Customer oriented agent. Service is perfect.
alain R.
Customer Reviews for Wags RV Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was told that since I couldn't get the gas nozzle off that I could come back up there and right then and pay for it since it was over the weekend! When I received it the tank was on less than quarter of a tank and I only used like 7 dollars worth of gas on it. I'm 36 weeks pregnant and couldn't come right then due to being sandwiched in a car accident and I explained this information over the phone while going to the hospital! I only had my grandfather with me so he went up there and was turned around and my because he couldn't drive the truck! My card was charged an extra $57 dollars and that made my total $140 dollars I was not expecting to pay! Terrible 😢 experience!!!!
Kathrine T.Wags RV Sales & Service is not a location I recommend. The lady was nice. The man came through the shop smoking a cigarette which I thought someone smoked inside when I got there so that made sense. I did not feel comfortable leaving my car there overnight. Even the man said to be sure to lock up because "there's been some wild ones known to walk through here". I will make sure this is not my pickup location in the future.
Judy B.1st time picking up at Wags, definitely going to be my preferred Uhaul pick-up point. Easy to get in and out of and staff was exceptional!
Quentin C.Web site is not very good. It sent me to a company that is no longer in business
James L.Very friendly and straightforward
Jordan C.The employees were very nice, however it literally took 3 hours to pick up my truck. They didn't really understand the computer side of the process. My reservation got cancelled, then created a new one, then there was another issues. He got customer service online and they fixed it but it was for the incorrect amount. I called back a few days later to get it adjusted. The tow dolly had a bad tired that had to be addressed before we could even use it. This was done from our own standards, not the pickup location. When the contractor came out to change it out, he couldn't believe it had left the lot in it's condition.
Bhrett H.Great service overall and very friendly
Robert C.Very dark at night when returning vehicle. Building needs more lights for sure. I was extremely uncomfortable
Steven B.Johnny at WagsRv has always been great to deal with. I would recommend them to everyone.
becky C.Not much.... customer service was excellent! I was a little concerned about dropping the trailer off unsecured but it worked out. Highly recommend Wags!
William S.way too expensive and when I had to keep it extra time they charged me out the ass and they keep trying to hit my card for more money
William D.Manager almost locked us in the perimeter fence because he hadn't seen us drive in.
Kimberly F.Great customer service, would use again!
Stefan M.Very knowledgeable and helpful staff.
Kenneth S.Wags was so a great place to drop off the truck. Got excellent service!! BEST place!!
Jim B.Only wish they had explained the fuel refill options
john S.Enjoyed Wag's. Kinda old school but very efficient
richard M.I have used U-Haul for most of my moving needs over the past 35 years. This was my first time using Wag's RV Service - it was by far, the best overall experience I have ever had. Mr. Wagner and his Son did an excellent job for us. I will always call them first for our truck rental needs in the future.
JEFF M.Even after doing the online check in, they still asked me the same questions from it when I was picking up the truck. No education was provided about the billing of the uhaul. Like I didn't know I needed to refill the gas tank to the same level until I had already turn the truck in.
Jordan N.Good service, vehicle pickup location was changed late.
Douglas D.Wags RV has always been really nice and accommodating. They have always gone above and beyond when I have rented equipment from them.
Millard W.The staff was very friendly and willing to help in all aspects.
donald D.The 2 owners/workers who were there that day were extremely friendly and helpful especially as I had never rented or set up a trailer.
Vincent D.The truck tire was low on air and ended up having to be replaced. Kudos to "Sandy" with UHau Roadside Assistance when i called for help. She was amazing. I was so frustrated and with the situation and she was the best. Great attitude and willing to help!
Julie T.Wags is hands down the best uhaul location to rent from in the greenville area. These folks are the most honest and friendliest people to do business with.
Chris B.Office seems to be in disrepair; floor tiles in a mess upon entry into the office area. Also, the smell of cigarette smoke was irritating. I did have good service with the rental process and guys hooking up the trailer and testing lights etc.
Gary C.Great. Experience
sally B.The truck cab smelled like cigarette smoke.
Anthony R.Excellent service, friendly staff and a brand new vehicle
daniel P.Don't know there names but the lady and the guy there was so pleasant I really enjoyed going to that location
Michael P.Not much, maybe better visibility on U-Haul sign
william F.This location was out in a bad spot because of the first location. However, these guys could've made 1 phone call and gotten it all straightened out. Poor customer service all the way around!
Sarah C.Ninguno
REID L.I contacted uhaul and explained to them that I wanted to pay in cash they stated that was ok and took my credit card information also. When I arrived to pick up the car transport I was told this location did not accept cash but credit cards only. I was not told this prior to going and I also was not told I would have a $100 deposit either. I called customer service and was basically told it wasn't there fault they wasn't sure why the person from uhaul told me that. They said each dealer decided to accept cash or not even though I was told by the dealer uhaul was aware of this.
Cody S.Always great working with Wags on UHaul rentals.
Daniel M.Great Guy!
Antonio J.Both at pickup and delivery no one was available to handle the paperwork. Location is supposed to be open at 9 AM, but had to wait until 9:30 for someone to arrive and handle the pickup. At return we had the same issue, and so the truck was left. About an hour after drop-off the truck was checked in with a discrepancy in the fuel. This discrepancy still hasn't been resolved after reporting it to the location. Had someone been there at the time of drop-off then there wouldn't now be a discrepancy.
Mark S.The price is too high for a one day rental.
Jefferson D.The building needs better ventilation or air purifier to take the cigarette smoke smell out of the building. Joy was very courteous and helped me immediately upon my arrival.
Lorelle S.The truck had many dents and dings, but the service manager took the time to tag and mark each one. I appreciated his attention to this.
Pete C.These guys went out of there way to help me fix my lights. I had a blown fuse and they were able to get my lights working. Felt good traveling long distance and having all the blinkers working. Thank you U Haul.
Sal C.This was a drop off after hours. I used my cell phone to complete the drop off. We did not deal with any staff. It was a good experience.
GEORGIANNA W.Everything was fine.
Garry F.The vehicle did not have 3/4 of a tank of gas. More like 5/8 at most. When I returned it in Alabama, I added gas but U-haul rep said it was just under 3/4 and I had to go get more gas.! I was livid because I returned it with more gas than when I received it. Then, when I added more, it was well above 3/4. Why don't you just provide it full and return full? I got cheated out of $10 of gas.
Russell W.Nada
JOSEPH J.The owner/older man was NOT FRIENDLY AND complained loudly about U-Hauls computer system and notifications to pick up procedures. He really insulted my fiancé yelling at her
dennis D.The only real drawback was,it was a very busy corner. The people though were very friendly and helpful.
William E.This drop off point was extremely helpful and very professional.
Joseph C.