Customer Reviews for Wagoner U Stor It
(U-Haul Neighborhood Dealer)

58 reviews

1509 N Hwy 69   Wagoner, OK 74467

(918) 201-2618

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 201-2618

1509 N Hwy 69
Wagoner, OK 74467

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cassia Sturgeon 
Rating:
5.0

The site representative was warm and friendly and accommodating. We asked to have the vehicle ready 2 hours earlier than scheduled and he made it happen. Great Service. Thanks

Mark Loveless 
Rating:
1.0

I waited for an hour in the office while the shop employee called their internet provider to pay the bill so he could pull up my rental reservation. He offered no remorse or reimbursement. I will never use them again.

CHRISTOPHER VALLERY 
Rating:
2.0

Guy finally answer phone to schedule drop off and said just leave the truck and put key in night drop I will check it back in later . He was not very nice

Charles TURNER 
Rating:
3.0

Customer did not leave a comment.

Erica Haga 
Rating:
4.0

Equipment was dirty and greasy and well used. However, the equipment functioned as expected. Had to call the person upon arrival and waited while he responded. He was very helpful and got the job done.

Glen Bottoms 
Rating:
5.0

Customer did not leave a comment.

Terry Feely 
Rating:
1.0

Was not open on returning the truck so we could not verify returning, and I believe there is either an issue with the fuel guage on the unit or the are trying to stiff me with an extra fee.

TERI ADAMS 
Rating:
2.0

We arrived at 8:30 AM on Saturday. It was supposed to open at 8:00 AM. No one there. No place to park the truck and trailer. Used the U-Haul mobile App which was very good way to check out.

Anthony Spandrio 
Rating:
2.0

Customer did not leave a comment.

Rusty Foster 
Rating:
3.0

Took three hours to rent this truck! Ridiculous! Online experience was a nightmare. You need to work hard on these issues.

steven rose 
Rating:
5.0

Drop off was so easy. We were so tired and exhausted, he said he would handle all check in. And he did!! We received a verification email and receipt!! Done quick and easy!!

Rebecca Waugh 
Rating:
2.0

never saw an agent. only communicated by phone

Louis Miller 
Rating:
2.0

No one was there. Had to call several times before we were able to get a answer and was told to just drop it and leave

todd gringold 
Rating:
3.0

No one was around

JERRY SWEET 
Rating:
5.0

Customer did not leave a comment.

katherine fetty 
Rating:
4.0

Customer did not leave a comment.

Ronnie Freeman 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY REICHARD 
Rating:
3.0

Customer did not leave a comment.

BRIAN KUHN 
Rating:
5.0

Customer did not leave a comment.

james kennedy 
Rating:
3.0

Customer did not leave a comment.

BRITTNEY DRAINE 
Rating:
4.0

Customer did not leave a comment.

Georgia Oldham 
Rating:
3.0

The drop off location wasn’t working with the app and gps so I had to go pick it up and take it somewhere else. The location I was emailed for pickup didn’t match the actual location where I needed to go. The Hi-View Mini Mart in Owasso where I dropped the truck off at isn't a good location. Twice when we have used them they are upset when I’ve asked for a receipt. He asked me a few questions and told me I was good and that I’d receive an email. I believe he lied to me, because I didn’t receive an email until he printed me one out. I feel like that location doesn’t act with the best integrity.

Ryan Harrison 
Rating:
4.0

Everything went well and the truck was clean and all worked.

Ron Jantzen 
Rating:
4.0

Customer did not leave a comment.

Robert Robertson 
Rating:
5.0

More specific instruction for truck pick up.

william mccrimmon 
Rating:
5.0

Customer did not leave a comment.

WAYNE MAHURIN 
Rating:
5.0

Customer did not leave a comment.

Kenneth Foth Sr 
Rating:
5.0

Customer did not leave a comment.

SHERYL BIRKES 
Rating:
3.0

We dropped off during business hours, but couldn't find anyone there. Door was locked. There were no clear directions for key drop off or for parking. We were a little confused, but were glad everything seemed to be worked out on our email receipt. :)

GREGORY TOLLE 
Rating:
2.0

Customer did not leave a comment.

Joshua Payne 
Rating:
5.0

Customer did not leave a comment.

Buddy schwartz 
Rating:
3.0

Closed

Dennis King 
Rating:
5.0

No issues dropping off the truck.

Stacie Vinson 
Rating:
5.0

Customer did not leave a comment.

Mike Bellmard 
Rating:
5.0

Norman was aweaome also. The entire experience was so easy!

josh lancaster 
Rating:
1.0

This place is a joke...can't get contract/ paperwork right, can't get payments right to where they wanna double charge u, and definitely can't get drop off information right to where they keep hounding u even after uve dropped off at their location.... I will never use them again...and will definitely not recommend anyone I know to use them either ...I've never had so much trouble before with anything like this

Ambra Reynolds 
Rating:
3.0

The ramp on that truck has been cut down to half it's length and made for a very steep climb when loading and unloading.

Kevin Sappington 
Rating:
3.0

We didn’t encounter any employees at this uhaul because it was not open the day we dropped off the van. The process was simple enough, so I have nothing negative to say!

Rachel Rochell 
Rating:
3.0

On a Saturday there was no one present at office however there was a phone number on the inside of door. Once called it took 5-10 Min. for Norman to show up. Might suggest a permanent sign with info large enough elderly people don't have to leave there vehicle.

Ronald Orsburn 
Rating:
4.0

Customer did not leave a comment.

larry choate 
Rating:
5.0

Convenient, friendly, easy.

dwayne allen 
Rating:
3.0

Customer did not leave a comment.

Wadia Malone 
Rating:
4.0

norman is a nice guy helpful and responsible.

Adam Ghotbi 
Rating:
1.0

Nobody was there for the drop off and I had to call and leave a message..... during normal business hours on a Monday..... continued to wait, we decided to drop trailer and call again to at least fleet them know. About 2 hours later, received an email that trailer was checked in.

george sanders 
Rating:
2.0

Make sure everything that is supposed to be ready and done is taken care of. The truck wasn't swept out, the gas was lower than it was supposed to be, and there were roaches in it, so we had to fog it before it was loaded with our belongings.

Tiffany Berrong 
Rating:
5.0

Customer did not leave a comment.

Leah Shellman 
Rating:
5.0

Customer did not leave a comment.

kevin Sparks 
Rating:
2.0

I was charged for insurance I declined and then waited while the representative contacted haul and was told it would be reversed, but it never was. My printed invoice shows a total around $30 less than what went through my bank account. The location was not clean at all either.

Katie Wilburn 
Rating:
3.0

Better after hours dropoff instructions.

GEORGE HOOS 
Rating:
1.0

Customer did not leave a comment.

Joe Hoffman 
Rating:
3.0

We did not receive enough miles

Gayle Malone 
Rating:
2.0

Customer did not leave a comment.

Elvin Craig 
Rating:
2.0

This is obviously a part time job for this merchant. I went to Legacy Self Storage for boxes; if I had known about it, that's where I would have gone.

Richard Allen 
Rating:
3.0

Customer did not leave a comment.

hEATHER CASSELL 
Rating:
3.0

Customer did not leave a comment.

Michael Barolin 
Rating:
2.0

Wrong phone number listed. Never called me about truck rental

Willie Thompson 
Rating:
1.0

I made an online reservation on the morning of October 7, 2016 for a 20ft truck, an appliance dolly, a furniture dolly and a dozen moving pads. I had created my Uhaul account and completed my express check in online thinking that I would be able to save some time as I was led to believe. I then waited for a Uhaul representative to call me to confirm the time and place to pick up the truck. I finally received a call at 6:27PM and was directed to pick up the truck, equipment and pads at this Wagoner U Store It place at 9:00AM the next day. I show up the next day at 9:00 AM and I see the truck, but there was no one at the office. After a thirty minute wait, hoping someone would show up, I start making some calls and was finally able to get someone there to to let me have a truck and equipment. I gave him my name and order number and told him I did the express online check in. He couldn't pull up the information on his antiquated computer and I had to give him all the information I entered online. After he talked with someone on the phone at corporate office about my reservation, he prints out a contract for me to sign. I look it over and notice that there is no mention of moving pads or the dollies I had reserved online. He said that he did not have those in his inventory and that I should go down the street to another Uhaul agent to pick those things up. To my understanding, when I make a reservation, the truck and all equipment and moving pads were guaranteed to be at the agreed upon time and location. This was not the case, as I had to go to two separate Uhaul places to get everything I had resrved. It took almost three hours to finally get everything I needed. I was not happy about the whole thing.

Michael Sanders 
No reviews have been submitted for this location.

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