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Robert L.
Customer Reviews for Walts Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
forgot to put safetly pin in when he i talked trailer. glad i checked it myself at home
RYAN B.Walt's is the best!
JOHN R.These people went above and beyond for us. They stayed late to help us and I couldn't be more thankful!
Ann J.UHAUL ONLINE SERVICES ARE HORRENDOUS. NOTHING WORKED. CHAT, CREATE A PROFILE. I WAS LED TO A PAGE THAT DIDN'T EXIST. PATHETIC. UNABLE TO CHECKIN WHEN RETURNING VEHICLE
SHERRILL Y.Nothing ! I had an outstanding experience renting an Appliance Dolly for two day's. Employee was very helpful. Thank you !!
Ken S.The owners were very friendly and the service was fast and excellent.
HEATH W.states in the paperwork if you return a auto transport unused you wont be charged... my truck would not fit and now i get no refund or responce as to why
tom W.Impressive and friendly customer service, it's the new and improved UHaul!
George M.Exelente customer service. Thank you so much.
Alejandra R.No problems at all. Thank you very much. I appreciate how everything was professional. And thorough.
jon P.I find it appalling how much data you require to rent a vehicle. It felt like the priority was to get my personal information. I found the whole experience lacking in humanity. I will do my utmost to never rent from UHaul again.
paulette M.Professional and helpful
Olivia B.The after hour check out could use some improvement on the app. It kept freezing up when trying to locate by GPS. The people at Walters Automotive are very helpful and friendly.
damian S.The process was easy, efficient, and effective. The rental was clean and serviceable.
Olivia B.This place was closed on Monday. An employee happened to drop bye and saw me. So he helped me/. Why would dispatch send me to a place that closes on Mondays?
John T.Better customer service. Horrible company was charged 5 times for my rental. Blame was on Uhaul's computer system. Just terrible. Lucky I checked my bank account and caught the thieves.
Eric M.Everything is good don't change a thing
MARK C.Have rented from this location several times! Great service!
DENISE T.I requested 24 hour drop off for a car dolly and they charged me $20.00 for an after hours service fee.
George C.Be convenient, friendly and easy pick up - drop off
Robin J.Drop off quick & simple. Just know your location & slow down to approach, as a busy road. Refuel the truck & sweep it clean, first. Walt is friendly & helpful. I would recommend him & use again.
greg C.This location is my go to spot. Reliable, friendly and great service.
Dru O.Staff is very friendly and helpful
ALISON T.Completed self check, which was fairly simple.
Ronald K.I really enjoyed the friendly approach and the professional service from the lady who rented me the Truck. Their rental Truck was super clean. I enjoyed it.
Jeff F.Clearer pricing on the part of Uhaul but the location was convenient, care was great. Vehicle was super clean and ready to roll.
Lori C.Everything perfect and friendly!
Maureen M.Another great rental from Walt! Thank you.
Rene S.Employees were so nice! Made drop off fast and easy.
STEPHANIE B.Great customer service Enjoyed my experience First class place
Norman G.Love how easy this facility was to work with and the staff was extremely friendly and helpful.
Lisa L.Walt's always has the best equipment and service thank you
Henrik C.Give Walt a lesson in customer service
steven T.You cant these folks are awesome!
Al S.Tried to charge extra for dropping off after hours, and trailer running lights did not work. First trailer assigned was leaking from roof.
samantha B.The customer service was superb!!!!!!
susan G.We had difficulty accessing the website for mobile check in
Doug P.The service was excellent in every respect. The front desk welcomed us early in the morning and the owner promptly connected the trailer to our SUV. I was impressed with his observance of all of the safety requirements. Good place.
Zachary M.Walt was extremely helpful when our hydraulic brake leaked and we needed to switch units.
Matthew S.The online app did not work on my phone, therefore I'm getting charged $20 for them to do the self check in. I am not happy!
Michael R.excellent service, friendly and truck was clean and ready to go
Peter B.The folks at the uhaul location were helpful and nice. However, the uhaul “contactless†check in and website were horrible. Couldn't log in, repeated error message “your session has expiredâ€. Called uhaul help line and they were also not very helpful.
Nicholas H.Don't move a customer's reservation 1.5 hours away from their confirmed reservation spot.
Seth H.The check in process was easy and the front desk person was friendly, knowledgeable, and a joy to do business with. It has definitely become my go to spot for U-Haul rental needs.
Darrel R.Easy peezy
ANTHONY D.Responsive. Easy pull through. Convenient location.
ROBERT E.Very friendly very helpful I would definitely recommend this Business to family and friends
ken G.Great service as always!
Bridget K.I showed up after driving 8 hours to be told that the auto transporter that I had reserved (and was told was available) was not there. The representative at the Santa Rosa location told me that I would have to call and make arrangements to find another unit. That is not my responsibility I replied and told him that he should be making the arrangements. After spending over 30 minutes on the phone we were told that there was a unit in San Francisco. I asked who was going to go get it. The young man said I had to. There is no way I was going to drive another 2 hours in traffic to pick up the unit and than another 1 1/2 back to where we were picking up the vehicle to be towed. Another 15 minutes on the phone and one was located in Petaluma, but they were closing in 30 minutes. It is a minimum of a 20 minute drive in no traffic. Fortunately, we were able to make it with 5 minutes to spare. The whole time that we were on hold, the young man kept playing on his cell phone. Customer service is non-existent at this location. I was expected to handle the issues myself. The young man should have never told me to call the U-Haul number to make other arrangements. He should have taken control of the situation and made the phone calls and whatever it would take to remedy this situation.
Mike or Paul D.The technology for checking in online was terrible. It required modifications to my settings on my phone, and was not intuitive at all. As I was struggling and becoming obviously frustrated with the processes, I finally had to ask Walt Jr. to get involved, which he reluctantly did. Ive rented from this location numerous times and have had to deal with similar experiences.
Brad H.