was very upset i was unable to get my unit at my requested location had to drive 45 minutes away to pick up my unit also u haul changed my drop location at the last minute
MIKE S.
Customer Reviews for Vincent Earthmoving
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Trailer was ready for my pick up, and drop off was easy
PATTY R.The same comment applies regarding the U-Haul "app" and in-person service. Again, I ended up using "in-person" at the drop-off location, which worked well as the place was staffed on a Saturday.
David M.Nothing at all. This vendor was very accommodating. Made renting very easy. Gracias.
Steven K.Nice place and great staff.
Charles T.It's not Vincent's fault, but the trailers are beat up and have electrical issues.
Michael M.I got a truck that had roaches in the truck. I had to buy bombs so I wouldn't bring them into my home. Told I'd be reimbursed and wasn't.
Selena M.Keep doing what your doing. Great customer experience!
Charles B.The inside of the trailer was pretty dirty, like somebody had been moving bales of hay. But it was easy enough to sweep. Terry was great to work with, looking for the best available options to make it affordable. ¡Gracias!
Michael H.I had ordered a 15 ft truck and they gave me a 10ft truck, the nice thing was that after 2 calls 2 hrs of waiting on hold I was able to get the miles extended. But overall if they didn't have my truck I would've liked a call telling me I was unable to have the equipment I requested.
Christopher S.nothing
veronica L.Thanks a ton! It fit all of our stuff perfectly in one trip!
Tia P.Have the equipment checked out bette. We had a bolt cutting into one of the tires and had to stop and remove it.
Mark R.Had mechanical issues with oil light flashing. Notified pickup location immediately. VERY HAPPY WITH VINCEBT EARTH MOVING!!!!! Staff are pleasant and very friendly. Vincent Earth Moving is the ONLY U-Haul dealer I will ever rent from!!!! Thank you Vincent Earth Moving for making this truck rental so pleasurable and being so AWESOME!!!!!!!
Colleen B.None, it was a quick and easy experience, I would not change a thing.
Craig K.Good job, I was in and out and they had the trailer I needed.
Dustin S.This place was great. I had to get a new location because the guy in Savanna Illinois could not be reached to fulfill my rental. uhaul customer service was awesome and got me hooked up with Vincent Earthmoving, and the guys there even helped me hook up to my truck. I recommend the pick up here in Elizabeth at Vincent Earthmoving, and I do not recommend going to the bodyshop place in Savanna, Illinois.
William G.My only complaint is no one told me I would be billed for 2 rental days
Curtis J.Service was great. Equipment yard was clean, well organized, easy to navigate. Staff was friendly and helpful. Staff hooked up trailer to my vehicle and tested lighting before clearing me to depart. Staff was very helpful in choosing a drop off location for one way rental.
Jim B.Bugs off windshield
kerry M.Bill was awesome. He was closed when I called and still let me come and get a rental. ¡Gracias!
Kathleen G.friendly & professional dealer that ensures equipment is ready & serviceable.
Troy M.Everything great
James H.I had to drive to over 1 hour to pick up from this location, once arrived had to await 2hrs because of the reservations complications before i could leave with a tralier.
MICHAEL R.I have no problems with this location. The overall experience renting a uhaul was horrible. I had RESERVED a 26' uhaul at Chicago street in Geneseo, IL for Thursday the 24th. I got a call the morning of the 23rd saying that the closest location was in Mt Carrol IL (over 1 hour away). The lady told me that I would have to pay for the gas, even though I was having to drive the extra distance bc they didn't have one near me. She told me that she would look into it and call me back. She called me back that afternoon and told me that there was nothing she could do. I asked to speak to a supervisor and she put one on the phone. The supervisor said that she would take $30 off for the added gas expense and that she would call and make sure I could pick up the truck that night after hours from the Mt carrol location. When I noticed that evening that it didn't say I was picking up in Mt Carroll, I called back. They said that something was wrong in the reservation and they put me on hold while they called the location. She then told me that they weren't picking up and that there was nothing they could do. I just needed to go to my Carroll between 12 pm and 3 pm on Thursday. I showed up at Mt Carrol at 12:20 pm on Thursday and the door was locked and no one would answer the door. I called uhaul again and they said they were over Iowa but would try. He gave me the local regional reps number. I called him and left a message. As we were waiting, I called uhaul again and he said that the closest location with a 26' uhaul was Elizabethtown. We explained that this was 7 hours away and asked if he meant Elizabeth. He said no. He then said that there was a 20' in Savanna that we could pick up and he would give us $50 off and throw in a 6' trailer. We got to Savanna and the gentleman there called around and found us a 26' at Elizabeth. I'm not happy with this experience and want everyone to know about it. I don't understand why you make a reservation if they aren't going to have one available for you.
Shawn R.I incorrectly assumed the trailer I rented would be clean. To my surprise when I unloaded the bed mattresses, they were stained from filth on th floor of the trailer.
Michael H.Pleasant and very friendly and helpful
FRANK R.I was satisfied with everything.
Bernice G.Service was excellent. Tammy and Bill did a great job. Very satisfied
Kevin R.Helpful,friendly
Diana S.Self online check out was not working.
Mark K.Vincent Earthmoving accommodated my needs in a very professional manner, especially being on a weekend.Very helpful folks and friendly. I highly recommend them to anyone!
Douglas S.This location was not busy so we were checked out in a 10 minutes.
Barry W.We dropped off the truck on a Saturday afternoon. It was closed but an employee that wasn't involved with the U-Haul part of the business was there and secured the truck key from us. He didn't, however, secure the appliance dolly and shipping blankets that were in the cargo area of the truck and although the door was down, it was unlocked and the possibility existed that they could be stolen. The employee was friendly but didn't check out the truck or its contents, so if those items had been stolen, all we had as evidence that they were returned was a photo we took.
phillipa W.Excelente
Ed S.Grimes greasy floor with dirt and leaves
Joseph M.Trailer had hole in roof and brakes were intermittently locking
blake D.Was close when I dropped off but easy 123 to drop off
Myles F.Always a great experience with the folks at Vincent's Escavating/Uhaul
Carol F.The staff went out of their way to make sure I had everything I needed for a safe trip and got me going as fast as possible!
DON G.We always have a great experience renting here. Not only is the trailer clean and in good condition, the cost is reasonable but the staff is knowledgeable and friendly!
Carol F.Nothing it was perfect
micheal T.Nice people to work with
Douglas C.No issues.
greg H.Great place
Cole H.Nada
RICK D.Rental was seamless. Nothing to change!
Paul J.Our experience was great. Easy, very good value, with super friendly and knowledgeable staff. Will definitely use this location again when the need arises.
Sally T.Hot blonde in office
Ed S.