Customer Reviews for Washee Quickee
(Distribuidor de U-Haul del vecindario)

648 comentarios

506 Bessemer Super Hwy   Birmingham, AL 35228

(205) 327-7308

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(205) 327-7308

506 Bessemer Super Hwy
Birmingham, AL 35228

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This pickup location was fine. The problem is that it was my second location. After driving 20 minutes to pick it up, the woman at the gas station had no truck or no idea about the reservation. The second location was a car dealership. The man behind the desk was busy and also confused. He had me speak with someone on the phone who got me situated and verified everything. I also had to pick up the trailer at a completely different location so that's 3 locations total not including the drop off. The process in picking up the vehicle was beyond unprofessional. I'm thanking for the customer service agent who gave me a 10% discount but it honestly should have been more.

Brianna G. 
Clasificación:
2.0

Clean the uhaul before renting to a customer, the truck was extremely dirty

Leverne K. 
Clasificación:
3.0

Just make sure that their is enough gas in the tank to get from point A to point B without refilling the tank within 1 mile of driving off the lot. Other than that everything else was fine. Gracias.

Jeanette W. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALISHA S. 
Clasificación:
3.0

Ensure that the inside cab is clean.

Lucretia P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall K. 
Clasificación:
2.0

The cab of the vehicle was muddy and had ashes and had not been cleaned. We were charge a cleaning fee and that was very unfair as the truck was dirty when we picked it up. It was also flat on empty and we had to get gas immediately. We also waited outside for a half hour for assistance and had not information about a code. Finally a girl came by that called her mother and at last someone came to assist us. There were not pads as requested and she acted put out that we wanted that removed from our charges. She suggested that we pick them up somewhere else and by that point it was too late to do so.

Brian W. 
Clasificación:
5.0

The young lady there checked me in was very experienced and professionally

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

Everything was good

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy E. 
Clasificación:
2.0

When you click the address in the email you receive prior to picking up your truck, it takes you to the correct Washee Car Wash. However, both the primary search on Google and the pictures when collecting your vehicle show the incorrect location in Birmingham.

Charles C. 
Clasificación:
5.0

Great service. A bit difficult to leave from due to traffic, but not so bad.

BOBBY J. 
Clasificación:
3.0

We did online check-in so we never went inside. Process was convenient and hassle free.

Courtney C. 
Clasificación:
3.0

I made reservation to pick up at different location and it was changed to this location. I also reserved Friday night pick up time and it was changed to Saturday. It was not explained to me during reservation that I would have to pay miles for the rental. Your reservation process is ridiculous. I've been burned twice and not sure I'll be back should I ever need another truck, van or trailer rental. There's WAY too much competition out there for you all not to have a First class process. You don't.

robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary I. 
Clasificación:
2.0

Location was closed before the stated closing time when I went to drop off my vehicle. I had to then do the mobile app which was an inconvenience to me and my family.

Griffin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty C. 
Clasificación:
2.0

Lady attendant was very nice and helpful, but building was empty except for the lady's desk and not air conditioned - it worked OK but not nice and inviting

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Great condition trailer

STILL H. 
Clasificación:
5.0

the clerk was very professional. I didn't have wait long. my reservation was ready when I arrived. this is the first time I had it this easy with uhaul. Thanks I will return to this location for future services .

Gwendolyn H. 
Clasificación:
3.0

This is a scary ass place to drop off a UHaul. I wish I'd been sent to the facility in Vestavia Hills.

Robert G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
2.0

Truck not only didn't start, it wasn't ready anyway with the equipment I rented. They wanted to send me to another location instead of just giving me another truck which they did when I asked for it. Took way too long even after pre-checking in. Bunch of yelling amongst themselves. Then tried to tell me there was more gas in the truck than there was. Then continued to argue with me even though she got in the cab to see I was right. Only didn't get a poor rating because check out was relatively pain-free.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
4.0

The agent was very courteous and helpful. I had preregistered and was in and out.

Phil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

I appreciated the staff at the 3rd Ave So location for assisting me with renting a Uhaul truck.

Paula C. 
Clasificación:
5.0

Extraordinario servicio al cliente

donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shela C. 
Clasificación:
5.0

Very friendly and helpful staff. Dropped off the trailer and was out in 5 minutes.

Will B. 
Clasificación:
5.0

Wonderful people! Great service

OMAR S. 
Clasificación:
2.0

None of the equipment was loaded. They needed to clean the back of the truck before they could load anything. Waiting on them to set up the truck after I checked-in with the app took about 40 minutes. They did not have a utility at first then found one but the tires were deflated and they were not able to fix it. Also, the inside of the cab was nasty. Stick drink spills everywhere and bits of food on the floor. I rent a uhaul almost every year... I've never experienced this level of dirtiness and disorganization. Also... on my bill, I was charged gas even though I filled it to gas above what it was given to me at.

Katherine L. 
Clasificación:
2.0

Loud and vulgar music was playing when I entered. Not a very welcoming place.

Brian Q. 
Clasificación:
2.0

Again my paperwork from online gave me the a return location that no longer was a uhaul dealer. Had to find another place ( Washee Quickee car wash) on my own.

Lynette A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmen E. 
Clasificación:
1.0

Truck had coffee spilled all over cabin and I was charged an after hours fee for no reason. Inquired by email, as suggested, and haven't heard back.

Philipp S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

I was overcharged nearly $50 on moving aids (dollies and furniture pads), both in prices nearly double what was quoted and in items that I neither asked for nor received. Until that's fixed, I can't recommend this location to anyone for any reason. This review will be amended if/when the fraudulent charges are removed.

Tim F. 
Clasificación:
2.0

Do not give a customer a truck that is below E gas.

Coner R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dee T. 
Clasificación:
1.0

This location needs to be closed. The only person there was a morbidly obese lady who would not help me remove the trailer and whose lot was so crowded with non-uhaul vehicles that there was no room to back the unit into the space she wanted it put. I am a 76 year old with a bad back and could not remove the trailer from my truck alone. I was about to leave and send U haul a note that the trailer was at my house if they wanted to send someone to come get it. Fortunately for me two Uhaul maintenance employees happened to show up to pick up a truck for repair and they helped me remove the trailer from my truck and push it out of the way. Terrible experience.This place gives Uhaul a bad name

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

El cliente no dejó un comentario.

stacy M. 
Clasificación:
4.0

Tire pressure light was on, but there were no issues. The truck was clean for us.

Caroline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoilo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldine M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew l T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

N/C

Michael F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce G. 
Clasificación:
1.0

The phone numbers listed on the contract would not work. The phone numbers on the website for that location wouldn't work. I spent 1 hour total trying to talk to a person to make the return. The uhaul.com/share wouldn't share my location. There were two other people trying to return in Birmingham frustrated too.

Donna N. 
Clasificación:
3.0

This is not the best location to drop off after hours, especially if you are not familiar with the area. The lot is not well-lit and the crime rate for the zip code might make some people feel uncomfortable. That could be solved with better lighting.

Eric O. 
Clasificación:
4.0

We arranged moving help through U-Haul. It was Blake's Help out of Birmingham, AL. After speaking with him, texting with him and confirming with him the night before, Blake's Help was a NO SHOW. He would not answer calls or texts and we never heard from him. The move then became impossible. Extremely unprofessional. When we called Uhaul they said that they could not help and to call Moving Help. You cannot call Moving Help so we email and had not heard back. DO NOT USE BLAKE'S HELP IF YOU CAN HELP IT!!!

Chrissy D. 
Clasificación:
4.0

Young lady that took care of us was very friendly. Easy access to interstate from this location

John O. 
Clasificación:
4.0

This place is a car wash (duh) with U-Haul on the side so I recommend reservations. But they took care of me in a reasonable time. Friendly folks, good service.

Paul B. 
Clasificación:
5.0

Your mobile application is very poor. There is a popup screen at the beginning asking to allow u haul to access mobile location. If one chooses NO as I did it locks up the application and there is no way to reconsider. If you do not provide services without location allowance why do you ask?

Al B. 
Clasificación:
3.0

Better customer service from location. Not a positive experience.

Collin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon B. 
Clasificación:
4.0

Manager was friendly and helpful.

Marion S. 
Clasificación:
3.0

El cliente no dejó un comentario.

margaret W. 
Clasificación:
2.0

This location was closed when we attempted to drop off the truck. We were informed by a car washer employee to leave the keys in the Uhaul dropbox. We did as instructed, all of this happened on the same day as the incident with pickup. In all we had the truck for about 6 hours. The truck was due back on Monday, July 29, 2019 at 9:00 am. I checked my Uhaul account on Monday at 7:00 am and the reservation was active. I attempted to contact the location at 8:00 am and no answer. I finally got someone at about 8:55 at which time she informed that she had just returned from vacation and was not privy to all of the returns that was on her desk. To make matters worse, the Uhaul system was down and she could not process the return. I spent all morning going back and forth with Uhaul and the Car Wash location. THIS WAS THE ABSOLUTELY WORST RENTAL EXPERIENCE I HAVE ENCOUNTERED IN LIFE. I WILL NEVER RENT FROM UHAUL AGAIN AND I WILL ENSURE MY FAMILY AND FRIENDS ARE AWARE OF MY EXPERIENCE.

Kim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dnae R. 
Clasificación:
1.0

There was no one to make sure the trailer was properly hitched, we were repeatedly given verbally over the phone the wrong side of town. South side and North side are two totally different directions and the person on the phone should know the address. The trailer wasn't properly connected and fell in the road and my husband had to pick the heavy thing up by himself. The person who was supposed to hitch it turned around and left him to do it by himself. He could have been killed in an accident. The trailer was a screeching nightmare, hard to turn around. Horrible experience

diana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
3.0

Be sure all equipment in reservation is present at the location.

Jesie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilson R. 
Clasificación:
5.0

I left a new garbage can in the trailer and need it today. Please call me at 205-613-0706. The phone at your address is not working

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
3.0

Took awhile to get my rental. I was first customer of the day and the printer was not on and computer not up and going. They did not realize my pickup had been moved to their location. Otherwise, they were very helpful.

Lallie B. 
Clasificación:
3.0

It's a total dive but staff were very friendly and helpful!

Michael H. 
Clasificación:
4.0

Employees were friendly and helpful!

Robert V. 
Clasificación:
5.0

Perfect in every aspect! Thank you.

OMAR S. 
Clasificación:
1.0

Service to pickup was unprofessional and took too long regardless of online efforts to eliminate wait times. There were multiple needing assistance and one woman with two inch nails typing at turtle speed. Absolutely lacking in proper business services.

Arleen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie D. 
Clasificación:
3.0

location location location

perry U. 
Clasificación:
4.0

Two times were listed on confirmation email which was a little confusing. The business hours of the place stated they opened at 10 AM but the confirmation details had pickup at 8:30 as requested. The lady was there at 8:30 and everything went smoothly.

KEITH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
3.0

Staff / customer service was great. Noticed that the only employee working here could use some additional help.

Lewis M. 
Clasificación:
5.0

Perfect service.

Reem R. 
Clasificación:
2.0

Customer service could have been better

Rebecca G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

betsy R. 
Clasificación:
3.0

The van was not clean. The floor was dirty, there was a water bottle filled with urine, a random car tag, receipts and smelled like cigarettes. The vehicle operated fine.

Julia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexis O. 
Clasificación:
1.0

I called and set up a day and time to pick up a truck. On the phone she said a highland ave location but when I got the email confirmation it said it was off of greensprings. I assumed it just changed and went to the address I got the confirmation to. Upon arrival, I was told that I was supposed to go to highland ave. So I drive all the way there, and mind you not one person has told me the pick up involves going inside a shell gas station, so I passed it multiple times because gps says I've arrived and all I see is a gas station and no signs of U-Haul. Once I finally go in, they say no truck was dropped off and I need to call some other number to figure it out. When I finally get ahold of someone she says they have no more trucks in my preferred size available and only the next size up which was ‘only 5 or 6 dollars more'. I find it outrageous that even after making and confirming a pick up it wasn't available and someone wanted to charge me EXTRA for a truck I didn't want in the first place. I honestly should've fought for a hefty discount because after a complete mixup with no truck from the confirmation, three different pick up locations, and me being an hour late to my destination, I would say that I will not recommend this service nor do I intend to use it again in the future.

mel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R. 
No se han enviado comentarios para esta ubicación.

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