Great customer service
Cynthia E
Customer Reviews for Wags RV Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait wait for them to open which was about 15 minutes pass there open hours. Then had to wait approx another 15min for them to get everything organized
James DIt was good just like it is.
Robert ERequested early AM pickup and this wasnt done. Took an hour to finally get out of there, causing downstream delays. Person was very friendly, helpful, just did not do waht I asked them to, as we were on a tight schedule, forcing us to drive after dark in Georgia,
Will HI didn’t count the moving blankets, but I got 11 instead of 12.
KEVIN BGreat service , nice and patient customer service.
Jason EStore did not open on time, in fact I had to use a return online feature because when I left they were still not open, sketchy area, did not feel safe. saw one staff member asked for help but they walked away. Would not rent or return here again.
Ryan DGreat customer service!
Markeisha NI was diverted to Wags RV Service 30 minutes prior to my scheduled pick up time because my original confirmed 17' truck reservation was not available several miles away. Therefore, I had to find an alternative at the last minute and Wag's had a 15' truck available. Wag's was not open on Saturday so I picked up/dropped off using online and electronic means. Therefore, I never interacted with the "location." The truck was a newer truck and it was a nice truck, but it didn't come with the PADS I reserved because they were closed. Plus, the Wade-Hampton location didn't have PADS either when I showed up as directed by the national UHAUL representative. (I was still charged for them). Wag's return location is on the road with limited parking and would become a problem parking the return trucks if more than 6-8 were returned after hours (over the weekend.)
ROGER ASuper clean easy to drive. Easy reservation and return. Will definitely use again if ever needed
Lisa AAll the staff were friendly and helpful. Reservation easy. Place easy to find. If you need rv parts or service it’s your place too. I just needed a 6x12 trailer with ramp to move some fitness equipment into my training studio called Energy Fitness in Travelers Rest/Greenville area. Pick up and top off were easy and any poor damage to trailer were noted with stickers prior to original departure. Thanks, Wag’s RV and Rentals.
Tonya TAlways very friendly and the service is the best. This is the only uhaul I go to.
Mike RI was overwhelmed with a strong smoke smell from inside store
Chat BPeople are very friendly and helpful. Would definitely go there again.
Mike REverything was amazing..I highly recommend this location
Chris SI requested in person pick up and was never told that it would be digital. So we spent 20 minutes on the phone with UHaul when we arrived and no one was available at the actual location. Need to do a better job with pre pick up communication
Stephen MWas dark lock was very hard to get off and no room to check the truck out
ALLISON LI was not impressed with the online checking process. It was confusing. The pickup was at 830 am and multiple other cars were in the lot making it difficult to get the truck off the lot.
Desiree GThe invoice was incorrect, which we'll work out eventually. Average is a good rating considering this is uhaul.
Robert MVery friendly and informative. Staff helpful with making sure truck was in perfect condition. I recommend them to others.
patricia tNothing. It was a great experience.
Christopher HImprove odors in the environment and improve signage to deliver the equipment, since it was very complex to find how to do it
Richard VDropped off the truck the night before it was due. They made a charge error, but were quick to correct it.
Jim SPersonnel were very friendly. U haul should give a discount if vehicle is returned early
Bob NAwesome place to do business at
James JCheck tire pressure before renting out to customer.
John RExcellent customer service!
Audrey CMy original reservation was completely changed 24 hours before pickup. The location was switched from one that was open and staffed to another location that was closed. My reservation was also supposed to include an appliance dolly, which was replaced by a regular dolly without straps. This was 100% useless for our need. The truck share 24/7 system is extremely slow and broken. Our pickup was delayed by 25 minutes due to the website and Android app failing to load the pickup checklist. I waited on the support phone line for 20 minutes, and was hung up on abruptly. Nothing went smooth with my rental experience and I will not use U-Haul again.
Joshua HLate to open, but friendly service.
JOSHUA WThe puck up/drop.off location was great. No issues there. However i have a problem with my deposit not being returned as they said it would be.
James PMan was very respectful and helpful
Robert TGREAT SERVICE!
WILLIAM TGreat customer service!! Johnny did exactly what he promised! Will definitely use again.
mike hGreat service I absolutely recommend this location.
mike hBetter dimensions of the trailer on your website
Tom NMake sure the night time running lights actually work.
Aaron G24/7 return truck option would not upload my photo of odometer and fuel gauge.
Mark GThese folks are the best! Always eager to help anyway they can.
Ralph MExcellent and helpful customer service today! Thank you so much.
Haley BVery great customer service, fast & efficient! Owner was very helpful & answered all of our questions! I would recommend renting from here 10/10!
Christina Rgreat service, fast and friendly
thomas kI had some trouble with drop off. The system automatically created a drop off location when one wasn't chosen. 2 Uhaul employees (from the 800 number) told me the drop off location couldn't be changed. There's a special number to call in order to change the location. This number should be made available. The guys at this location are cool for sure. Just had a bumpy ride with this issue at the end.
Weston SCustomer service was excellent! Wouldn’t change a thing!
Nicole OThe folks at Wags were great. They went out of their way, even stayed late to help me get all of the equipment I needed. We rented a 26 ft, 20ft, and an auto transport. Everything worked beautifully. Thanks Wag’s!
Revkah BGreat rental experience !!!
Thomas MCustomer oriented agent. Service is perfect.
alain rI was told that since I couldn’t get the gas nozzle off that I could come back up there and right then and pay for it since it was over the weekend! When I received it the tank was on less than quarter of a tank and I only used like 7 dollars worth of gas on it. I’m 36 weeks pregnant and couldn’t come right then due to being sandwiched in a car accident and I explained this information over the phone while going to the hospital! I only had my grandfather with me so he went up there and was turned around and my because he couldn’t drive the truck! My card was charged an extra $57 dollars and that made my total $140 dollars I was not expecting to pay! Terrible 😢 experience!!!!
Kathrine TWags RV Sales & Service is not a location I recommend. The lady was nice. The man came through the shop smoking a cigarette which I thought someone smoked inside when I got there so that made sense. I did not feel comfortable leaving my car there overnight. Even the man said to be sure to lock up because "there's been some wild ones known to walk through here". I will make sure this is not my pickup location in the future.
Judy B