Customer Reviews for Walts Automotive
(U-Haul Neighborhood Dealer)

1,759 reviews

3504 Bodega Av   Petaluma, CA 94952
(Off Hwy 101)

(707) 762-2584

Office Hours

  • Monday:
    Closed
  • Tuesday:
    8 am–5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am–5 pm
  • Saturday:
    8 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed

Services at this Location:

Contact Us

(707) 762-2584

3504 Bodega Av
Petaluma, CA 94952
(Off Hwy 101)

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday:
    8 am–5 pm
  • Wednesday:
    8 am - 11:30 am / 12:30 pm - 5 pm
  • Thursday - Friday:
    8 am–5 pm
  • Saturday:
    8 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I appreciate how friendly and efficient the rep is who runs this location.

Michele Sementini 
Rating:
1.0

Unfriendly- seemed annoyed ro have to deal with customer's

Richard Huegel 
Rating:
3.0

Self drop off worked well

Michael Frost 
Rating:
1.0

it is impossible to estimate how to return a truck to the 1/4 tank level with which I picked it up ; I lost at least $50 that way. because , of course no adjustment are made....it makes no sense.

RALF HOSEMANN 
Rating:
4.0

Customer did not leave a comment.

William Kasoff 
Rating:
5.0

Customer did not leave a comment.

Joesph Luiz 
Rating:
5.0

Return procedure "after hours" is quite complex on the cell phone. It took quite a while. Guess I'm just not super tech savvy :-(

Susan Oaks 
Rating:
5.0

Customer did not leave a comment.

Susan Kirks 
Rating:
5.0

Customer did not leave a comment.

suzanne rouse 
Rating:
5.0

Customer did not leave a comment.

Lester James 
Rating:
5.0

Customer did not leave a comment.

Marco Morrone 
Rating:
5.0

I had an issue with the back pull down door. On our last load, the door would not come down. It looked like the cable was tangled up top. When I returned the truck after hours, I parked it so the back was towards a building, since it had to be left open. I left a message with the location - they are closed on Monday so they should get the message tomorrow morning.

Susan Oaks 
Rating:
5.0

Very friendly and helpful service. Excellent place.

Susan Alexander 
Rating:
4.0

Be open Monday so when I brought the truck back I could get a day's credit $29.95 is $29.95 in my pocket.

Dusty Resneck 
Rating:
5.0

Customer did not leave a comment.

Joseph Fazio 
Rating:
5.0

Customer did not leave a comment.

Jason Martin 
Rating:
5.0

Customer did not leave a comment.

Kimberly La Vielle 
Rating:
5.0

I was very satisfied thank you

Wade Ayers 
Rating:
5.0

Customer did not leave a comment.

Susan Kirks 
Rating:
2.0

UHaul destination was closed on a monday, company refused to redirect me to another location, uhaul app failed to connect, uhaul door was stuck couldnt close it to take picture. The whole idea of the customer checking in their own trailer and taking pictures so the company doesnt have to hire someone is very distasteful.

Robert Dorsey 
Rating:
4.0

The rental process couldn’t have been any easier. Friendly and efficient service, a pleasure to work with!

Christian Giomi 
Rating:
5.0

Customer did not leave a comment.

Oasis Benson 
Rating:
5.0

Customer did not leave a comment.

Susan Kirks 
Rating:
4.0

Customer did not leave a comment.

Valerie Quevedo 
Rating:
5.0

The truck was a bit on the old side but it worked. The rental experience overall went really well. The people at Walts are very nice, the instructions were clear, and I found using the U-Haul App very easy and helpful. (Since it was a holiday weekend, and since I had to change my return date and time twice, that was important.)

michelle riddle 
Rating:
4.0

I'm not good at apps and I've returned both trucks but no one was there. One before the due date in the evening and one on the due date in the morning. Both are locked and I dropped the key in the drop box.

Valerie Quevedo 
Rating:
5.0

Owner very helpful.. There is nothing to do because the owner does a terrific job

Ray Tomasello 
Rating:
5.0

Customer did not leave a comment.

Susan Kirks 
Rating:
5.0

Customer did not leave a comment.

Yasar Ali 
Rating:
5.0

Walt ,thank you .other u haul facilities should fallow his example... excellent experience...

John Debiase 
Rating:
5.0

Customer did not leave a comment.

Michele Sementini 
Rating:
5.0

I appreciate the wonderful customer service.

monica martella 
Rating:
3.0

instead of having the fuel at half it would be much more convenient for refueling to get the vehicle with a full tank.

David Tarpinian 
Rating:
5.0

Customer did not leave a comment.

Ana Rosa Cisneros Zepeda 
Rating:
2.0

The band was clean but it smelled like a wet dog and had hair on the seats. I took it because it was the only one available and I needed it urgently. I previously rented another one elsewhere and it was in much better condition.

Carlos Puerta 
Rating:
5.0

Customer did not leave a comment.

Donald Lamprich 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lang 
Rating:
4.0

Verification process on a sunday took too long in my opinion. Not having a real person to help with the details when you are moving is stressful.

Greg Koos 
Rating:
5.0

Great service, very efficient.

Thomas Ritchie 
Rating:
5.0

It was kind of cold out...so I suggest hot chocolate for incoming customers. Just kidding. His place was warm and cozy and had two puppies to play with.

Thomas Ritchie 
Rating:
5.0

Really good serice

juan sanchez 
Rating:
3.0

Customer did not leave a comment.

Crystle Rivera 
Rating:
5.0

This is not a comment on Walt's Automotive in Petaluma; Walt was great. But the U-haul app sucks. It didn’t work on my phone before (“preparing scanner”) or after (“share my location”). Walt helped me change my security settings to share my phone with apps but this didn’t work. I’m sure now I’m being tracked more for data-driven marketing by U-haul and many others, I’m not into it. I realize U-haul inc. is pushing the app but your distributors need to offer the option of the good old paper contract at the start. (btw, the app did not work for sending this comment either so I had to do it via laptop)

Peter Pyle 
Rating:
5.0

The woman who processed my rental was a delight. Very funny. Very kind. And clearly took Customer Service to a down-to-earth, "I know where you're coming from" level. It was refreshing. Also had the opportunity while sitting in the waiting area to listen in on her customer phone call. She engaged that same level of affability as well. Curiously, (and I'm in the industry so it was natural to key in on this), I concluded that she could have a companion career as an audiobook narrator. Among the highlights of my rental experience. The woman's husband runs a mechanic's shop at the business' location. When he discovered that the combination lock where they keep the vehicle keys had jammed, he step inside his garage, retrieved a long air house outfitted with a mini circular saw and quite diligently cut off the lock (sparks galore!) to ensure that I wasn't kept waiting. THAT is customer service at its finest!

Ralph Penza 
Rating:
4.0

Customer did not leave a comment.

Michele Sementini 
Rating:
5.0

Trucks are always SUPER clean and well maintained!

Rivka Berg 
Rating:
5.0

Walt really makes the rental process easy!!!!

Aimee Lomeli 
Rating:
5.0

Customer did not leave a comment.

Robert Lasker 
Rating:
5.0

forgot to put safetly pin in when he i talked trailer. glad i checked it myself at home

RYAN BULLARD 
Rating:
5.0

Walt’s is the best!

JOHN RICHARDS 
Rating:
5.0

These people went above and beyond for us. They stayed late to help us and I couldn't be more thankful!

Ann Johnson 
Rating:
5.0

UHAUL ONLINE SERVICES ARE HORRENDOUS. NOTHING WORKED. CHAT, CREATE A PROFILE. I WAS LED TO A PAGE THAT DIDN'T EXIST. PATHETIC. UNABLE TO CHECKIN WHEN RETURNING VEHICLE

SHERRILL YURTH 
Rating:
5.0

Nothing ! I had an outstanding experience renting an Appliance Dolly for two day’s. Employee was very helpful. Thank you !!

Ken Sullivan 
Rating:
5.0

Customer did not leave a comment.

Thomas Giunchigliani 
Rating:
4.0

Customer did not leave a comment.

Christopher Pincetich 
Rating:
5.0

The owners were very friendly and the service was fast and excellent.

HEATH WALTERS 
Rating:
3.0

states in the paperwork if you return a auto transport unused you wont be charged... my truck would not fit and now i get no refund or responce as to why

tom winslow 
Rating:
3.0

Customer did not leave a comment.

Riley Mcvey 
Rating:
5.0

Customer did not leave a comment.

Jean Rogers 
Rating:
5.0

Impressive and friendly customer service, it’s the new and improved UHaul!

George Merrill 
Rating:
5.0

Customer did not leave a comment.

Robert Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Robert Gonzalez 
Rating:
5.0

Exelente customer service. Thank you so much.

Alejandra Ramirez 
Rating:
5.0

No problems at all. Thank you very much. I appreciate how everything was professional. And thorough.

jon pfeiffer 
Rating:
3.0

Customer did not leave a comment.

WILLIAM TIMPE 
Rating:
4.0

Customer did not leave a comment.

WILLIAM TIMPE 
Rating:
5.0

Customer did not leave a comment.

Thomas Giunchigliani 
Rating:
1.0

I find it appalling how much data you require to rent a vehicle. It felt like the priority was to get my personal information. I found the whole experience lacking in humanity. I will do my utmost to never rent from UHaul again.

paulette mcmillan 
Rating:
5.0

Professional and helpful

Olivia Bustos 
Rating:
5.0

The after hour check out could use some improvement on the app. It kept freezing up when trying to locate by GPS. The people at Walters Automotive are very helpful and friendly.

damian stokely 
Rating:
5.0

The process was easy, efficient, and effective. The rental was clean and serviceable.

Olivia Bustos 
Rating:
4.0

Customer did not leave a comment.

Karen Williams 
Rating:
5.0

Customer did not leave a comment.

Rivka Berg 
Rating:
1.0

This place was closed on Monday. An employee happened to drop bye and saw me. So he helped me/. Why would dispatch send me to a place that closes on Mondays?

John Tonnochy 
Rating:
5.0

Customer did not leave a comment.

Marie Dallara 
Rating:
5.0

Customer did not leave a comment.

Marie Dallara 
Rating:
1.0

Better customer service. Horrible company was charged 5 times for my rental. Blame was on Uhaul’s computer system. Just terrible. Lucky I checked my bank account and caught the thieves.

Eric Meade 
Rating:
5.0

Everything is good don't change a thing

MARK COLLINS 
Rating:
5.0

Have rented from this location several times! Great service!

DENISE TARANGO 
Rating:
5.0

Customer did not leave a comment.

Christine Balogh 
Rating:
1.0

I requested 24 hour drop off for a car dolly and they charged me $20.00 for an after hours service fee.

George Crawford 
Rating:
5.0

Customer did not leave a comment.

Sarah Whitmore 
Rating:
5.0

Be convenient, friendly and easy pick up - drop off

Robin James 
Rating:
5.0

Customer did not leave a comment.

FLOYD TATE 
Rating:
5.0

Drop off quick & simple. Just know your location & slow down to approach, as a busy road. Refuel the truck & sweep it clean, first. Walt is friendly & helpful. I would recommend him & use again.

greg condrotte 
Rating:
5.0

This location is my go to spot. Reliable, friendly and great service.

Dru O'Neill 
Rating:
5.0

Staff is very friendly and helpful

ALISON TANZER 
Rating:
5.0

Completed self check, which was fairly simple.

Ronald Karlsson 
Rating:
5.0

I really enjoyed the friendly approach and the professional service from the lady who rented me the Truck. Their rental Truck was super clean. I enjoyed it.

Jeff Fororuzeh 
Rating:
5.0

Customer did not leave a comment.

John Van Dusen 
Rating:
5.0

Customer did not leave a comment.

patricia rae 
Rating:
5.0

Clearer pricing on the part of Uhaul but the location was convenient, care was great. Vehicle was super clean and ready to roll.

Lori Crowley 
Rating:
5.0

Everything perfect and friendly!

Maureen Maguire 
Rating:
2.0

Customer did not leave a comment.

ANGELINA GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Alison Talbot Jones  
Rating:
5.0

Another great rental from Walt! Thank you.

Rene Silva 
Rating:
5.0

Customer did not leave a comment.

Chris McNairy 
Rating:
5.0

Customer did not leave a comment.

Shannan McDowell 
Rating:
5.0

Customer did not leave a comment.

Hardy King 
Rating:
5.0

Employees were so nice! Made drop off fast and easy.

STEPHANIE BAXMAN 
No reviews have been submitted for this location.

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