Customer Reviews for W F Halls Self Storage
(U-Haul Neighborhood Dealer)

405 reviews

1919 W Pershing Rd   Chicago, IL 60609

(773) 254-7761

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: 10:30 am–5 pm

Services at this Location:

Contact Us

(773) 254-7761

1919 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: 10:30 am–5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I appreciate the service that I received. Was Happ with the service.

Michelle Chaurs 
Rating:
5.0

The best people

Daniel Loeza 
Rating:
5.0

Customer did not leave a comment.

Daniel Loeza 
Rating:
1.0

Customer did not leave a comment.

Maximilian Brustein 
Rating:
5.0

Just simple the best

Daniel Loeza 
Rating:
5.0

He was very polite and I will definitely use this location again

Patricia Butler 
Rating:
3.0

Clean up the place! Once a customer gets past the office area, it is very disappointing to see the dirt and filth that covers the floors, walls, elevators and storage spaces. Also, the light bulb in my rental space is blown out. Is the customer expected to climb to the ceiling and replace blown light bulbs?

willie morrow 
Rating:
5.0

Customer did not leave a comment.

Olbin Sanchez 
Rating:
5.0

Customer did not leave a comment.

Phillip Garreau 
Rating:
3.0

Customer did not leave a comment.

Paul Kettler 
Rating:
5.0

Customer did not leave a comment.

Ladonna Howell 
Rating:
5.0

Not a thing

Beatriz Quintero 
Rating:
5.0

Man at the Front Desk was very helpful and made it easy for me. No need for improvement !

DAVID RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Shavell Cole 
Rating:
5.0

The rep was really nice and efficient.

Mohamed Ouassou 
Rating:
5.0

Customer did not leave a comment.

KESHIA BERRY 
Rating:
3.0

The vehicle was dirty! Tire pressure low. No windshield wiper fluid. Cigarette burns on both seats. Front end out of line. Will be calling customer service for compensation for my inconvenience!

Michael williams 
Rating:
5.0

Customer did not leave a comment.

Carolyn Judon 
Rating:
5.0

Easy pick up and drop off excellent customer service!

rosario wolters 
Rating:
5.0

Angel had great customer service one of the best representatives I seen in a long time

Joshua Pabon 
Rating:
5.0

Customer did not leave a comment.

Julio Arocho 
Rating:
5.0

The vehicle was filthy

Erica Roberts 
Rating:
5.0

Nothing

Geff Koestner 
Rating:
5.0

Customer did not leave a comment.

Tomas Ordonez Trejo 
Rating:
5.0

Staff Friendly Very Professional

STEPHEN ZSAMBOKI 
Rating:
5.0

Angel really cares about customer service and gave us tips. The facility is spotless and safe.

George Black 
Rating:
5.0

Customer did not leave a comment.

Krystal Rosario 
Rating:
5.0

Customer did not leave a comment.

Ivan Perez 
Rating:
5.0

The process went very smoothly. The associate (I'm very sorry, I do not remember his name) was extremely nice and helpful.

Abriel Miller 
Rating:
3.0

The van was filthy and smelled terrible and had garbage in it and I requested 12 packing blankets and they were only able to offer me 6

Lupita Molina 
Rating:
5.0

Customer did not leave a comment.

Linda Williams 
Rating:
5.0

Customer did not leave a comment.

Erik Rivas 
Rating:
3.0

Customer did not leave a comment.

Melinda Jones 
Rating:
5.0

for me everything was fine, thanks

jose delgadillo 
Rating:
5.0

Excellent superb service so welcoming and super friendly! Love this place

JOSEPH ROBERTS 
Rating:
5.0

Great service! Steve, Angel!

anthony Mejia 
Rating:
5.0

My experience was really good

Jose Luis Avila 
Rating:
5.0

The Uhaul has some trash in the front, but nothing that was a big deal (a few straw wrappers). The staff at the location was excellent! Pick up and drop off were quick and easy.

Jessica Woll 
Rating:
3.0

Customer did not leave a comment.

Thomas cima 
Rating:
5.0

Customer did not leave a comment.

RICHARD CRAIG 
Rating:
5.0

The pick up and drop off was super simple but using the app took the longest. It did not work with my android. The specific issue was uploading the photos.

caesar sanchez 
Rating:
5.0

Clean interior

JOSUE REYES 
Rating:
5.0

I will rent a truck from this location in the future. Very helpful people and very clean vehicle. Thank you for your help.

THOMAS CARROLL 
Rating:
5.0

Customer did not leave a comment.

Kevin Kosciulek 
Rating:
5.0

Need to maintain the trucks clean disappointed to see it filthy and dirty.

ELIZABETH BALBUENA 
Rating:
3.0

Employee was very nice and helpful, but the equipment I was given was very dirty.

Clarissa Bonet 
Rating:
3.0

The truck was smelling, dirty, check oil lite was on. And it needed to be washed

SHARRON ROGERS 
Rating:
5.0

The customer service was extraordinary. Great staff and people.

NATALIE RAMIREZ 
Rating:
5.0

Just keep up the good work

MIKAIL MUHAMMAD 
Rating:
3.0

I was offered many times the option of 24 hours cell-phone pick up , to find out that that location did not have that available . I got there and it was closed ( i knew that , that’s why I was counting on that feature big big ordeal for men, U Haul should fix those discrepancies , terrible experience

JUAN TORRES 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY WOLF 
Rating:
4.0

Ensuring that all the "touch points" inside the driver and passenger areas of the car have been sanitized, as well as cleaning the storage area of the van. Providing sanitizer and sanitation wipes in the compartments.

Hannie Klaire Rial 
Rating:
4.0

More instruction on the return process ahead of time. Didn’t know about the option to fill out return forms after hours until I checked my textmessages, after returning the van. And made it seem like I’d be penalized for not filling it out by charging a “convenience fee” for them to look it over in the morning. Not a fan of random fees. Also had to look for gas cap for a while and some info on that would’ve saved us some time.

MAX STEWART 
Rating:
4.0

While Using Wipers due too lite Rain the Wipers did not work properly on windshield .

STEPHEN ZSAMBOKI 
Rating:
4.0

You need to issue these vehicles with a full tank of gas. I’ve been asking for this for years now.

John Dziennik 
Rating:
2.0

Absolutely the worst experience I’ve had picking up a rental. Made me drive to 3 different locations across the south side of Chicago, only to tell me that my rental/equipment was not available at the location. I had to accommodate these extra miles in my rental contract, and was not offerred anything to recoup some of the lost money from the rental. Ridiculous, 1/5

Andrew Schuermann 
Rating:
5.0

Customer did not leave a comment.

Andres Espin 
Rating:
5.0

Customer did not leave a comment.

BRIAN ROWE 
Rating:
5.0

Customer did not leave a comment.

ERIC ESPINOLA 
Rating:
5.0

Drop key slot: I used the online service to return the truck rental after hours. I dont understand why a "key compartment & compartment code" are noted on the instructions if there is only a key slot in the door & nowhere to enter the compartment information. I suggest a drop box near the mail slot.

Annette Pavon 
Rating:
4.0

Friendly service

Arianna Hermosillo 
Rating:
5.0

Customer did not leave a comment.

CANDIS POWELL 
Rating:
5.0

The Customer service was excellent!

Jermaine carter 
Rating:
5.0

This rental and storage place has excellent staff members who are very helpful. The place was always clean and maintained well.

Catherine Rodriguez 
Rating:
5.0

Customer did not leave a comment.

NAYHELY CURIEL CAMPOS 
Rating:
5.0

Fast and easy to rent

Jose Torres-Cuevas 
Rating:
5.0

Outstanding service!!!

anthony Mejia 
Rating:
5.0

Be cheaper for the miles is to expensive

LUIS SANDOVAL MARTINEZ 
Rating:
1.0

Customer did not leave a comment.

Sherlonda Bass 
Rating:
5.0

Staff very professional, knowledgeable & helpful.

CECILIA REYNA 
Rating:
5.0

Everyone was very helpful and everything was clean! Love that place.

Krystle Muniz 
Rating:
5.0

Angel was very sweet and knew his job

Yadira Watson 
Rating:
5.0

Give discounts

bettina maddox 
Rating:
5.0

Thank you for the extra day

sarah williams 
Rating:
5.0

The WF Halls Self Storage Inc location was great -- quick and easy. However, it's not where I had booked to pick up the truck. That was East Bank Storage On 35th St, where they had my reservation on file but no truck for me. It was a frustrating inconvenience -- especially given I had called the day before to confirm everything was in order -- that set me back about an hour.

Adam Fluck 
Rating:
5.0

Exelente services

Abelardo Jimenez 
Rating:
5.0

Customer did not leave a comment.

Tuncay Tas 
Rating:
5.0

Customer did not leave a comment.

Eric P Jorgenson 
Rating:
5.0

Customer did not leave a comment.

Peter Ulanowicz 
Rating:
5.0

Everything was great. The whole process was seamless and efficient. Angel has great customer service skills. Overall a great experience

Tiara Johnson 
Rating:
5.0

Customer did not leave a comment.

Megan Palomino 
Rating:
5.0

Everything went smoothly, which was great. The clerk was friendly and helpful, and the vehicle was very clean.

Ocatvia Wright 
Rating:
5.0

Customer did not leave a comment.

Matthew Dodge 
Rating:
5.0

The process was smooth and most of all there was an available vehicle last minute. I was able to return the truck early and deposit the key without hassle

Karen Shyne 
Rating:
5.0

Both representatives at the front desk we helpful and made this process easy. They explain everything to me and gave excellent costumer service!.

EDITH GONZALEZ 
Rating:
4.0

Everything was good unit was Queen just needed some maintenance had some sticky brakes and bad headlight alignment made it hard to see on unlit streets

GLENN KAMYKOWSKI 
Rating:
5.0

Amazingly friendly stuff. Super new truck

Arseniy Andreyev 
Rating:
5.0

N/A

Victoria Cervantes 
Rating:
5.0

Customer did not leave a comment.

Valerie Davis 
Rating:
5.0

Customer did not leave a comment.

Stephanie Nieves 
Rating:
5.0

none.

george laws 
Rating:
5.0

Customer did not leave a comment.

Sergio Morales 
Rating:
5.0

Customer did not leave a comment.

Pamela Staker 
Rating:
5.0

Customer did not leave a comment.

Chanel Trujillo 
Rating:
5.0

Customer did not leave a comment.

William Parra 
Rating:
5.0

Customer did not leave a comment.

Gabriela Esparza 
Rating:
5.0

Thank you!

Tammy Woods 
Rating:
5.0

Customer did not leave a comment.

Sebastian Walker 
Rating:
1.0

It took more than one hour to release the truck because of system issues. I missed my appointment time thanks to uhaul. Will not use uhaul again

MIGUEL ARIAS 
Rating:
5.0

Customer did not leave a comment.

Amanda Cortez 
No reviews have been submitted for this location.

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