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Shavon S.
Customer Reviews for Village Smog Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service
Robert H.Y acá cuando entregue la unidad estaba cerrada el domingo y el lunes que fui a Checar el malentendido dela gasolina ya me habÃan cobrado $55 dólares y no estaba la encargada para ayudarme, ellos no tenÃan la culpa del error de la inepta del dÃa anterior claro, pero tampoco pudieron ayudarme en algo y como dije no estaba la encargada
Hector E.Great job and truck
Robert H.No one was available to rent me the vehicle at the time of my appointment. I had to wait for 20 minutes, before the employee returned to the office.
Autumn A.Best uhaul experience ever. Really nice people.
jennifer S.Excellent 10 foot truck
Robert H.Very easy to pickup and drop off. Staff was friendly and easy to work with
TIMOTHY M.We had a very pleasant experience with this location. Thank you!!
ROBERT H.Nothing, everything was perfect!
Lana K.Extraordinario servicio al cliente
DAVID R.Great locations! Everything was great! People were wonderful and efficient. I will recommend them to anyone.
JANET L.Friendly , clean and organized customer service.a high level of service.
SHARBEL E.Quick and easy very professional
CARLOS M.The original site we were scheduled to pick up the truck was changed to another location quite a bit farther away. The car dolly was hooked up wrong, and we did not find this out until after we had the car loaded. The employee at the front was pleasant to work with, but the mechanic that hooked up the car dolly had no idea what he was doing. WE are lucky that we did not damage the car.
Michael P.This location was excellent. The truck was very old. Rear view mirrors shook so much that they were almost no help. The problem with the whole experience was the changing of my reservation 30 minutes before I was to pick my reserved truck up. Thankfully, Village Smog rented me a truck.
JARED H.The girl that works at this location has a very pleasant personally and she gives you the best information for your needs I would recommend this place cause the agent really cares
DENIS P.we waited 10 minutes before the person to arrive. truck was dirty on the outside--looked as though it had been sitting there for a month or more. attendant failed to tell us that we had to return by 8am the next morning or we would be charged for a full day.
BERTRAND E.Extraordinario servicio al cliente
JACK M.The only problem I came across was that there was no space for the u haul + trailer to drive in as the road was small and small parking lot was full of cars so we had to park on the side of the main road and walk in to let them know. Other than that it was perfect!
Fazia M.Very professional operation. I would highly recommend!
SAMUEL D.Extraordinario servicio al cliente
JACK M.Similar to the pick-up problem with never being able to reach customer service via phone, I had a question about the printed billing (thought I may have been double charged for the U-Haul receiver/ball that I purchased). The drop-off associate, though very helpful, could not answer my question. She provided the customer service number, which again was not accessible. When I at home, I was able to verify my credit card billing was correct. Otherwise, an easy drop-off. The trailer was perfect for a mother-in-law move. Thanks.
William C.More parking would be great!
Paula K.Very good customer service. Vehicle was perfect for job. thanks
Jimmy P.Extremely supportive and attentive. I mistakenly put keys in drop box before completely fullfilling documentation requirements. The recieving U-haul station immeditely attended to me the following day during business hours and were professional and efficient.
Wendy N.Excellent customer service all the way around! ¡Gracias!
michelle W.Excellent customer service!!
Gary L.I like the service the receptionist do his job very well clear not problem I really recommend this place in fallbrook
Jose A.The person who works on the customer desk should take the time to be more informative regarding the rental....she looks like she was just out of bed....very un-professional …. the information she gave me and how to return the rental truck was very vague....
irene D.Hard to improve on Excellent!
Malcolm E.