Customer Reviews for Virgin Automotive Inc
(U-Haul Neighborhood Dealer)

249 comentarios

109 Town Brook Rd   West Yarmouth, MA 02673

(508) 775-1084

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(508) 775-1084

109 Town Brook Rd
West Yarmouth, MA 02673

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Owner is amazingly kind, efficient and welcoming. Great guy to do business with.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

sean M. 
Clasificación:
5.0

Owner was helpful! Nice and good conversation was had!

Tom I. 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle T. 
Clasificación:
5.0

Vehicle was great and Chris was great too.

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B. 
Clasificación:
5.0

I am an event planner and often have to rent large trucks to haul bigger decor or floral to an event. I would seek out other rental companies because my local UHaul location was so awful to deal with. I was SO HAPPY to find Virgin Automotive. The truck was ready and packed, Chris was a pleasure to work with and I was in and out fast, and he was very kind about extending my truck rental when I ran late. Won't rent from another place again.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan A. 
Clasificación:
5.0

Chris did a great job explaining the terms and vehicle. I would recommend him to others.

ANDREW M. 
Clasificación:
5.0

We originally booked at another location but were referred to this location as they did not have a truck. We had a 12;00 pickup time and called at 12:30 to say we we're running late and was told that they closed at 1:00. Luckily it worked out. The truck was very clean.

Duane B. 
Clasificación:
4.0

No complaints or suggestions. My requirements were met in every aspect. Gracias.

Glenn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn F. 
Clasificación:
5.0

U cannot make it a better experience. Chris was awesome.

Laurie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
5.0

Loved the jokes and the fish!

david U. 
Clasificación:
5.0

Chris was great to deal with. Polite, courteous, friendly and accommodating. When the truck I originally reserved was not available, he drove to another UHaul location to pick up another truck for me to make sure I had one when and where I needed it. And even though the only one available was a little bigger than I reserved, he kept my rental price the same. An easy transaction and great customer service. I highly recommend Chris if you need a UHaul rental.

JOE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

I will always come to this U-Haul first. The Owner is Professional, Very Nice and Has a Happy Positive attitude. Thanks Chris.

Samantha S. 
Clasificación:
5.0

Best U-HAUL experience

Michael W. 
Clasificación:
5.0

Pickup location great!!! Mr. Virgin was a pleasure to deal with.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug A. 
Clasificación:
3.0

El cliente no dejó un comentario.

aaron P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luz C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ellen P. 
Clasificación:
4.0

No problems

Kevin C. 
Clasificación:
5.0

Excellent.

Beverly M. 
Clasificación:
5.0

Customer service was a class

Philmore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
4.0

In general I would never ever recommend UHAUL. The reserved trailer or truck seems to often be unavailable and I was not notified until the day before, unacceptable. Additionally, the time of return on a particular day is not given up front and one receives the information in an email the night before, after plans have already been made

JONATHAND L. 
Clasificación:
4.0

Chris was awesome Just update your server on uhauls end

Sandra M. 
Clasificación:
3.0

Difficult just for supply and availability of trucks in the area. Had to drive 1 hour away to get one

William B. 
Clasificación:
1.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

Chris and the team were very helpful in making it happen and helping us get our truck.

mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
3.0

El cliente no dejó un comentario.

yong W. 
Clasificación:
5.0

Very helpful when I moved pick up day back a day!!!

Gwendolyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HELENA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R. 
Clasificación:
4.0

The Auto shop was great and made the drop off a breeze!

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

The website says there is 24/7 access and that I could pick it up even though the location was not open. Not until the day of the rental did it say that I had to wait for it to open to pick up the van. Drop off was fine but pick-up should be available remotely or at least explain that at the time of booking,.

don A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

The owner was very helpful and asked how my experience went. I highly recommend Virgin Automotive, Inc.

Karl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

mindy M. 
Clasificación:
4.0

This location was 25 miles away from original location.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred T. 
Clasificación:
3.0

My dolly and furniture mover wettest included and i was given a bunch of mats we didn't need so we were told we couldn't get a refund

Kylie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
3.0

double check the information that is input into the computer. Was overcharged for mileage and daily rate. May have been a computer error but now I am left to correct the errors

TIFFANY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan L. 
Clasificación:
5.0

Mechanically the truck was in tip top shape and also very clean, the only trouble we experienced was the trucks driver seat did not go back far enough. The driver was six foot, eight inches and he literally had no room for his legs to go. While driving his legs were right up against the dashboard making driving uncomfortable. They should allow for more space from the drivers seat to the dash board. This was the only problem I found. I hope I have helped a little with your review.

dee S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Warren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Y. 
Clasificación:
5.0

Owner is super easy to deal with. Incredibly laid back

Samuel J. 
Clasificación:
4.0

I was charged for the protection plan without consenting (found it on the invoice after paying) which was annoying but otherwise the experience was fine.

marc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

The location was convenient, but gritty industrial park like. No big deal to me, not unsafe, but not "clean and inviting" . Mechanic who received keys from me was pleasant, polite regular guy: "Thanks a lot, have a nice day". Done. And I didn't have to drive a few miles more to the "clean, inviting" location in Hyannis.

GLEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Friendly helpful

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
4.0

N/C

Mike M. 
Clasificación:
1.0

Was overcharged by $40 and got the runaround from U-Haul when I tried to get it dealt with over the phone. One customer service rep said he could not do refunds and gave us a number to call that was the same as the original number we called. Second woman promised to transfer us to a manager then hung up on us. Will be disputing these charges through my credit card.

Nicholas U. 
Clasificación:
1.0

The truck was exactly what I requested and the rental price was fair. The guy in the office was nice, but I was told the truck had 1/2 tank of gas when it only had 3/8. I asked him to correct it, and he said he would, but then I was charged a gas fee when I returned the vehicle with more than 3/8 tank! Please refund this incorrect charge immediately.

Isaac H. 
Clasificación:
1.0

Ll was ok except Appliance Dolly not in truck and to this day have not credited the money back. Yes it only $10 buys it's the customer service...

Brian S. 
Clasificación:
3.0

Personal service was very good! Office decor was dated and posters were inappropriate. There was not any covid precautions in place.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

This drop-off location is kinda out of the way, but it's on the Cape which is exactly what we needed after buying a home there. Since we are in the midst of a global pandemic, I opted for the contactless drop-off. It was simple and easy to follow. I highly recommend U-Haul and this location if you are moving to or from the Cape!

Nathan F. 
Clasificación:
5.0

Another look under the seats during cleaning - there was an empty soda can under the passenger seat.

Claus H. 
Clasificación:
3.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVANDRO C. 
Clasificación:
5.0

Awesome

deaa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian G. 
Clasificación:
5.0

The checkout process was cumbersome. I was asked, online, to provide additional information, like a passport. It took 20 minutes to get someone on the chat to solve the problem. Also, I ordered an appliance dolly. There was none in the truck. I was still charged for it. I have requested a refund but have not heard back

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea C. 
Clasificación:
5.0

Great customer service great truck

Chad P. 
Clasificación:
5.0

Servicio al cliente de excelencia. I was running late for pickup and got a call checking in, much appreciated and when I got to location owner of the site was very helpful and professional.

mark B. 
Clasificación:
5.0

Great customer service, helpful and very professional!

Wellington H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary G. 
Clasificación:
5.0

Super friendly and knowledgeable. Would highly recommend

Nicholas A. 
Clasificación:
3.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan M. 
No se han enviado comentarios para esta ubicación.

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