Customer did not leave a comment.
FRED S.
Customer Reviews for Village Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent tenoc was friendly and he was really helpful. I will definitely recommend this location. Thank You
FERNANDO G.I've needed a van & a box truck twice in the last couple weeks. Two different locations. Both were great
Ron G.The person who checked me in/out was extremely efficient and nice. Will definitely choose this location going forward.
Stacy R.The representative was very friendly, accommodating, and very informative. This location deserve a raise.
Gilbert R.Nothing, everything was perfect and very professional.
Silvano M.Spray inside truck to get rid of the ants. Ants were on multiple areas in and near driving area inside truck. Otherwise excellent experience and thank you
enchanta J.Keep up the good work
Michele D.Excellent service, very attentive and answered all my questions
hector M.The employees there are awesome and make you feel like at home!! Excellent customer service!!!!!! And there work us Excellent as well highly recommended there.
JON R.Customer service was excellent from Tenoch! I was treated more like a family member than a customer. I will definitely come back again to use this location.
MARIO P.There's already great customer service people there are awesome
JON R.Quick and easy pick up and drop off. Friendly and professional. Thanks!
MICHAEL F.i didn't drop it off
Aubrey B.Very courteous and fast service!
Sara F.Professional and very helpful
maria H.First I must say the representative you have for U-Haul at the Village Smog Center in Fallbrook went above and beyond for us! Provided such excellent customer service! Having to rent the truck for much longer than anticipated due to the pouring rain was a disaster but other than that I highly recommend Village Smog center in Fallbrook to rent your U-Haul! The truck was clean and ran very nice
barbra P.Great location in Fallbrook (on Main Street). Never a line and service is fast and efficient.
Mark W.Remain open till closing time. This would have helped me enormously and not made the rental process so difficult.
Mercedes M.I paid in cash for the rental and know 4 months later they are saying I didn't pay and you have charged my account. If you don't reimburse me I am going to file a claim with my bank. I have spent a ton of money with you and was very happy with everything till this came up. I think someone pocketed the money as it was a very disorganized place.
Nadine R.Nothing to improve, I like that was fast and only take a few minutes and no problems recommended.
GASPAR B.Tenoch at Village Smog provided the BEST CUSTOMER SERVICE. He was courteous, knowledgeable and exceeded my expectations! He totally understood our requirements and did his very best to accommodate them. I HIGHLY RECOMMEND renting a U-Haul vehicle from Village Smog in Fallbrook. This customer's review: A+++++
carolyn S.My second time renting from them in the last year and the were great both times!
Suzanne B.No clear place to park the truck. Crowded gas station with minimal parking. I was just told to leave the truck and they'd inspect it in a couple hours. I mentioned pre-existing damage and was told I would be charged for anything that didn't have tape on it. Bad experience in Winton and here. Would not recommend.
brent H.Location was fine, info from U-Haul explaining process and the last minute change of address was irritating.
BRYAN H.Have more space for customers to park.
Meridythe M.Nosh was incredibly helpful, professional and went “above and beyond “ to accommodate my needs. I would definitely recommend this business!
David D.Everything went well and staff were friendly and helpful. We're not truck drivers, but the 10' truck was very easy to handle.
Lauren B.Charged randomly super super later about a month late for the charge to my card incredibly stupid I think they may have scammed me
KROSS E.Easy drop off and the employee was understanding of the condition I was given the uhual truck
Blake M.very helpful
Jason P.Todo fue excelente muy amables y la unidad que me toco estaba en buenas condiciones
alfonso A.Great service
Robert H.Y acá cuando entregue la unidad estaba cerrada el domingo y el lunes que fui a Checar el malentendido dela gasolina ya me habÃan cobrado $55 dólares y no estaba la encargada para ayudarme, ellos no tenÃan la culpa del error de la inepta del dÃa anterior claro, pero tampoco pudieron ayudarme en algo y como dije no estaba la encargada
Hector E.Great job and truck
Robert H.No one was available to rent me the vehicle at the time of my appointment. I had to wait for 20 minutes, before the employee returned to the office.
Autumn A.Best uhaul experience ever. Really nice people.
jennifer S.Excellent 10 foot truck
Robert H.Very easy to pickup and drop off. Staff was friendly and easy to work with
TIMOTHY M.We had a very pleasant experience with this location. Thank you!!
ROBERT H.Nothing, everything was perfect!
Lana K.Great customer service
DAVID R.Great locations! Everything was great! People were wonderful and efficient. I will recommend them to anyone.
JANET L.Friendly , clean and organized customer service.a high level of service.
SHARBEL E.Quick and easy very professional
CARLOS M.The original site we were scheduled to pick up the truck was changed to another location quite a bit farther away. The car dolly was hooked up wrong, and we did not find this out until after we had the car loaded. The employee at the front was pleasant to work with, but the mechanic that hooked up the car dolly had no idea what he was doing. WE are lucky that we did not damage the car.
Michael P.This location was excellent. The truck was very old. Rear view mirrors shook so much that they were almost no help. The problem with the whole experience was the changing of my reservation 30 minutes before I was to pick my reserved truck up. Thankfully, Village Smog rented me a truck.
JARED H.The girl that works at this location has a very pleasant personally and she gives you the best information for your needs I would recommend this place cause the agent really cares
DENIS P.we waited 10 minutes before the person to arrive. truck was dirty on the outside--looked as though it had been sitting there for a month or more. attendant failed to tell us that we had to return by 8am the next morning or we would be charged for a full day.
BERTRAND E.Great customer service
JACK M.The only problem I came across was that there was no space for the u haul + trailer to drive in as the road was small and small parking lot was full of cars so we had to park on the side of the main road and walk in to let them know. Other than that it was perfect!
Fazia M.Very professional operation. I would highly recommend!
SAMUEL D.Great customer service
JACK M.Similar to the pick-up problem with never being able to reach customer service via phone, I had a question about the printed billing (thought I may have been double charged for the U-Haul receiver/ball that I purchased). The drop-off associate, though very helpful, could not answer my question. She provided the customer service number, which again was not accessible. When I at home, I was able to verify my credit card billing was correct. Otherwise, an easy drop-off. The trailer was perfect for a mother-in-law move. Thanks.
William C.More parking would be great!
Paula K.Very good customer service. Vehicle was perfect for job. thanks
Jimmy P.