First and foremost the after hours return system is a nightmare. There's a lot, why is it locked. Second of all, the vehicle is not well maintained, rough riding and delayed engine startup were a couple of the issues, along with a chipped windshield and a disabled passenger side mirror. I think it's time to retire the old vans and maintain the new ones. Otherwise, the guy behind the counter was great.Nisson F.
Customer Reviews for Washington Transmissions Inc
(U-Haul Neighborhood Dealer)
Prospect Heights, NY 11238
(Gates closed at night Park legally on the street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.javon D.
El cliente no dejó un comentario.Kushaiah M.
There were significant technical issues when trying to reserve online and save my quote. Even so, I got there and thankfully a van was available. The attendant was nice, but the location leaves a lot to be desired. It's a very small and poorly ventilated space, and there's not even a ledge to lean on to sign papers and scan your license. That said, I got what I came for so it is what it is. My suggestion is to return the vehicle while the place is still open (before 5PM) so you won't have to find parking and checkout online, which I also had technical issues with.izel F.
Two tires were flat and it was over due for an oil change. I also received the van at 1/3 tank full and returned it that way. But was still charged for gas because they said it was 1/2 tank full (which it was not).Molly H.
The locks on the car were broken and I felt unsafe driving it on the highway. Every time I would lightly press on the brakes the entire car would shake. I would not have been comfortable driving the car for a long distance.Lena D.
The shocks on the cargo van I got were super bad, every little bump in the road made anything that wasn't fastened down bounce all over the place. Other than that, it was pretty easy to drive though.Noah C.
El cliente no dejó un comentario.Shannon A.
El cliente no dejó un comentario.Richard S.
I just LOVE the guy who runs this location !!!!!!rob V.
The truck was a little messy (diapers on the floor, papers), but ran well and we were able to move all we needed.Asa B.
Poorly organized, car was parked on street with many parking tickets upon pick up, car said it needed an oil change when I got in, employee insisted it was fine. Turned out ok but my friends truck from the same place broke down. Very disorganized and I worry they will inflate my charges, which I heard from many others that this location does.Jonathan K.
HORRIBLE SERVICE. FROM THE ONE LADY AT THE COUNTER TO THE ACTING MANAGER WHO LIES, IS RUDE AND DOES NOT UNDERSTAND HOW TO PROVIDE CUSTOMER SERVICE. GO TO ANY OTHER UHAUL LOCATION, AVOID THIS ONE AT ALL COSTS. I HAVE HAD NUMEROUS ISSUES AT THIS LOCATION, INCLUDING INCORRECT BILLING AND BEING TOLD I LOCKED MYSELF OUT OF A UHAUL THAT I KNOW VERY WELL I DID NOT LOCK MYSELF OUT OF.Justin D.
No recommendationsDeborah Y.
El cliente no dejó un comentario.Risa L.
El cliente no dejó un comentario.Renee A.
I have been renting on a weekly basis. Sometimes I have gotten over charged for gas. I always take pictures just in case this happens and was never credited. The vans are dirty. The signal lights were not working on the last one I rented. And I got charged for 4 days instead of 3.Armando G.
easy peasy. would def use this location again!Jonas S.
The staff was very nice and cooperative. The actual rental experience was not. The truck floor bed was disgusting. During online check in I stated this. I was charged $25 cleaning fee when I said it wasn't clean enough for next rental when it was like that when I got it. Also, you should ask for 20 additional pieces of information during checkout when I am standing there trying to access my vehicle . Do this in advance. The entire online check in is awful and slowSURINDER S.
El cliente no dejó un comentario.Miguel A.
The office could use some repairs. The desk area was slightly broken. The person assisting was wonderful and very quick. She even handled my request past the closing hours. The truck was slightly dirty inside the back. Returning the truck was simple and incredibly fast. Other than those minor things, an excellent experience.Nicholas M.
Air conditioner was not working. Hot air was blasting out of the vents instead which made for a really uncomfortable ride in 95 degree heat.Damon A.
El cliente no dejó un comentario.rafael D.
Ridiculous, that's the only word for this location and U-Haul.Dimitar K.
Very well treated on a very busy day. The employees at this location work very hard and are wonderful to interact with.Gavin K.
El cliente no dejó un comentario.noel H.
Drove 5.5 miles, was charged for 3 gallons of gas. There is no way the truck gets under 2 mpg. The truck was not left idling or driven in some insane way. Simply abusive reading of gas gauge.Matthew C.
this comment is not for the 666 Washington Ave location but for the Jenvic Corp location on Classon and Greene, y'all need to get your shit figured out!Charlie T.
Nothing His GREAT GUYSCARLOS R.
El cliente no dejó un comentario.juimolo J.
Great customer service! Easy transaction. I was in and out will definitely come back. Highly recommend!Fred G.
There are no blankets and dollys even though it allows you to reserve themKyl S.
I returned the truck filled with gas to the level where I picked it up. Took pictures at gas station. Atop of that Uhaul charged my CC $25.00 for gas refill. When i called UHAUL Operator, he told me to call Uhaul that hedid not charge me for gas. I will be sending pictures with my dispute of this charges online and with my credit card financial institution. The parking was terrible. People had ro park on the road risking getting ticket from city of New York.Johnson O.
customer service was non-existent. no communication re: returning the truck. truck was full of garbage. truck was parked inJacob F.
You don't need to improve anything your service is excellent thank youVeronica R.
The customer service was fine, the people were nice and helpful. However, there was garbage left behind in the front by previous renters and the cup holders were full of crumbs. The tank was only a quarter full, which was fine for me because my move was local, but would have been inconvenient for someone with a longer drive.Ariel J.
Good service. Some billing irregularity but your company resolved that. 4.5/5 I'm renting another vehicle today and will continue to use yiur company.Joel E.
El cliente no dejó un comentario.Bret H.
Very friendly, helpful people at this location!Mylissa C.
El cliente no dejó un comentario.JAMELMAJELLA A.
El cliente no dejó un comentario.Kurt G.
El cliente no dejó un comentario.Kurt Y.
I had to wait about 30 minutes to get my van because the system was down. It's not their fault the system was down, but it made it a little hectic with so many people waiting. When I went to get my truck, it wasn't in the location they told me; they clarified once I called them to ask and it was close by, but it was just hectic in this sense.Rachael M.
El cliente no dejó un comentario.Keston D T.
El cliente no dejó un comentario.Gavin M.
El cliente no dejó un comentario.Beverly N.
The right side mirror was taped on at an angle that did not let me see around the side of the truck. I felt unsafe driving it, especially at 2am in the morning because you weren't able to provide me a truck at the location and time that I originally reserved. Overall I had a horrible experience and will never rent from UHaul again.Stephen S.
This is outrageous. I get the van and is dirty and is missing a mirror, I report it in the check in, and they charge me a fee for the mirror!!!! Horrible experience, I am awaiting my refund!!!Brais P.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Tania P.
This rental was in NYC. This is a truck. You must have labels everywhere saying so and giving truck permitted roads and bridges. The fact that there is NOTHING or in super small print on your website is a glaring omission. Also the truck is way larger than it needs to be. Its too wide, too long. An electric model would be nice. The best thing about it was the A/C because I rented it on a superhot day and was stuck in lots of traffic. Maps Maps Maps! Next time I'll hire a moving company.Ira G.
There is no parking at this facility after office hours and the location is impossible to find available street parking. I spent 1 hour looking for a space and 30 mins calling u-haul to discuss my options. I was told to return the following morning during office hour but was charged an extra day when I was told I would not be charged...Ian B.
Nothing, keep up the good workARIE J.
El cliente no dejó un comentario.Nicholas M.
I was charged for 38 miles of travel despite driving a total of 2 miles in the truck, and have so far received no response when I tried to contest the charge. I would not recommend such a scam to anyone.August L.
One rear tire could have had more air.LaShaun E.
El cliente no dejó un comentario.trevor B.
Your customer service sucks you can't have people standing infront of you that you're servicing and leave them to go service another and when you return taking you're own sweet time ,then you send them on a journey to pick up that which they've rented from you . All of you're tracks vans etc shouldn't be on you're premises or parked in close proximity.monica B.
El cliente no dejó un comentario.Brian L.
El cliente no dejó un comentario.Hugh S.
El cliente no dejó un comentario.Michael C.
The online "don't wait in line" experience seemed so promising. But it was not the case, as I still had to wait in line and check in despite having done it already on the app. The people were very nice and doing their best at the location, but it was chaos. More staff were needed to manage the number of vehicles and reservations.Nicholas A.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.zulane S.
I would say the experience was mediocre. The van was ok, but not super clean. Some of the blankets were still wet. It wasn't the most convenient location for us, but other locations that were closer didn't have available vehicles. On Saturdays if we had returned after 3 we needed to park on the street. Fortunately we made it back before 3.Shannon B.
El cliente no dejó un comentario.Sharon W.
El cliente no dejó un comentario.WILLIAMC J.
The drop-off situation is very inconvenient. Honestly, I feel like this place shouldn't rent uhauls if they can't provide a more convenient way to drop them off. I also had to wait 15+ minutes after arriving before any employee acknowledged me, even though several saw me. I found this strange.Ben M.
THE PERSON THAT SERVICE ME WAS REALLY QUITE ADAMENT. THE INSIDE OF VEHICLE VERY GOOD/CLEAN BUT THE OUTSIDE OF MY VAN, DIRTY, DUSTY, LOW RR TIRE LIGHT ON, LEFT REAR BLANKER NOT WORKING. THIS VAN/CARGO VAN NEVER SEEN LIGHT UNTIL 3-31-2022 WHEN I USED IT. MAN I WANTED 2 TAKE IT TO A CAR WASH BUT DIDN'T HAVE THE TIME I NEEDED. MAN I HOPE THIS DOESN'T HAPPEN TO ALL THEIR REGULARS.Gregory L R.
El cliente no dejó un comentario.Alfonso W.
24/7 experience was a joke. It took, 45 mins, chat support and 20 mins waiting on hold for customer service. Your app is garbage,Amber B.
El cliente no dejó un comentario.Denzel R.
El cliente no dejó un comentario.Belinda P.
thank youGeorge S.
I was scammed and completely overcharged for my rental. I barely drove 10 miles and was charged for 49 total miles of driving plus three gallons of gas on top of the rental price.JUSTIN CONRAD C.
El cliente no dejó un comentario.ERNESTM D.
El cliente no dejó un comentario.TRAVIS F.
El cliente no dejó un comentario.SHAHEER S.
El cliente no dejó un comentario.lisa H.
The customer service was horrible. It was a disorganized mess of a pick up place. I arrived on time for my pickup time, and the man at inside the pickup location gave away the van that was assigned to me. I had to wait 40 minutes waiting for him to find, clean, and set up the van for me to use. On top of that, there was barely any gas in it to begin with. The Prospect Heights UHAUL location needs a serious inspection. They need much better customer service â€" the people there do not even communicate properly with you and don't tell you what's going on. They just grunt and expect you to follow them. I am so angry at the experience and felt like I wasted a lot of money in this UHAUL.Reema K.
El cliente no dejó un comentario.LAXMANO M.
Drop Oof parking lotmargaret M.
The leaser/manager? was so friendly and made our day.Wren S.
Fantastic staff.AMIR MOHSEN S.
El cliente no dejó un comentario.Celinet F.
Do I own y'all some more funds.LONNIE N.
The gentleman that helped me really went above and beyond in getting me a truck. I showed up without a reservation and got me out the door sooner than I expected. So friendly.MATTHEWS F.
They marked the gas tank more full than it actually was (I crazily missed seeing it on the form they gave me when I picked up the vehicle so did not bring it to their attention) and I had a photo of the gas tank level and sent it to them to dispute the $30 gas service fee charge.Michelle C.
El cliente no dejó un comentario.Gabriel R.
rent vans with working headlights and air in the tires for safetyELIZABETHFLORA G.
Keep up the good work! 👍🏽PHILIPJAMES S.
Spent 40 minutes standing outside in 20degress of my rental time trying to get approved to use the truck when I had already been approved, due to the site and app not working properly! terrible experience, zipcar works much betterWeston F.
El cliente no dejó un comentario.AA M.
CHECK OUT WAS IMPOSSIBLE FROM MY ANDROID PHONE. I SHOULD USE SOMEELSE IPHONEFERNANDO C.
El cliente no dejó un comentario.ANDREIAELIZABETH J.
El cliente no dejó un comentario.MODIBO K.