Customer Reviews for Wades Texaco Service
(Distribuidor de U-Haul del vecindario)

3,938 comentarios

1911 Guess Rd   Durham, NC 27705
(S Of I-85)

(919) 286-1184

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6:30 p. m.
  • Dom.: 9:30 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 286-1184

1911 Guess Rd
Durham, NC 27705
(S Of I-85)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6:30 p. m.
  • Dom.: 9:30 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I love that location they are awesome

katina H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

Good guys to work with!!

Christopher D. 
Clasificación:
3.0

"Clean" is an interesting condition to have a yes or no to. It wasn't junked up inside but the cup holders had a lot of dried, sticky soda and dirt and whatnot in them. Other than that, yeah sure, clean enough for something many sweaty guys are going to sit in all the time.

Trevor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaiah T. 
Clasificación:
1.0

truck windshield was not clean hard to park to pick up a truck the cigarette smoke in the office is really bad.

LISA P. 
Clasificación:
5.0

Personnel and location were fine. Web-based system for checking in, however, was very confusing.

Thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amari F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
2.0

The inside of the building smells horribly of cigarette smoke. It made my clothing smell like smoke for the rest of the day. I don't like that at all.

Esther M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY A. 
Clasificación:
3.0

We drove off of the lot with a trailer that was clean but one out of 4 lights worked. I called roadside assistance & Russ (I think) came out & worked & did everything he could. He was great. He got the lights going but they would barely blink when the blinkers were on. As soon as we left the driveway it blew another fuse (2 while it was being worked on). The trailer itself needs to be rewired.

stephanie M. 
Clasificación:
4.0

Process was smooth

Heidi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M. 
Clasificación:
5.0

Excellent service.

DAYSI G. 
Clasificación:
5.0

These guys are great. I have rented here before, and they are very reliable and professional.

Aaron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mahdi F. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAI L. 
Clasificación:
2.0

Bad attitude. Phone left off the hook (told me they were too busy to take calls - while he filled the potato chip shelf). Overall a bad time. UHaul equipment and tech worked fine - just a bad dealer.

Tony H. 
Clasificación:
3.0

We had trouble with the online checkin and in talking to the staff it is a common problem. 1. That process needs improvement. It should be pointed out what is required to complete that before signing up for it. 2. It should be more clear you don't need to do that (or shouldn't do that if you pick up during business hours)

Raymond H. 
Clasificación:
4.0

I didn't realize I needed to manage this rental by text and didn't check the van back in using the text. I also filled it up but still got charged for gas. More communication about the texting links and the return process. would have been helpful.

Anne Claire B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

A little bit small.... and it shows the wear of a place that has been doing this a long time. But the guys are awesome and very helpful.

Ribert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genavous M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ribert A. 
Clasificación:
1.0

They were rude unprofessional and I was unhappy with the complete process situation and everything I will never rent a uhaul again

Octavia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EULA R. 
Clasificación:
2.0

Owner was smoking and refused to get up out of his seat

Kesha H. 
Clasificación:
1.0

Very grouchy person

Alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian M. 
Clasificación:
1.0

Lots of drama to get the unit we had reserved. They were not very helpful and we had to resolve issue thru the 1-800 number.

jeffery M. 
Clasificación:
5.0

I rent trailers from this site frequently and they are always very helpful.

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRETT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLIK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShauna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Washington P. 
Clasificación:
4.0

Location is somewhat crowded, but the staff was very helpful and efficient.

Kevin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
1.0

My door was broken, and roadside assistance removed the support cables, making the door extremely heavy and dangerous to open and close alone. I should have received a replacement.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny L. 
Clasificación:
3.0

Wait time.

Dana C. 
Clasificación:
2.0

Our schedules pick up time was 8:00am. The man who runs the store was there by 7:45 but refused to open until 8:30 We had movers and were paying them by the hour. When I called U Haul to complain all they did was refund me $50. They offered to transfer my call to another department but by then I had been on hold for 49 mins. I asked the person I spoke to to E mail me some information and she did not do it. Our pick up location was changed the day before from a place that was open before 8:00.

Tim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sifron B. 
Clasificación:
1.0

Truck was not at the original location despite apparently having a lot of inventory. Sent me to Wade's where we had to wait for 30 minutes for him to open despite him being there and being very rude. I could not get the online to work and he blatantly would not help me and ignored me at first then finally grudgingly helped me. Horrible experience.

Joseph L. 
Clasificación:
3.0

Smoother experience overall to reduce stress

Chandravadan P. 
Clasificación:
5.0

Service has always been great

JAMES W. 
Clasificación:
4.0

I never asked for the dolly and now I have been charger for that. The guy told asked me about the insurance and then he was I don't have pads so take a dolly. But I never requested it! Do not try to play smart with your customers!

Mateo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy E. 
Clasificación:
5.0

I thoroughly enjoyed this. Mr. Wade was very nice and helpful through the whole experience. I would definitely recommend this location to my friends

Barbara M. 
Clasificación:
2.0

Smoke filled office. Older non customer friendly employees.

Monique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ODell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilie R. 
Clasificación:
5.0

Good good

Ocando G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

Wade's Texaco always provides excellent customer service.

ROBERT S. 
Clasificación:
5.0

The process was quick and the truck and trailer were excellent. Highly recommended.

Scott L. 
Clasificación:
5.0

Great crew to work with

THOMAS J. 
Clasificación:
5.0

Location was convenient and on site personnel were friendly and knowledgeable.

Adam M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Easy pickup and drop off at this location

Oliver N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

A little bit of a challenge to maneuver a trailer around as it is really small but workable. Guys working there are good guys

Ribert A. 
Clasificación:
5.0

Great location. Great team and service. Super helpful and responsive. Great experience. Highly recommend.

eric U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yunran C. 
Clasificación:
1.0

Ordered a 20 ft truck; received a 15 ft truck Selected a pick up location; had to go somewhere else Ordered a queen mattress bag; not available Ordered 2 dozen pads; only received 1 dozen VERY DISAPPOINTING

John E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasper A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett W. 
Clasificación:
1.0

Uhaul was given on empty and owner had a problem with mileage that car was returned in. Very rude. I have proof as well

dajohn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

The staff was friendly and helpful. The van I rented was clean and available when I arrived. A big THANK YOU to the 2 men. Their customer service was great!

BRENDA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phoebe W. 
Clasificación:
5.0

The gentleman helping me with my uhaul pickup and dropoff was very kind and knowledgeable. He made the process run very smoothly and answered all my questions.

Tivon F. 
Clasificación:
3.0

Owner is a heavy smoker and the cab of the truck smelled like smoke just from him moving it. It smelled horrible the entire 8 hr trip.

FRANK N. 
Clasificación:
3.0

help explaining how to hook up the trailer incase I need to take it off my car and put it back on. Make sure I know how to hook up lights, etc. How to lock it.

Jordan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIAJAH B. 
Clasificación:
1.0

Improve customer service. My experience was terrible.No one gave me a tour or instructions about the Uhaul truck, thank God as remembered from driving a similar Uhaul truck last year. I had to put the dolly on the truck by myself and I had to figure out how to lock the sliding door. And I was charge two times for service s rendered in which I have looked into.

CAROLYN A. 
Clasificación:
5.0

Keep furniture blankets in stock! Otherwise a fine experience.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
3.0

The check-in process was so long and tedious. A lot of it couldve been done beforehand and not at the location itself.

Vijaya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriela M. 
Clasificación:
3.0

The guys are always friendly and the process is painless. I have rented from Guess Rd, Durham for every move unless they were unable to provide a vehicle.

Tosha W. 
Clasificación:
5.0

Thank you as always

ARLISIA L. 
Clasificación:
5.0

Nothing went very smoothly. Thank you for your customer service.

David R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mariam A. 
Clasificación:
3.0

Rude men

LAKEISHA M. 
Clasificación:
5.0

Great, honest, and friendly customer service!!

Chautina G. 
No se han enviado comentarios para esta ubicación.

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