Customer Reviews for Vista Park Storage
(U-Haul Neighborhood Dealer)

158 reviews

7600 W Deschutes Ave   Kennewick, WA 99336

(509) 591-0504

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(509) 591-0504

7600 W Deschutes Ave
Kennewick, WA 99336

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 2 pm
  • Sunday:
    Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Same great service as the pick up. I felt like I had borrowed a truck from a pal, it was so easy… and again, hassle free.

Deborah Howard 
Rating:
5.0

Customer did not leave a comment.

DANILO Diaz-Brooks 
Rating:
5.0

Customer did not leave a comment.

Luis Esquivel 
Rating:
5.0

Storage met our needs and the manager was very professional and helpful in helping us get exactly what we needed.

DONALD HEINKEL  |  Overall Experience 
Rating:
5.0

The staff is highly professional and the place is kept clean and looks highly secure.

PAUL LAMM  |  Overall Experience 
Rating:
4.0

Everything was perfect except water sometimes entered the unit from the downspout of the rain gutters. Other than that everything was smooth. Thank you!

PAUL LANG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN RULLIE  |  Overall Experience 
Rating:
3.0

custermer service was very rude unfortunatlly

charlene carter 
Rating:
3.0

Customer did not leave a comment.

rick bolton 
Rating:
2.0

Owner complains openly to customers how he doesn’t get compensation for uhauls Picked up truck on 3/4 tank took pictures. Returned with full tank and let owner know he only replied with, “well that didn’t do ya any good now did it”! So he got free fuel. I was quoted 59$ I paid 69$ dunno why since I paid advance for mileage. Anyways. Grumpy and outspoken man who doesn’t need to deal with customers.

Amanda Throneberry 
Rating:
5.0

Customer did not leave a comment.

ONETTE GIBSON 
Rating:
5.0

Customer did not leave a comment.

DAVID HAMMOND 
Rating:
1.0

Customer did not leave a comment.

Sozo Food Bank 
Rating:
4.0

Customer did not leave a comment.

Antoinette Fite 
Rating:
5.0

Customer did not leave a comment.

Arlo Pagel 
Rating:
4.0

Needs better parking area

Scott Turley 
Rating:
5.0

Customer did not leave a comment.

Char Layne 
Rating:
5.0

Customer did not leave a comment.

GEORGE AUSTIN 
Rating:
5.0

They were extremely helpful with what we needed.

Chris Deering 
Rating:
5.0

Customer did not leave a comment.

JAY BOGAARDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dona Downing 
Rating:
5.0

This is the best and most secure storage facility in the Tri-Cities. The owner is on site so there is no shady stuff going on. It's about a 10 on the Johnston Scale of 1-10.

KEVIN JOHNSTON   |  Overall Experience 
Rating:
5.0

Wonderful, safe place.

JOHN DREW  |  Overall Experience 
Rating:
5.0

Was an absolute joy to rent from. I had a wonderful experience, will definitely be coming back.

Whitney Clemmons 
Rating:
5.0

Great storage facility very secure never had any issues or worries about my things on or in my trailers.

TANNER HUCKSTEP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Corbett 
Rating:
5.0

Amazing guy!! Above and beyond with everything!! I work in customer service and this guy really wowed me. When I need a U-Haul I'll be back to him. Fantastic work very friendly needed an extra day and he was ok with everything.

Tony Houck 
Rating:
5.0

Great service from Dana Denton. I would definitely recommend this location to a friend.

Aaron Sonnichsen 
Rating:
5.0

They raised the prices without any notice and that’s what made me want to cancel. But there were tons of spider webs and bugs in the unit. When I tried to cancel he misplaced my cancellation notice and still charged me the full amount. Doesn’t answer the phone when I call, so we’ll end up playing phone tag. Just let me cancel the unit that’s been empty…

ALEXIS EVANS  |  Overall Experience 
Rating:
5.0

The manager, Dana Denton was courteous and helpful throughout my storage unit stay for nearly two years. I would highly recommend using this storage to family and friends. Thank you for the great service! Loretta Messer

Loretta Messer  |  Overall Experience 
Rating:
5.0

Dana is Vista Park storage was fabulous! Professional, friendly and so helpful.

Katherine Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Dunn 
Rating:
5.0

We stored our RV for a few months at Vista Park Mini storage. They were the only storage that had availability in the area. The owner was swift in communication & assuring in security. The grounds were clean, access hours were of no concern. It’s said to be ‘strict’ but I took that as more safe & secure. 10/10 recommend!

DILLON HARGETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Hoopes 
Rating:
4.0

A small parking spot is literally my only complaint about this location. Customer service was WAY above and beyond what I expected. I would highly recommend this place to anyone who is looking for a friendly worker and values customer service, just beware of the parking! 😊

Dallon Hare 
Rating:
1.0

Customer service was horrible rude.

Janette Arechiga 
Rating:
5.0

Great customer service!

jonathan Montgomery 
Rating:
5.0

Customer did not leave a comment.

Amy Berg 
Rating:
5.0

Customer service was awesome! Will use again.

KASEY LACKEY 
Rating:
5.0

Awesome experience! Excellent customer service! These guys actually made renting a moving truck a fun experience. Consummate professionals.

Mary Chandler 
Rating:
5.0

Vista provided invaluable help in our unloading. They went far beyond what one might expect and maintained a positive attitude throughout.

JERRY BOGGS 
Rating:
5.0

Customer did not leave a comment.

Monique Bordynoski 
Rating:
2.0

NO ROOM TO PULL IN OR PARK. 20 foot truck in a standard car parking spot. No place for my wife to park to pick me up. She had to park across the street at another business.

Brad Markland 
Rating:
2.0

Uhaul was fine, but the guy at the facility was rude and hostile. Wouldn’t recommend going to this place.

Trevor Johnson 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY KANZLER  |  Overall Experience 
Rating:
5.0

Completely accommodating. Very safe, very friendly.

PETER DEKELES  |  Overall Experience 
Rating:
5.0

The person that took my truck reservation was not from the location that had the truck I rented. The person who took my reservation told me the wrong location to pick up my truck. The location that had the truck told me he dealt with 3 people that day that were sent to the wrong location. That's bad customer relations.

TYLER WATTS 
Rating:
5.0

Customer did not leave a comment.

ROBERT PARKS 
Rating:
5.0

The owner was great! The only issue that we had was the UHAUL site on the computer was extremely slow and difficult to navigate the change that I needed. The owner apologized several times and and made my experience positive and memorable!

KRISTIN BALDWIN 
Rating:
5.0

Very friendly and honest. Monty Stayner.

MONTE STAYNER  |  Overall Experience 
Rating:
5.0

I felt it was excellent I am not sure where you could improve

SANDRA GRAVES 
Rating:
5.0

Customer did not leave a comment.

JULIE HAMILTON 
Rating:
5.0

Dana was fantastic to work with! Very secure facility and well Maintained.

Bjorn Thompson  |  Overall Experience 
Rating:
5.0

Property manager lives on the property and keeps a close eye on everything. He was helpful and nice. I would store items there again without concern.

ANITA BRUCE  |  Overall Experience 
Rating:
5.0

Dana and his son Austin are awesome, even set me up with storage! Would DEFINITELY recommend this place!

STEPHANIE MORGAN 
Rating:
5.0

The owner was very nice and helpful. I was in a bind when I needed to store my stuff and he helped me out a lot. I’m definitely grateful and if I have to store anything again I will definitely go here.

ASHLEY KLUKOWSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanelli Aguilar  |  Overall Experience 
Rating:
5.0

I would highly recommend. My experience here was great.

Natasha Bass  |  Overall Experience 
Rating:
3.0

None

MICHAEL LAUERMAN 
Rating:
5.0

Nothing everything was perfect. Thank you

MARY JANE WILLIAMS 
Rating:
5.0

Great place n friendly people!

Arlene Sangster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Morgan 
Rating:
5.0

The storage owner was very kind and helpful

sellers lester  |  Overall Experience 
Rating:
5.0

Amazing customer service. Will definitely use this facility again.

Sara Lontz 
Rating:
5.0

Customer did not leave a comment.

Robert Anacker 
Rating:
5.0

Very good

JOSE GUARDADO  |  Overall Experience 
Rating:
5.0

Dana was very helpful in a lot of way. He answer all my question with the best way.

LESLIE LOCKHART  |  Overall Experience 
Rating:
5.0

I cannot remember the person's name who helped me, but he was super awesome. Very friendly and helpful!

Jared Hanson 
Rating:
5.0

Customer did not leave a comment.

Emma Wright 
Rating:
5.0

Customer did not leave a comment.

LEE MCKEWEN  |  Overall Experience 
Rating:
5.0

Staff was courteous and easy to work with.

IAN GOOLDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY RAY URBAN 
Rating:
3.0

Honor your bids

DOUGLAS ROSS 
Rating:
5.0

Friendly staff, secure and convenient location.

Ira Garner  |  Overall Experience 
Rating:
5.0

The manager was very friendly and helpful.

LEWIS WHITE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACY SIMMONS 
Rating:
5.0

Customer did not leave a comment.

EDWARD KLEIN 
Rating:
5.0

Provided outstanding customer service especially with the reservation! Highly recommend!

Thomas Raines 
Rating:
5.0

Customer did not leave a comment.

MARTHA NIPPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA CHRISTENSEN 
Rating:
5.0

Nothing, great service!

DANNY JOHN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

PENNY DE SHAW 
Rating:
5.0

Customer did not leave a comment.

STACIE WEBSTER 
Rating:
5.0

Your company is extremely unorganized. I reserved my truck from one location, sent to another location who had no trucks. Someone else was 1 1/2 hr late so I got their truck. No blankets or dollies. When someone reserves a moth in advance make sure you have the equipment. My guy was AMAZING & helpful.

JOSHUA RIGGINS 
Rating:
5.0

Customer did not leave a comment.

VANESSA GRAVES 
Rating:
5.0

Customer did not leave a comment.

ETHAN RYAN PAYTON 
Rating:
5.0

Customer did not leave a comment.

PAUL HAMON 
Rating:
5.0

Customer did not leave a comment.

Teresa Rodriguez 
Rating:
5.0

The facility was always well maintained, safe, and clean. The manager was always very helpful and responsive. When we had a problem with damage caused by the occupant of an adjacent unit, they quickly resolved the problem to our complete satisfaction.

NEWELL FAUSZ  |  Overall Experience 
Rating:
5.0

Nothing! The guy at the counter was awesome !

Amanda Haines 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS GROSS 
Rating:
5.0

Customer did not leave a comment.

David Konyu 
Rating:
5.0

Customer did not leave a comment.

luzcel tuazon  |  Overall Experience 
Rating:
1.0

Heavy pressure, heavy, to buy Uhaul's insurance. Poor I won't recommend Uhaul's Spokane dispatch is horrible. Said there weren't trucks available anywhere but Kennewick, and charged me out of state sales tax. I found three trucks closer in Oregon but after 5:00, too late to risk changing. I won't be a customer again unless I absolutely have to.

ANDREW MARKS 
Rating:
5.0

The management was very helpful and provided top shelf service. Would definitely recommend them.

DONALD HENKEL  |  Overall Experience 
Rating:
2.0

I reserved a truck online, thinking that all I need to do is to be there and grab the key and go. The front desk, however, asked for my driver's license and credit card and charged me a safe coverage ($14.99) without letting me know about it. I would not recommend this place to anyone. Not transparent!

ZHAO YANG 
Rating:
5.0

Customer did not leave a comment.

RYAN RENCEHAUSEN 
Rating:
2.0

Customer service in the office

patricia morales 
Rating:
5.0

Customer did not leave a comment.

PAUL LANG 
Rating:
4.0

Customer did not leave a comment.

Easton Ellsworth 
Rating:
5.0

Very satisfied with the facilities and the staff. I would highly recommend them .

OUIDA HAUSNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS PEDERSEN 
Rating:
5.0

Customer did not leave a comment.

Kathy Gneiting 
Rating:
5.0

Customer did not leave a comment.

george hill 
Rating:
5.0

Vista Park very helpful and professional. Would recommend them to anyone for storage and moving needs.

JOEL MURRAY 
Rating:
5.0

Customer did not leave a comment.

SHARON DAVIN 
Rating:
5.0

Customer did not leave a comment.

CORY HENNING 
Rating:
3.0

U-HAUL knows how to take a resvation, but doesn’t know how to keep it.

pete bonefield 
Rating:
3.0

Customer did not leave a comment.

Gloria Dawn bates 
Rating:
5.0

Amazing service.

Robert Haun 
Rating:
5.0

Customer did not leave a comment.

KATHY JONES 
Rating:
5.0

Excellent experience! I will definitely rent from here again.

SETH BAYSINGER 
Rating:
5.0

Customer did not leave a comment.

Martha Erichsen 
Rating:
5.0

Owner and son were great to work with: friendly and focused on a clean, efficient customer experience. I will do business with them again when I need to.

Derek White 
Rating:
5.0

Customer did not leave a comment.

Andrei Chirila 
Rating:
5.0

Where do I begin?? The man at the front desk was so sweet and kind his customer service was seriously outstanding. I haven’t received customer service like his in a long time. I will definatly go back for storage or uhaul needs I may have in the future.That man was awesome as well as the gentle man who helped us into the uhaul. They need a raise!

Krista Mendez 
Rating:
5.0

Super nice guy who runs the place. Explained everything I needed to know. Definitely would rent here again.

Rachael Seal 
Rating:
5.0

The online account set up was not easy.

Elizabeth Meyer 
Rating:
4.0

Customer service was horrible! The storage place itself was excellent, the uhaul part was horrible and I will not recommend uhaul to anyone!

HEATHER CONRAD 
Rating:
4.0

Customer did not leave a comment.

bruce westerberg 
Rating:
5.0

Customer did not leave a comment.

Mary Hui 
Rating:
5.0

excellent customer service-very helpful and transparent about everything. Will absolutely be the first place i go in the future for truck rental needs.

Stephen Ledum 
Rating:
5.0

Customer did not leave a comment.

KAREN HERBER 
Rating:
5.0

Customer did not leave a comment.

DOUG SYLVESTER 
Rating:
5.0

***** 5 STARS - Read THIS ONE ***** I chose Dana after researching and finding his excellent reviews, and it paid off yet more than expected. As the manager, Dana was outstanding in all aspects of his trade. The excellent product and genuine professionalism both he and his staff delivered was truly exceptional. And refreshingly, it matched the highest standards of service I have encountered, both locally and across the nation. Thanx Dana, ya killed it!

SCOTT DAVIS 
Rating:
3.0

Customer did not leave a comment.

Catherine Britain 
Rating:
5.0

Customer did not leave a comment.

tallan schow 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

julio mandez 
Rating:
3.0

Customer did not leave a comment.

bryan sanford 
Rating:
5.0

Customer did not leave a comment.

MARK KNAUSS 
Rating:
2.0

The location was clean, but the parking lot is tiny -- there were only three parking spaces, and there's little maneuvering room. We had a 10' truck so it was manageable, but a larger truck would have blocked part of the driveway -- something U-Haul insisted we not do.

Kim Kremer 
Rating:
5.0

Dana was always congenial and respectful. I enjoyed working with him. The storage room was clean and well maintained. Thank you

CAROL CRESSE  |  Overall Experience 
Rating:
5.0

Great service!

donald sykes  |  Overall Experience 
Rating:
5.0

I would give a higher rating for this storage facility if I could. The manager running this place is so AWESOME and helpful. When we were in need he helped. I would highly recommend this place, AA++.

BOB JUDD  |  Overall Experience 
Rating:
5.0

Dana was great and very accommodating, always available when we needed him. We would definitely recommend vista park mini storage to all our family and friends!

WENDY RADILLO  |  Overall Experience 
Rating:
4.0

It was clean and the manager was very helpful and professional!

Privacy Request  |  First Impressions 
Rating:
3.0

I still need this storage. I`m going to use Today. I just had to do a lot of packing. Thanks

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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