Customer Reviews for Wash & Win 688
(U-Haul Neighborhood Dealer)

209 reviews

103 S Dudley St #A   Macomb, IL 61455
(Across from Walgreens and CVS, The old County Market)

(309) 833-2236

Office Hours

  • Mon-Thur: 8 am–8:30 pm
  • Fri-Sat: 8 am–9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 833-2236

103 S Dudley St #A
Macomb, IL 61455
(Across from Walgreens and CVS, The old County Market)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–8:30 pm
  • Fri-Sat: 8 am–9 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Garrett Hunter 
Rating:
5.0

easy

Connor OBanion 
Rating:
5.0

Tim was so helpful with getting my car off the transport. Kind, helpful, great customer service. Thank you!

Bethany Worrell 
Rating:
5.0

Customer did not leave a comment.

Tad WESLEY 
Rating:
5.0

Customer did not leave a comment.

Nichole Travis 
Rating:
4.0

N/A

Shalung Middlebrook 
Rating:
4.0

Very clean and friendly. Easy pick up. Doesn’t have quite as many supplies as other locations I’ve been to, but still very nice.

David Beal 
Rating:
5.0

Customer did not leave a comment.

Eric Perkins 
Rating:
5.0

Customer did not leave a comment.

Olivia Rodriguez 
Rating:
5.0

Drop off location, staff was contacted by phone and very helpful. Call drop off information was done via phone call with staffing no internet needed, which was get because I was having some connection problem with my phone service.

Crystal Burney 
Rating:
5.0

This location performed very well and unknowingly saved us through an emergency. Thank you!

Brandy Herbert 
Rating:
5.0

the equipment was clean but the a/c wasn’t working so we were dying of the heat, and loading things, carrying up and down stairs… we get in the truck and it’s an oven! We BADLY needed an oasis! We were literally borderline heat stroked… The a/c doesn’t even blow, at all! we called and they said to roll the windows down! that was it! thanks a lot! we knew that! but what will you do about it‽ apparently nothing. I asked twice more after that and got little response. this was serious!

Bryan Furse 
Rating:
1.0

Nobody was freaking there!! I showed up at 1pm (I was on time!) and attempted to do the online checkin. I was never given a key box number or code. I tried to go inside and the door was locked! No sign on the door other than the stated hours of 6am-11pm. Again, it’s 1pm and not a sole is around. I call u-haul not once, not twice, but FIVE times. Every time I am told there is an area rep that is approx 5 minutes away. I waited and hour and was lied to numerous times. Seriously, is “the rep is 5 minutes away” your standard BS line??? I shouldn’t have to pay a penny for this screw up or yours!!!!! Not only was I screwed out of my originally rsvp truck that was reserved 4 weeks prior, I had to get 2 trucks, pay a one way fee, and pay miles. What a JOKE! U-Haul should be ashamed!!! I was a business owner myself for nearly 20 years and would have been mortified if a single customer of mine was treated the way I was treated………nonsense!!!!!

Brian Hardy 
Rating:
4.0

Customer did not leave a comment.

Bryan Furse 
Rating:
5.0

Customer did not leave a comment.

Rebecca Leschewski 
Rating:
5.0

Staff was very nice and helped us get the trailer hooked up. Answered all our questions. Thank you.

Bradley Crabtree 
Rating:
1.0

Just dropped the Uhaul off and was charged for an extra day, still waiting for someone to contact me. The whole experience was painful from start to finish. From incorrect information to having my account charged an extra $100 dollars after Patty gave me 2 extra days. The only thing positive I can even dig up to say is that all of the people I spoke with were friendly. This was my first and last time using Uhaul.

Maria Garland 
Rating:
5.0

On 2 in person (since I live up the street) both staff were great. Organized, pleasant, and professional on all fronts. It was the smoothest move I’ve had and I’ve used Uhaul a number of times in the last 30 years. Thank you and take care.

Oliver Gottwald 
Rating:
4.0

Customer did not leave a comment.

Donna Fitch 
Rating:
3.0

Customer did not leave a comment.

DeOnte Bolden 
Rating:
5.0

Customer did not leave a comment.

lisa little 
Rating:
5.0

Cab needed some febreeze. Otherwise everything was ok

Elizabeth Kindhart 
Rating:
4.0

The UHaul rep was very efficient and pleasant. My "out of the box" issue did not throw her at all (since the vehicle I wanted was not available, I was told I would get a larger one but at the same rate as the smaller one). Checkout and checkin were fast and easy ... actually a pleasant experience!

HASKELL ERWIN 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bridgewater 
Rating:
5.0

It was there at the time we needed it& we were loaded & read to leave Macomb by 11 or 11:30.

Melody McMillan 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Poel 
Rating:
3.0

I like them, Nice serviced !

Hung Luong 
Rating:
3.0

Customer did not leave a comment.

Liam Walsh 
Rating:
5.0

Customer did not leave a comment.

David Lattan 
Rating:
5.0

Customer did not leave a comment.

Larry Heiser 
Rating:
5.0

Customer did not leave a comment.

Steven Gomer 
Rating:
5.0

All good ! The customer service representative was wonderful !

JERRI STEVENS 
Rating:
4.0

Instructions on key drop-box were confusing and didn't match instructions on phone. Personnel was great in helping me return truck.

Mark or Diana Lee 
Rating:
4.0

Customer did not leave a comment.

Idol Mitchell 
Rating:
3.0

Upon returning the truck and trailer the woman said “ugh why couldn’t you come tomorrow?” because she didn’t know how to park the trailer. She asked me to back the truck and trailer into a parking spot, which I’ve never been asked in the 5 times I’ve rented Uhauls. I picked them up connected and intended to return them connected. I attempted it once and knew I couldn’t back it into a spot without damaging another car. A gentleman nearby backed it up upon her request (which is against my uHaul contract as I was the only registered driver so if he had hit something it would have gone against my contract?) Then the woman asked if I would disconnect the trailer from the truck which, again, I was not shown and I picked up the equipment connected and intended on returning them connected to avoid any issues. Very weird return experience and she clearly wasn’t trained on how to receive these trailers.

JULIE KENNEDY 
Rating:
5.0

Customer did not leave a comment.

DANIEL MEIER 
Rating:
4.0

Customer did not leave a comment.

Sheryl Meyers 
Rating:
5.0

Great service

Rita Moore 
Rating:
5.0

Super I like that type of service

ajith linga 
Rating:
3.0

Customer did not leave a comment.

HELEN HAVILAND 
Rating:
4.0

The girl filling out the application for me was very good an explained everything I just don't agree with putting gas back where I got it when ur charging 1.19 a mile ur double dipping for real

Frank Mason 
Rating:
5.0

Customer did not leave a comment.

Gretchen Edwards 
Rating:
2.0

When I dropped off the truck I was told the pick up place should have told me the slide scale for gallons of fuel they did not. The truck was dirty and smelled bad. But the girl was nice and polite

Scott Runquist 
Rating:
4.0

If you want or expect the equipment to be returned in clean condition it should be clean when it goes out!

Kenneth Beck 
Rating:
5.0

Customer Service is outstanding

Cary Chaney 
Rating:
1.0

The hours of operation on the window and your website were arbitrary, as I went there on 2 consecutive days during listed working hours and nobody was there. The lady showed at 10 am, instead of the 8 am on your website and 7 am on the window. My car was poorly secured to the trailer, my front bumper ripped off when dismounting my car from the trailer. I have to take the vehicle to a bodyshop for repairs and additional expenses.

Ayoola Awofadeju 
Rating:
5.0

Customer did not leave a comment.

Laura Egler 
Rating:
5.0

This guy was really friendly. I loved his green nails. I love happy people.

Tatyana Steadman 
Rating:
5.0

Customer did not leave a comment.

Michael Remar 
Rating:
5.0

Customer did not leave a comment.

Geanna Ramirez 
Rating:
4.0

Customer did not leave a comment.

Randy Webb 
Rating:
5.0

Nothing, this we smooth and easy!

Stephen Rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Cleaver 
Rating:
5.0

Customer did not leave a comment.

michael masucci 
Rating:
5.0

none

Darin Cox 
Rating:
5.0

The representative was friendly and got our rental processed without errors

Scott Janssen 
Rating:
5.0

Customer did not leave a comment.

Charles Onwujiobi 
Rating:
5.0

The young men who served us (from within the laundromat) one had yellow hair and one had curly black hair. Both men were extremely helpful and professional. They made the experience easy and one which I would recommend to anyone in need of a uhaul.

Robert HironimusWendt 
Rating:
1.0

My reservation was completely wrong after I confirmed multiple times. I reserved my truck for 8am on Saturday and the reservation was changed w/o my knowledge to 4pm and then it was still late. I would prefer receiving some compensation for the immense inconvenience I had to endure.

John Meixner 
Rating:
1.0

Staff member was very rude, told me he was “unable to help and the best he could give me was a phone number.” When I called the number, the customer service said he could have corrected the issue in “2 seconds.” The when I went back in I asked if it was okay to drop off the trailer and he just replied “Give me the equipment number.” Just very rude overall.

Sidney Johnson 
Rating:
4.0

Customer did not leave a comment.

Steve Bradley 
Rating:
4.0

Customer did not leave a comment.

Angie Rash 
Rating:
5.0

Customer did not leave a comment.

Kathleen Cayer 
Rating:
4.0

Customer did not leave a comment.

Garrett Hunter 
Rating:
5.0

Customer did not leave a comment.

Monte Colley 
Rating:
5.0

The exhaust was so loud...fumes in the cab made me sick! Engine light was on the girl said it should not of been given to us had a work request...it was not pleasant...feel we should get money back! The one we got from Burlington, Iowa was awesome!

Melanie Purcell 
Rating:
5.0

All's Well

Laynettie Taylor 
Rating:
5.0

Employee was nice and helpful.

Casey King 
Rating:
3.0

Customer did not leave a comment.

Lee Wessman 
Rating:
5.0

Customer did not leave a comment.

Jin Park 
Rating:
5.0

Customer did not leave a comment.

Rosalinda xy 
Rating:
3.0

I was charged and paid for a utility dolly that was unavailable when I arrived. I was told I would be refunded, but never received any notice of such. The online check-in was a difficult process, leading me to lose 30 minutes of rental time. I was never provided a combination to access the key myself, instead I had to request the key from a maintenance person inside the building. It was not convenient at all to check in and go.

Sarah Skiles 
Rating:
4.0

Customer did not leave a comment.

Becca PETTIT 
Rating:
1.0

We got our truck almost an hour late as the the opener was late

Timothy Linden 
Rating:
2.0

Customer did not leave a comment.

Megan Schaver 
Rating:
5.0

Really and convenient

Steve Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Peter Jorgensen 
Rating:
5.0

Nothing

mark walker 
Rating:
4.0

Customer did not leave a comment.

Betsy Woodfin 
Rating:
5.0

Customer did not leave a comment.

MiKayla McGuire 
Rating:
5.0

Awsome

Michael Steele 
Rating:
5.0

Customer did not leave a comment.

Mary Speight 
Rating:
3.0

Customer did not leave a comment.

Mike Haefner 
Rating:
5.0

Customer did not leave a comment.

Shuai Zhao 
Rating:
5.0

If was a bit difficult lifting the tongue to attach the trailer to my vehicle. A jack would be nice.

Mark Anderson 
Rating:
4.0

I wish I would have been able to avoid a 75 mile drive from Springfield to find a basic 5'x 8' trailer for a one-way rental back to Texas. But otherwise, it was fine.

Michael Murphy 
Rating:
5.0

Make sure you charge people with right amount of gas. Our was a half tank but you charged us for 3/4 tank.

CURTIS CROSS 
Rating:
5.0

Customer did not leave a comment.

Angela Turskey 
Rating:
5.0

Customer did not leave a comment.

Jason Churchill 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ASHWOOD 
Rating:
5.0

Customer did not leave a comment.

JAMES BREWSTER 
Rating:
3.0

Customer did not leave a comment.

JEFFERY RAY 
Rating:
3.0

Customer did not leave a comment.

ROBERT BERRY 
Rating:
3.0

Customer did not leave a comment.

JEFFREY COCHRAN 
Rating:
4.0

No comment.

BRENT HOPKINS 
Rating:
4.0

Customer did not leave a comment.

william ricci 
Rating:
2.0

Find people who knows what there doing

tracy williams 
Rating:
3.0

I found out during the drop off of my Uhaul trailer that the ball was not properly put on to secure my trailer to my vehicle.

Brittney Douglas 
Rating:
1.0

Charged me fraudulently when your online representative told us we would be given extra time due to all the issues with vehicle.

Melissa Peterson 
Rating:
5.0

Customer did not leave a comment.

Miguel Narvaez 
No reviews have been submitted for this location.

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