Actually there was no one there, but I called and told him of the issue with the posted fuel level and I dropped the keys in the box and it worked out
MARTY F
Customer Reviews for Ventura County Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great experience.
LEAMAN VThe employee who assisted me (sorry, didn't catch his name) was polite and handed the rental quickly. I will certainly rent from this location again.
SUE FSuhaid was very helpful. Truck was there as promised the next day (next-day availability a plus). Good service , fair price, convenient pick-up, easy and quick return, emailed receipts as promised, great experience overall.
WILLIAM FThe person there is very helpful and polite.
Yip CGreat service. Staff was friendly and helpful.
William ZSuhaib was very helpful and efficient. All of the order was ready for us and he helped me load our vehicle and clearly showed me how to use everything in the order. Pricing was all as we expected.
JOHN MAlways great service in finding me a car trailer
Chris PThe person who provided service was excellent…highly recommend.
Quinn FVery good service; Very Helpful and professional.
VICTOR IMobile pickup App needs to be better at finding site location. The mobile pickup process is completely frozen until the UHaul App finds your phone location and I had a terrible time (40 minutes) getting it to work for me and I have a new phone. The agents that were assisting me told me this is a problem with the App. Otherwise my truck rental experience went very smooth and I would do it again.
Rodney EBe more friendly and helpful to costumers.
Tristan SExcellent customer service and friendly staff
STEVEN LExemplary customer service!
SHAWN TTires were mismatched (not the rental location's fault) resulting in a tire failure on the interstate, in the heat. Dispatched mechanic did an excellent job and replaced two tires; the failed one and one that he felt was on the brink of failure.
David NThis location helped me out in a pinch and the gentleman that helped me was very friendly and professional.
JASON SEquipment was new and clean
DENNIS ZThank you for the owner of the fantastic customer service. I'm very please with this location. Will recommend every one to this location. The car smell good clean
mingkwan cQuick and fast no hassle rental. Absolutely fantastic!
Brian CStop using engines that take a lot of gas get better engines gas savers they have very strong engines that save gas that’s just an extra expense your customers don’t need when there moving and better for the planet
gary HCustomer service was Awesome…He/ventura location accommodated my needs when UHaul the company itself just treats you like a Number they don’t even try to help you save money returning the truck early …greedy bastards + FORDs suck gutless POS that needs service or a flaming Molotov I’ve never drivin anything that sucks that much Gas … whatever you do to call don’t call that 818 # that bitch is snippy and doesn’t know shit
CHRISTOPHER CService was outstanding!!!!
Susan VProcessed very quickly. Truck was perhaps the cleanest I've ever rented.
John MVery easy transaction. I was in and out in just a few minutes.
Kevin VThe counterperson was very nice and patient with me
Michelle GNo problems atall . Itwas quick and easy from start to finish
Christopher PNinguno
Feliciano VVery helpful during a stressful move. Thanks
John BThe employee was very helpful and friendly. He had me in and out with no wasted time.
Gary QI've been to several uhauls in my life time. Hands down the best prices and customer service.
MARVIN OI feel it was a bit difficult to find, with only one sign visible from the street, and tucked as it is behind other businesses. Perhaps more directional signs along the alley as you approach, or "Proceed to the End of the Alley"? In any case, I found it, and it was a clean office, with moving supplies clearly displayed. Suhab was very helpful! Best, Stephanie
Stephanie WHello, Customer service was very good. The 26 ft Ford SuperDuty truck was well equipped for moving with excellent braking system and tow/haul mode transmission. We drove slow and easy and the move went well. Thanks very much. Rob
ROBERT MYour ventura employee knew I was transporting a large motorcycle so he included a pack of 4 straps. It wasn't until I was tieing down the bike that I noticed they were LIGHT DUTY and wouldn't work. The uhaul place here said they wouldn't take them back even though they were in the unopened box.
michel wIt couldn't have been easier.... Attendant was extremely helpful as well.
Chris MAwesome service!!
David SI asked if all was well with the trailer and specifically asked about the tire pressure. The rep stated everything was checked. Upon my arrival at home. I checked the tire pressures on all the tires and the right rear tire pressure was measured at 75psi. All of the others were within the tire sidewall specification. I am glad I verified the tire pressure and thus potentially AVOIDING a blown tire during the 475miile rental distance.
MARTIN Mnothing to improve! - the truck was brand new - communication was excellent - everyone at the pick up and drop off was informative and courteous. thank you!
james mThe BEST! Old school customer service…greeted like a friend. Will come back and telling everyone about this Uhaul location! A warm smile and caring customer service goes a long way…Hope! . Thank you!
Leana KVery helpful and great srvice. I had very bad experience with other U-haul location like the one in 2420 N Oxnrd Blvd
JORGE DThe truck I rented was extremely hard to drive and did not navigate turns or corners well. It felt like it needs a front end alignment and I really hated driving it because it just felt really awkward and I felt like I was going to take a corner too sharp and hit someone or hit a curb. It just was really weird how the mirrors were and very difficult to see behind. The people at the location are great it's just that this truck needs some work.
Moneytha BThe service that I received was exceptional. Thank you very much!
Felicia JThe person at the desk was very helpful and took care of me very fast. Return was easy after hours.
Jose MI picked up the van with a tire that barely had any tread and was practically flat due to a nail in it. It was very stressful as I needed to drive over 200 miles the next morning and had to frantically find somewhere to get the tire patched so it could make the drive.
sierra EFriendly, helpful, clean, this is now my new favorite U-Haul place.
Deborah LWe made a last-minute reservation, and they graciously accommodated us. ¡Gracias!
Magda NEmployee was very knowledgeable and helpful.
Howard SWe showed up at 9:00 (pick up time) and by 9:15 I called the location to see if someone was coming to get us a truck. He said what location and said someone would be there in 10 min. At 9:30 someone rolled up and asked "can I help you?" It was irritating because we obviously had just called for a truck. I ran to get my purse and he told my husband that he wasn't supposed to be there and that someone called in sick and his irritation was evident for the duration of our encounter. I understand that things happen but it just seemed like we were an inconvenience to this man even though we reserved a truck and upheld our part of the negotiation. It was not our fault that their help did not come in.
Daniel HI was mislead on gas charge he told me the gas cap was broken and not to worry about gassing up before returning and my rental went from 29.99 to 107.00
victoria mThank you for all your help.
Justin TThe best uhaul customer service. The rep knew his equipment & job!!!!
Todd C