My negative experience comes directly from the app itself. I was moving on a Sunday, the store itself was closed. I had to use the 24/7 app service. Which required information that seemed extremely unnecessary like two people for them to call to verify me? I get taking a picture of my license. But the process took so long. The front of the truck also had garbage in it from the beginning of November so they tells me whoever owns these trucks doesn't check to make sure it's clean. Drop off was just as annoying asking for pictures of every thing and putting in the mileage I was leaving it at took ten minutes because the app kept saying I was putting the wrong mileage in and I was NOT. Then it finally decided to work randomly then minutes later. The app needs serious updating and needs to be much smoother to use. It makes me never want to work with U-Haul again.
Marisa R.
Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
STEVEN H.Nice shop and staff
Dave C.Great to work with
Jacob T.Very easy to do business with
JACOB T.Best customer service
paula H.Friendly service.
PATRICIA N.The best customer service ðŸ‘
CHRISTOPHER L.Have the equipment at the locate that you originally reserved at.
Richard W.Nothing at all vert pleasant to work with
Everett G.Doing the on phone check was not the best experience for after hours drop off there also was NO HELP WHEN I TRIED CALLING
PAUL M.Don't hide fine print website sucks, your poor website cost me extra money and because of that will consider using someone else next time. Your loss should have refunded me the money back now YOU have loss money as well and future customers.
Kurt P.Just wanted to let you know that a cell phone was left in the middle console of the truck. It may have been the renter before us, it was not mine, so I left it in the cab.
Suzanne M.My receipt will not download and I want to see this info
glen W.Drop off with simple and easy, thank you!
John C.I'll be using it again soon! Super smooth
BRANDONS M.Know where your equipment is. i was looking for a 10' box truck they told me they only had a 15' at this location. I get there they had 5 10' box trucks there. I asked the rep at this location if those trucks were reserved he said no. imaging that
Michael B.Get rid of the digital stuff. It is stupid to upload a picture of my license
ROBERT H.Excellent service from a local business- I highly recommend using Watson Bros. U-Haul for all of your moving needs.
LISA S.Went to pick up truck at scheduled time 9 p.m. had to log into uhaul app and had an issue which caused me to be there at location for an hour and 45 minutes past my pick up time. App was not working correctly in order for me to retrieve my keys to the rental. Had to call 24/7 uhaul number spoke with 4 different people which i was on hold for 10 to 15mins each time I was transferred and last person I spoke with finally was able to be of assistance in order for me to retrieve my rental truck. I arrived at 9 p.m. wasn't able to enter truck until 10:55 p.m. it was 13 degrees out side and windy.
Jerry R.Great experience, Charle was the best!!
ANTHONY R.No pretrial was performed. The man that came to the counter, Charlie, stated "I'm busy, I don't have time for this!" The moving blankets were not in the truck, which annoyed him more. When dropping the truck off, there wasn't anyone there to close us out because the location didn't work picking the truck up and dropping it off. We took pictures of the starting mileage and the drop off mileage just in case
Robert M.Get an app that works
Carlos M.First time using the mobile app to get a truck. You must be at the dealer location exactly, I parked accross the street and was told I was at the wrong location. Gps seems very accurate. The key box code didn't seem to work but after a couple of minutes of trying to open the lock, it opened. I suggest you follow the instructions to the "T". If its not working, try again, that seemed to work for me. Now that I have been through the process, it will be easier the next time. All in all, a great experience.
Frank R.Everything was perfect. Great customer service
KIM G.Truck needed a front bearing the shop knew about it and did not tell me but said they are replacing it
John D.I reserve the U-Haul for 24 hours at a different location that was much closer to where I was moving from I received an email from U-Haul saying that my U-Haul was ready 30 miles away and I only had it for six hours on that day I called the location and said that was ridiculous they said it is what it is and they can't change it so I had to pay the additional mileage And my time to pick up and return and I had to totally change the plans of moving day it was a very frustrating experience and I don't know how in the world something like this could happen when I reserved it for 24 hours and then give it to me for six and then they change the location where it has to get picked up and I encourage national charges for mileage is very unlikely that I will ever use U-Haul again
Brian S.Truck was horrible. Smelled like Sulfur. Heat coming from floor. Dangerous and unbearable to drive.
THEODORE K.Hand truck and dolly were not available. There was no way to update the sales order to remove the dolly prior to renting and no way to provide feedback that they were not included as requested on pickup. Passenger door had a minor dent and lock mechanism was loose. We had to sweep out the back of the truck. There was no way to contact UHaul about issues and concerns. Pickup location was changed the day prior and no opportunity to discuss an alternate.
Douglas F.Thank you Charlie. Easy to work with. Outstanding customer service. Will return to this location to rent again.
Gloria K.And the gentleman who checked me in was terrific. Friendly and kind.
George D.The Watson Brothers were a pleasure to deal with. Everything was clean and orderly and instructions were clear. Would definitely rent from them again.
Deborah K.Charlie is always super helpful and gets us on the road on time!
Tiffany R.This business has two locations making it difficult to actually find the correct place to pick up vehicle as one of these locations is not clearly marked.
Stanley W.I picked up a 6x12 enclosed trailer (the only one they had) to pick up furniture for my home. The gentlemen opened the back of the trailer and checked it stating it was ok. Since he did that I really didn't feel the need to double check it. When I arrived to pick up the furniture and opened the U-Haul myself the trailer stunk of either garbage or human waste. I dropped off the trailer at the same location and would have said something however they were not open at the time. I'm not typically the type of person to complain however it was that bad.
BILL A.MR.Watson was polite and helpful
THOMAS K.Jim the U-Haul rep was extremely friendly and professional. Was very responsive in letting me know that my original Narrowsburg pick-up had changed and that my anticipated Sunday pick up expectations had been altered. Could have been a very frustrating experience that was averted.
Chris W.Quick an easy,the staff at watsons are very professional, dont have to change anything
Benjamin F.Everything was great.
Karl K.Friendly and helpful. My new favorite pick up location Equal or better than the green outlet location.
EDWARD E.Nothing
DENNIS W.Was closed. It took 1 hour to get released. Worst experience in 30 years. The movers were horrible too. Had to fire them less than an hour into the move.
Randy W.A person of Watson Bros Inc dealership named Jim helped me to hook an auto transport and loud my car on it. Then he did not tilt a fender of the auto transport and I couldn't open the door of my car and get out of it. (I did not know that a fender should be unfolded, I used the AT the first time in my life).He told me, that the only way to get out is to go through a window. I am 75 years old; he forced me to get out of the car through the window and left me. I did not know how to close the window of my car when a door is closed. I went to the office and another person - Charlie came and helped me. He showed me how to tilt a fender of the AT and explained to me everything that I needed to know. I am giving only two stars to Watson Bros Inc U-HAUL dealership because of this person - Jim.
Vitaly Z.Everything went smoothly
laura F.Great service, great experience friendly people
ROBERT N.Got there and the truck had to be checked in still because my time got changed to 9am but the guy there was great and checked us in and got us on the move
Jeffrey A.The vehicle had an engine light on. Watson Bros indicated that it was "just a gas cap issue" but the gas cap was well secured. Did not inspire confidence in vehicle.
Manfred M.My rsvp location was 2 minutes from my home but the day before pick up I rec'd an email stating pick up location was now 40 minutes from my home. A customer service representative called me and when I asked her about the reason for a change in pick up location, she wasn't very customer friendly. She said “people are moving daily so we can't always accommodate everyone's requestsâ€.
Karen K.Jim from Watson Bros. was wonderful. Attentive, efficient, and helpful. the equipment was clean and well maintained. I will definitely use their service again.
JODY B.