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Robert P
Customer Reviews for Wash N Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Other than it taking 45 minutes to do the paper work I was very satisfied. The service rep did the hookup to my vehicle and when I returned the trailer they took care of disengaging the hitch. The price was reasonable and the staff very courteous.
john sI always have a great experience with the uhaul renral in Franklin NJ. Personable and very curtious.
Arlene PThe agent was polite and efficient. I was in and out in no time.
Raisa SBroken wiper blade on passenger side which we advised dealer . Truck was said to be at 3/8 tank fuel ...was just a hair above 1/4 . Why are the trucks not full of fuel when taken so everyone has the responsibilty to fill it up upon return ?? I had to stop and fuel up before we even loaded the truck up with boxes. Then stop again to fuel it back to where it was when dispatched. Waste my time as well !!
Charles SI have rented here before because the people are really friendly and make sure all my needs are met They have a good inventory of trucks I look forward to using them again
MIKE MContinue the great agent service that I experienced.
Hugh MNope keep up the great cs!
dorothy cVery friendly staff - very easy to pick up and drop off trailer
Dan BVery friendly and professional! Definitely would use again.
Travis SI read one or two negative reviews and the rest were good so i went to check for myself ,and they were the best just awesome . She helped me with everything ! Definitely recomend
timothy kEverything was perfect there is no way to change it it was done right and I appreciate it.
Thomas ZEverything was great
Sean FKeep up the good work!!
Ted HNice people. Helped us out bc we had no idea how to drop off and what to do. A young man came out to help and told us what we needed to do as did the help at the desk. Thanks you guys!
Margo FLocation was great. I’m pissed at UHaul themselves for rescheduling 4 days in the 24 hours leading up to my reservation. The last time resulted in UHaul sending me the wrong address.
Maximillian MThe location was as expected and average. My issue was with how quickly the $19.95 rental became $147. I will never rent from Uhaul again especially since you moved my rental pick up to a location that was an extra 11 miles away. That was an extra $22 dollars added to the final cost. Never again.
Robert BNice people but the trailer blinks didn’t work and this unit was aware of it
Sebastian MJust need to explain how to start the truck. The key needs to be pushed downward as you turn. That's all
ARLENE PThey tried to help us with our property damage claim and noticed the roof of the truck had had welding work improperly done to it.
ROBERT P.
norman hEverything was easy and and ready for pick up. Service was great. Very happy with everyone who worked there.
Robert KI dropped the truck off after closing hours.
Keith HThe lady was efficient, welcoming and the entire u-haul experience was awesome.
kurt wThe Woman who helped me at Wash N Lube was very helpful, she answered all my questions and made the whole process very easy. The truck was in good shape and drove well.
Nick RGreat service Great people
Adolph CThe staff at this location were professional and experienced at providing a great experience. Will be back there to rent more often
Jerry KThe original truck I rented had a Dead battery,the people @ wash & lube were more helpful than the u haul people on the phone
john pVehicle cabin had mud on the floor and was dirty overall. I actually cleaned it before using it. Vehicle cargo area was clean. Vehicle seemed well maintained mechanically. Rear tires had low tread. Employees were very friendly and helpful!
Michael SAbsolute professional and very competent. She made the entire process very easy. I’d recommend my friends to go to this UHAUL location for ease of access.
Mark GThe staff at this location were extremely polite, friendly and helpful! Made the entire experience extremely pleasant!
Mario GThis was a very good experience. Great location and the the rental agent was very professional. It could not have been easier. Highly recommended.
William HGreat customer service. Hi
John KShe was awesome!
Debra BThoroughly disgusted! I reserved the truck for Montague, and drop off to be in Newton, to save mileage; and the entire trip got rerouted! Causing the mileage to triple! Great, the mileage was reduced to .99 per mile, it didn't help! It wasn’t clean when I got it, I cleaned it when I dropped off. But the rate was a $50 plus add on! Not at all happy about the entire experience, not accepting cash, and having to have someone send it to me, humiliating! Mileage, added gas. Only one 26’ truck for all of Sussex! If that’s the case, the website should stipulate that before a reservation is set!
Carrie MGreat experience
donald bPeople were very nice and accommodating. Equipment was very easy to access. Trailer was clean and in good working order.
Paul LThe pick up location was moved, due to availability, which was frustrating and cost me time, mileage and money (gas!). The additional 50 miles added to my rental as compensation from uhaul headquarters made up for the least of it, and weren’t even a factor since I was under anyway.
Jennifer SThey were very pleasant to work with. Was able to rent a trailer with no effort at all. Very pleased with this dealer .
John d