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Jasper L
Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Do not change anything it’s all great I like the location and its close to my house
TROY BNot sure about the next customer.but for us everything were perfect
KENNETH LI rented a uhaul yo move a one bedroom apartment, added that information to the website and all. After going home to move, I realized my uhaul did not have a ramp. One would assume all moving trucks will have one. That should be explained to students, especially women that some trucks do not have ramps. It made it more difficult for my movers.
SHARNAE PAlways nice friendly, professional staff.
MARIO MApp was incredible.
James JRoger helped me get my truck quickly and took great care of me. I highly recommend Wade's!
jonathan mThe staff was friendly and efficient.
MATTHEW HSo helpful
ASADULLAH AI returned the trailer early and was still charged the same amount even though I had been told it would be less. The right back tire on trailer was leaking air and had to be filled multiple times. Trailer was not in good condition.
CYNTHIA NPrices on mileage and also having to pay gas separate
NICHOLAS SThey were amazing at Wades Texaco! So kind and helpful. I would recommend to anyone.
Rebecca BThumbs up
DEMETRIUS HTruck was parked outside between 2 other trucks and fuel level was almost half.
Gabriela TI rented a van close to closing time and when I tried to start the vehicle, the key would not turn. I went back to the door and a closed sign had already been placed. I knocked and the attendant came out to assist me. He walked back with me to the truck and jiggled the steering wheel which he said sometimes locks up. Since I picked up the truck at 5PM so I could get an early start the next morning, I would not have been able to use the van until they opened the next day at 9:30 AM. They should have given me that instruction as soon as they gave me the key.
GREGG LThe service was great!
SONJA MThe folks at Wade's were great. Super helpful and patient with us. After being displaced from Western North Carolina, we absolutely needed people to be kind and upfront with us and they did just that. We are coming back here for all Uhaul needs from here on out.
BENJAMIN FGreat people, seamless experience!
Tamara TI got there by 8:50 I saw a gentleman come from the back and I ask what time he opens and he said 9:30 wm so I waited just as he open the doors he looked directly at me and said come on in that just made my day thank you sir and yes I would go again
GLORIA RIt's always a great customer service.
MARIO MStaff was very knowledgeable, helpful and efficient.
DAVID CThe location was closed and there were trailers everywhere. Contacting the National number proved to be fruitless. The customer service was well below standard. I was transferred 4 times before I was able to return my item. No one was willing to put forth the necessary effort to assist me.
Lynn SJudy and Roger are wonderful...I was a bit stressed out as I needed the rental to get my Mother packed up and moved after an unexpected death in the family. They were calm and patient, the truck was clean and comfortable. Judy made me feel like an important customer . The interaction with Judy and Roger added some peace to what has been a very challenging past few weeks.
JILL FHave rented from Roger for years...always good to go....
Christopher HU guys r the best, I wouldn’t change anything
BONIESHA JGreat experience .
ACHILLES CWades was great, however corporate sent me there instead of the place that is less than a mile from my house. I don't understand how I can go online and order a trailer two weeks ahead of time and Uhaul can't get my order to my poreferred location instead of making me drive ten miles out of my way.
Gary SConvenient location. 17ft U-HAUL was parallel parked very close to a telephone pole and was difficult to get out. Also was unable to use the mobile drop off feature (could have been a personal problem)
JESSICA FI got over-the-counter service. They were very helpful and got me on my way. I had a great experience, and I highly recommend it.
ROTHELL VThank you for everything!
Franklin Mvery friend people very helpful
GLORIA WWe always use the Guess Rd location they are professional and prompt.
GEONA PEverything was perfect
BILAL BNothing. It felt like and mom and pop shop. The implications of this is that you get excellent customer service. The woman working there deserve a 5 star review for outstanding customer service
FRANCK BI ordered a small truck but was given a 15-footer, which was way more than I needed. There was no opportunity to purchase moving blankets or ropes on site.
GILLIAN HNothing I can think of. The man and woman at this location were MUCH friendlier than other experiences I"ve had over the past few years renting from U-Haul previously at the location on US-70 and St. Mary's Rd in Hillsborough. I will continue to use Wades Texaco location for my future U-Haul needs.
Brian SThere were a ton of other trucks which was the only reason I felt remotely comfortable dropping my truck off at the abandoned-looking gas station. It's in the middle of a neighborhood with very little room for drop off. I can't imagine going there during business hours and expecting service.
Dylan HThe BEST U-Haul experience I've ever had - I'm actually looking forward to moving again in a few months so I can work with them again! Highly recommended. I even asked to adjust my truck size in the middle of my 3-day rental and they accommodated my request with ease and grace.
Cara NWow.. they were very helpful and professional.
Ananda JGentleman working there not super friendly.
Frank NI called to confirm we were dropping off the trailer as we had been instructed to; the person on the phone confirmed that they could see my reservation and we were good to return the trailer. When we arrived, whoever was there did not want to accept it. We had to insist they check the reservation, and finally they took the trailer.
gretchen kWade's Texaco is my go to place for U-Haul rentals. They are always busy but a great place for rental.
Charles EHave a much better personal also more staff. The intake person was overwhelmed and therefore very rude to my wife because he wasn't listening he decided to disrespect her for his mistakes
fred mThis location has had the same motorcycle trailer for over 3 years. The tongue is twisted/bent. While it still seems to be structurally sound, and tows just fine, it does put the trailer off-center of the vehicle, making reversing a little more difficult than it needs to be. Usually the trailers at this location have been clean, this one still had a good amount of debris in the corners (including some rocks, and cigarette butts).
Stacy KThe Staff was awesome. Probably the best I have dealt with renting a U-Haul. Only knock I would have is the truck check engine light was on and once you get to a certain speed the truck would shake really bed. But overall 7.5 out of 10
TRAVIS Wstaff was very friendly and knowledge while answering questions.
KEVIN SQuick and easy. Van was clean an easy to drive.
Phillip SGracias
aime bMy guys at this location was so helpful didn't really have a truck but he found me one Thanks for the help
priscilla d