Comentarios de los clientes para Wathas Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Wathas Inc

Clasificación general:

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Kourtney D.
Clasificación:

The second time I used uhaul and I had another horrible experience. The last person I talked to I wish I knew her name was the only person out of four people to help me. When I called and ordered the truck it was supposed to be a 15 foot truck when we picked it up all they had was the 26 foot truck they said that we weren't even supposed to take it out of town when we went to return the truck there was no where to park the truck so we had to find another drop off location it was just another bad experience

DONALD C.
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El cliente no dejó un comentario.

Dana F.
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El cliente no dejó un comentario.

DONALD C.
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El cliente no dejó un comentario.

Brian B.
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El cliente no dejó un comentario.

Leslie A.
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El cliente no dejó un comentario.

RIFE E.
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El cliente no dejó un comentario.

Carl W.
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El cliente no dejó un comentario.

jeffrey M.
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El cliente no dejó un comentario.

LISA A.
Clasificación:

Have more of the equipment needed to haul a trailer and be able to put that equipment on for a customer.

Mark A.
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El cliente no dejó un comentario.

JOHN R.
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El cliente no dejó un comentario.

Keegan W.
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El cliente no dejó un comentario.

Tim L.
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El cliente no dejó un comentario.

BARBARA S.
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Dropping off the truck was quick and easy. Employees were helpful and friendly.

Caleb A.
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El cliente no dejó un comentario.

eric C.
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El cliente no dejó un comentario.

Amanda K.
Clasificación:

Update the systems and equipment.

Chris C.
Clasificación:

Lower prices

Victoria H.
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Very helpful! I was supposed to pick up my uhaul in Tuscaloosa. We drove all the way there only to find out they didn't have my 6x12 trailer. They said they sent me a text telling me to go to another location, which was 57 miles from there, but they did not send me a text. My mom who lives in hamilton ended up having to pick this one up at hamilton to bring it to me in Tuscaloosa, an hour and half drive. Thankfully the hamilton location was great and able to provide me with what I paid for. Glad they were able to fix another location's mistake.

Tim K.
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El cliente no dejó un comentario.

Sasha J.
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The truck was dirty. I took pictures of the debris, nails, trash, etc. that was on the truck when I opened it. The actual process of renting the van was T E R R I B L E . It took about 2 hours for the staff to do what I had already done prior to arriving. I made the reservation for the U-Haul online, but it wasn't showing on their end. Furthermore, the equipment that I had reserved was unavailable, even though the website at that very moment said that it was. (In the two hours I was waiting for the two women to make the reservation, I did another online reservation at a U-Haul renter in Winfield. Upon calling, I discovered that the website also lied about what was available at their location as well.) As for customer service, I stood... at the counter for two hours. Aside from being made to feel as though I was a bother and the source of their frustration, I was offered nothing for my time wasted. I'm appalled that a company that's been in business for so long could be so disorganized and careless with its customers from reservation through purchase. If I didn't need the equipment that day, I would have definitely taken my business elsewhere. When I told the drop-off U-Haul employee about my horrendous experience, he said there was nothing he could do. At least he offered an apology, but U-Haul is too expensive to be so unprofessional. HIGHLY dissatisfied. Definitely do NOT recommend.

Ellis L.
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El cliente no dejó un comentario.

Brad F.
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The rear passenger side tire blew out and the trailer vibrated for most of our trip. O ly to find out from the road side assistance guy that it had the wrong tire and rim on it. Three wheels were the same. The one that blew out was a different depth and not the appropriate wheel. That was a little unnerving and cost me nearly two hours of travel time. It was not a great experience.

Ellis L.
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El cliente no dejó un comentario.

Melisa B.
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Thanks! Everything was great! Watha's staff was super friendly and helpful. I couldn't have asked for better service!

Pamela J.
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El cliente no dejó un comentario.

Ellis L.
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El cliente no dejó un comentario.

Billy F.
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El cliente no dejó un comentario.

Tim S.
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Nothing at all. A+ In my book!!!!

Robert K.
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Truck was not where we were told, had to drive 60 miles to get the truck and back from original location. Tires were bald. Called customer service and was yelled at by the customer service agent!!!! ENTIRELY UNACCEPTABLE BEHAVIOR!!!! The ladies at Wathas Inc pickup were wonderful so this is about the customer service, NOT the pickup location employees!!! i will NEVER EVER rent from Uhaul again after this customer service incident!!! NEVER!!!!

Melissa C.
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Update your system. When I arrived not all the equipment that I needed and had rented was available.

Ralph Y.
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El cliente no dejó un comentario.

Turena C.
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El cliente no dejó un comentario.

Larry C.
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El cliente no dejó un comentario.

Diadhen L.
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El cliente no dejó un comentario.

Steven H.
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El cliente no dejó un comentario.

Laranda B.
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El cliente no dejó un comentario.

Blake S.
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El cliente no dejó un comentario.

William L.
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The app would not work for me to check in my truck. We stood outside on hold with customer service for over an hour trying to get someone to help us get our truck checked in due to the app not allowing me to take a picture of the milage and gas

Tom B.
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El cliente no dejó un comentario.

Robert T.
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El cliente no dejó un comentario.

Lydia S.
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Even though the floors were dirty got me from point a to point b thanks uhaul.

pam F.
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Update on prices and turn in procedures

WOODFIN G.
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El cliente no dejó un comentario.

Wanda M.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

Robert L.
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You would think at least someone would have helped unhook this heavy trailer. but not at this location, no one even offered to supervise me unhook it much less help. This may be a simple task for some but for someone with a back problem, it's very difficult.

Tony H.
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El cliente no dejó un comentario.

wanda M.
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Very quick process.

samantha W.
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Overall was the most help!

Robert L.
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El cliente no dejó un comentario.

Wenda O.
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El cliente no dejó un comentario.

Jerry B.
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El cliente no dejó un comentario.

Devontae D.
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El cliente no dejó un comentario.

CHRIS C.
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El cliente no dejó un comentario.

SERVPRO H.
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Very Satisfied

Timothy W.
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Good service

Steve H.
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NA

joesph D.
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El cliente no dejó un comentario.

Justin E.
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El cliente no dejó un comentario.

David W.
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Really good equipment and service!

RONNIE B.
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El cliente no dejó un comentario.

Lance S.
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El cliente no dejó un comentario.

Dennis H.
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El cliente no dejó un comentario.

Chris B.
Clasificación:

We had the hardest time getting our uhaul. We scheduled it in Red Bay,AL (where we live) and online it said it was available. We spoke to Uhaul on the phone and they said it was not available in Red Bay we would have to go to Hamilton, AL to pick it up. We scheduled it for 8pm and we get there and the place closed at 6. When we called Uhaul we got transferred like 3 times and finally we get someone that can help us by now it is almost 9pm. They adjusted the time for us but this was absolutely the most ridiculous thing I have ever seen. Also I when I ordered the truck in Red Bay I ordered 2 dollies when we get the truck in Hamilton there are no dollies at all. We ended up extending our truck for 2 days instead of 1 and we were told it would be $40 for an additional day and then my debit card $67 and some change for the second day.

Jessica M.
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El cliente no dejó un comentario.

pam H.
Clasificación:

Nothing

William L.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

JERIMEY G.
Clasificación:

Well if customer rents trailer and gets half block down road and truck breaks down , then font charge him $30 to give the dang trailer back

Jeff R.
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El cliente no dejó un comentario.

SHELIA D.
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Fast and friendly service...couldn't have been easier. Great experience.

MICHAEL C.
Clasificación:

I keep having different amounts from Uhaul held on my credit card, one was already charged and now a new third one popped up that is a penny difference from the one charged. This rental was overpriced to begin with. I'm not using Uhaul again. I can't afford to have a large chunk of money held up on my card for almost a weeks time. I was charged for furniture pads I didn't ask for nor did I even pick up from the dealer. The truck got poor fuel economy as well, my wife and I used a larger truck in the past and it got better fuel economy than this smaller truck this time (I sum that up as poor maintenance probably old fuel and a dirty air filter). My family had none of these issues last time using Uhaul. It has been a very poor experience.

Otis B.
Clasificación:

Everything

REGGIE A.
Clasificación:

El cliente no dejó un comentario.

Brian K.
Clasificación:

Unorganized pick up location. Took over 1 hour to get the truck. Did not assist with getting the truck off of the lot, out of the parking area which was an attached gravel parking lot with very large rocks. They didn't know how to get the return location selected. Tried to have me return the truck to Chattanooga, TN when I am in Memphis TN. Horrible customer service.

DWAYNE H.
Clasificación:

none

RICHARD H.
Clasificación:

The night I rented the trailer it snowed enough you couldn't drive and they closed all the roads for 7 days. I informed Uhaul that I can't go anywhere and she said it would be up to the drop off place as to how much I would have to pay for being late. I get to my destination and it started snowing here and I was stuck for two more days. It costed me about $400 to rent this trailer and was only given 4 days to pack a house move it 3 states over and unpack it, which really isn't enough time to begin with. Then they charged me almost $150.00 for the days I had to sit due to the weather. I don't even think they were open for me to bring it back. In my opinion Uhaul could have been more considerate of the situation faced.

Clasificación:

I told them I didn't want the insurance, but they charged me for it anyway. Can that be refunded please?

shona M.
Clasificación:

Tina was very helpful!!

RUTH S.
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El cliente no dejó un comentario.

gloria P.
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El cliente no dejó un comentario.

Victor C.
Clasificación:

The trailer ball hook up was rusty; the pull release pins for the boarding ramps were rusty and hard to pull. The computer system was inoperative and the wait time to collect the reserved items was much longer than expected

Jimmy H.
Clasificación:

Rental equipment should be maintained and cleaned. Vehicle had the change oil light on. When accelerating it would take too much time to to switch from over drive. There were empty and half full bottles of water and Gatorade. If I had to pick up another vehicle at this location I'd rather not rent at all.

Rebecca C.
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El cliente no dejó un comentario.

Bridgett S.
Clasificación:

Very rude on the phone and in person. Not helpful at answering any questions. Would not recommend!

Randy R.
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El cliente no dejó un comentario.

Andy V.
Clasificación:

Nothing I can think of.

Tina L.
Clasificación:

The woman at Wathas wrote up our contract wrong . My husband had to drive 2 hours back to return it to Wathas .Also the right brake light was out when we got it. The staff was not friendly. We will not be using U- Haul again.

LINDA B.
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El cliente no dejó un comentario.

Ron S.
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The truck I rented had an interior water leak on the right side. I hope that is repaired before another customer rents it.

shannon P.
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The windshield and dash board could be cleaner. But, overall Excellent Service! Fast Pick-up Service.

TIJAUNA C.
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El cliente no dejó un comentario.

KEVIN P.
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El cliente no dejó un comentario.

Randall T.
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El cliente no dejó un comentario.

Randall T.
Clasificación:

El cliente no dejó un comentario.

russell A.
Clasificación:

El cliente no dejó un comentario.

JASON W.
Clasificación:

El cliente no dejó un comentario.

Ginger L.
Clasificación:

El cliente no dejó un comentario.

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