Thank you for the quick services. Would recommend to further customers
Linda W.
Customer Reviews for Vesta Lee Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Let the customer know more about what is involved in the drop off procedure when the location is closed. Also, the print out receipt is so small, like a font size of 4 or 5, so making that at least 8 so it is easier to read would be helpful.
Heath H.Driver's head light wasn't working
Timmy A.Professional and customer friendly.
Lloyd P.Great customer service at this location!
Julie G.Great place! Great people! Highly recommended!
Julie K.one of the bars to assist in keeping the doors open while loading was not attached to the trailer. It seems that should be checked when a person picks it up.
Kathleen C.Excellent customer service and very friendly 👍
Angela C.Old time hardware store, worked well.
Robin S.Top notch!
Todd N.Always helpful and quick! I'm usually in and out! The drop off after hours is very simple… which is what I use! Easy to get to location!
EMILY H.They went the extra mile to accommodate us with a late pickup.
ALFRED F.The lights on the trailer stopped working about 50 miles out so we drove all the way home at night with no lights. Thank goodness we didn't have any issues. I don't think it was anyone's fault because they were working when we hooked it up at the pick up place.
Taresa S.You guys are fast and efficient! I'm in and out! I leave my vehicle there… pick up the truck and drop the keys off after hours! Love it!
EMILY H.So Incredibly pleased with my experience! Everybody who helped me from the beginning to the end was fantastic! They really helped me out in a pinch when I couldn't find a truck after several attempts. The customer service was exceptional! If I ever have to rent again, I will definitely be using this site! Thank you so much to all of the gentlemen that helped me!
jaque W.Highly recommend Vesta Lee Lumber as your local UHaul dealer of choice in Bonner Springs and surrounding areas. Always great service and excellent equipment.
ROGER M.Trailer didn't even have all the parts to the safety chains to keep car on if straps failed. I was over charged on miles, days and overall a terrible experience with UHaul
Hussain K.Always a great UHaul rental experience at Vesta Lee Lumber. Highly recommend this location for your truck rental needs.
ROGER M.I waited for a half an hr and no one even acknowledged that I was even there and there was no one at the front
Autumn C.Great location. The gentleman that checked us out was friendly and helpful
Andrew B.Make it easier to check in. I had to go back and forth between the website and the uhaul app to get checked in. Took forever. Also, keep the gas tanks full.
Amanda H.The staff at the Vesta Lee location were so accommodating and kind! Their communication leading up to the transaction and during was phenomenal. Would highly recommend!
Cori D.Excellent service and equipment...great UHaul local dealer. Highly recommend!
ROGER M.This is a great place to rent UHaul trucks. Friendly and efficient staff. Consistently good service with a great UHaul equipment.
ROGER M.Excellent service at Vesta Lee Lumber! Highly recommend this UHaul local dealer.
Logan B.Not a thing
donald B.The reservation system is a battle. I reserve at one location and get transferred to another. The on the day of pick up the equipment is sitting on the lot of where I wanted to pick it up at. Then they have to change my reservation back to the original.
Bruce K.The cargo van was great!
Walter M.Always a great UHaul rental experience at Vesta Lee Lumber. Excellent service and equipment!
Gabe B.Always get excellent service at the Vesta Lee Lumber location to go along with the high quality UHaul equipment. Highly recommend!
ROGER M.Always a great UHaul truck rental experience at Vesta Lee Lumber.
ROGER M.Good system in place...
Anthony G.Everything was smooth and easy!
EMILY H.Vesta Lee Lumber Co. provides excellent customer service as a UHaul neighborhood dealer. Always a great rental experience.
ROGER M.Reserved trailer at this location. Was called and told I had to pick up the trailer about 20 miles away from that location. The night before I went by Vista Lee and saw my trailer sitting there and went there the next morning to pick it up. They had to call traffic to fix the reservation that I did not want changed in the first place. I have had troubles with the reservation system in the past forcing me to drive over an hour away to pick up a trailer on the trailer I wanted was sitting there in town.
Bruce K.Sticker for a ding made it to ~Montana - surprised it held as long as it did
Matthew C.Great service
Douglas W.Everyone was extremely professional and helpful. Great customer service!1
Sherrie M.Na
Ron S.Great service and easy check in. Highly recommend this location.
Matthew C.Rental and return is always easy and hassle free at this location. Never have had a problem.
Mark O.Vista Vee Lumber is convenient and friendly. the only issue I had was with the trailer surge brakes locking up and hammering my vehicle.
Richard N.NOTHING!! Employees were very professional and courteous.
Lorie C.Check the oil, it was 2.5 qts low at pick up. Make sure mirrors will hold when adjusted.
Jamey W.Easy check in and check out
DEBRA S.First truck was miss firing like crazy, and indicated that it had 0 oil pressure. This was after it had been loaded with pallets and supplies by me. So I then had to unload it and load another truck by myself. During the trip with the second truck. It indicated that at an idle (stopped) that it had 10psi of oil pressure. The two trucks I was given seemed to be in poor mechanical engine health, and needed repairs or replacement equipment.
Duncan R.On the instructions to get your keys from the lock boxes, you might want to add to the instructions that after you enter the lock box code "you must turn the keyed lock mechanism to the left in order to open the box". This was the first time I had picked up a truck during non-business hours and this added instruction would have saved me a phone call to U-Haul Support and waiting for the Dealer to open to clue me in to this additional step I needed to take. Pickup was for 7AM and had to wait until 8AM for the dealer to arrive to open for business. U-Haul support would have saved me an hour's time if they were also instructed to tell customers who are having trouble opening the lock box of this required step after entering the code. Otherwise, everything was PERFECT!!
Michael R.They were great and very helpful. Thank You
Thomas M.