El cliente no dejó un comentario.Steven B.
Customer Reviews for Villa Rica Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hand trucks were not included that I paid for.justin R.
The staff was great there if I had been there the first three days it might have been better .. I have never experienced the mess I had the first three days before that with a u haul ever .. it was not a great experience .. I was over charged .. canceled on on the whole order from haul .. never been so mistreated in my whole life and just as rude as they could be .. never seen anything like itMARGIE B.
El cliente no dejó un comentario.Barry H.
Lady very friendly amd nice I recommend everyone to go thereJUDSON F.
El cliente no dejó un comentario.John K.
Phone number displayed on the office door to get help was not a working number. Had to track down the manager who was out of the office checking storage units. Truck was not swept out but the manager accomplished this while we waited.Kevin S.
El cliente no dejó un comentario.Patrick G.
problem is with website - it said we could pickup from phone app however the location was not aware because the reservation was made after she closed....I will say she was amazing and came 30 minute early to help us!Gary R.
El cliente no dejó un comentario.Mark S.
I couldn't adjust the back on the seat to be comfortable driving. I was told by my daughter who lives in Douglasville GA and my sister who lives in Chicago IL. That the $41.86 I paid for driving less than 30 miles was to much I only had the truck for less than 1 hour and 30 minutes. When I return with the truck your employee was not there. I was told by my daughter that the Home Depot U-Haul in Villa Rica have unlimited and your renting it for the day and you pay only the $19.95 and other fees that didn't amount to the $41.86 I was charged I will NEVER go back to the U-Haul located at Villa Rica Lock Storage-(5212) 525 E. Montgomery St,Villa Rica GA30180. I was charge 0.79 X 20.00 per mile. That a shame. I had never rent a u-haul before. But I know now not to go back there I feel that I was cheated..corine J.
El cliente no dejó un comentario.CARRIE H.
Everything was greatJelisa K.
Engine light was on for both times when I used the 26 foot truck. Being a truck driver I wasn't that concerned, but it could be pretty stressful for someone who isn't use to it. And if a light is on, there should be a box the renter can check...so the renter doesn't feel liable in case the truck should break down. Which was my only concern.David B.
There was no customer service rep on this location on 7/28/22 when the trailer was dropped off on Thursday 7/28/22. Villa Rica Lock Storage 5212. 525 East Montgomery St. Villa Rica GA. 30180. I received an email today with an added charge of $29.96. It says the trailer was dropped off at 0800 on 7/30/22. Please reverse this charge to my credit card.Kevin W.
El cliente no dejó un comentario.CARRIE H.
The lady working there was super friendly and professional. It made my stressful day pleasant from the start. I will definitely use this location again.Jennifer S.
Absolutely terrible. I rented the truck for a no contact pickup at 8:30 am. We get there and it tells us we have to go inside and see the person working. Well, they don't open until 9. So we sat there for 30 minutes. Then, I paid for insurance. The insurance didn't cover roadside assistance, and we needed to be pulled from where our back end was stuck. Uhaul wanted another $350 to come do that. I'm not even sure what I paid for insurance for! Absolutely do not recommend.Aaron P.
El cliente no dejó un comentario.RODNEY S.
Very friendly location.Janet H.
El cliente no dejó un comentario.Donna W.
El cliente no dejó un comentario.Peter D.
Service was amazing as usualDawn H.
When I arrived at location owner was 15 minutes late. Was supposed to pick up truck at 11:30am and when I arrived, no one was there.Chris B.
El cliente no dejó un comentario.sherry B.
Requested equipment was not available, we were not notified that the equipment we ordered a week prior was not available so that that we could make alternative arrangements. Instead we were told the main office the next city over would have the equipment we need, called there in the morning and that office ALSO didn't have what we needed.Allyson P.
El cliente no dejó un comentario.STEVEN B.
We waited a hour for our first location in Douglasville GA to open up. We got there at 10:00 and waited almost a hour before calling U-Haul because the business wasn't open. Was told by U-Haul they called the owner and he should be on his way!! We asked for another location, No we are sorry NOTHING!Shelley B.
El cliente no dejó un comentario.LISA H.
I did my Reservation online and it showed my price at pickup although once I got there it was a different price. That can be approvedChanta G.
They literally had all the trailers sitting on the ground. My injured husband literally had to hulk this 1000 pound trailer off the ground. Maintain your equipment better. Dont make people get trailers off the ground. Do not recommend this store.John L.
El cliente no dejó un comentario.MICAH Q.
Excellent customer service focusJames B.
El cliente no dejó un comentario.Elizabeth W.
Location is hidden.WANDA P.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.RANDALL L.
El cliente no dejó un comentario.Dale A.
The cab door did not latch properly and the entire ride from Georgia to New York in January was cold and noisy. The gas tank on the dash stopped registering at 1/4 tank and once it was realized that it read 1/4 tank for several miles, we almost ran out of gas. The hand truck we ordered was not in the truck and the 10 blankets ordered were not there. Their excuse was we're not a regular U-haul store. My advice: steer away from the Villa Rica location and go to Douglasville to rent your truck. Villa Rica location was not professional. Don't experience what I did.Susan D.
El cliente no dejó un comentario.Arthur N.
Very helpful, respectful and polite. Great locationJAMES W.
El cliente no dejó un comentario.Anne H.
El cliente no dejó un comentario.Tammy B.
El cliente no dejó un comentario.BRIAN P.
They were not on site. I called and the person, Jess, said to drop the keys and contract in the drop box and they would make sure I had the correct time entered duct I was on time and I did not need to do any further check in on my phone. I dropped the keys in the drop box but was charged for an extra day because they entered the drop later in the day and now I'm charged for there lies and bad business tactics. I would but recommend U-Haul until this is fixed and should have utilized another company .KAREEM W.
I haul completely messed up my move causing me to spend more time and money.Kenyon K.
It seemed strange when I arrived to pick up the truck, the facility was locked down. No one was allowed in. If you want to require mask is fin but no need to lock down. I had to call from out side the building to do business.John O.
I rented a 12 foot box trailer. And it did not come with a jack to lift it off my truck would be able to store it. And honestly it was heavy and it got even heavier after it was loaded. It would be very wise to install Jax and lifts on these trailersJAMES G.
El cliente no dejó un comentario.ELAINA D.
The vehicle was roach infested. Had to keep spray on me the entire time.DANQUAVIOUS B.
El cliente no dejó un comentario.Tiffany H.
They had the truck and trailer but not the appliance dolly or enough blankets. Had to go to another store to pick up. They provided no help to connect the trailer.Robert L.
You can compensate me for the added hotel cost and have them refund me for the useless hitch adapter. Also, post a warning that this establishment is unable to assist English only speaking customers.ANTHONY S.
Kimberly was Awesome! Great customer service. I definitely would recommend a friend to this locationTAKESHA W.
Costumer service was helpful, nice, and it made the experience of having to tow my car across the city a lot easier. :)karina A.
Employee was new and unsure of how to put on a trailer hitch.Darla B.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.VICTORIA H.
Little helpRONDA P.
Better lighting for when customers drop off at night, but happy they leave the gate open to do late drop offs.Carol A.
Great people great customer service very helpfulAaron H.
The computer system used by U-Haul is pathetic. I was delayed by 45 minutes because the system would not allow manual entries. The person there (Kimberly) was great, but she had to talk to the district manager to get an answer for our problem. Where are your troubleshooting manuals? Training manuals? Very disappointed in your system.Bruce I.
El cliente no dejó un comentario.RANDALL W.
El cliente no dejó un comentario.Willie P.
Check that truck is empty of rented equipmentLOREN D.
This was by far the best Uhaul service I've ever experienced. The lady who helped me was so kind and transparent. Please never let her leave y'all lolTOSHA B.
Rented equipment to clean out my deceased father's residence and returned equipment prior to 24hrs and was still charged for 2 days rental. Not happy at all.JEFFREY H.
El cliente no dejó un comentario.ROMULUS T.
I had trouble finding somewhere to park the 26 ft truck when I dropped it off.Larry M.
Add some gravel to keep the trailers out of the Georgia red clay in a few spots, otherwise an excellent experience.Danny J.