Customer Reviews for W&W Auto Center
(U-Haul Neighborhood Dealer)

124 reviews

8569 Clinton Rd   Stedman, NC 28391

(910) 433-4636

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 433-4636

8569 Clinton Rd
Stedman, NC 28391

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Don Baer 
Rating:
5.0

Customer did not leave a comment.

CHARLES GRIFFIN 
Rating:
5.0

Great service and I would use again if I was ever to rent a U-Haul again. Lol 😅

Kevin Jordan 
Rating:
5.0

Customer did not leave a comment.

Jeffery Aytes 
Rating:
5.0

Noting at this time.

LYNN MILLS 
Rating:
2.0

Customer did not leave a comment.

john baldwin 
Rating:
5.0

Mr Kevin is the best representative for U Haul.

Alex Marcial 
Rating:
5.0

Clean equipment, courteous service.

Harolds Rhodes 
Rating:
1.0

speak English take care of customer as they come in

Joey Smith 
Rating:
5.0

Moved from NC to Iowa. Had no problems the whole trip. Everything was great!

charles yeager 
Rating:
5.0

Customer did not leave a comment.

Everette Bland 
Rating:
4.0

Very easy process for drop off. Used this location twice in two weeks.

Robert JOHNSON 
Rating:
5.0

Customer did not leave a comment.

BRIAN MCDONALD 
Rating:
3.0

Be more clear with the rental conditions

Amanda Taylor 
Rating:
3.0

Customer did not leave a comment.

Andrea Hansen 
Rating:
5.0

Customer did not leave a comment.

Julie Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Andrews 
Rating:
1.0

The manger was very rude, he wouldn’t give me my deposit back, i rented the truck on a friday at 1:30pm, turned it in the next day at 12:50pm, he stated i kept it two days, which was not true ( he also lied and said i drove 112 miles) i drive no more than 45 miles, i turned it in on time and he will not refund me back my money DO NOT RECOMMEND AT ALL SERVICE IS HORRIBLE AND HE DOESNT CARE ABOUT THE CUSTOMERS CONCERN!!!!!

Tiara Simmons 
Rating:
4.0

Nothing

Stephen Faircloth 
Rating:
5.0

These guys are the best, told them about antsin thr truck, they said they would take care of them.

jeffrey ray 
Rating:
4.0

I had no problem with this location. A previous rental had not been updated in the system and caused an hour delay in picking up the rental. It was later verified that my previous rental had been turned in a week prior and U-Haul failed to update my status. Total inconvenience.

Marcus Tucker 
Rating:
5.0

Customer did not leave a comment.

Nancy Thornton 
Rating:
3.0

The truck needs new windshield wipers, driving on the rain was nearly impossible.

john nielsen 
Rating:
4.0

Service Person was very pleasant & professional. A credit to location & Uhaul.

Valante Perry 
Rating:
5.0

Customer did not leave a comment.

walk in customer 
Rating:
5.0

Customer did not leave a comment.

Anna Ruble 
Rating:
4.0

Customer did not leave a comment.

John Baxter 
Rating:
5.0

Every time I book through u haul system I never have a truck, so I choose to deal with W&W auto center because they usually have a truck for me and they understand that we are a ministry and we need a quality truck at a specific time. I highly recommend using W&W auto center gor all your u haul needs

FRANCES WHEELOCK 
Rating:
1.0

Truck didn't run truck was damaged on driver side

Brandy Caride 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JARMAN 
Rating:
1.0

I was confused when the agent in this location told I can bring the truck back to this location without worrying about the mileage, but when I dropped it off I was changed $154 extra unfair

BOUCHAIB MIFDAL 
Rating:
5.0

Staff were very friendly and accommodating! Will definitely use this location again

Zachary Ryther 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Goff 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN VELASQUEZ 
Rating:
3.0

Excellent customer service

Christopher Bartlett 
Rating:
5.0

Customer did not leave a comment.

ALEX BOWMAN 
Rating:
5.0

Customer did not leave a comment.

ALEX MARCIAL JR 
Rating:
5.0

Kevin as usual, was very helpful.

Don Baer 
Rating:
5.0

Kevin is always great!

Don Baer 
Rating:
5.0

Friendly and helpful

Kevin Giles 
Rating:
5.0

Customer did not leave a comment.

Pete Bulka 
Rating:
5.0

Great staff!

Michael Brown 
Rating:
3.0

If after hours drop off advise that the gates are closed but can be accessed. First impressions was locked up. Fortunately an employee was leaving and showed us that the gates could be opened, they weren't locked. Otherwise I would have left the truck parked in the driveway right up to the gate.

Daniel Lapham 
Rating:
5.0

Great service!

Mark Popp 
Rating:
5.0

Customer did not leave a comment.

Donald Baer 
Rating:
5.0

Customer did not leave a comment.

BOB KATER 
Rating:
5.0

Kevin was great.

wesley williams 
Rating:
5.0

Excellent customer service. Would recommend to all.

Richard Spell 
Rating:
5.0

Kevin was very nice.

Don Baer 
Rating:
5.0

on site management was very helpful.

Anthony Starling 
Rating:
5.0

Customer did not leave a comment.

William Williams 
Rating:
4.0

Customer did not leave a comment.

vonda duer 
Rating:
5.0

good service no problem

Gerald Harris 
Rating:
5.0

Customer did not leave a comment.

JIM HARRIS 
Rating:
5.0

Customer did not leave a comment.

Jaime Morales 
Rating:
1.0

This was the worst experience I have ever had and will not ever use this location again. First off there was no office. We did the paperwork standing outside of a small personal truck while ants were biting us all over our legs and feet... it was very hot and it took 2 hours to get try to get the website to take our card... ended up having to go get cash from a teller machine. After getting cash it still took forever to get the transaction to go through... again while being bit by ants and standing in the hot parking area... i cannot really describe how terrible this was but if i hadn't already had my help lined up for the move, i would definitely have left the location and dealt with another company. This was so unacceptable!

angela boren 
Rating:
5.0

No problems!

Nicholas Glott 
Rating:
3.0

Customer did not leave a comment.

wallace bryan 
Rating:
5.0

Customer did not leave a comment.

Jill Watts 
Rating:
4.0

Customer did not leave a comment.

christopher darden 
Rating:
2.0

Customer did not leave a comment.

Nakisha Hines 
Rating:
5.0

Customer did not leave a comment.

Thomas McLaughlin 
Rating:
5.0

Customer service was excellent. You have a great representative of your company.

Pamela Murphy 
Rating:
3.0

Need a better place to drop off big vans after hours. Leaving it along the road made me feel like I was leaving it wide open to vandalism

sheila pearce 
Rating:
3.0

Very helpful and nice. If you change the reservation location you should add more miles to the overall mileage. so you won't be charging extra for just picking up and taking back to the individual home. So you won't be nickel-and-dime customers with extra fees.

Kevin Rayner 
Rating:
5.0

See comments for pick up vendor. When I was finished with the truck, I called Uhaul, told my story, and asked if, since I was asked to return the truck in a different place, and I was willing to do it, could I still have my discount. The person I talked to said that wasn't possible, but what he could do was to arrange for drop off at the location I have previously requested. So I took him up on his offer. W&W was surprised, evidently not expecting me, but was very nice and helpful.

Debora Matthis 
Rating:
5.0

Customer did not leave a comment.

Barbara Pulse 
Rating:
5.0

Customer did not leave a comment.

catherine cottle 
Rating:
5.0

Got me driving on the lot and took care of the return in less than 5 minutes. Very polite, helpful and courteous.

Fred Starling 
Rating:
5.0

Customer did not leave a comment.

Kenyeta Owens 
Rating:
5.0

Kevin is very professional. Thank you!

Amanda Ennis 
Rating:
5.0

Customer did not leave a comment.

DUSTIN WILLIAM 
Rating:
4.0

I paid online when I reserved the trailer. W and w charged me again and then once I returned it the place I returned it to charged me a third time. The rental was for 2 days. I picked it up on Friday December 29 at 2 pm. I returned it undamaged on Sunday December 31 at 2 pm. Yet I was charged 230$ for an 8 ft trailer rental. Never again

Patrick Jackson 
Rating:
4.0

Customer did not leave a comment.

Rudy Burton 
Rating:
5.0

Customer did not leave a comment.

Christophr Kook 
Rating:
5.0

Customer did not leave a comment.

Lacy Autry 
Rating:
4.0

Customer did not leave a comment.

travis hoke 
Rating:
5.0

Nothing. It was a great experience! Phenomenal customer service by W&W Auto Center!

Richard Erickson 
Rating:
3.0

Customer did not leave a comment.

SAM POPE 
Rating:
2.0

We rented in town and wanted to change to a one way after we picked up and the fee to do that was incredibly large and just uncalled for. Don't think I will ever rent again. Terrible customer support.

Jeff Mechanick 
Rating:
5.0

Kevin has been above and beyond excellent with customer service. I have used this location three times, and received the same, personal care from him. He is "top notch" with making sure the truck was ready when I needed it, and he made the rental procedures virtually painless. I would recommend this location time and time again.

STEVE WOOD 
Rating:
3.0

easy for me to get to. Friendly and kind.

Cheryle Heinecke 
Rating:
5.0

Outstanding customer service!

ALLAIN CASHWELL 
Rating:
3.0

Customer did not leave a comment.

Katherine Bower 
Rating:
2.0

Customer did not leave a comment.

Stephon Porter 
Rating:
3.0

asked for 15' truck received a 20' truck, same price, a lot of empty space left over. everything else great.

Howard Grantham 
Rating:
4.0

Everybody was great, the move went smoothly

charles stiles 
Rating:
5.0

You can tell from my account that I Rented Many pieces of equipment from you guys however KevinFrom W&W In Stedman North Carolina is the best I've ever seen He actually came out and help me hook it up to the vehicle and walked me through the whole process He is great their location needs a raise he needs a raise Today he told me things about the equipment that I never knew

dilly hunt 
Rating:
5.0

Customer did not leave a comment.

Martina Chavis 
Rating:
3.0

Customer did not leave a comment.

JOHN HIERS 
Rating:
3.0

I informed the check in gentleman who checked me in about the problems with the truck and the transmission. I did ask him if I could expect a call from Uhaul he said probably not. I totally feel I should get a call back on this matter. again 910-705-7288 Pam Vanyo

PAM VANYO 
Rating:
5.0

original pick up was in supply nc,,i was asssured this location was open..recvd a call from your agent stating this location was not open on this day and had to jump thru hoops to make this happen,,,this upset me greatly,will be renting another uhaul this sat for fayetteville move only,,at least i know the location in stedman nc will not let me down..please make sure your phone representatives are given proper information to pass on to clients...

LYNN NAYLOR 
Rating:
5.0

Customer did not leave a comment.

DALE HENDERSON 
Rating:
4.0

Customer did not leave a comment.

MARIA AGUILA 
Rating:
3.0

Customer did not leave a comment.

DWIGHT ROBINSON 
Rating:
3.0

Customer did not leave a comment.

DWAYNE WADE 
Rating:
3.0

Customer did not leave a comment.

Steve Wells 
Rating:
5.0

Kevin was extremely helpful, often making suggestions for what size truck would be appropriate for our needs as we moved our daughter into her apartment after graduation from college. I highly recommend this site for anyone looking to rent a U-Haul truck.

STEVE WOOD 
Rating:
3.0

Customer did not leave a comment.

Crystal Ogden 
Rating:
5.0

Customer did not leave a comment.

Kay wheelock 
No reviews have been submitted for this location.

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