Customer Reviews for Vinayak Grocery Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

The van was very dirty. The owner didn’t care about it. I wouldn’t recommend this place to anyone.

Rating:

1.0

They are the worse uhaul location. Ni blankets , no ropes ! Filthy truck and they want it back clean?

Rating:

3.0

Not received proper bill and not stying with price what they said .

Rating:

5.0

Awesome experience with u haul. Moreover, efficient and friendly staff at Vinayak grocery store.

Rating:

2.0

Vehicle engine might no good, or tyre because stuck in ice many times, this vehicle operated in Calgary. In addition to that vehicle wasnt maintained either. Plus back store no light which supposed to be use in evening reallt helpful.

Rating:

4.0

Overall experience was good

Rating:

2.0

Tell the customers exactly what you need from them before when I called them rather when they come into the store and asking them to do things, wasting time.

Rating:

5.0

Excellent service

Rating:

5.0

I just think you should hire more people to help the customers and make it faster

Rating:

5.0

Please wash from outside before handing the vehicle to customer.

Rating:

1.0

I got charged in very shady circumstances. The truck was not ready to go. And I was told that we will charge you by night as that when store will be closed. Got charged by next day with 2 extra KM put on. I am not even sure what and how they charged. I need truck for 1to 2 hours got told either u take it for whole day or we can’t do. Took me about an hour to get the truck. Very poor service and will not be going there back.

Rating:

4.0

Keep the good service I had.

Rating:

3.0

Have a proper check on the maintenance especially tires and there’s no included snow brush nor windshield washer. The uhaul vehicle smells bad

Rating:

1.0

Heater not working, temperature below _35

Rating:

1.0

Dishonest

Rating:

5.0

Nothing, i think so

Rating:

4.0

You charged for fuel when already filled up before return. I have a receipt for fuel up did you want it. Please refund $9.77

Rating:

1.0

Would never want to recommend or transact with this business again. Actually the person/owner dealing with this uhaul rental in Vinayak grocery shop is way should be behind bars for fucking scamming people . The customer service is so fucking terrible , I don’t even know how these fucking people are working still. Not to mention their stupid fucking vehicle was not clean, with non functional wiper frozen in ice and was basically unsafe for the person using it. These fucking clowns overcharged us, such a Indian fucking milking mentality taking advantage on the people for their fucking short comings and a poor customer service. Why would this fucking people are still in business, this subsidiary should be closed and someone should fucking look into these fucking scamming criminals

Rating:

4.0

friendly and good services

Rating:

1.0

They give me with float tire.i had really bad day. Even they didn't gave me extra time.i don't recommend to use this location

Rating:

4.0

customer service was great

Rating:

2.0

The rate is way too high and the pricing criteria is very rigid and not feasible

Rating:

5.0

I told them about their lock on passenger side was missing and the radio screen was all black when I returned the vehicle. Customers should tell the faults so that the next customer does not find it. It should be rectified. Good experience with this outlet of Uhaul. Very friendly and understandable.

Rating:

2.0

Being a customer I was harassed by the owner and his associates on call and in store in-person. Even after informing them the return time after 24 hours I was forced to give up the vehicle in 15-16 hours because they had multiple bookings from others ahead of time. This was the worst and the most harassing experience ever experienced by me I would never recommend renting UHAUL from this location to anyone.

Rating:

2.0

No parking close to the location, unit was located "down the street" on pickup and had to park in crowded area with little parking on return Vehicle was not clean, it had used Kleenex and garbage on passenger seat, radio was set to full volume as well Back door lock did not work (padlock)

Rating:

5.0

They are friendly and very helpful.

Rating:

5.0

Best customer service

Rating:

1.0

No clear communication. Returned the truck on 1st August but still got 4 calls from U-Haul for returning the truck. I personally went to the location again on 2nd August to resolve the problem. They responded that the person handles the U-Haul customer for the dealership was having a day off. That can’t be a acceptable reason at all. Really frustrating experience. Need to improve on customer service.

Rating:

3.0

Customer service need improvement in responding quickly to customers on calls even in person customers services need improvement as well

Rating:

4.0

They are very soft spoken and quick in doing things. Thanks !!

Rating:

5.0

Good customer service

Rating:

5.0

Good customer service

Rating:

5.0

All good

Rating:

1.0

He charged me extra i drop 10.30pm he have drop box for key and he open 10AM When i arrived there she isbusy other customers she charge me $45 and next day $23 more charge my card

Rating:

5.0

Nothing

Rating:

5.0

It was a pleasant and very easy to rent a u haul for our house move. The lady was very friendly and quick to answer any questions we have.

Rating:

5.0

Was given a cargo van with a faulty turn signal light. This is unacceptable and negligent as vehicle should be inspected by personnel before renting it out to the public. On top of that I was charged the full price for returning the vehicle right away as soon as I detected the fault.

Rating:

5.0

Very reliable

Rating:

1.0

They are big thugs who make fool customers as they did with me

Rating:

1.0

The man working at this store is a absolute ass hole he treated me like crap and wouldn’t help me because I’m white and he’s Indian. He helped every Indian customer and made me wait to the side although I was there first. He was not only racist but he overcharged me the truck was absolutely disgusting full of cigarettes butts U hail should choose to work with someone else this store will degrade the reputation the u haul has built over the years go look on Google at this store hundreds of people with similar experience

Rating:

1.0

They said we overcharged during weekend … but it was not mentioned anywhere

Rating:

5.0

All documents are put in to dashboard because if pull up this vehicle any officer then person can show up easily thanks

Rating:

1.0

Car got stuck in snow at the idling place poor maintainance

Rating:

1.0

We booked from 4 pm, however the advisor activated the booking at 2:21 pm, when we had originally called. When we called to make sure we have till 3:59 pm the following day, she said I will be charged for 2 days as the booking had began at 2:21 pm, when we had originally requested truck from 4 pm. The Manager called back and spoke very rudely that its our mistake and did not help either. Very poor Customer Service. Not the first time I booked with U-haul, but never experienced such attitude from U-haul employees. Need some training here.

Rating:

3.0

Customer service was abysmal, the man working the counter mumbled the whole time and when asked to repeat himself he raised his voice and became condescending. In addition to this, payment was not processing immediately and following that he began to ask personal and intrusive questions in regard to my banking and finances.

Rating:

5.0

We customer friendly outlet, definitely recommended for all those who is looking for help from others...choice of independent people...5 stars

Rating:

1.0

There was no windshield washer in the truck. Not clean from inside. Windshield was broken. Tire pressure was low. Most important the owner (Lady) was so rude. I’ll never recommend this location to anyone. When I told regarding these issues she said you do whatever you want to do. I am regular customer of U Haul but never experienced this type of bad service. Totally unhappy with the service.

Rating:

3.0

When I walked in to return the uhal instead of asking my name or a way to bring up the file, i was accused of being late. I assured her i was not and was about to bring up my recipte when she then was like ohh the 10"? Then i was told it would take 5 mins for my payment to go through and i cpuld leave. I waited 5.5hrs and had to call them back because they hadnt finished the prossess as per uhal when i called them. Then they possessed it. I found it a bit stressful cuz i was worried i would be billed for being late wo i had to keep checking my account. But in the end it was good.

Rating:

5.0

Excellent service…

Rating:

1.0

Very bad customer service! On your webpage is 79 cents per km and this place told me it was 99 cents per km and finally they charged me $1.27 per mile!!! Canada is using metric system not imperial so it should be kilometers… Also was charged $1.60 for credit card charges! The staff never asked me how I wanted to pay, the customer decides which way credit, debit or cash. I want all that take into consideration and recalculate the amounts

Rating:

1.0

The uhaul needed an oil change, the tire pressure light was on and off the entire time I used it. Could barely see out the window as the blades were crap.

Rating:

5.0

Nice

Rating:

5.0

Best customer service ever.This place is amazing.Owner over here is damn serious about his business and words. Just a feedback for Uhaul (not for franchise). Please keep changing floor mats if required. Thanks

Rating:

2.0

Dolli was not there that was told at the time of pickup, windshield washer was not there

Rating:

1.0

I rented the truck and retuned it back in 10 minutes due to my moving was canceled, they charged me fully. and refused the refund.

Rating:

5.0

Only you need little bit sevice fast

Rating:

2.0

The location didn't have any blankets/mats even though they were in my reservation. They told me they don't have anywhere to store them. They still charged the blankets to my contact and told me I had to pick them up at another location. My reservation was already changed last-minute to a later time and a different location, so the additional stress of having to deal with going to pick up the blankets from another location, refunding the original blanket charge because it was made in error, and opening a new contract just for the blankets was not something I wanted to deal with on moving day when I was supposed to leave my unit by 12 noon and I had movers waiting for me at the house.

Rating:

3.0

The van was extremely dirty, full of pet hair and human hair. The windshield was so dirty and greasy we could not clean it. The engine light was on when I picked it up as well.

Rating:

1.0

Very dis appointed to the u haul staff. Its a rainy days afternoon when i return the truck and key. Staff told me to park the car along the road and walk for 80meters to bring the keys inside the store. Expecting that they will conduct checking of truck before sorrendering keys and truck. After a week a got a call that truck back door door unable to open. What the heck men, in good faith i surrender truck running in good condition and no damage.back Door can easily open . Why they conduct checking before they allow me to leave and then more callrecieve from store about such issue. Annoying experience. Call back to them to clear the issue but lady spoke to me hang up phone in the middle of our conversation.. she told me the she will call me back before she had another cx to assist. I just follow the instruction to send the truck to another location because truck need by monday morning. Sending truck sunday afternoon to help you guys. recieve $50 bill credit not enough because what happend. Very inconvinience to me and nor worth it.. Do t want to do it anymore. You guys there need to improve your self and be professional thank you

Rating:

2.0

I have rented uhual numerous times before. I always return the truck in good condition. Never i have had any problems with my rental. However, when i returned my truck today, the owner wanted me to sweep minor pieces of dust. Immediately,they offered me that they will clean this for $25 charge. I refused that and told them i will clean it myself. This location is finding a convenient way of extracting extra money from customer for very minor inconvenience. It literally took me 2 mins to do the work. I certainly dont agree with this money extraction technique. The truck was in no way in condition that reflected the cost that they wanted me to pay. Absolutely ridiculous

Rating:

2.0

The Engine light was on the whole time, service on store was good but, not enough experience there was second guessing on why the rate this day for the mileage was so high. the windshield was carjacked, the vehicle was somewhat clean, We will not return to this location, although this lady was kind.