Comentarios de los clientes para Walters Auto Service

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Walters Auto Service

Clasificación general:

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Oscar P.
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El cliente no dejó un comentario.

Warren D.
Clasificación:

Trailer was ready and Tu checked me in and out very quickly. I booked the trailer reservation online and everything went well. The return was especially fast, Tu was in the Parking Lot when I arrived and it took only about 2 minutes for him to take the trailer off my hitch and he completed the transaction over his cell phone. Great Experience.

JAVIER C.
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The management and sales people are EXCELLENT! The general manager runs this place VERY WELL!!!! You will not be disappointed.

Alex E.
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El cliente no dejó un comentario.

Marisol R.
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El cliente no dejó un comentario.

Chris G.
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Gentleman that prepared our rental was very friendly and helpful.

Roger M.
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Have the stuff at the original location KLeinwood storage.

CHINITA E R.
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El cliente no dejó un comentario.

Cameron O.
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El cliente no dejó un comentario.

Elena V.
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Not a thing. The representative was quick and sufficient.

Jamil H.
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No complaints

alma E.
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we only rent the trailer for 24 hours and we had to pay for 48 because they don't open on sunday and I did not need it when I went to reserve the trailer they did not told me that I was going to pick it up some place else until 3 minutes before pic up we lost time going to this place only to be charge one moreday that we did not need ....as for other times I have make buisnes with uhaul its has been good .. thank you for let it me talk about my experience ..

Jose P.
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El cliente no dejó un comentario.

STACY DENI S.
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El cliente no dejó un comentario.

duwayne M.
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Nothing. Trailer was ready and the facility helped me hook it up and had everything processed quickly and professionally.

john R.
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My reservation was for $234 + $5 Admin Fee totaling $239.00. When I arrived at the location I paid $309.10 & the attendant told me the extra charge was in case I went over my mileage & if not I would be reimbursed.

manon S.
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El cliente no dejó un comentario.

SERGIO P.
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El cliente no dejó un comentario.

HELEN W.
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Jeffery at the Kingwood location is a life saver and his customer service was impeccable! Highly recommend this location. Thank you

JONATHAN L.
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tldr: poor reservation and customer service on corporate level, Walters Rd location good RESERVATION GUARANTEE should apply twofold to the fact that I reserved an appliance dolly and did not receive one and that I originally booked an in-town 6'x12' trailer and appliance dolly on Friday Aug 21st, instead ended up with an overly large and 3x more expensive 15ft truck rented 1 way on Aug 29th. This specific location was good, corporate uhaul reservations and customer service FAILED MISERABLY and I barely was able to move in time despite reserving in advance. Customer service has neglected to call me 3 times after telling me to expect a call from a representative. Please follow through with your word and greatly improve booking and customer service for the next customer.

KATHERINE A.
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I was rented a truck that should NEVER have been on the road. We didn't make 40 miles before the gearbox had to be replaced. 15% variance to left front wheel. Brake fluid replaced was BLACK and had rubber and particulates in it. They refused new brakes or calipers or drum smoothed because they were within 1-2/1000th of an inch legal knowing we had over 1000 miles to go through mountains. A very frightening experience for 2 woman. Oh and no dash lights to make up any time. Passenger will be 70 next week and my dog is 12-1/2. I'm over 55. It was supposed to be a fun road trip for us girls for 2/12 days and ended up being a 6 day nightmare.

THERESA H.
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El cliente no dejó un comentario.

Gwen G.
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El cliente no dejó un comentario.

arnita C.
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this location wasn't no better. after spending 230.00 in gas he told me that I had to put more in it. then he said I went over the mileage so I was charged for that. My entire experience with U Haul sucked!!! I couldn't return it back fast enough. I'm never using U Haul again!!!

AKELA A.
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El cliente no dejó un comentario.

MARK A.
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El cliente no dejó un comentario.

Claudia H.
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I spent quite a bit of time on-line with the specifics of my rental, then had to wait at pick-up for all of my information to be re-entered into the U-Haul system. This has happened before, and I have found the reservation confirmation number and the time taken to generate it is not helpful in smooth delivery of services. The pick-up location owner was very apologetic, but it took us about 45-60 minutes before we were finished with the transaction. I do not believe this was his fault, but due do to deficiencies in the U-Haul system.

Clasificación:

Over charge for dolley equipment not used or requested. Check in/out took longer than expected.

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