Very helpful when I moved pick up day back a day!!!Gwendolyn M.
Customer Reviews for Virgin Automotive Inc
(Distribuidor de U-Haul del vecindario)
West Yarmouth, MA 02673
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 10/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HELENA E.
El cliente no dejó un comentario.Maria R.
The Auto shop was great and made the drop off a breeze!SUSAN C.
El cliente no dejó un comentario.Robert M.
The website says there is 24/7 access and that I could pick it up even though the location was not open. Not until the day of the rental did it say that I had to wait for it to open to pick up the van. Drop off was fine but pick-up should be available remotely or at least explain that at the time of booking,.don A.
El cliente no dejó un comentario.ROBERT O.
El cliente no dejó un comentario.William L.
The owner was very helpful and asked how my experience went. I highly recommend Virgin Automotive, Inc.Karl S.
El cliente no dejó un comentario.KATHERINE F.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.mindy M.
This location was 25 miles away from original location.Joseph L.
El cliente no dejó un comentario.fred T.
My dolly and furniture mover wettest included and i was given a bunch of mats we didn't need so we were told we couldn't get a refundKylie C.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.PHILIP D.
double check the information that is input into the computer. Was overcharged for mileage and daily rate. May have been a computer error but now I am left to correct the errorsTIFFANY M.
El cliente no dejó un comentario.ryan L.
Mechanically the truck was in tip top shape and also very clean, the only trouble we experienced was the trucks driver seat did not go back far enough. The driver was six foot, eight inches and he literally had no room for his legs to go. While driving his legs were right up against the dashboard making driving uncomfortable. They should allow for more space from the drivers seat to the dash board. This was the only problem I found. I hope I have helped a little with your review.dee S.
El cliente no dejó un comentario.Warren S.
El cliente no dejó un comentario.SCOTT M.
El cliente no dejó un comentario.James Y.
Owner is super easy to deal with. Incredibly laid backSamuel J.
I was charged for the protection plan without consenting (found it on the invoice after paying) which was annoying but otherwise the experience was fine.marc T.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Dave C.
El cliente no dejó un comentario.John H.
The location was convenient, but gritty industrial park like. No big deal to me, not unsafe, but not "clean and inviting" . Mechanic who received keys from me was pleasant, polite regular guy: "Thanks a lot, have a nice day". Done. And I didn't have to drive a few miles more to the "clean, inviting" location in Hyannis.GLEN K.
El cliente no dejó un comentario.James T.
Friendly helpfulMICHAEL D.
El cliente no dejó un comentario.Melissa C.
Was overcharged by $40 and got the runaround from U-Haul when I tried to get it dealt with over the phone. One customer service rep said he could not do refunds and gave us a number to call that was the same as the original number we called. Second woman promised to transfer us to a manager then hung up on us. Will be disputing these charges through my credit card.Nicholas U.
The truck was exactly what I requested and the rental price was fair. The guy in the office was nice, but I was told the truck had 1/2 tank of gas when it only had 3/8. I asked him to correct it, and he said he would, but then I was charged a gas fee when I returned the vehicle with more than 3/8 tank! Please refund this incorrect charge immediately.Isaac H.
Ll was ok except Appliance Dolly not in truck and to this day have not credited the money back. Yes it only $10 buys it's the customer service...Brian S.
Personal service was very good! Office decor was dated and posters were inappropriate. There was not any covid precautions in place.Donna P.
El cliente no dejó un comentario.JASON M.
This drop-off location is kinda out of the way, but it's on the Cape which is exactly what we needed after buying a home there. Since we are in the midst of a global pandemic, I opted for the contactless drop-off. It was simple and easy to follow. I highly recommend U-Haul and this location if you are moving to or from the Cape!Nathan F.
Another look under the seats during cleaning - there was an empty soda can under the passenger seat.Claus H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.EVANDRO C.
El cliente no dejó un comentario.Mary Jane B.
El cliente no dejó un comentario.joe H.
El cliente no dejó un comentario.Ian G.
The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard backRobert K.
El cliente no dejó un comentario.Andrea C.
Great customer service great truckChad P.
Excellent customer service. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.mark B.
Great customer service, helpful and very professional!Wellington H.
El cliente no dejó un comentario.mary G.
Super friendly and knowledgeable. Would highly recommendNicholas A.
El cliente no dejó un comentario.John Y.
El cliente no dejó un comentario.Duncan M.
El cliente no dejó un comentario.Kenneth F.
Chris was great!! Very professional and helpful. Everything was quick, easy and as promised!! Will definitely return if we have u haul needs in the future!!William Y.
Thanks go to Chris Virgin.Thomas N.
Pick up Drop off was fast . Chris at Virgin Automotive was easy to work with. Great mid- Cape location, didn't have to drive to Hyannis!CHRISTOPHER S.
El cliente no dejó un comentario.gary W.
El cliente no dejó un comentario.Lynn D.
The location and whole process of getting the uhaul was amazing at the location. Virgin automotive and Chris himself were so friendly and accommodating. No complaints there. But the way uhaul runs their business is another story. The biggest scam and bait & switch operation. A dirty way of doing business. Don't tell me a 10 footer is only $19.99 and at the end of the day, there goes $200 from my bank account and I didn't even leave Cape Cod. It's $19.99 just to look at the vehicle. Then if you wanna drive it, be prepared to give up your first born ??. Deceiving. Change your business strategy, uhaul. You're only going to piss people off and tarnish the good relationships you have with the companies that outsource your business.HELENA W.
El cliente no dejó un comentario.gary W.
The truck was not supplied with what I had ordered and was charged forJohn D.
Chris was friendly and helpfulScott N.
El cliente no dejó un comentario.Lynn D.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.sharon M.
El cliente no dejó un comentario.Daniel C.
I left it parked outside a shed at drop off center.John W.
Fantastic Customer Service!Palmer E.
El cliente no dejó un comentario.Mark S.
The service provided was very efficient. The service provider was cordial and personable. I would definitely go backBruce E.
El cliente no dejó un comentario.kara P.
The owner, Chris, went out of his way to accomodate me. Dry much appreciated.Eugene S.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Debra Y.
El cliente no dejó un comentario.kevin M.
El cliente no dejó un comentario.william E.
U-haul offered a hand truck and furniture blankets - these were not in the truck when I picked it up. When I called Virgin about these later - he said - Oh - i dont have that stuff, I never supply - call Hyannis. If this was the case why did your web offer it? NOw I need to pursue a refund for these items? Seems like a poor plan on your end, that creates additional burden for me.David H.
El cliente no dejó un comentario.john R.
Was greeted professionally and friendly. Everything was ready for me when I arrived. Very efficient service. Needs no improvement! Great service. Super clean truck.linda P.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.ROBINSON C.
El cliente no dejó un comentario.Cynthia G.
El cliente no dejó un comentario.Bradford P.
Owner was super niceSusan N.
Chris was extremely helpful ??.bill B.
Everything was greatShawndrea G.
El cliente no dejó un comentario.Patricia L.
El cliente no dejó un comentario.Richard S.
Chris always takes the the make sure the trucks are in tip top shape. He answers all my questions and is extremely helpful.faith S.
El cliente no dejó un comentario.jesse W.
El cliente no dejó un comentario.Noel I.
El cliente no dejó un comentario.robert R.
Great place for a usual rentalTanisha G.
It was a quick drop off. Nothing to improve.Steve S.
when I made a reservation at hyannis U haul and went to pick up the truck they said they had no vehicles. I had to spend 30 minutes on the phone and then to go Virgin Automotive in Yarmouth to get the truck overall the truck was good but the hyannis location screwed up and made a reservation for me that they could not honor. When I went to Hyanns they had two trucks in the lot but would not give me one. Overall I believe I should get a partial refund or discount.Frank M.