Customer Reviews for Walts Automotive
(U-Haul Neighborhood Dealer)

1,793 reviews

3504 Bodega Av   Petaluma, CA 94952
(Off Hwy 101)

(707) 762-2584

Office Hours

  • Monday:
    Closed
  • Tuesday:
    8 am–5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am–5 pm
  • Saturday:
    8 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/21/2024: Closed
  • 7/22/2024: Closed

Services at this Location:

Contact Us

(707) 762-2584

3504 Bodega Av
Petaluma, CA 94952
(Off Hwy 101)

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday:
    8 am–5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am–5 pm
  • Saturday:
    8 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/21/2024: Closed
  • 7/22/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Walt was great help. I had forgotten my clip for the hitch lock, and he provided a spare for the trip. He also fixed my electric hook up which was making intermittent contact and not functioning. The equipment was in great shape and everything was on time. Will come here again if I need to haul something.

Ammar A 
Rating:
5.0

Easy to do things off the app

SOVANCHAMRON Y 
Rating:
5.0

Leave chalks for customers who return after hours.

Doug M 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Walt does a great job.

Michael P 
Rating:
4.0

Customer did not leave a comment.

George M 
Rating:
5.0

Customer did not leave a comment.

SANDRA M 
Rating:
5.0

Customer did not leave a comment.

Ebrahim D 
Rating:
5.0

Friendly, efficient service. Made the rental process so very easy. Thank you.

darlene b 
Rating:
5.0

Customer did not leave a comment.

Evangeline R 
Rating:
5.0

Customer did not leave a comment.

Kyle B 
Rating:
5.0

Friendly service. Local knowledge. Attention to detail

ryan j 
Rating:
5.0

Customer did not leave a comment.

Keith K 
Rating:
4.0

Quick place to accomplish you moving needs

Keith K 
Rating:
5.0

Customer did not leave a comment.

Colleen R 
Rating:
4.0

Customer did not leave a comment.

Melya S 
Rating:
3.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

Jose F 
Rating:
5.0

Customer did not leave a comment.

Maggie A 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Frank W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Customer did not leave a comment.

Marguerite E 
Rating:
5.0

Everything was perfect

Dodd S 
Rating:
5.0

Best U Haul business I've ever used. Will always use this place for my moving needs.. Friendly, competent, excellent service! Nancy Cook mayowoman@msn.com

anthy c 
Rating:
4.0

Customer did not leave a comment.

Ann S 
Rating:
5.0

Customer did not leave a comment.

Anthony J 
Rating:
5.0

Customer did not leave a comment.

Bruce A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

These folks have rented me uhauls throughout the years and I’ve truly never met kinder people. Dealing with the challenges of moving things around can be hard and these folks really out one at ease. I highly recommend them!

Beau R 
Rating:
4.0

Allow 20-30 minutes to get the app to work. Turn off your WiFi on your phone.

mike s 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B 
Rating:
5.0

Customer did not leave a comment.

Al G 
Rating:
5.0

I appreciate how friendly and efficient the rep is who runs this location.

Michele S 
Rating:
1.0

Unfriendly- seemed annoyed ro have to deal with customer's

Richard H 
Rating:
3.0

Self drop off worked well

Michael F 
Rating:
1.0

it is impossible to estimate how to return a truck to the 1/4 tank level with which I picked it up ; I lost at least $50 that way. because , of course no adjustment are made....it makes no sense.

RALF H 
Rating:
4.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

Joesph L 
Rating:
5.0

Return procedure "after hours" is quite complex on the cell phone. It took quite a while. Guess I'm just not super tech savvy :-(

Susan O 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
5.0

Customer did not leave a comment.

suzanne r 
Rating:
5.0

Customer did not leave a comment.

Lester J 
Rating:
5.0

Customer did not leave a comment.

Marco M 
Rating:
5.0

I had an issue with the back pull down door. On our last load, the door would not come down. It looked like the cable was tangled up top. When I returned the truck after hours, I parked it so the back was towards a building, since it had to be left open. I left a message with the location - they are closed on Monday so they should get the message tomorrow morning.

Susan O 
Rating:
5.0

Very friendly and helpful service. Excellent place.

Susan A 
Rating:
4.0

Be open Monday so when I brought the truck back I could get a day's credit $29.95 is $29.95 in my pocket.

Dusty R 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Customer did not leave a comment.

Kimberly L 
Rating:
5.0

I was very satisfied thank you

Wade A 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
2.0

UHaul destination was closed on a monday, company refused to redirect me to another location, uhaul app failed to connect, uhaul door was stuck couldnt close it to take picture. The whole idea of the customer checking in their own trailer and taking pictures so the company doesnt have to hire someone is very distasteful.

Robert D 
Rating:
4.0

The rental process couldn’t have been any easier. Friendly and efficient service, a pleasure to work with!

Christian G 
Rating:
5.0

Customer did not leave a comment.

Oasis B 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
4.0

Customer did not leave a comment.

Valerie Q 
Rating:
5.0

The truck was a bit on the old side but it worked. The rental experience overall went really well. The people at Walts are very nice, the instructions were clear, and I found using the U-Haul App very easy and helpful. (Since it was a holiday weekend, and since I had to change my return date and time twice, that was important.)

michelle r 
Rating:
4.0

I'm not good at apps and I've returned both trucks but no one was there. One before the due date in the evening and one on the due date in the morning. Both are locked and I dropped the key in the drop box.

Valerie Q 
Rating:
5.0

Owner very helpful.. There is nothing to do because the owner does a terrific job

Ray T 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
5.0

Customer did not leave a comment.

Yasar A 
Rating:
5.0

Walt ,thank you .other u haul facilities should fallow his example... excellent experience...

John D 
Rating:
5.0

Customer did not leave a comment.

Michele S 
Rating:
5.0

I appreciate the wonderful customer service.

monica m 
Rating:
3.0

instead of having the fuel at half it would be much more convenient for refueling to get the vehicle with a full tank.

David T 
Rating:
5.0

Customer did not leave a comment.

Ana R 
Rating:
2.0

The band was clean but it smelled like a wet dog and had hair on the seats. I took it because it was the only one available and I needed it urgently. I previously rented another one elsewhere and it was in much better condition.

Carlos P 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Customer did not leave a comment.

Jeremy L 
Rating:
4.0

Verification process on a sunday took too long in my opinion. Not having a real person to help with the details when you are moving is stressful.

Greg K 
Rating:
5.0

Great service, very efficient.

Thomas R 
Rating:
5.0

It was kind of cold out...so I suggest hot chocolate for incoming customers. Just kidding. His place was warm and cozy and had two puppies to play with.

Thomas R 
Rating:
5.0

Really good serice

juan s 
Rating:
3.0

Customer did not leave a comment.

Crystle R 
Rating:
5.0

This is not a comment on Walt's Automotive in Petaluma; Walt was great. But the U-haul app sucks. It didn’t work on my phone before (“preparing scanner”) or after (“share my location”). Walt helped me change my security settings to share my phone with apps but this didn’t work. I’m sure now I’m being tracked more for data-driven marketing by U-haul and many others, I’m not into it. I realize U-haul inc. is pushing the app but your distributors need to offer the option of the good old paper contract at the start. (btw, the app did not work for sending this comment either so I had to do it via laptop)

Peter P 
Rating:
5.0

The woman who processed my rental was a delight. Very funny. Very kind. And clearly took Customer Service to a down-to-earth, "I know where you're coming from" level. It was refreshing. Also had the opportunity while sitting in the waiting area to listen in on her customer phone call. She engaged that same level of affability as well. Curiously, (and I'm in the industry so it was natural to key in on this), I concluded that she could have a companion career as an audiobook narrator. Among the highlights of my rental experience. The woman's husband runs a mechanic's shop at the business' location. When he discovered that the combination lock where they keep the vehicle keys had jammed, he step inside his garage, retrieved a long air house outfitted with a mini circular saw and quite diligently cut off the lock (sparks galore!) to ensure that I wasn't kept waiting. THAT is customer service at its finest!

Ralph P 
Rating:
4.0

Customer did not leave a comment.

Michele S 
Rating:
5.0

Trucks are always SUPER clean and well maintained!

Rivka B 
Rating:
5.0

Walt really makes the rental process easy!!!!

Aimee L 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

forgot to put safetly pin in when he i talked trailer. glad i checked it myself at home

RYAN B 
Rating:
5.0

Walt’s is the best!

JOHN R 
Rating:
5.0

These people went above and beyond for us. They stayed late to help us and I couldn't be more thankful!

Ann J 
Rating:
5.0

UHAUL ONLINE SERVICES ARE HORRENDOUS. NOTHING WORKED. CHAT, CREATE A PROFILE. I WAS LED TO A PAGE THAT DIDN'T EXIST. PATHETIC. UNABLE TO CHECKIN WHEN RETURNING VEHICLE

SHERRILL Y 
Rating:
5.0

Nothing ! I had an outstanding experience renting an Appliance Dolly for two day’s. Employee was very helpful. Thank you !!

Ken S 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
4.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

The owners were very friendly and the service was fast and excellent.

HEATH W 
Rating:
3.0

states in the paperwork if you return a auto transport unused you wont be charged... my truck would not fit and now i get no refund or responce as to why

tom w 
Rating:
3.0

Customer did not leave a comment.

Riley M 
Rating:
5.0

Customer did not leave a comment.

Jean R 
Rating:
5.0

Impressive and friendly customer service, it’s the new and improved UHaul!

George M 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Exelente customer service. Thank you so much.

Alejandra R 
Rating:
5.0

No problems at all. Thank you very much. I appreciate how everything was professional. And thorough.

jon p 
Rating:
3.0

Customer did not leave a comment.

WILLIAM T 
Rating:
4.0

Customer did not leave a comment.

WILLIAM T 
No reviews have been submitted for this location.

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