Great overall experience.
Peter Z
Customer Reviews for Wadeson Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $27 for missing blankets. I returned next day to dispute because we never used any blankets. The woman said' well the seal of the blankets was broken and the blankets were missing.' I told them the man who furnished me the truck simply gave preliminary instructions about the truck and di NOT do a walk through prior to my leaving. Furthermore this woman (when I returned the truck) simply asked 'did you gas up?' tonwhich I replied 'yes'. She then said 'ok we'll take care of the truck'. Again nobody checked the truck. Walking out I didn't feel.great about the process but figured such a longtime local company would be reputable enough not to play games.
Dean AReserved cargo fan unavailable
FRED JIt feels like I'm walking into a welcoming family business every time I rent from there. I've gotten to know their U-haul manager and she recognizes me so each transaction is efficient and easy. I will admit I prefer contacting the location directly rather than booking via the online portal.
Sam PThe rep was not helpful at all. I'm 73yrs old. He made me plug in the wiring to my Lincoln. Just stood there, had to get down on my knees to plug in. My brother has 6 u haul centers in Indiana. Customer service is very important.
Jerry PQuicker response time from U-Haul Warwick would be appreciated.
ANDREW GU-Haul attendant was short spoken and started servicing another customer in the middle of the transaction. She didn’t offer blanket rentals and referenced checking the website for any other info
DAVID MAll good
Joseph NTransaction was smooth, fast, efficient. I will definitely use them again.
gary SExcellent people and excellent service
DENNIS DDrop off was all automated very easy
Eric RTruck had no blower know when i went back to Wadesons i was handed a knob which didnt work.brought truck to my mechanic in town Fisher Auto.he said it needed whole no switch Drove 3 hrs in 10' weather without heat or defroster!!!!@@@
Raymomd SN/A
RAFAEL MGreats sales and service
ANGELO LMissy at U-Haul was fantastic getting my U-box and pickup ready for my move. I would highly recommend U-haul and Missy for your next move.
Andrew SRental procedure was smooth, professional, and courteous.
John LExtremely easy and affordable transaction.
THOMAS MThe inside of windsheild was filthy.
John HFire the crew at this site. The counter person was brusque and abrupt. The truck had not been maintained between users. The cab was filthy. The truck was parked with the passenger side in weeds that were waist high, making a complete inspection difficult. The truck turned out to have a maintenance issue which delayed us for about 3 hours en route. This particular truck had a bent rear step bumper, multiple dings, dents, tears, none of which were noted in its record, so it took me about 30 minutes to document all the damage. I will never use this company again.
Richard HMaintain your consistently excellent Customer Service!
Sam PI needed a pick up truck to get some firewood for the season. I ordered the truck online. I picked it up at the location, got checked in… was shown the truck went over what was expected… and on my way. The truck was clean , easy to drive and had all the room for what I needed to do. Upon my return… the check out process was equally effortless. In the event I would need another rental, I would not hesitate to rent from U-Haul again at this location. Thank you to everyone working there. I appreciate you.
Donald MOnline checkin was not ready and had to enter store to complete rental and get keys. Burning an extra 45 minutes ....I returned the keys to the outside key drop as instructed at pu. I see where I was charged a $20.00 fee for an "after hour" return. Picked up the truck@ 9:45 a or so and returned it @ approx. 2:30p same day. When I called the location they said it's was because I used the key drop rather than coming in the store. Absolute gouging .... The 20$ will not impact either Uhaul or myself, it is more the principal. Terrible attitude when I called the store to ask why.....
Daniel WGiven truck with 1/4 tank charged 30service fee for returning vehicles with 3/8literally for an 1/8 i was charged $30 service fee
Pedro PMy only complaint is being charged a “cleaning fee.” I returned the truck as clean as I received it, other than perhaps a few leaves inside. I don’t blame Wadeson’s, but rather UHaul. Otherwise the rental experience was excellent.
Rob HThe whole rental process was great from calling to reserve, picking up the uhaul and bringing it back. Everyone was super friendly and helpful. Wonderful experience. I would use this location again and again!
Amber KThe staff at Wadeson are some of the grumpiest people I've encountered in a HW store. Nevertheless, the motorcycle trailer was useless to me. The metal corrugated floor of the trailer prevented me from getting the bike up the trailer. My bike sits low and the metal damaged the bottom of my bikes frame where the ramp meets the floor. The metal corrugated floor of the trailer should be flush with the ramp but the floor is an inch higher making it impossible for me to get my bike over the crest and intersection of the floor and the ramp.
John SChecking in and checking out was smooth and easy. The staff at Wadeson’s is fabulous!!
KERRY DMissy was very kind and understanding.
John PUnfriendly associate unfriendly associate no communication with anyone associated with this rental
ROBERT RThe mileage cost wasn’t really explained to me. Too much fine print. 19.95 a day is quite misleading. The truck was a good Chevy pickup
GREGORY KThey where inconvenienced when I wanted to rent the trailer. First they told me they didn't have any trailers. When I informed them that there where three on the lot they asked me if I had a appointment. When I said no it seemed to be a problem even though they weren't promised to anyone else. They did rent me the trailer but definitely will not rent or buy anything from the store again. I experienced this similar problem with the same individual before but just assumed they where having a bad day but apparently that's how she treats everyone.
Brent SI registered online last night with license attached. they stated I needed to do it again. THis is my second rental two different locations both were on the slow side to get the truck and start to go and do what I needed todo. today was slow even once I was finished to close out rental.
Scott Hvery smooth...
EUGENE BI returned the truck briom cleaned but was unfairly charged a cleaning g fee. VERY UNHAPPY with this money grab.
roger mGreat place great truck
james cDo not change what a customer requested without consulting them. I understand you may not be able to fulfill, don't just put whatever in its Place. And do not say you will remove it from the account and credit me 15 and cause a customer 3 to 5 business days for a refund of 165 the cost of the rental I did not request or receive. I am on a budget this credit is a hardship for me. It was not necessary if they had notified the regular dolly was not available all would have been OK. Be careful at this site otherwise experience was fine.
mary hEasy and professional.
JOSEPH SMy only complaint is that I was charged for 3 gallons after having returned it to the same exact level as I had left with it. I was gonna call the store but I rather deal with corporate and the thing that upsets me is that I always rent from you
Joseph TGreat experience start to finish.
BARBARA CFix your web sight...
ANGEL VI have rented from this location several times. The service is extremely slow. I filled out everything on line, each time.. When I went to pick up the trailer I was told the person who handles UHaul would be right with me. Both she, and the tech who was milling around by us for 15 minutes while she helped store customers, knew we were waiting. Then, finally, she turns to us ( we were waiting just 10 feet away, at another counter in the store) and tells us to go out and hook up the trailer and come back in to do the paperwork, which I had already completed on-line- As if she could not have simply given us the 10 seconds attention to have us do this 15-20 minutes earlier. Again, the guy who helped with hook-up had been standing around waiting. The whole experience took nearly an hour, and we were the only UHaul Customer. This location needs to figure out how to prioritize the U Haul Customer experience. I have rented from other locations. This location really needs improvement.
Douglas OI cannot think of any improvements that are needed. I had a very good experience from start to finish.
Maureen Afast, convenient, EXCELLENT customer service... Missy at Wadsons is helpful, friendly and kind
Greg K