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Kevin A
Customer Reviews for Wantagh Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great. There was no waitng. I would highly recommend using UHAUL at this location
Robert SQuick and easy dropoff point. No complaints
Melissa IThe man in charge of u haul rentals was very nasty. He kept repeating over and over that I wasn’t allowed to park in the lot and I repeatedly explained to him that my wife was adjusting the seat and mirrors before she drove away. He kept being nasty and very aggressive after that. His name was Jeff and I would not recommend anyone to use this location again so they do not have the same experience as me.
John PGreat friendly service Explained everything. Very SMOOTHH check in and out quick and smooth.Highly recommend!!!
larry gMr. Jeff the manager was great, made it very easy, and was very helpful.
PARVEEN CYou guys went above and beyond for us. Thank you so much for helping our move go smoother. Clear communication and flexibility makes this location outstanding! Highly recommend.
Kathleen BNothing has to be done. Very organized, very professional.
Mary EThe guy was there is nasty and told me he don’t care what I said el when I tools him to check by my name the appointment. I Think is because I am Latino and is not the first time I rented a truck but the location is sucks
Vito Mi am disabled the attendent did everything he could do to help me tyank you U HAUL
Richard KNeeded adjustment to gas level. He found out how to do it and did it for me. 👍
edward mThe attendant at the office on Sunday evening was beyond rude. He was busy watching something on TV and seemed annoyed that I was troubling him to give him back the truck keys.
Norman LMr. Jeff was very helpful. great customer service .
island aNot sure who's responsible the corporation, the location, or both. The idea of putting a 95,000 miles truck on the road this time with broken side mirror! Kind of an important thing not to work don't you think! My previous rental was also very high mileage with a weak battery that forced me to finish after midnight and stay over at a hotel. Lot of nerve!
Chuck GNothing
Michael CGreat transaction thanks
Thomas BHave the vehicle that was reserved available. And not have to wait to change to a different vehicle.
John COne man was extremely rude when we picked up the truck and a different man was very rude when we returned it. There was no instruction given for our benefit. We know we did not use 6 gallons of fuel that we were charged for because we drove it less than 8 miles total. We feel we were charged unfairly & rudely.
Kenn CTire light was on when I picked it up and was told “it’ll be fine” yet if something happened it would’ve been my fault. Ordered a standard dolly and they didn’t have it
Austin JTruck smell like someone was transporting chickens.
navin mThe truck was a total rattle trap. I've ridden in amusement park bumper cars with better steering. The cargo compartment has a sign warning of a $25 fee if not swept out. Maybe the same should apply to the cab.
William FAt this location everything was perfect
John MGreat
BARBARA WWe were overcharged. We were charged for safe move even though we declined it. We drove the truck 12 miles…we got the truck with a little less than half a tank and that’s how we returned it. They charged us an extra 5 gallons of gas on our bill. There is no way we used that much gas to drive 10 Miles. Scam
Adam PActually maintain your vehicles. One of the most unsafe vehicles I have driven ever and that comes from a mechanic
Anthony CRental process went smoothly and truck was clean and ready. Plan to use location again.
Steven HAdded a cleaning fee. The truck was clean when returned.
MICHAEL SThe trunk is in a every poor condition. Noisy and shaking all the time.i had two time can not starting the car. This kind of car should not be rent to anyone. The dealer over charging me 58 dollar for gasoline.I only drive the truck 11 mile and I Do add one gallon of gasoline.The dealer said I used 4 gallon of gasoline and charge me 18 dollar for gas and 30 dollar for fee. Come on 4 gallon gas for 11 mile. This is ridiculous. They just want to cheat people
Mankui YTHIS LOCATION NEVER RESPONDED NOR CHECKED THE TRUCK IN FOR OVER A WEEK!!!
Teresa Bgreat service
mark lgreat job
MARK LGreat experience
Mark LThe whole process was quick, easy and straight forward. No complaints!
Samantha CFirst I signed up for after hours pickup and couldn’t figure out how to get the keys and truck. I went the next day they were rude and said I had to come during there store hours so they canceled my pickup and rented it to someone else so I had to go find another place. Get a truck at another location and they did not have a dolly or blankets so I was given no equipment I ordered. Really was a bad experience
Matthew HEverything was fine.
Russell LThe person who handled the renting of your uhall equipment did not explain anything the questions I asked him he seemed annoyed when I returned the uhall he checked it out and stood in another room telling the gas attendant to tell me a receipt would be emailed to me which he did not do. I emailed the company and they responded quickly and sent me my receipt.
Michael ZGreat experience.
JEFFREY MI have rented cars but this is the first time I rented a uhaul,so I didn’t know what to expect. I don’t know if it is well maintained but it was an uncomfortable ride luckily I didn’t need to go far. I drove only 56 miles (38,614-38,558) yet when I had to refuel it cost me $43.45 because tank wasn’t full when I picked it up. I mentioned it to the agent but he had no comment. I returned it early because I couldn’t move some of the items because the location didn’t have the equipment I reserved but they did try to supply a replacement, which unfortunately could not be used. 49.47 + 43.45 + 47.51 = 140.43 was more than I expected to pay.
Annette HNot informed of broken right mirror before entering vehicle. Barely any communication - unsure which car to use, not sure where to park. Charged extra outside what was discussed on website regarding late return.
Eugene LDidn’t have the hand truck I ordered
Brian DThe sergeant 4 miles in agreement that it doesn’t exist
Adrian RMy truck was delayed because it had not been check from the previous day return. Also I ordered furniture blankets and they were not available.
James HUhaul rep was not there at the time of pickup. I was overcharged for gas. When I picked up the van it had 1/4 of a tank, and when I returned it still had 1/4 of a tank. We drove 19 total miles which in no way equals the amount of gas we am being charged for. I will be calling for a refund ASAP. I have pictures of the odometer and gas gauge to confirm
Anthony DWas very easy and helpful
Laurie FVehicle drove horrible. Had front end issue, braking issue
Spiro POwner was Rude and Abrasive!!!! He Took a long time giving me my rental van. He was too busy washing the front of his shop with a water hose. When I asked him if he was almost done he said " If I was in a hurry I can wait or go to another place to pick up a van & my shop is more important than the U-Haul” I won’t be going here ever again!
Alberto AGuys at place are a class act. Thank you again!!!!
jeff mThese people are running a scam. First, I was left with a truck with a flat tire (outside back right) that I paid to fill up. Second, the truck was giving to me with less than 3/4 of a tank of gas (approximately 5/8), when I returned to the service station I filled the tank back up to the same amount I was left with (about 5/8 of the tank). Now they are trying to charge me to fill it all the way up. Third, I NEVER use the “SAFE MOVE” coverage and they are charging me as if I did.
Dan W