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Stephen W
Customer Reviews for Vics Tobacco And Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned my uhaul a day earl but somehow was charged for an extra day saying that I didn’t return it until 11 am the next day.
Brianne WVery easy drop off
David WThey didn’t have moving blankets or furniture dolly’s as requested when I made the reservation. Everything else was great.
Paul WWell it wasn’t very well lit. I was also not aware of the town very well. Being after hours. My wife had to stay in car while I had to upload photos of the vehicle. Being late at night it was kind kind of a scary situation.
bobby mHad a hard time picking up the uhaul
kim rThe guy was nice and it was a easy drop off...I handed him the key and that was it...
Charlie HAbsolutely horrible service. Dirty and not well kept. Unauthorized charges to my credit card a month later, will be reporting this location to our financial institution as fraud.
Chris CAll was good. No improvements to note.
Michael GCleaning charge was impose while Uhaul was in left in same situation we receive.
Jimit PUsed uhaul.com for the return & dropoff and had nothing but connection issues. No issues checking in with the app but the dropoff was terrible. Tried several times with no luck. Called the uhaul help center and they were no help either.
Kenneth CExtremely helpful, went above and beyond
Greg CI paid for a dolly but they don't have a dolly. They said they told uhaul they don't have one but customers still come in regularly after having paid to use one only to find there isn't one. I didn't have time to go all around town to find which location actually had one so I did without. Also there was no ramp on my truck. I thought they all had ramps.
Michaela dGreat !!!
chris eCommunication and inventory updates would go really far for customers.
Caleb LSome information on using the app for returning after hours.
james bQuick and easy
Kaelin HI was to pick up at 2:00 pm waited forever for a key then I was to return at 3 pm the next day to tell City and was charged $40 extra day?? Not very pleased with that because I was 4 minutes late returning but waited 30 minutes to get a key when I picked up
JEFFERY Lgreat drop off experience
Brett DWe were very sad the truck did not have cruise control--made for a much longer day. I had no idea the trucks wouldn't have it and will remember to ask if we need one again. Otherwise, fine experience and thanks.
CHARLES BWas after hours drop off. Clerk at convenience store took the keys and that was the end of it.
JON WIt was somewhat difficult to locate. Was given the street address but not the name of the business (Vic's Tobacco and Food Mart). The house numbers were not visible from the street (Frederica) and there were no other U- Haul trucks or trailers parked on the parking lot so I wasn't sure I was at the right place until I went inside
RANDALL SThe owner was VERY customer oriented. Absolutely will recommend for any and all.
THOMAS GEasy location to find and couldn’t have been more nicer and easy to turn in.
Mickie H