Customer Reviews for Victory Computer
(U-Haul Neighborhood Dealer)

432 comentarios

5013 George Washington Hwy   Portsmouth, VA 23702

(757) 485-3073

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    2 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 485-3073

5013 George Washington Hwy
Portsmouth, VA 23702

Servicios en esta ubicación:

Horario

  • Mon–Sat
    7 a. m. - 5 p. m.
  • Domingo
    2 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

pernell R. 
Clasificación:
5.0

Clean organized and professional

Frederick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K. 
Clasificación:
5.0

Customer service was awesome and right on time for emergency Best location and customer service I've ever experienced Me and my family very happy

Anitra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

alvin C. 
Clasificación:
5.0

Great customer service. Good job.

DWIGHT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
3.0

Was told check engine light was on but had just been serviced and the light would clear itself. When I fueled the truck the gas tank had a leak that had been very poorly patched. Tank appeared to have a bullet hole under poorly repaired patch. Had to fix myself so could continue my trip.

William W. 
Clasificación:
4.0

Location did not have the dolly i requested.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rona R. 
Clasificación:
1.0

I picked up the uhaul and there was no gas in it. The 20 foot uhaul was on E. I had to go fill the tank up before I could start moving my belongings. I was not compensated for having to fill up the gas tank that should have already been full. I will never use this location again.

Latrice T. 
Clasificación:
3.0

The truck reeked off smoke and had ants. Aldo, the tire pressure was low so had to spend more money (was already way overpriced for what it was) to get air to fill it up. Feels like they completely neglect their equipment but continue to overcharge you for it. This was my last time using U-Hail.

Renee T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ishmael F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
4.0

Very helpful and respectful. Thank you.

Jacquelyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neville L. 
Clasificación:
1.0

I rented a truck, was not given any paperwork for the truck, there was damage to the roof and Uhaul is attempting to make me pay for the damage that was already existing. I will be writing to BBB and disputing the charges on my credit card.

Sharrod G. 
Clasificación:
1.0

Tuck had an exhaust leak, could not read odometer, and steering was loose. When I informed the mngr he did not seem the least bit concerned. I use u-haul a lot but If this is my only choice for u-haul, I will use a different rental company.

richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
2.0

Customer service is a must

Aradin C. 
Clasificación:
4.0

Clean enough for a trailer but a few little issues that should be better maintained. One of the marker lights was out of its grommet, safety chains are highly worn from people dragging them on the ground since they are so long, one tire had a screw in it so roadside had to come fix, and one of the removable chain links was distorted and wouldn't screw together properly. Otherwise good, we'll designed equipment and no issues towing all the way across country.

Byron G. 
Clasificación:
1.0

The location was a computer repair shop that was not open on weekends. There were no local personnel with whom I could interact - all that was there was a key dropbox. Parking for vehicles was not clearly marked.

Art B. 
Clasificación:
2.0

Before letting someone pick up a moving truck, be sure to make sure it's not dirty inside. There was cigarette ashes, left over wrappers and water bottles (empty and full)

Alesia H. 
Clasificación:
3.0

The truck was given to me on E, was infested with roaches, then I was charged for mileage that I didn't use. I returned the vehicle the night before and was told at check in to place the keys in the drop box.

Alaia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W. 
Clasificación:
5.0

Nothing needs to improve. Everything was fast and easy.

Jose R. 
Clasificación:
5.0

N/a

Rachel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sybil M. 
Clasificación:
2.0

The truck was not filthy, but it was not clean. The floorboard was dirty, and the dash was not clean. It did not look as if it was cleaned after the last rental. The box of the truck needed sweeping and cleaning, and I needed it to be clean. I was transporting upholstered furniture. it was a very good thing I rented to blankets because they protected my furniture. This shopping center looks dilapidated, as if it is going out of business. I also had to get gas almost immediately, as the truck only had 1/8 of a tank. I thought they were always full when you rented, and you returned them to full. That is what I have done in the past. It did drink gas, that is for sure!

Vicky G. 
Clasificación:
5.0

The owner of this location was very nice and helpful I appreciated him making my move easy thank you

Sherry T. 
Clasificación:
1.0

THEN, when I go to return my uhual, the drop off location was saying the original pickup location… yet again, took ANOTHER 1.5 to get someone on the phone to fix my drop off location because they were saying that my destination “was not set yet” meanwhile, I got hung up on multiple times by the customer service people on the 24/7 truck share line. Honestly I would rate this zero stars but they don't offer that option

TRAVIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K. 
Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

I will be calling customer service in regards to my experience. It was not good.

Lynzi G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrius N. 
Clasificación:
5.0

Really nice guy and helpful

Robert D. 
Clasificación:
5.0

Customer service was wonderful Owner made me feel like family!

OLIVIAALEXANDRA P. 
Clasificación:
1.0

I was outraged at this entire experience with this specific dealer. The guy is rude and disrespectful to begin with and I did not receive any paperwork for the rental at all. When I got to the truck, it looked as if it was just returned without being cleaned out and the smell of Marijuana was very intense not only in the truck but in the office as well. I was notified when I turned the truck in that it needed a half tank of gas and I was pissed off because when I picked the truck up it had maybe a quarter tank at best. I've rented many uhaul trailers and trucks over the years and for the most part been pretty satisfied but after this incident and uhaul doing nothing about it, I will definitely seek othe avenues for my future needs.

Donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
1.0

Make sure someone actually checks the trucks in when dropped off.

Danell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

This was the third location attempted for a reservation made several weeks in advance. Learned day before pickup that original selected location didn't receive a truck. Was changed to location 25 min from home. Upon arrival, learned that location's truck was broken. No issues at the third one but ultimately delayed picking up equipment by over three hours from time originally requested.

Matthew K. 
Clasificación:
5.0

Excellent customer service 💯👍🏾

Martin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristian B. 
Clasificación:
1.0

The dealer charged me for cleaning but the truck was dirty before I got it. The gas level was almost empty. I need my $25 he charged me for cleaning back. The truck smell Marijuana. He charged me extra miles. I'm upset.

Dampalou S. 
Clasificación:
5.0

Easy in and out

Stacey R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takesha M. 
Clasificación:
1.0

I reserved this trailer by phone and refused the additional insurance. When I picked up the trailer, I gave it a cursory looking over and didn't notice, until I got back to load my stuff - that the trailer was full of ants. I swept them out the best that I could, bought a can of ant spray and sprayed out the trailer and hoped for the best. When I got my credit card charge notice, I saw that I was charged for the insurance that I had originally refused without the man at the pickup location either asking me if I wanted it nor telling me that he added it to the invoice. I called U-Haul customer service and was told that only the pickup location could credit the overcharge. I called the pickup location, went to voice mail, left a detailed message and never heard back. Very dissatisfied with your customer service and still want credited for the insurance charge. Please feel free to call me anytime.

Beverley B. 
Clasificación:
1.0

This location was different from where I retrieved the truck and was also VERY hard to locate. I was given the location as being “Victory Computer” but there is NO such place. I rode around for some time searching for Victory Computer at the location/address indicated in the email I received to no Avail!! Just as the pick-up location was hard to locate, this location is hidden in an area w/ hair salons and music store.

patricia V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
5.0

great little convenient location. Friendly manager.

Thomas C. 
Clasificación:
5.0

The only problem I have is being charged rental fee for a furniture dolly that I did not receive.

Lakisha L. 
Clasificación:
1.0

I was contracted to pick up my truck on S. Plaza Trail, Va. Bch., VA. Then I was told they did not have a truck available at that location to go to Monticello Ave., Norfolk, VA. Upon arrival there they told me the truck was out of service and sent me to Portsmouth, VA to pick up a truck. So that is 25 miles I had to drive just to pick up the truck I was supposed to pick up 1.5 miles from my house. When I arrived in Portsmouth, I had to wait 20 minutes for someone to show up. Then the truck I finally got was old, rough riding, rough running and I could smell the exhaust fumes in the cab. I had to drive 19 miles from the pick up point just to get back to my house, and again the same distance back when turning the truck back in. That's 38 miles @ $1.29 per mile ($49.02) wasted. I've rented equipment from UHaul many times in the past and have never had a problem before, but this has been a horrible experience and I hope UHaul does the right thing or I will never use them again.

Franz G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donell R. 
Clasificación:
1.0

After visiting 2 other locations, a trailer was available but Non-operational!. I repaired the trailer and was to get a 20% discount on my rental. I saved Uhaul hundreds of dollars in repairs and was snubbed by the area manager! Very disappointed in the service at this location!

Michael F. 
Clasificación:
5.0

Maybe lower your mileage rates. (Smile) But other than that, the manager at facility showed great customer service and I will be returning again.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry S. 
Clasificación:
1.0

In a corner with no attendant...

VENORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
2.0

When I arrived to return the truck at 7am no one was in place to receive the truck had to check out online and leave hand truck and dolly on back of the truck without witness the equipment was on the truck.

George S. 
Clasificación:
5.0

The gentleman (Melvin?) was on time, efficient, and personable, and got me on my way quickly even though it was in a heavy downpour. Would recommend this location very highly.

Kevin A. 
Clasificación:
5.0

N/C

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
3.0

N/C

Brenda M. 
Clasificación:
3.0

Fairly quick and easy. The only down fall with U-Haul is it takes at least 20 mins of being on hold to get ahold of anyone from the 1-800 number.

Audrey R. 
Clasificación:
5.0

The manager at the store was great! The truck not the best. It was clean, did run well and was easy to drive. It had two problems: 1. AC didn't work right. 2. Bad shimmy.

CURTISWAYNE T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Howard P. 
Clasificación:
1.0

El cliente no dejó un comentario.

CARMEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C. 
Clasificación:
5.0

Service went very well

Eric C. 
Clasificación:
1.0

Had to run around an around to drop off a truck came all the way from va had to go to two different places to drop it off had mills I did. Not use an they won't give me any money back

darlene T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARKA G. 
Clasificación:
3.0

The truck was not available at the time of my reservation. I had to wait an hour which delayed my moving time. Once I got the truck everything ran smooth.

Tameka E. 
Clasificación:
5.0

Excelente

Altan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrius T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel Joy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard F. 
Clasificación:
5.0

Excellent customer service

Beth C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cortney G. 
Clasificación:
5.0

He was very nice and personable. Thank you for all your help.

BARBARA W. 
Clasificación:
5.0

Superior customer service!

Ebony S. 
Clasificación:
1.0

The fuel Guage at this location was almost on empty and was only given 20 dollars to fill up the tank which is complete BS I will never go to this location again

TYLERCHRISITIAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

sheltric P. 
Clasificación:
2.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamar B. 
Clasificación:
5.0

Everything was perfect!

Heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
4.0

This was not the location that I reserved the trailer from. What does a reservation mean? Why wasn't the trailer at the Greenbrier location as I had reserved?

ronald M. 
Clasificación:
2.0

I felt uneasy walking into this store because the windows are covered in advertisements or other signs that prevents one from looking in. Once inside it was like I surprised the employee. The drop off area is poorly lit.

CHARLESRAY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
1.0

I dont recall it being a computer repair place. It was some place called "Broadway Records". The place was disgusting and filthy. The guy didnt want to talk to me because I wasn't wearing a mask, even though I had a face covering. It came off as pretty racist because people who looked like him were inside with no face masks and I didnt look like him, so apparently I had a different set of rules to abide by. I had to get on the phone and took an additional hour out of my day to get the car dolly. The previous place where I had gotten the truck from before I arrived at the disgusting place I had to get the car dolly from was wonderful.

Cody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Palin H. 
Clasificación:
5.0

Excellent customer service - friendly and helpful!

cara L. 
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