Customer Reviews for Watson Bros Inc
(U-Haul Neighborhood Dealer)

318 reviews

679 Texas Palmyra Hwy   White Mills, PA 18473

(570) 616-0975

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 616-0975

679 Texas Palmyra Hwy
White Mills, PA 18473

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

George P 
Rating:
1.0

This was the worst rental. I told the location I don’t have an app or ability to get it they said it was ok I rented the unit for 12 hours called and left a message at drop off yet they charged me for 3 days and then hung up on me when I called to dispute. Worst location ever

Michael F 
Rating:
5.0

Customer did not leave a comment.

Tina B 
Rating:
3.0

I though I have to pay only rent for box, They did not ask me and added 50 dollars for insurance. They never explained me about those fifty dollars. I just found out later on , receipt sent to me on my email showed 50 dollars for indurance. Also I picked box on Saturday evening and retuned on Thursday night. I was told that I will charged for 5 days if I drop the box at thirsday night, even if the shop is closed , just leave the box at storage place. Thats what I did, but later on I found reciept where they deducted rent of 6 days that was 20 dollars more than what was qouted earlier.

salman z 
Rating:
5.0

Customer did not leave a comment.

Gerard C 
Rating:
4.0

They had trouble connecting to U-Haul's system but overcame that by processing my pickup manually. Very nice people.

Jon G 
Rating:
5.0

Customer did not leave a comment.

Carlos U 
Rating:
4.0

Friendly people and straight to the point. Thanks

William G 
Rating:
2.0

Lots of moving blankets left in truck which I didn’t order. Self checking took 5 try’s then no code had to call and wait 30minutes to get the code. Truck was not well maintained had lots of issues with transmission and steering

Jillian H 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Steve A 
Rating:
4.0

Customer did not leave a comment.

Angela P 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
5.0

Aside from the bad weather everything went great! The cargo van is very good in snow!

Shannon L 
Rating:
4.0

Provide a tongue jacking device as I could not lift the trailer off my hitch ball

Thane K 
Rating:
5.0

Very good experience

Bogdan B 
Rating:
5.0

We have been using uhaul rental trucks from Jim Watson for several years and have been extremely satisfied. He and his staff are a pleasure to do business with.

bob D 
Rating:
3.0

When I picked up the truck the check engine light as on. When I returned the truck Saturday night, I was unable to use the mobile app as it could not location verify me. I tried to talk to them about not being able to use the mobile app, all the said was they could not verify when the truck was returned as they are closed on Sunday, so they have to charge for Sunday, end of story.

Rod P 
Rating:
5.0

Best place ever..my first choice alwsys

Edward E 
Rating:
5.0

Customer did not leave a comment.

Steve A 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
5.0

Will use this location every time!

Cindy S 
Rating:
5.0

Customer did not leave a comment.

ARMAND C 
Rating:
5.0

Great guys very helpful

Joseph W 
Rating:
4.0

Customer did not leave a comment.

peter v 
Rating:
5.0

Customer did not leave a comment.

Alice M 
Rating:
5.0

Everything was great. Charlie was very helpful.

DONNA S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
5.0

Great rural location and friendly helpful people. A great experience.

James K 
Rating:
5.0

Customer did not leave a comment.

Ron G 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

I really can't think of anything that needs improvement. Watson Bros. is a great location with friendly, helpful folks there!

EDWARD M 
Rating:
5.0

Customer did not leave a comment.

ARIK R 
Rating:
5.0

Customer did not leave a comment.

Heinz H 
Rating:
5.0

Customer did not leave a comment.

manami s 
Rating:
5.0

Customer did not leave a comment.

Beata N 
Rating:
5.0

Very nice gentleman to deal with. Highly recommended.

James K 
Rating:
5.0

Customer did not leave a comment.

John Z 
Rating:
5.0

Best place great people!!

Ronald W 
Rating:
5.0

Very friendly,and will go 100% to help make the rental easy. Easy going and if customer runs a bit later than they had hoped to return rental eq, they don,t have any problem. Will definitely rent there the next time we need to rent from u haul!

Kathy R 
Rating:
4.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Nothing, really. I used the app to pick up my rental, and I went inside the facility when I returned it. Great folks, nice place, perfect location!

Edward M 
Rating:
5.0

The gentleman behind the counter was pleasant and friendly. He advised where I can drop off the truck and auto transport. This by far was a better experience than picking up the rental. This location is a better representation of the company I enjoy doing business with.

Avelino M 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
4.0

Customer did not leave a comment.

Eileen D 
Rating:
5.0

Just an all around good experience.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Excellent service. Will definitely use again!

Daniel B 
Rating:
4.0

Sunday morning drop off so nobody around. The key drop box was hidden from view by trucks on both sides, but once I found it all went well.

James V 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

They were unbelievable. Absolutely amazing. I will drive the extra miles to rent from them again

Stacy K 
Rating:
5.0

Customer did not leave a comment.

Timothy K 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

We were pleased someone at Watson Bros., was there to handle the app/computer issues we were having. Again cell service in that location may have complicated a smooth drop off. Final comments is, there is still a place for human help to aid in technology. The Uhaul service was affordable, convenient and a great way to move locations.

Ronald H 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Free coffee

William P 
Rating:
5.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Customer did not leave a comment.

Theodore W 
Rating:
5.0

Customer did not leave a comment.

Evan M 
Rating:
5.0

Customer did not leave a comment.

Cheryl A 
Rating:
5.0

It’s all good

RUSSELL S 
Rating:
5.0

I had a great experience. Everyone was friendly and helpful.

claire s 
Rating:
3.0

Note on door after business hours to tell you to put truck in lot across the street and location of key drop box.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

chris v 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

charles s 
Rating:
5.0

Customer did not leave a comment.

Jill G 
Rating:
5.0

Customer did not leave a comment.

Claire B 
Rating:
5.0

Customer did not leave a comment.

Alvera S 
Rating:
5.0

Customer did not leave a comment.

robert p 
Rating:
5.0

Customer did not leave a comment.

Randall K 
Rating:
4.0

Customer did not leave a comment.

Bryant D 
Rating:
5.0

Customer did not leave a comment.

TERESA M 
Rating:
4.0

Customer did not leave a comment.

Lawrence M 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Customer did not leave a comment.

Norman T 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Great experience

Frances P 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Friendly and professional service, I would definitely recommend.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
2.0

I don't blame the location. I needed an open trailer and they were nice enough to tell me they expected one back on a Saturday evening. I picked it up just after 4pm and used it Sunday. I was picking up a tractor and taking it for repairs. The repair shop closed at 3 on Sunday and I didn't make it. Went first thing Monday and and had the trailer back at 9:30am. They charged me usage and insurance for 2 days! Saturday evening to Sunday morning. That's BS.

connie h 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
1.0

No customer service. You hook up the trailer yourself without any offer of help. They add on insurance even when you decline it when the reservation was made. When you call to explain you opted out of insurance their response is "I can not change the reservation that YOU made & they insist you added it on. Called U'Haul & rep was able to confirm I did NOT add it on. U-haul did refund the insurance fee. This happened back in April with this location & they convinced mecI did something wrong. Now I know I Overpaid in April & they got away with it. NEVER AGAIN!!!

Joseph M 
Rating:
5.0

Thank you, kindly—this experience was terrific. Watson Bros. Is the best!

David M 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Excellent customer service and very Accommodating.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Great quality and service

Carey R 
Rating:
5.0

Customer did not leave a comment.

KELLY A 
Rating:
5.0

Watson Brothers made it easy and simple. I would definitely return there for my rental truck needs.

bill m 
Rating:
3.0

Was charged for 2 days when I rented for 1 and returned on time

Michael S 
No reviews have been submitted for this location.

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