If you want or expect the equipment to be returned in clean condition it should be clean when it goes out!Kenneth B.
Customer Reviews for Wash & Win 688
(U-Haul Neighborhood Dealer)
Macomb, IL 61455
(Across from Walgreens and CVS)
Servicios en esta ubicación:
- Lun. - jue.:8 a. m. - 8:30 p. m.
- Fri–Sat8 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer Service is outstandingCary C.
The hours of operation on the window and your website were arbitrary, as I went there on 2 consecutive days during listed working hours and nobody was there. The lady showed at 10 am, instead of the 8 am on your website and 7 am on the window. My car was poorly secured to the trailer, my front bumper ripped off when dismounting my car from the trailer. I have to take the vehicle to a bodyshop for repairs and additional expenses.Ayoola A.
El cliente no dejó un comentario.Laura E.
This guy was really friendly. I loved his green nails. I love happy people.Tatyana S.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Geanna R.
El cliente no dejó un comentario.Randy W.
Nothing, this we smooth and easy!Stephen R.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.michael M.
The representative was friendly and got our rental processed without errorsScott J.
El cliente no dejó un comentario.Charles O.
The young men who served us (from within the laundromat) one had yellow hair and one had curly black hair. Both men were extremely helpful and professional. They made the experience easy and one which I would recommend to anyone in need of a uhaul.Robert H.
My reservation was completely wrong after I confirmed multiple times. I reserved my truck for 8am on Saturday and the reservation was changed w/o my knowledge to 4pm and then it was still late. I would prefer receiving some compensation for the immense inconvenience I had to endure.John M.
Staff member was very rude, told me he was â€œunable to help and the best he could give me was a phone number.â€ When I called the number, the customer service said he could have corrected the issue in â€œ2 seconds.â€ The when I went back in I asked if it was okay to drop off the trailer and he just replied â€œGive me the equipment number.â€ Just very rude overall.Sidney J.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.Angie R.
El cliente no dejó un comentario.Kathleen C.
El cliente no dejó un comentario.Garrett H.
El cliente no dejó un comentario.Monte C.
The exhaust was so loud...fumes in the cab made me sick! Engine light was on the girl said it should not of been given to us had a work request...it was not pleasant...feel we should get money back! The one we got from Burlington, Iowa was awesome!Melanie P.
All's WellLaynettie T.
Employee was nice and helpful.Casey K.
El cliente no dejó un comentario.Lee W.
El cliente no dejó un comentario.Jin P.
El cliente no dejó un comentario.Rosalinda X.
I was charged and paid for a utility dolly that was unavailable when I arrived. I was told I would be refunded, but never received any notice of such. The online check-in was a difficult process, leading me to lose 30 minutes of rental time. I was never provided a combination to access the key myself, instead I had to request the key from a maintenance person inside the building. It was not convenient at all to check in and go.Sarah S.
El cliente no dejó un comentario.Becca P.
We got our truck almost an hour late as the the opener was lateTimothy L.
El cliente no dejó un comentario.Megan S.
Really and convenientSteve R.
El cliente no dejó un comentario.Peter J.
El cliente no dejó un comentario.Betsy W.
El cliente no dejó un comentario.MiKayla M.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Shuai Z.
If was a bit difficult lifting the tongue to attach the trailer to my vehicle. A jack would be nice.Mark A.
I wish I would have been able to avoid a 75 mile drive from Springfield to find a basic 5'x 8' trailer for a one-way rental back to Texas. But otherwise, it was fine.Michael M.
Make sure you charge people with right amount of gas. Our was a half tank but you charged us for 3/4 tank.CURTIS C.
El cliente no dejó un comentario.Angela T.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.STEPHEN A.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.JEFFERY R.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.JEFFREY C.
No comment.BRENT H.
El cliente no dejó un comentario.william R.
Find people who knows what there doingtracy W.
I found out during the drop off of my Uhaul trailer that the ball was not properly put on to secure my trailer to my vehicle.Brittney D.
Charged me fraudulently when your online representative told us we would be given extra time due to all the issues with vehicle.Melissa P.
El cliente no dejó un comentario.Miguel N.
The uhaul website would not work. I would never go through uhaul because of the inconvenienceKATHRYN E.
Gentleman was rude. Also charged me twice for a one day 24 hour rental. I'm still waiting for a supervisor to get back to me. 郎ALOYCIUS J.
The uhaul was suppose to be $176 and it even shows that on the receipt but I was charged $202.40 it made my account go negative and I was charged overdraft fees.Doug J.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.MATTHEW F.
The 15' truck that we used on 10/30/21 was absolutely disgusting. The whole thing smelled like a zoo/corn processing facility. Most of the cargo floor was sticky with who knows what, and while I swept out what the last customer had left behind, I counted 3 live cockroaches and 5 dead ones. WTF?!? All I can assume is that the last person to use this particular truck is a hoarder who also has a crapload of neglected animals that rode in the back of the truck using the floor as their toilet. And it is obvious that nobody at the pick up location physically looked at or smelled the truck before they rented it out to the next customer, and if they did and thought â€œthis is totally acceptableâ€, they should be retrained or fired. I'm sure this is not the UHaul corporation's fault, but I will NEVER use UHaul again! Absolutely disgusting and unacceptable!!DANIEL B.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.JEROME A.
Nothing at this timeKORY N.
Great guyTABITHA K.
No negative commentBrian E.
Let people know where the office is.Rebecca M.
Nothing great Customer serviceCLENTON W.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Steven H.
The cables in the door to the truck did not work properly so after we opened the truck and put things in it we could not close it anymore. When I called to tell we needed a new truck, I was told to contact someone online and submit a roadside assistance claim and they would send someone to fix it and then if needed would get us a new truck. I did not want to wait for all that to happen so instead we had to secure the furniture inside and left the door open and made extra trips which took us longer and was more dangerous and more of a hassle. I think if something gets broken then the store should be able to accommodate the customer instead of having to go through the process of contacting a separate person.NIKKI G.
El cliente no dejó un comentario.Janelle B.
We couldn't get it started, but the gal came out & fiddled with the brake & it started right up. We never had any more trouble at allOLIVE D.
El cliente no dejó un comentario.GEANNA R.
Attendant was very helpful and accommodating. We were able to rent for the times and days we asked for. And the cargo area held alot. Very happy with our U-Haul experience.MARCIA W.
El cliente no dejó un comentario.RICHARD E.
El cliente no dejó un comentario.IVAN M.
I was late for work because they would not accept my trailer return this morning. It was due to the fact that they had too many on their lot but there were plenty of space left. I had to drive to another location even after I informed them that I already did not have enough time. Then they went on their smoke break. Today is 8/23/21. I needed up returning at Gentry Auto, she was excellent and was very helpful.STEVE C.
El cliente no dejó un comentario.ALLEN B.
The movers showed up and wouldn't put anything on the truck because they saw roaches. I returned the truck and was refused a refundCathy P.
Terrible return experience. The staff asked me to return the van to an alternate location because their site was full, despite the fact that I was parked in a spot and there were at least a couple more open. I returned the van to the location they specified. The next morning I was charged $214 for returning to the wrong location. Why is a "full" lot the customer's problem? The staff needs training. They should have known returning the van to a different location would result in charges. They also shouldn't ask customers to solve their problems.Brian B.
Very helpful. Best customer service I have had in a long time.Rita M.
Great location , friendly staff gal ! Easy drop offEric H.
The actual pick up and drop off locations were great. I have a problem with the preferred locations and Uhaul company it self how they handle thing and how any phone number I called which were 5 different numbers and only 2 answered after 30 mins of hold and one got hung up on.JANEEN E.
The 6x12 trailer needs some type of device to assist in getting on and off hitch. The agent in Macomb is pregnant and I needed assistance getting the trailer off the hitch. Luckily the location is near a gas station and we got help. Equipment assistance device should be a standard.David B.
El cliente no dejó un comentario.BURTON C.
El cliente no dejó un comentario.JONAS B.
El cliente no dejó un comentario.MADISON W.
Attendant was very disinterested in her job. Distracted and not caring, very slow and not enthusiastic at all. No other choices in town really but if I had a choice I wouldn't want to deal with her again.JAMES G.
El cliente no dejó un comentario.HEATHER C.
Very friendly, a pleasure to work withTiffany Y.
El cliente no dejó un comentario.STEVE P.
El cliente no dejó un comentario.PIERRE G.
El cliente no dejó un comentario.Madison B.
Parking is tight.Terry D.
She gave me upfront information and was quick and simple.Wayne N.
Clean the inside of the uhaul! I stick my hand in something sticky and the bed was slippery like someone spilt oil in the back.JESSICA H.