Superb Customer service. The staff at this store know how to provide the best experience for the customer. Highly recommend!THOMAS A.
Customer Reviews for Warrington Business Center
(Distribuidor de U-Haul del vecindario)
Pensacola, FL 32507
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sab.: 8:30 a. m. - 3:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I would like to be contacted by a supervisor ASAP!STEVEN S.
Having somebody there at all times to check in and return trucksRAY A.
El cliente no dejó un comentario.Anthony B.
U Haul we rented had a hole in the roof and someone covered it with duct tape and it leaked rain into truck all over my electric couches and ruined them manager at the Chiefs way road Pensacola FL basically said I put the hole In their truck I'm highly upset that my stuff got ruined and I got accused of something that was already there.MICHELLE M.
El cliente no dejó un comentario.Karry H.
El cliente no dejó un comentario.JAMES C.
I've rented numerous Uhaul vehiclea and trailers over the years with 15 moves of my own and now two with my children in college. The folks at this location were the friendliest and thouroghly explained things. I would choose this location over any other I've ever used.TRAVIS V.
Your staff could be a little more cheery. How ever they were on spot as far as their work skills go, personalities were lacking-in communication with customers & offered no helpAMY A.
Great help with up grading to a bigger truck.Debby W.
El cliente no dejó un comentario.Shawnique R.
Top Notch Service.THOMAS A.
El cliente no dejó un comentario.Ronald D.
Not a thing I continue to rent from this location because they are so friendly and accommodating..JOHN G.
After hours drop offSteven S.
El cliente no dejó un comentario.COURTNEY T.
El cliente no dejó un comentario.Melissa D.
The gentlemen working at this location were extremely efficient and pleasant. I had to remt the trailer again and they had me in and out faster than any uhaul, I have ever rented before. They came out in the heat and backed me up just the extra little things that make you want to rent feom them again. Excellent jobJOHN G.
El cliente no dejó un comentario.Travis G.
all is goodJOHN M.
I thought the virtual check-in experience was nice, but I had A LOT of problems with it. It took me probably 6 or 7 times to actually return the vehicle.Carrie B.
El cliente no dejó un comentario.Devan J.
El cliente no dejó un comentario.JOY P.
El cliente no dejó un comentario.Stephanie C.
The customer service skills of the team that assisted me were amazing!! They are very knowledgeable, friendly, and extremely helpful. I truly appreciate all the time and assistance they provided.JOY P.
Everything was as expected. Quick service with no wait.DENNIS W.
The only thing I can think of would be to provide newer box trucks. The pickup I rented was essentially brand new with just over 5,000 miles on it; the 15' box truck had about 97,000 miles, but even though it had more experience it was in good condition.BRUCE J.
El cliente no dejó un comentario.Jill R.
El cliente no dejó un comentario.BENJAMIN M.
El cliente no dejó un comentario.GARRETT B.
My service was beyond unacceptable. The company was unable to rent me the vehicle online due to the location being closed. Once I called the customer service line they were not able to help even though I had the reservation number and they had it in there system as well. The company had me wait 2 hours before they finally sent me to another location to be helped. They did not compensate me for my time even thoougghad movers waiting at my home being paid by the hour. The customer service was poor at best. I was very unhappy and would not recommend anyone this location or Uhual in general. They have lost a customer.LETAURIA P.
El cliente no dejó un comentario.WENDELL M.
El cliente no dejó un comentario.Xiaolun C.
El cliente no dejó un comentario.Derdia M.
El cliente no dejó un comentario.KARYN O.
excellent overall experience...MARY L.
The staff were helpful and friendly. Service was above and beyond.Eric C.
El cliente no dejó un comentario.ED CALVIN JR S.
El cliente no dejó un comentario.DAN C.
Good location of to rent from.WILLIAM C.
El cliente no dejó un comentario.LISA R.
Quick and easy rental locationBARRY S.
Very niceRandy M.
The call center sent me to a uhaul 50 miles away and I had to pay a taxi 60.00. When we arrived back with the uhaul truck there was a uhaul rental 1 mile from where we were with the same truck ( more than 1) which made me very frustrated. Other than that all was good.Annie A.
i reserrved at the locatioon next to airport. at the last minute I am told go to the other side of town. the uber cost me 30 dollars from airport and 70 dollars back from u haul to airport. i normally pay 16 dollars for the location next to airport. this was not fair to me. i did email Uber customer service with no replay.THOMAS B.
El cliente no dejó un comentario.GUY M.
El cliente no dejó un comentario.CLIFTON B.
Are use the contactless drop off, which I found very helpful, however customers need to be informed that there is a Cox communication office nearby which interferes with downloading your website, customers need to be sure to turn off their Wi-Fi connection on their phone in order To be able to use that service, other than that I was satisfiedBrenda K.
I will never use online U-Haul again I was on hold for 30 minutes to reschedule my pick up time and then when I got to the location I had to call again because I could not start the online check-in process even though I turn my GPS on and download the app when I finally got a hold of someone on the customer hotline which was 30 minutes later they referred me to another person I was on hold there for 10 minutes and after that the online check-in process was resolved regardless I feel like the online process was a waste of my time and I would not recommend it to anybody the staff at the place I picked it up at are nothing but helpful but Uhaulâ€˜s online process needs some renovationsFrederic P.
Friendly and helpful. Truck was in great condition and ran well. Staff was professional & knowledgeable. Would definitely recommend this UHaul location.DAWNA B.
Agent was very friendly and ready to assist.joseph B.
El cliente no dejó un comentario.DAVID K.
I didn't not want insurance but it was charged anyways. Otherwise it was good.STEVEN K.
El cliente no dejó un comentario.ANGELA W.
El cliente no dejó un comentario.BONNIE D.
The guy from when I walked into the door until he handed me the key was so professional I enjoy doing business with him I felt very important and he looked at me as far as my time was very important and make sure to get me in and out the door as quickly as possibleFrank O.
El cliente no dejó un comentario.CURTIS B.
El cliente no dejó un comentario.Noreen N.
Excellent Customer Service and Friendliest staff at this UHaul location. Highly recommended for anyone looking for a great Uhaul experience.Thomas A.
Initially I had no complaints or problems. They were helpful and very pleasant. Then, I realized that I was not given the moving blankets I paid for. They had to credit the entire charge from my credit card and recharge the new amount. This maxed out my limit and left me on the road with no gas money or money for lodging. Then it was a fight between the business practices between uhaul and my credit card institution. A nightmare! Niether one cared and claimed they were only following protocol.Alesandra V.
El cliente no dejó un comentario.Adam K.
The return attendant was very helpful and knowledgeableGLEN A.
El cliente no dejó un comentario.Angela B.
El cliente no dejó un comentario.Thomas A.
THE BEST TEAM OF PROFESSIONALS UHAUL HAS IN THE ENTIRE PENSACOLA AREA. I KNOW, IVE BEEN TO SIX OTHERS. AND AS A FREQUENT CUSTOMER , I PREFER THEM-- BAR NONE. I COULDN'T DO MY JOB WITH THE FLEXIBILITY, EASE, AND CONVENIENCE WITHOUT TOMMY AND HIS TEAM. THEY ARE A RARE FIND AND IM GLAD THEY'RE ' ON MY TEAM'!!! ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'Delena D.
It is a smaller facility but by far customer service is everything expected and more. No over charges when payment comes through, your credit card or bank account, unlike other big rental company's in the area.PHILIP K.
Every step was seamless! Great customer service and supplies loaded and ready to go. Prompt, professional and very helpful! Highly recommend this location and will definitely use again.Linda K.
Nothing that I can think of. The experience was quick and thorough. The people there were extremely helpful in getting the trailer hooked up and making sure I was good to go before I left. I will definitely use this location the next time I need a rental.ROMANO K.
El cliente no dejó un comentario.CHARLES S.
No improvement needed. This was a repeat rental at this location and was short notice. I used the app to reserve and this time was much smoother than the last. I was in and out on both the rental and the return.Frank C.
Super Friendly and helpful team at this Uhaul Location. Highly recommended for all your Uhaul rental needs.Thomas A.
I am an ex-uhaul manager and found their service outstanding! Very professional and the equipment new and exceptionally clean.Ronnie E.
El cliente no dejó un comentario.Frederick H.
Very nice peopleGeorge J.
Some one smoked in the pickup. Luckily I could drive with the windows down. Very efficient operation. I think that pickup needs a tuneup check after a hard drive on the I-10 for 100 miles. Stalled, run rough, and tranny was mis shifting a little.George L.
El cliente no dejó un comentario.Dhrupad S.
El cliente no dejó un comentario.Joy K.
El cliente no dejó un comentario.janet P.
Excellent customer service and extremely helpful staff here at this location. I wish all locations had a staff that was this friendly and helpful.Thomas A.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.James F.
Equipment was located at both ends of the strip mall so immediate recognition of the shop was confusing. Staff did recover an item that I had left and made my day. Overall a god experience.WILLIAM C.
El cliente no dejó un comentario.Herman H.
Great service.Greg S.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Amber Z.
Got charged for miles we did not put on. No contact about our experience. Complete lack of concern for us. Truck was in bad shape and transmission was shot. Also got charged for the cleanup fee we were only being honest about it being.Ashley M.
Customer service is terrible!! Picking up the truck through the mobile app was a breeze. BUT once we returned the truck the customer service Tommy Armstrong didn't greet us just accused us of damaging the truck with scratches. My boyfriend and I explained to him that there was no way we damaged this truck because we haven't been anywhere with the truck like trees or tight spots to cause it. We picked it up Friday night and everything is how we picked it up. Two other customers were there are well, he friendly greeted them but we didn't even receive the same common courtesy. Ourselves we are African Americans and the other customers were Caucasian, so that felt very racial biased from our standpoint. Even with insurance we bought to cover any damages to the truck our integrity wouldn't allow us to damage the truck and deny it! A horrible customer service experience and I STRONGLY wont recommend this uhaul location to anyone! Nor will I look into any future services with Uhaul.Lambert B.
None of the employees were wearing masks or following CDC guidelines.Jodie C.
I enjoy using the mobile app to self check my rental. Its alot better then dealing with an agent. But at this location [agent] was very professional and willing to help, with out the sigh and "silent sound effects" u get from alot of the agents at uhaul. I believe he was the manager or supervisor, if not he should be. I was struggling to get my code right to get my key out of the locker. I went in and asked for help and he [ agent] came outside and assisted me and I was on my way. When I came back to return my truck again he saw me struggling with the app and what to do next and it was Storming, He came right out and again helped me. [ I wish I had his name] ðŸ¤™ðŸ¾ So thank you to him for his great customer serviceðŸŒº uhaul needs to find more employees like him. Because when your on the clock , its always customers first. [ you'll never get that type of service in Las Vegas. Or anywhere ealse I've rented from because I rent from uhaul frequently in alot of different places.]Sherrylee G.
The place I actually got the trailer from was great (Chief way). The place I scheduled my pick up at in West Pensacola was terrible. They changed my pick up location without informing me so I wasted the trip to their location and then waited 15 minutes to talk to the only rep in the facility. His attitude was horrible even before he told me I was at the wrong location even though 1) that's where I scheduled the pick up and 2) they had the equipment I needed. The guy was complete jerk. Didn't even give me the address of the location I had to go to after waiting to be told they changed it on me and didn't inform me. Can't repeat it enough, the guy that â€œhelped meâ€ was a jerk. He. Is. A. Jerk.Timothy K.
Friendly and fast customer serviceTosha P.
El cliente no dejó un comentario.Bryanne S.
El cliente no dejó un comentario.Brett C.
El cliente no dejó un comentario.Terence R.
El cliente no dejó un comentario.Ian B.
El cliente no dejó un comentario.christopher B.