Customer did not leave a comment.Tracey W.
Customer Reviews for Wades Texaco Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.corby S.
Customer did not leave a comment.sanda W.
Customer did not leave a comment.Michele K.
Top notch customer service, 5 starsAretha B.
Charged me for cleaning fee and I obviously cleaned the truck, two old rednecks that struggle with technology and have little to none customer service they should stick to doing the one or two car inspections that they get once a week!! Not a great location at allDemetrius M.
A few weeks before my move, I reserved a 15ft truck, hand truck, and moving blankets. I received an email the day before pickup with instructions to go to this location. I arrived when they opened, and they told me they did not have a 15ft truck or any moving supplies. I ended up getting a 10ft truck which made loading my stuff very difficult as I knew it would not be big enough. I was not comfortable driving a 20ft truck as I was moving to a large city. This may not be the fault of this location, but Uhaul should be aware of what each location has available. I had to take a $30 Lyft ride to get there, and I did not have time to try to find another location that had a 15ft truck.Danielle R.
The self check-in through the app was HORRIBLE. Melissa was the agent and the agent sent me back to the identity verification page multiple times without telling me what the problem was with my verification. The agent did not respond to my messages for OVER 10 MINUTES. 30 MINUTES after we started the check-in, my identity was still unverified even though I provided a clear picture of my passport and an available parent as the verification contact. The staff at the counter noticed my struggle and was VERY HELPFUL with the in-person check-in and equipment return.Kevin L.
Customer did not leave a comment.William B.
Sam provides next-level customer service with a flair for humor. Awesome location, very responsive to questions, and team goes above and beyond.Ashley A.
Customer did not leave a comment.GREGORY A.
Make sure the license plate number they report for verification matches the license plate number on the trailer. Other than that, not a thing. Renting was quick and easy, they put the trailer on and took it off quickly and carefully, and the trailer towed very true, just like it was on rails. Excellent experience, and I've recommended them to a number of people.John N.
Customer did not leave a comment.William W.
Customer did not leave a comment.Brett Y.
The truck was clean; however, it needs new wiper blades. Also, second U-Haul truck I've rented in a month. First one was a 26-footer for a 700-mile move. On both trucks, you can not adjust the outside mirrors. On the last truck, the right mirror was angled so much I had to literally put my head past the steering wheel to see anything off my right flank. Dangerous!Brian G.
East breezy as â€œtheyâ€ say.MARY D.
Customer did not leave a comment.Riccardo M.
Everything went smooth. The man that helped me turn in the truck was very nice and helpful.Latoya D.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.Taleya H.
Customer did not leave a comment.Tammy H.
The interior of this location takes a year off your life due to second-hand smoke when you walk in the door. I never get pads from here, because they smell so bad. The guy who runs it is pleasant enough, but my word, the cigarette stink!Thomas R.
The attendant smokes inside the rental locationZoraida M.
Kudos!!!! All was excellent, Thank youTRACY F.
Customer did not leave a comment.ALEXA G.
The van smelled so bad of cigarettes and body odor it was nauseating. Even the office was like walking into a cigarette factory. The U-Haul had exposed wiring, other people garbage, and saw dust or wood splinters all over the seat.Emily B.
Easy rental process! Happy to have a van available. Friendly staff :)michelle M.
Everything was good I recommendedErnesto R.
The entire store and truck smelled like cigarette smoke. The padding provided did as well and made all of our stuff smell like it as well.Jacob S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.donald K.
Customer did not leave a comment.James H.
Service is great as it is, thanks.....Phillip B.
I was not able to pick a drop off location that was closer to me-this one was 25 minutes away. Actual location was smoke filled and employees were complaining about each other. Was not pleasant.Bruce B.
This is a very friendly and convenient Uhaul location. They have plenty of trucks on sight. The staff is friendly and knowledgeable. My only complaint is the heavy smoke in the office. I have had covid twice and my lung capacity is not 100% yet. I had trouble breathing while inside. I had to step outside while the gentleman checked me in. He advised me the owner refuses to stop smoking inside. You might not care about your health but you should consider others that do. Other than the smoking this is a good location to get your Uhaul and it has a gas station on site to fuel your Uhaul.David W.
Customer did not leave a comment.Eric C.
The woman working in the shop was excellent, patient and very helpfulRebecca S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Reginald E.
Customer did not leave a comment.Tyranicia G.
Courteous and professionalJackie B.
Customer did not leave a comment.Norman A.
Staff was kind and efficient, A+ experience. Thank you!Kaitlyn K.
Great Service from Mr. Happy and others.macon T.
Customer did not leave a comment.Sandra T.
to the agency that I went to request the service the man who attended us has a bad character, he answers the questions in a bad way and never gives the correct answers when I went to deliver the truck I asked him for help to return the truck through the phone and he took my keys and he told me to leave and not do anything and I asked him about the return of the deposit and he didn't answer me I hope he has registered the return of the truck because he won't let me do it on my phone because I took my keysdarwin S.
Customer did not leave a comment.Jerrie G.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Tony W.
The Uhaul didn't have a ramp.william M.
Everything was good just kinda wish I did not have to move so far.Samuel H.
Customer did not leave a comment.Debbie C.
I gave an average rating solely because of the particularities of the lot itself. However, the customer service was incredible. The rents process was easy, and the gentleman gave me great instructions on how to start the truck (it was my first time driving a push-to-start vehicle). The return was also simple. All in all, a great Uhaul, but a funky lot.Deborah S.
Very friendly and helpful. Close to Duke University which helped tremendously in our move from storage to campus!Tammy S.
Very efficient service and easy drop off. I will use this location in the future.Ruth T.
They always do a good job for us.Cory L.
Nothing everything was greatTim K.
Customer did not leave a comment.Chevella P.
Customer did not leave a comment.Andrew B.
Customer service is horrible and I think the people that own this location would be better of dealing with minority people. I won't ever rent from them againDeLicia C.
Long wait for pick up but we did get what we needed. There was no one there when we dropped off the trailer Monday. No one answered the phone and there was no way to leave a message.kris O.
thank youCarmelita S.
I always rent uhauls here. They're respectful and services you well. The trucks are always clean. No problem here.JENNEH Y.
Customer did not leave a comment.James H.
Customer did not leave a comment.Rosa M.
Customer did not leave a comment.RICHARD H.
Putrid stale cigarette smell permeates the office. Not neat . . . But Roger was helpful and checked us in efficiently.Doug C.
Customer did not leave a comment.randall P.
Everything was great will be back thank youDianne F.
Always use this place !Eddie G.
better customer service politeness pleasebernard S.
Customer did not leave a comment.JOSEPH W.
Staff was very attentive, friendly, and helpful.Michael M.
Thaank you.Carmelita S.
Great customer serviceEMEKA J.
One of the side doors didn't operate perfectly. Check in/out via the website could have been easier. Had to wait until after the time my reservation was to actually get the vehicle. Otherwise good!Erin T.
Customer did not leave a comment.geendalena H.
Be more customer friendly regardless their coloroluwatobi O.
Friendly folks, enjoyed it.Dustin B.
Customer did not leave a comment.Kenneth R.
Online checkin was bad. On site checkin was great and took 1 minuteryan U.
Customer did not leave a comment.Zachary F.
Bigger facility, to crowded.Bruce B.
It was a stress-free, straightforward experience.JONATHAN W.
Keep up the great service that is always provided to your customers, thank youEULA R.
Customer did not leave a comment.MOHAMED A.
Thank you.carmelita S.
Customer did not leave a comment.terry R.
The truck was super nice. The staff was great. Highly recommend rent from here.Daniel W.
I filled up the gas tank to the level hiw it was given to me before returning it. But it turns out that Uhaul charges more fee for gas anyways. I was charged $35 for gas eventhough I had filled the truck to its original gas levels. I did not like that lack of information from your behalf. Explain then, that does not matter if the custumer fill out the gas tank at the end of the usage of the truck, that UHaul will charge a fee for gas anyways.Dania M.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Jennifer L.
The online check in process was terrible. It took forever just for them to approve me because it was difficult to get a clear pic of my license. It was also slow, and it would just been faster to go in. When I did ask for help from the attendant that was there I told it was online, they couldn't help us, and just wait to see what the app does. After about 40 min we were finally in our uhual and on the way. Next time I'll just use a human and not the online version because everything else was fine. Pickup was fine, but again, slow. Faster to just take the keys back to the person, and have them inspect it vs taking a million photos.Rebecca G.
Customer did not leave a comment.mary M.
Customer did not leave a comment.Bravin T.
Customer did not leave a comment.Hadji R.
Customer did not leave a comment.Masoud T.
Customer did not leave a comment.Shawn G.