Comentarios de los clientes para Virgin Automotive Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Virgin Automotive Inc

Clasificación general:

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Mary Jane B.
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El cliente no dejó un comentario.

joe H.
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El cliente no dejó un comentario.

Ian G.
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El cliente no dejó un comentario.

Robert K.
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The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard back

Andrea C.
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El cliente no dejó un comentario.

Chad P.
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Great customer service great truck

mark B.
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Excellent customer service. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.

Wellington H.
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Great customer service, helpful and very professional!

mary G.
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El cliente no dejó un comentario.

Nicholas A.
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Super friendly and knowledgeable. Would highly recommend

John Y.
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El cliente no dejó un comentario.

Duncan M.
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El cliente no dejó un comentario.

Kenneth F.
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El cliente no dejó un comentario.

William Y.
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Chris was great!! Very professional and helpful. Everything was quick, easy and as promised!! Will definitely return if we have u haul needs in the future!!

Thomas N.
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Thanks go to Chris Virgin.

CHRISTOPHER S.
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Pick up Drop off was fast . Chris at Virgin Automotive was easy to work with. Great mid- Cape location, didn't have to drive to Hyannis!

gary W.
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El cliente no dejó un comentario.

Lynn D.
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El cliente no dejó un comentario.

HELENA W.
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The location and whole process of getting the uhaul was amazing at the location. Virgin automotive and Chris himself were so friendly and accommodating. No complaints there. But the way uhaul runs their business is another story. The biggest scam and bait & switch operation. A dirty way of doing business. Don't tell me a 10 footer is only $19.99 and at the end of the day, there goes $200 from my bank account and I didn't even leave Cape Cod. It's $19.99 just to look at the vehicle. Then if you wanna drive it, be prepared to give up your first born ??. Deceiving. Change your business strategy, uhaul. You're only going to piss people off and tarnish the good relationships you have with the companies that outsource your business.

gary W.
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El cliente no dejó un comentario.

John D.
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The truck was not supplied with what I had ordered and was charged for

Scott N.
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Chris was friendly and helpful

Lynn D.
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

sharon M.
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El cliente no dejó un comentario.

Daniel C.
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El cliente no dejó un comentario.

John W.
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I left it parked outside a shed at drop off center.

Palmer E.
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Fantastic Customer Service!

Mark S.
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El cliente no dejó un comentario.

Bruce E.
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The service provided was very efficient. The service provider was cordial and personable. I would definitely go back

kara P.
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El cliente no dejó un comentario.

Eugene S.
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The owner, Chris, went out of his way to accomodate me. Dry much appreciated.

Bruce M.
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El cliente no dejó un comentario.

Jonathan M.
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El cliente no dejó un comentario.

Debra Y.
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El cliente no dejó un comentario.

kevin M.
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El cliente no dejó un comentario.

william E.
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El cliente no dejó un comentario.

David H.
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U-haul offered a hand truck and furniture blankets - these were not in the truck when I picked it up. When I called Virgin about these later - he said - Oh - i dont have that stuff, I never supply - call Hyannis. If this was the case why did your web offer it? NOw I need to pursue a refund for these items? Seems like a poor plan on your end, that creates additional burden for me.

john R.
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El cliente no dejó un comentario.

linda P.
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Was greeted professionally and friendly. Everything was ready for me when I arrived. Very efficient service. Needs no improvement! Great service. Super clean truck.

Jennifer M.
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El cliente no dejó un comentario.

Carl C.
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El cliente no dejó un comentario.

ROBINSON C.
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El cliente no dejó un comentario.

Cynthia G.
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El cliente no dejó un comentario.

Bradford P.
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El cliente no dejó un comentario.

Susan N.
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Owner was super nice

bill B.
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Chris was extremely helpful ??.

Shawndrea G.
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Everything was great

Patricia L.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

faith S.
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Chris always takes the the make sure the trucks are in tip top shape. He answers all my questions and is extremely helpful.

jesse W.
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El cliente no dejó un comentario.

Noel I.
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El cliente no dejó un comentario.

robert R.
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El cliente no dejó un comentario.

Tanisha G.
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Great place for a usual rental

Steve S.
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It was a quick drop off. Nothing to improve.

Frank M.
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when I made a reservation at hyannis U haul and went to pick up the truck they said they had no vehicles. I had to spend 30 minutes on the phone and then to go Virgin Automotive in Yarmouth to get the truck overall the truck was good but the hyannis location screwed up and made a reservation for me that they could not honor. When I went to Hyanns they had two trucks in the lot but would not give me one. Overall I believe I should get a partial refund or discount.

Tim R.
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El cliente no dejó un comentario.

Scott M.
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Thanks Virgin Auto

Paul L.
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El cliente no dejó un comentario.

Jessica J.
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El cliente no dejó un comentario.

Colin D.
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El cliente no dejó un comentario.

John J.
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El cliente no dejó un comentario.

David T.
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El cliente no dejó un comentario.

jefferson B.
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El cliente no dejó un comentario.

Evan L.
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Chris was extremely friendly and helpful.

kristen K.
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El cliente no dejó un comentario.

Rosalyn C.
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Nothing, it was perfect!

jennifer M.
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Chris is amazing and a pleasant person to deal with!

William H.
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Very helpful and knowledgeable

Mary C.
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Virgin Automotive was the best. U-Haul sent us on a 7 hour nightmare in search of a 10' truck. It was originally scheduled for a noon pickup in Orleans, MA, but the price was $100+ more than what I was quoted so I cancelled. I eventually got the truck I wanted,. at the correct price, thanks entirely to the owner of Virgin Automotive. U- Haul needs to overhaul their online reservation process: When choosing a destination the question is asked if you could be flexible. I originally chose Springfield, VT, but if I would agree to drop the truck off in Brattleboro, VT U-haul would drop the price by $106. Someone interpreted that to mean Brattleboro was my first choice, and in order to get the discount, I would have to drop off in Greenfield, MA. That would have been rediculous. In the end it worked out and there are some very good people we encountered at U-Haul, but they were not empowered to correct the price. That is, until we got to Virgin Automotive. And he fixed it. I hit recommend Virgin Automotive to anyone in need of their services.

William D.
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Thanks

ryan L.
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El cliente no dejó un comentario.

john R.
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El cliente no dejó un comentario.

ryan L.
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Great experience

Justin W.
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El cliente no dejó un comentario.

Rich B.
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El cliente no dejó un comentario.

steven C.
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El cliente no dejó un comentario.

Michael S.
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I had an immediate need but the reservation process was terrible. First got an acceptance online and while I headed to the pickup site the regional coordinator sent an email that they could not provide a van anywhere near but had one 30 miles away. However the local agent in Dennis knew of a nearby location at Virgin Automotive who had a van. He confirmed that and at the pickup the owner was extremely helpful. Also while trying to reserve the first van online I somehow ended up with an order for $135 in moving supplies which I did not need or want. The order shipped immediately so I will have to physically return it to a uhaul site. I'm very unhappy about and will never reserve a van from uhaul online site again. I have only praise for the people on the ground who helped me in a tight situation. The van I rented was new, clean comfortable and drove perfectly through torrential rain.

joe M.
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Chris at Virgin Auto has been very accommodating. Our pantry has been renting a u-haul weekly to pick up food from the Boston Food Bank for distribution at our food pantry. For the past year or so we have been picking up the truck at VA, which is a convent location for us. We have recently purchased our own vehicle and will no longer be doing the weekly rental.

Barbara S.
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Gentleman who helped us very accommodating and helpful...service could truly not be any better. I think he could use more uhaul trucks availability was poor....we rented the last vehicle!!! Everything else perfect!

Daniel S.
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El cliente no dejó un comentario.

DEBORAH M.
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El cliente no dejó un comentario.

Larry K.
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Chris was extremely kind and helpful. We would definitely recommend this location to anyone.

James A.
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El cliente no dejó un comentario.

FRANCIS S.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

DENNIS P.
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El cliente no dejó un comentario.

phil G.
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Overall good experience. I would have appreciated starting full tank of gas rather than just the 1/4 tank they gave me.

James C.
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El cliente no dejó un comentario.

bob P.
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El cliente no dejó un comentario.

Karen A.
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Truck was perfectly clean and waiting. The site was easy to find and the staff both professional and friendly. Highly recommend.

sarah D.
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Extremely satisfied!

Jane R.
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El cliente no dejó un comentario.

richard S.
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El cliente no dejó un comentario.

BOB B.
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El cliente no dejó un comentario.

Barbara N.
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Great owner/operator; great experience.

lauren K.
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Best experience I've had. Great company!! Thank you so much for being so accommodating. I will definitely recommend this location.

Karen O.
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El cliente no dejó un comentario.

ANDREW M.
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You need to improve your online system. I originally booked a truck online in S. Dennis then was called by scheduling to let me know that they didn't have a truck. The day before I was to pick it up the location in W. Yarmouth called and said that they didn't have a truck at 9am but was expecting one around 11am and could I wait. I agreed but needed to reschedule my movers. Not good. Also the truck did not have a loading ramp.

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