Customer Reviews for Vista Truck Rental
(U-Haul Neighborhood Dealer)

4,310 reviews

835 N Santa Fe Av   Vista, CA 92084
(North East Corner of NSanta Fe and Townesite Dr)

(760) 940-9831

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Thur: 8 am - 3 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(760) 940-9831

835 N Santa Fe Av
Vista, CA 92084
(North East Corner of NSanta Fe and Townesite Dr)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Thur: 8 am - 3 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
2.0

Two wheel tow dolly messed up my front bumper. The dolly should not have a high front end

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Ordered my trailer is the ocean side U-Haul. Was notified an hour and a half before pick up that my trailer was not there and that they did not have one major inconvenience they automatically switched me to the Vista store. They were very pleasant to work with. The person that I talk to the Oceanside store was short and rude to me on the phone. Could not believe that they did not transfer a trailer to the store in which I ordered from. Bad customer service

TYLER A. 
Rating:
3.0

Needs to be a well lite area for individuals picking up and dropping off in the evenings.

Michael W. 
Rating:
5.0

Thank you Roseanne for great customer service!

Eric G. 
Rating:
5.0

Send me to the correct location. Your email sent me to the wrong location that was closed. It was more than a half hour later that the folks at Vista Truck rental called me. They wondered why I wasn't there. I was on hold for quite some time with your customer service dept. trying to find out where to go. I just kept getting transferred. Nobody knew what happened or where to go. Vista Truck rental was great, Uhaul customer service, I would give no stars to if that were an option.

JEFFERY B. 
Rating:
5.0

Customer did not leave a comment.

Bory C. 
Rating:
3.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Serve free pizza

Bill G. 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE T. 
Rating:
1.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

BARBARA F. 
Rating:
5.0

The staff were great.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Gloria F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Y. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

ELIAS A. 
Rating:
5.0

Nothing!

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
1.0

This location told me to fill up the tank to 1/4 I did that. Returned it and the claimed it was at 1/8th I've used u-haul 7 times in my life and this is the only time I've been charged an incorrect amount. I would never recommend this location.

TONY V. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The women workers were right on top of everything. The best team yet!!! ðŸ'

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

Nathan D. 
Rating:
3.0

I was overcharged for 2 doiles when there was only 1 on the truck & it was too small so we used my bigger one. See if I get a credit

SANDRA V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

I rented a cargo van for 19.99 and was never explained that over 100 miles I would be paying $89.00 Very deceiving. I think they should have told me that up front

SHERILL L. 
Rating:
5.0

Nothing! Y'all were great!

Austin Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
3.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

LUPE C. 
Rating:
5.0

Dirty only one person to help. Need mire staff

ANGELINA A. 
Rating:
5.0

Nothing different, keep up the good work. Looking forward to use your location again in the future. Thank you very much.

JOSE N. 
Rating:
2.0

Truck was horrible. Drove really bad. Steering wheel was all messed up and flaking off. Dolly came off causing seal to break during driving when we didn't even use the dolly. Super old truck almost 200k miles. Probably won't rent again.

Kristopher M. 
Rating:
5.0

Nothing. Very satisfied.

DANNY L. 
Rating:
5.0

Due to pandemic, please be advised that it would be great if every u-haul truck will have a hand sanitizer for the safety of everyone that will use the truck. Thank you and more power!

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JANELLE W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
1.0

Was $29.99 supposed to. But ended up paying over $130. your app would NOT let me check out after hours, added another $20.00 fake advertising about costs, feel like ripped off big time.

ELEMER S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Everyone did a great job especially with for such a busy day, The U-Haul team seemed a bit overwhelmed, but handled all the craziness with grace. Thank you for an awesome experience! We'll definitely be renting trailers from U-Haul again! Thank you!

CHRISTOPHER B. 
Rating:
5.0

I need to see more smiles!

TRISTANROY Q. 
Rating:
4.0

Customer did not leave a comment.

ERIN P. 
Rating:
5.0

I reserved a truck and tow dolly to move from CA to MN (before I drove my vehicle from MN to CA) at the Temecula U-Haul. After arriving CA and day before I was to pick up the equipment. I get a call from U-haul saying the Temecula location didn't have any equipment I reserved, but if I drive to Vista, CA, U-haul, I could get just the truck, as there was no tow dolly available in southern CA. I had to leave my vehicle in CA until I go back later to get it. Truck wasn't shiny new, but it could of used a wash. Checked the engine oil level at first gas stop after hearing a tappet/valve noise. Engine oil was a quart low … added oil and tapping sound stopped. Bottom line; if you don't have the equipment to rent just say so. Don't do a bait and switch.

DAVID G. 
Rating:
4.0

Need a off the street area so rentals and leave there personal vehicle. That would increase interest in your service.

SHARON C. 
Rating:
1.0

Customer did not leave a comment.

REGINO S. 
Rating:
4.0

On-line return process did not work.

Ann L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
2.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Our families go to for truck and trailer rentals.

JONATHAN V. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Great customer service, the ladies did all the work, super easy

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

They treat you like you are family very friendly and professional they make it easy for you to get what you need.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

EVODIO A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Thanks

JOHN S. 
Rating:
5.0

This location was friendly, helpful and got us out the door quickly.

RAJKO S. 
Rating:
3.0

Not related to this location specifically but I had reserved my truck 2 weeks in advance of needing it in Menifee, CA. I call the day before to confirm my reservation and they tell me that no truck is available but then magically there was one an hour south of me. This is unacceptable. If someone reserves a truck with ample time ahead of the when they need it, they expect it to be where they requested, not get told last minute that they have to drive an hour each way to pick it up.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARIO B. 
Rating:
4.0

Customer did not leave a comment.

Deandrea B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL J. 
Rating:
4.0

It was raining and the windshield wipes needed to be replaced. If I didn't need the truck so bad I would have returned it.

VINCENT G. 
Rating:
3.0

Customer did not leave a comment.

Rebeca S. 
Rating:
5.0

Customer did not leave a comment.

Kendra G. 
Rating:
5.0

Customer did not leave a comment.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

JESUS N. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
4.0

Customer did not leave a comment.

ERIC A. 
Rating:
4.0

Driver's door hard to shut

JOHN L. 
Rating:
4.0

I did not appreciate U-HAUL obstructing the cargo space with a dolly and bundle of pad that I did not request. The dolly was in the way, and I had a far better commercial dolly of my own! I was not able to put my last piece of large furniture in the truck, because the (useless-to-me) dolly used the space I needed!!! When I asked could they remove ithe dolly prior to my next rental, I was told, "NO".

JAMES M. 
Rating:
3.0

We got there just before closing. Like 90 seconds to spare and it was barely enough time but they were cool about it. Seems like it could be nicer to give us all a little more wiggle room but the other instructions were a good back up so I get it

DOLLY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

VIVIANA V. 
Rating:
4.0

Customer did not leave a comment.

Tanya C. 
Rating:
4.0

The staff was who helped us was patient and very helpful. The after hours return procedure was easy to follow and very thorough.

LINA M. 
Rating:
1.0

Confused on why it was $110 for a pickup truck rental.outrageous

Taylor R. 
Rating:
5.0

The staff at this location is absolutely wonderful. They really went out of their way to accommodate my needs.

Kristy K. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
3.0

When I arrived the mgr and employee were working on paperwork so I had to wait a while. I didn't appreciate it as I was paying loaders and I loaders by the hour. I would have understood if it had been a customer he was working with.

Patrice R. 
Rating:
5.0

Great service

MICHAEL N. 
Rating:
2.0

Truck was filthy. Windows were filthy. Mechanicals truck was good.

MICHAEL B. 
Rating:
3.0

Not be so miserable

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

we will be back for sure

WILLIAM P. 
Rating:
5.0

Friendly helpful staff

DAVID R. 
Rating:
3.0

The experience with getting multiple calls changing the pickup location, Then having to drive an hour away to pick up the truck is ridiculous. My reservation pickup time was pushed back multiple times even after I had a pickup guarantee. I also was told I will get a free day because of this issue. Come to find out they added another day to my order. I don't need more time I reserved the truck for the time I needed it. Over all the pickup experience sucks. I also was the one to ask what can be done because of the experience. the u-Haul reps that called never offered compensation. I still never received a credit for all the troubles. Customer experience is horrible.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

EMILIO C. 
Rating:
5.0

I was more than satisfied with this U-Haul dealer, they were polite, professional, and willing to do whatever it took to make this an easy experience. My only "complaint" would be with with the U-Haul app which requires a photo of the odometer and fuel level if returning after hours, it failed repeatedly to accept the photo. Lastly while the truck was clean, it had 186,xxx miles and in my opion a piece of junk. Both the steering and brakes were below acceptable and anyone without experience driving such a monstrosity would probably have either crashed or gotten a ticket when the cops assumed you're drunk swerving to keep it in the lane. Again in my opinion a truck of this size needs to be diesel, not gas for more than the benefit of power but for better fuel economy. I spent over $150 in gas for an in town move, and it just seemed like I was driving a 4 cylinder. Nothing against the actual local dealer, but please recommend putting this truck out to pasture.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
3.0

I was not acknowledged when I came in, and the truck was dirty. When I was helped, she was very friendly and helpful though.

CRYSTAL S. 
No reviews have been submitted for this location.

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