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Steve B
Customer Reviews for Vincent Earthmoving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy, clean equipment, professional, courteous. Will definitely use again and refer others.
Jeffrey WDrop off was easy but not sure who was at fault but 3 weeks after drop off my wife received a charge for almost $2000 saying we just dropped it off somewhere in by Chicago. For a company that has been around for this long it's very difficult for me to understand how. Uhaul needs to make sure these locations are stocked with what they need for customers to order online. The Chicago location that charged us the $2000 was not even where we got the uhaul from so I don't know how they even charged us. Not to mention when I called was very rude and basically called me a liar and then hung up on me. In the end we did get our money back and said employee called and apologized. Zero stars, fix your business
Abeer AWe rented a 6'x12' trailer. It was ready when I arrived. They assisted me with hookup and I was able to drop it off that evening with no problem. I really appreciate it and will rent from them again.
Kent PStaff is so kind and helpful.
Laura GI have used Uhaul at lease 5 times over the last 6 years. Most of the time it was a hassle free seamless experience. Not this time, due to way you have changed your business model. Why is it booking online "due to availlability" not having the location availablity change the day of pickup? Also, a phone confirmation of a appliance dolly . Not available when picked up. This was a game changer, but I was stuck . At $20 rental have some spares avaiilble at your locations! It is all about the service and availability, not necessarily the price.
Michael BNothing ! When I arrived at the facility someone met me outside and we unhooked the trailer. The employee was kind and helpful, I loved the whole experience! Thank you!
Donald VNone
Noel PGreat customer service, will always go back to the Lena location.
Laura Gclose to home easy anytime drop-off...
doug nRented a utility trailer, easy check in, easy hook up, and easy return!
Charles DPick up was well coordinated due to weather. Appreciate the communication
Donna RWe always get great service at Vincents.
HollyE MIf the equipment is booked for a specific location TAKE THE TRAILER TO THE LOCATION WHERE IT IS NEEDED.
Edward GCheck in/out was very fast and friendly.
Jeff HThe car port trailer I rented had an unusable broken tire net strap on the front. A previous renter broke it of about a foot short and didn’t tell management about it. Hard to tell u til I actually went to tie it down. I had to load my antique truck and head about 5 miles to the Elizabeth location where they added an extra come along to get me through. I had no issues for my 150 ride after that. Better over all inspection of these trailers may want to be done on every trailer that is dropped off to avoid issues. It was a Saturday so I was lucky they were able to help.
Pat HThe straps for tying down the tires 1 was broke & wouldn't reach the ratchet to secure the tire. The other 1 looked worn & damaged. I had to rig up the 1 to safely secure the vehicle for the ride. I can't believe that they would let the trailer go out in that shape, especially when they have another one there that's in better shape.
ROBERT CThe truck had bald tires and was filthy. The location was ok except for the fact it was 3 hours out of the way. I'm more upset with the tone of the person who called to let me know where and when I could pick up the truck. The customer service was the worst I have ever experienced. I would rather call and speak to customer service at Comcast than your customer service! I will absolutely NOT recommend your company to anyone.
Patrick RIt was frustrating that my original reservation in Maquoketa was unable to be fulfilled and the the Davenport location I was diverted to also did not have a trailer to fulfill my reservation. Cost me 4 hours of my day plus mileage to rum from Maquoketa to Davenport to Elizabeth to Maquoketa. Unacceptable...
Tim MNothing special just drop it.
Keyvan Pwas very upset i was unable to get my unit at my requested location had to drive 45 minutes away to pick up my unit also u haul changed my drop location at the last minute
MIKE STrailer was ready for my pick up, and drop off was easy
PATTY RThe same comment applies regarding the U-Haul "app" and in-person service. Again, I ended up using "in-person" at the drop-off location, which worked well as the place was staffed on a Saturday.
David MNothing at all. This vendor was very accommodating. Made renting very easy. Thank you.
Steven KNice place and great staff.
Charles TIt’s not Vincent’s fault, but the trailers are beat up and have electrical issues.
Michael MI got a truck that had roaches in the truck. I had to buy bombs so I wouldn’t bring them into my home. Told I’d be reimbursed and wasn’t.
Selena MKeep doing what your doing. Great customer experience!
Charles BThe inside of the trailer was pretty dirty, like somebody had been moving bales of hay. But it was easy enough to sweep. Terry was great to work with, looking for the best available options to make it affordable. Thank you!
Michael HI had ordered a 15 ft truck and they gave me a 10ft truck, the nice thing was that after 2 calls 2 hrs of waiting on hold I was able to get the miles extended. But overall if they didn’t have my truck I would’ve liked a call telling me I was unable to have the equipment I requested.
Christopher Snothing
veronica lThanks a ton! It fit all of our stuff perfectly in one trip!
Tia PHave the equipment checked out bette. We had a bolt cutting into one of the tires and had to stop and remove it.
Mark RHad mechanical issues with oil light flashing. Notified pickup location immediately. VERY HAPPY WITH VINCEBT EARTH MOVING!!!!! Staff are pleasant and very friendly. Vincent Earth Moving is the ONLY U-Haul dealer I will ever rent from!!!! Thank you Vincent Earth Moving for making this truck rental so pleasurable and being so AWESOME!!!!!!!
Colleen BNone, it was a quick and easy experience, I would not change a thing.
Craig KGood job, I was in and out and they had the trailer I needed.
Dustin SThis place was great. I had to get a new location because the guy in Savanna Illinois could not be reached to fulfill my rental. uhaul customer service was awesome and got me hooked up with Vincent Earthmoving, and the guys there even helped me hook up to my truck. I recommend the pick up here in Elizabeth at Vincent Earthmoving, and I do not recommend going to the bodyshop place in Savanna, Illinois.
William GMy only complaint is no one told me I would be billed for 2 rental days
Curtis JService was great. Equipment yard was clean, well organized, easy to navigate. Staff was friendly and helpful. Staff hooked up trailer to my vehicle and tested lighting before clearing me to depart. Staff was very helpful in choosing a drop off location for one way rental.
Jim BBugs off windshield
kerry mBill was awesome. He was closed when I called and still let me come and get a rental. Thanks!
Kathleen gfriendly & professional dealer that ensures equipment is ready & serviceable.
Troy MEverything great
James HI had to drive to over 1 hour to pick up from this location, once arrived had to await 2hrs because of the reservations complications before i could leave with a tralier.
MICHAEL RI have no problems with this location. The overall experience renting a uhaul was horrible. I had RESERVED a 26’ uhaul at Chicago street in Geneseo, IL for Thursday the 24th. I got a call the morning of the 23rd saying that the closest location was in Mt Carrol IL (over 1 hour away). The lady told me that I would have to pay for the gas, even though I was having to drive the extra distance bc they didn’t have one near me. She told me that she would look into it and call me back. She called me back that afternoon and told me that there was nothing she could do. I asked to speak to a supervisor and she put one on the phone. The supervisor said that she would take $30 off for the added gas expense and that she would call and make sure I could pick up the truck that night after hours from the Mt carrol location. When I noticed that evening that it didn’t say I was picking up in Mt Carroll, I called back. They said that something was wrong in the reservation and they put me on hold while they called the location. She then told me that they weren’t picking up and that there was nothing they could do. I just needed to go to my Carroll between 12 pm and 3 pm on Thursday. I showed up at Mt Carrol at 12:20 pm on Thursday and the door was locked and no one would answer the door. I called uhaul again and they said they were over Iowa but would try. He gave me the local regional reps number. I called him and left a message. As we were waiting, I called uhaul again and he said that the closest location with a 26’ uhaul was Elizabethtown. We explained that this was 7 hours away and asked if he meant Elizabeth. He said no. He then said that there was a 20’ in Savanna that we could pick up and he would give us $50 off and throw in a 6’ trailer. We got to Savanna and the gentleman there called around and found us a 26’ at Elizabeth. I’m not happy with this experience and want everyone to know about it. I don’t understand why you make a reservation if they aren’t going to have one available for you.
Shawn RI incorrectly assumed the trailer I rented would be clean. To my surprise when I unloaded the bed mattresses, they were stained from filth on th floor of the trailer.
Michael HPleasant and very friendly and helpful
FRANK RI was satisfied with everything.
Bernice GService was excellent. Tammy and Bill did a great job. Very satisfied
Kevin RHelpful,friendly
Diana S