customer service was great
Mickie P.
Customer Reviews for Vinayak Grocery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rate is way too high and the pricing criteria is very rigid and not feasible
Gaumit K.I told them about their lock on passenger side was missing and the radio screen was all black when I returned the vehicle. Customers should tell the faults so that the next customer does not find it. It should be rectified. Good experience with this outlet of Uhaul. Very friendly and understandable.
Jagdev S.Being a customer I was harassed by the owner and his associates on call and in store in-person. Even after informing them the return time after 24 hours I was forced to give up the vehicle in 15-16 hours because they had multiple bookings from others ahead of time. This was the worst and the most harassing experience ever experienced by me I would never recommend renting UHAUL from this location to anyone.
harpret R.No parking close to the location, unit was located "down the street" on pickup and had to park in crowded area with little parking on return Vehicle was not clean, it had used Kleenex and garbage on passenger seat, radio was set to full volume as well Back door lock did not work (padlock)
neil J.They are friendly and very helpful.
Jagdev S.Best customer service
JASVEER S.No clear communication. Returned the truck on 1st August but still got 4 calls from U-Haul for returning the truck. I personally went to the location again on 2nd August to resolve the problem. They responded that the person handles the U-Haul customer for the dealership was having a day off. That can't be a acceptable reason at all. Really frustrating experience. Need to improve on customer service.
Shurva Kanti D.Customer service need improvement in responding quickly to customers on calls even in person customers services need improvement as well
godswill amarach I.They are very soft spoken and quick in doing things. Thanks !!
Jagdev S.Good customer service
ambo R.Good customer service
ambo roba E.All good
yaahpreet K.He charged me extra i drop 10.30pm he have drop box for key and he open 10AM When i arrived there she isbusy other customers she charge me $45 and next day $23 more charge my card
RANA Z.Nothing
SHARLEEN M.It was a pleasant and very easy to rent a u haul for our house move. The lady was very friendly and quick to answer any questions we have.
gursimranjit S.Was given a cargo van with a faulty turn signal light. This is unacceptable and negligent as vehicle should be inspected by personnel before renting it out to the public. On top of that I was charged the full price for returning the vehicle right away as soon as I detected the fault.
Ronnick A.Very reliable
gurdeep S.They are big thugs who make fool customers as they did with me
Parjinder R.The man working at this store is a absolute ass hole he treated me like crap and wouldn't help me because I'm white and he's Indian. He helped every Indian customer and made me wait to the side although I was there first. He was not only racist but he overcharged me the truck was absolutely disgusting full of cigarettes butts U hail should choose to work with someone else this store will degrade the reputation the u haul has built over the years go look on Google at this store hundreds of people with similar experience
Rylan R.They said we overcharged during weekend … but it was not mentioned anywhere
Satnam S.All documents are put in to dashboard because if pull up this vehicle any officer then person can show up easily thanks
darshan S.Car got stuck in snow at the idling place poor maintainance
Farhad S.We booked from 4 pm, however the advisor activated the booking at 2:21 pm, when we had originally called. When we called to make sure we have till 3:59 pm the following day, she said I will be charged for 2 days as the booking had began at 2:21 pm, when we had originally requested truck from 4 pm. The Manager called back and spoke very rudely that its our mistake and did not help either. Very poor Customer Service. Not the first time I booked with U-haul, but never experienced such attitude from U-haul employees. Need some training here.
PRABHJOT P.Customer service was abysmal, the man working the counter mumbled the whole time and when asked to repeat himself he raised his voice and became condescending. In addition to this, payment was not processing immediately and following that he began to ask personal and intrusive questions in regard to my banking and finances.
Matti B.We customer friendly outlet, definitely recommended for all those who is looking for help from others...choice of independent people...5 stars
ravi S.There was no windshield washer in the truck. Not clean from inside. Windshield was broken. Tire pressure was low. Most important the owner (Lady) was so rude. I'll never recommend this location to anyone. When I told regarding these issues she said you do whatever you want to do. I am regular customer of U Haul but never experienced this type of bad service. Totally unhappy with the service.
Manoj S.When I walked in to return the uhal instead of asking my name or a way to bring up the file, i was accused of being late. I assured her i was not and was about to bring up my recipte when she then was like ohh the 10"? Then i was told it would take 5 mins for my payment to go through and i cpuld leave. I waited 5.5hrs and had to call them back because they hadnt finished the prossess as per uhal when i called them. Then they possessed it. I found it a bit stressful cuz i was worried i would be billed for being late wo i had to keep checking my account. But in the end it was good.
Twyla A.Excellent service…
Ajat J.Very bad customer service! On your webpage is 79 cents per km and this place told me it was 99 cents per km and finally they charged me $1.27 per mile!!! Canada is using metric system not imperial so it should be kilometers… Also was charged $1.60 for credit card charges! The staff never asked me how I wanted to pay, the customer decides which way credit, debit or cash. I want all that take into consideration and recalculate the amounts
Hector L.The uhaul needed an oil change, the tire pressure light was on and off the entire time I used it. Could barely see out the window as the blades were crap.
Darren S.Nice
Amanpreet Singh G.Best customer service ever.This place is amazing.Owner over here is damn serious about his business and words. Just a feedback for Uhaul (not for franchise). Please keep changing floor mats if required. Thanks
sakaar G.Dolli was not there that was told at the time of pickup, windshield washer was not there
HARPARMINDER V.I rented the truck and retuned it back in 10 minutes due to my moving was canceled, they charged me fully. and refused the refund.
Abbas E.Only you need little bit sevice fast
Saleem A.The location didn't have any blankets/mats even though they were in my reservation. They told me they don't have anywhere to store them. They still charged the blankets to my contact and told me I had to pick them up at another location. My reservation was already changed last-minute to a later time and a different location, so the additional stress of having to deal with going to pick up the blankets from another location, refunding the original blanket charge because it was made in error, and opening a new contract just for the blankets was not something I wanted to deal with on moving day when I was supposed to leave my unit by 12 noon and I had movers waiting for me at the house.
Agnieszka K.The van was extremely dirty, full of pet hair and human hair. The windshield was so dirty and greasy we could not clean it. The engine light was on when I picked it up as well.
Myron Blaine P.Very dis appointed to the u haul staff. Its a rainy days afternoon when i return the truck and key. Staff told me to park the car along the road and walk for 80meters to bring the keys inside the store. Expecting that they will conduct checking of truck before sorrendering keys and truck. After a week a got a call that truck back door door unable to open. What the heck men, in good faith i surrender truck running in good condition and no damage.back Door can easily open . Why they conduct checking before they allow me to leave and then more callrecieve from store about such issue. Annoying experience. Call back to them to clear the issue but lady spoke to me hang up phone in the middle of our conversation.. she told me the she will call me back before she had another cx to assist. I just follow the instruction to send the truck to another location because truck need by monday morning. Sending truck sunday afternoon to help you guys. recieve $50 bill credit not enough because what happend. Very inconvinience to me and nor worth it.. Do t want to do it anymore. You guys there need to improve your self and be professional thank you
arturo A.I have rented uhual numerous times before. I always return the truck in good condition. Never i have had any problems with my rental. However, when i returned my truck today, the owner wanted me to sweep minor pieces of dust. Immediately,they offered me that they will clean this for $25 charge. I refused that and told them i will clean it myself. This location is finding a convenient way of extracting extra money from customer for very minor inconvenience. It literally took me 2 mins to do the work. I certainly dont agree with this money extraction technique. The truck was in no way in condition that reflected the cost that they wanted me to pay. Absolutely ridiculous
Rohan J.The Engine light was on the whole time, service on store was good but, not enough experience there was second guessing on why the rate this day for the mileage was so high. the windshield was carjacked, the vehicle was somewhat clean, We will not return to this location, although this lady was kind.
Ronald B.Only problem was no washer fluid.
Dean V.Have enough staff that's experienced too deal with customers to speed up the process.
Ronald B.The van which I had rented had no functioning back signal lights and upon returning it within ten minutes of rental I was still charged 45.00 plus gst for generating the contract instead of recommending to exempt this from the new contract which was a pickup for a returning van at 7.30pm
Karim H.other location drop off
Vishal Arvindbha M.When i picked up truck the fuel level was very low and the girl asked me to fill up fuel for them and give receipt to them and said we will give you credit but after that they charged me full amount instead of giving me credit or refund...if they cannot refund then why they asked to fill up more fuel in their truck.
Rupinder B.Customer service
Mohamad A.Explain the location of the Uhaul van better. Apart from that great service.
DEAN W.Good deal
sherali A.The front desk has great customer service but the system was lacking. She was not able to change the payment method after payment from one card kept declining. Not sure why? She also wasn't too aware of the business accounts. She asked me call see if I could be helped by uhual agent. I Called business line and they weren't available. Direct line also kept directing me to business line. Another lady on direct line asked to tell the store manager to call her manager. Please fix your system. The store manager really tried to help me and figure it out. It was the uhual customer service that had no idea what to do and kept transferring us. I was behind 2.5 hours on schedule. Didn't expect this type of service.
Aariz K.Awesome service specially the customer service representative amazing and excellent customer service. I always refer your location to all my friends and all your customer. I love your customer service excellent experience.
MUHAMMAD K.GUARANTEED RESERVATION FOR 5:30 FOR 6 HOURS WAS LATE (5:50) AND WE WERE TOLD IT COULD ONLY BE RESERVED UNTIL 9. Reserved appliance dolly - was told they only have a utility dolly which was too small. Had to hire movers to help with the appliances. I will never return to this location.
Janessa R.Overall good only smell was coming in the cargo van
Muhammad N.Worst service ever had, they are not professional they haven't gave any receipt, start calling us in 2 hr after giving to return it in morning 9 am and keep bothering us whole time, I hate the u haul giving dealerships to non professional people, must educate them and train them for best customer service as the reputation u haul holds in all over Canada.
sakaar G.Good
RANA Z.I have charged more then the receipt.
Fawad H.I was happy with the service
AULFAT SHAH A.My complaint no is 3647398. They bothered and misrepresented me.
JASVIR C.