They could not have been nicer and more professional.Roger M.
Customer Reviews for Watson Bros Inc
(Distribuidor de U-Haul del vecindario)
White Mills, PA 18473
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- 7/2/2022: 9:00 a. m. - 12:00 p. m.
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James K.
Friendly, efficient staff. A positive experience with a convenient on-site deli too!George S.
Very friendly, courteous, accommodating!EDWARD S.
Nothing it was greatZachary S.
El cliente no dejó un comentario.Nicholas P.
Your reservation system is terrible. A â€œreservationâ€ doesn't mean bill have a truck waiting for me according to your representatives. That is like a Seinfeld episode. Watson Bros made everything right- your regional office didn't even know they had a truck. Terrible reservation system- terrible.Salvatore A.
El cliente no dejó un comentario.shiela W.
El cliente no dejó un comentario.Cody L.
When I went to check in the rental the person had left early due to an illness. Left the keys ets. Received email with the total charges. Was overcharged for the miles, charged for insurance when I had declined insurance and charged a $25.00 cleaning fee and left the truck clean and a lot cleaner than it was when I picked it up.James U.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.Carlos D.
Charlie was wonderful, went out of his way to try to overcome a computer glitch on the uhaul system, was very informative and pleasant he also explained the full charges and how they work, would definitely recommend Charlie and Watson Bros UhaulVINCE D.
Clean, organized place with a great guy at who got me on the road. I will rent here again for sure. Nice big lot for pick up and drop off.MATTHEW D.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Luis M.
El cliente no dejó un comentario.Gay M.
El cliente no dejó un comentario.DEREK S.
El cliente no dejó un comentario.JAMESR G.
El cliente no dejó un comentario.barbra B.
El cliente no dejó un comentario.RAYMONDJOSEPH L.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Mark R.
My negative experience comes directly from the app itself. I was moving on a Sunday, the store itself was closed. I had to use the 24/7 app service. Which required information that seemed extremely unnecessary like two people for them to call to verify me? I get taking a picture of my license. But the process took so long. The front of the truck also had garbage in it from the beginning of November so they tells me whoever owns these trucks doesn't check to make sure it's clean. Drop off was just as annoying asking for pictures of every thing and putting in the mileage I was leaving it at took ten minutes because the app kept saying I was putting the wrong mileage in and I was NOT. Then it finally decided to work randomly then minutes later. The app needs serious updating and needs to be much smoother to use. It makes me never want to work with U-Haul again.Marisa R.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.RONALD A.
Nice shop and staffDave C.
Great to work withJacob T.
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.vanessa I.
Very easy to do business withJACOB T.
Best customer servicepaula H.
Friendly service.PATRICIA N.
El cliente no dejó un comentario.Mark A.
The best customer service 👍CHRISTOPHER L.
Have the equipment at the locate that you originally reserved at.Richard W.
El cliente no dejó un comentario.Timothy G.
Nothing at all vert pleasant to work withEverett G.
Doing the on phone check was not the best experience for after hours drop off there also was NO HELP WHEN I TRIED CALLINGPAUL M.
Don't hide fine print website sucks, your poor website cost me extra money and because of that will consider using someone else next time. Your loss should have refunded me the money back now YOU have loss money as well and future customers.Kurt P.
Just wanted to let you know that a cell phone was left in the middle console of the truck. It may have been the renter before us, it was not mine, so I left it in the cab.Suzanne M.
My receipt will not download and I want to see this infoglen W.
Drop off with simple and easy, thank you!John C.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Terence G.
El cliente no dejó un comentario.Lenh M.
El cliente no dejó un comentario.James B.
I'll be using it again soon! Super smoothBRANDONS M.
El cliente no dejó un comentario.JOHNWILLIAM M.
Know where your equipment is. i was looking for a 10' box truck they told me they only had a 15' at this location. I get there they had 5 10' box trucks there. I asked the rep at this location if those trucks were reserved he said no. imaging thatMichael B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Susan F.
Get rid of the digital stuff. It is stupid to upload a picture of my licenseROBERT H.
El cliente no dejó un comentario.DANIELT B.
El cliente no dejó un comentario.Keith P.
Excellent service from a local business- I highly recommend using Watson Bros. U-Haul for all of your moving needs.LISA S.
El cliente no dejó un comentario.Vincent M.
Went to pick up truck at scheduled time 9 p.m. had to log into uhaul app and had an issue which caused me to be there at location for an hour and 45 minutes past my pick up time. App was not working correctly in order for me to retrieve my keys to the rental. Had to call 24/7 uhaul number spoke with 4 different people which i was on hold for 10 to 15mins each time I was transferred and last person I spoke with finally was able to be of assistance in order for me to retrieve my rental truck. I arrived at 9 p.m. wasn't able to enter truck until 10:55 p.m. it was 13 degrees out side and windy.Jerry R.
El cliente no dejó un comentario.Kristy S.
Great experience, Charle was the best!!ANTHONY R.
El cliente no dejó un comentario.thomas M.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.WILLIAM M.
No pretrial was performed. The man that came to the counter, Charlie, stated "I'm busy, I don't have time for this!" The moving blankets were not in the truck, which annoyed him more. When dropping the truck off, there wasn't anyone there to close us out because the location didn't work picking the truck up and dropping it off. We took pictures of the starting mileage and the drop off mileage just in caseRobert M.
El cliente no dejó un comentario.WILLIAM M.
Get an app that worksCarlos M.
First time using the mobile app to get a truck. You must be at the dealer location exactly, I parked accross the street and was told I was at the wrong location. Gps seems very accurate. The key box code didn't seem to work but after a couple of minutes of trying to open the lock, it opened. I suggest you follow the instructions to the "T". If its not working, try again, that seemed to work for me. Now that I have been through the process, it will be easier the next time. All in all, a great experience.Frank R.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.mike C.
Everything was perfect. Great customer serviceKIM G.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Steven N.
Truck needed a front bearing the shop knew about it and did not tell me but said they are replacing itJohn D.
I reserve the U-Haul for 24 hours at a different location that was much closer to where I was moving from I received an email from U-Haul saying that my U-Haul was ready 30 miles away and I only had it for six hours on that day I called the location and said that was ridiculous they said it is what it is and they can't change it so I had to pay the additional mileage And my time to pick up and return and I had to totally change the plans of moving day it was a very frustrating experience and I don't know how in the world something like this could happen when I reserved it for 24 hours and then give it to me for six and then they change the location where it has to get picked up and I encourage national charges for mileage is very unlikely that I will ever use U-Haul againBrian S.
Truck was horrible. Smelled like Sulfur. Heat coming from floor. Dangerous and unbearable to drive.THEODORE K.
Hand truck and dolly were not available. There was no way to update the sales order to remove the dolly prior to renting and no way to provide feedback that they were not included as requested on pickup. Passenger door had a minor dent and lock mechanism was loose. We had to sweep out the back of the truck. There was no way to contact UHaul about issues and concerns. Pickup location was changed the day prior and no opportunity to discuss an alternate.Douglas F.
El cliente no dejó un comentario.ROBERT K.
El cliente no dejó un comentario.STEVE F.
Thank you Charlie. Easy to work with. Outstanding customer service. Will return to this location to rent again.Gloria K.
And the gentleman who checked me in was terrific. Friendly and kind.George D.
El cliente no dejó un comentario.Bryan E.
The Watson Brothers were a pleasure to deal with. Everything was clean and orderly and instructions were clear. Would definitely rent from them again.Deborah K.
Charlie is always super helpful and gets us on the road on time!Tiffany R.
El cliente no dejó un comentario.Margaret L.
El cliente no dejó un comentario.Colleen H.
This business has two locations making it difficult to actually find the correct place to pick up vehicle as one of these locations is not clearly marked.Stanley W.
El cliente no dejó un comentario.Jeffrey K.
El cliente no dejó un comentario.Joe I.
El cliente no dejó un comentario.Carlos W.
El cliente no dejó un comentario.Kaitlyn K.
I picked up a 6x12 enclosed trailer (the only one they had) to pick up furniture for my home. The gentlemen opened the back of the trailer and checked it stating it was ok. Since he did that I really didn't feel the need to double check it. When I arrived to pick up the furniture and opened the U-Haul myself the trailer stunk of either garbage or human waste. I dropped off the trailer at the same location and would have said something however they were not open at the time. I'm not typically the type of person to complain however it was that bad.BILL A.
MR.Watson was polite and helpfulTHOMAS K.
El cliente no dejó un comentario.joseph S.
El cliente no dejó un comentario.Marie S.
Jim the U-Haul rep was extremely friendly and professional. Was very responsive in letting me know that my original Narrowsburg pick-up had changed and that my anticipated Sunday pick up expectations had been altered. Could have been a very frustrating experience that was averted.Chris W.
Quick an easy,the staff at watsons are very professional, dont have to change anythingBenjamin F.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.robert K.