:

El cliente no dejó un comentario.

DAVID JOSEPH K. en

Grado:

Computer system malfunctioned for about 30 minutes. Local agent had to call in contract to get completed. Has happened several times.

ANN MARIE V. en

Grado:

Wonderful customer service. I was very impressed. Very friendly and fast.

ANDREW G. en

Grado:

upgrade the computer so the owner doesnt struggle.

Jeanette R. en

Grado:

El cliente no dejó un comentario.