Customer Reviews for Ventura Auto Sales
(U-Haul Neighborhood Dealer)

126 reviews

301 S Western St   Amarillo, TX 79106

(806) 731-1161

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9:30 am–5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(806) 731-1161

301 S Western St
Amarillo, TX 79106

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9:30 am–5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Never received a call back on return of u-haul truck. Waited 30vminutes for the person to inspect the vehicle. Asked to have a call once he returned after I left. Never heard from him.

larry blackburn 
Rating:
5.0

Customer did not leave a comment.

Eric Ouderkirk 
Rating:
5.0

Awesome place to rent. Very helpful people.

Jack Norman 
Rating:
5.0

Very helpful people.

Nicholas Walton 
Rating:
5.0

Customer did not leave a comment.

KIRK CRADDICK 
Rating:
2.0

I did rent from this specific location. A change was made to my reservation instruction me to pick up my trailer from this location. This is a substandard location and did not have the blankets i ordered. I would like to say the person was friendly and provided great service.

Phillip Waller 
Rating:
3.0

Customer did not leave a comment.

Aaron Daughtrey 
Rating:
5.0

They have awesome cars and U-Haul trailers.

Bryce Paslay 
Rating:
5.0

Had all the equipment ready when I arrived at location. Very helpful.

Jason Baxter 
Rating:
5.0

Got me in and out. Very helpful people.

Santo Aloak 
Rating:
5.0

Awesome service and place.

Jake Brown 
Rating:
5.0

They were great help.

Osvaldo Gonzalez 
Rating:
5.0

Got us in and out real. Fast service.

Lazaro Hinojos 
Rating:
3.0

We picked up our vehicle after hours at it was almost empty.

Robert Dial 
Rating:
5.0

personnel went over and above to help

Phil Gross 
Rating:
5.0

Excellent service, excellent personnel

Doug Lopes 
Rating:
5.0

Alfred was great--very helpful!

kent mereness 
Rating:
5.0

Awesome folks.

Bryce Shelton 
Rating:
5.0

Thank you so much for all the help.

Yailen Moreno 
Rating:
5.0

Awesome place and very helpful personnel.

sahan ABDULA 
Rating:
5.0

Customer did not leave a comment.

Joe Spinhirne 
Rating:
5.0

Customer did not leave a comment.

Frank John 
Rating:
5.0

They were of great help. Got me in and out.

Hardy Ware 
Rating:
5.0

Awesome place

elijah trout 
Rating:
1.0

It looked like a front for drug sales, People coming into the business I would not associate with. The is a used car dealer.

Louis Keyser 
Rating:
4.0

I really did not feel comfortable leaving the trailer where I had to leave the trailer on Sunday which was after hours for the business but the return procedure was clear and prevented me from liability!

Eddy Sauer 
Rating:
5.0

Thank you for the great service.

Tyfani Urrutia 
Rating:
5.0

Awesome folks. They helped with hook up.

Denise Anaya 
Rating:
5.0

Awesome uhual people. They were very helpful.

Chris Crater 
Rating:
4.0

This location has good staff, prior facility the truck came from did a poor job ensuring vehicle was clean. Staff at location where truck was picked up swept a lot of dirt from back of truck.

Roscoe Litchard 
Rating:
5.0

Customer did not leave a comment.

Abraham Vanegas 
Rating:
5.0

Alfredo was very nice and helpful.

Joan Fitzgerald 
Rating:
5.0

Awesome uhual service

Raquel Ramirez 
Rating:
5.0

Customer did not leave a comment.

chad gibson 
Rating:
5.0

Awesome staff really helped me with my rental.

Isreal Pascual 
Rating:
5.0

Super friendly and helpful staff!

kurt hansen 
Rating:
1.0

I ask for dolly add to my order which they didn't have, I was sent to 6th street to pick one up. I was told there that it wasn't paid for,but the guy told me it was and just pick it up, I try calling him but no answer the manager tried calling too but no answer, the next day I tried again to call him,still no answer had to call again the one on 6 th street due to I was running late with return. When I deliver to the one on 3rd street he didn't say how much it came up to so I asked him and he said the 60 dollars I don't how it add to 60 dollars when the truck was 39. for 15 ft truck and .69 a mile

guadalupe figueroa 
Rating:
5.0

Great service and even helped me after hours.

AHMED JEYLANI 
Rating:
5.0

I couldn't find the right equipment and they had it available.

armando Lira 
Rating:
5.0

Great service, they are quick and very friendly. I would use them again and recommend to others.

Jerrold Gray 
Rating:
5.0

Great people and very helpful.

sarah warren 
Rating:
5.0

Awesome people

Mary Castillo 
Rating:
5.0

Thank you for the great service.

Roberta Hollers 
Rating:
5.0

Awesome service.

Anna Stratton 
Rating:
5.0

Thanks for the great service.

TERRI MONTGOMERY 
Rating:
5.0

Gentlemen there got me in and out. I really appreciate it.

Alice Olson 
Rating:
5.0

Got me in and out. Thanks alot guys.

Luis Aldape 
Rating:
5.0

Awesome people. Thank you.

Mark Lewis 
Rating:
1.0

Customer did not leave a comment.

BRYAN WATSON 
Rating:
5.0

Great place to get Uhual. Thanks.

Eric Neece 
Rating:
5.0

Very helpful people. Thanks

Freud Alcius 
Rating:
5.0

When you call to Order a truck and and you get a conformation # place and time, U Haul should have it there and the size of truck you ordered! Uhaul tried to get me to drive 2 hours away to get the truck size we ordered!

Antonio Reyes 
Rating:
5.0

Thanks for the great service.

John Zavala 
Rating:
5.0

Great people. Very helpful.

Riley Barrett 
Rating:
5.0

Great customer service.

debbie gray 
Rating:
5.0

Awesome location. Clean and helpful people.

alejandro romero 
Rating:
5.0

Awesome uhaul location.

Khoa Huynh 
Rating:
5.0

Got us in and out. Thanks.

Melinda Cole 
Rating:
5.0

Great place to rent uhauls. Nice people.

ROBBERT KELLEY 
Rating:
5.0

Would do business with this uhaul dealer again.

Trinity Greer 
Rating:
5.0

Awesome service with a smile.

Felipe Hernandez 
Rating:
5.0

Great customer experience. Got me in and out.

Dennis Gonzales 
Rating:
5.0

Alfredo was very helpful.

Beto meza 
Rating:
4.0

Customer did not leave a comment.

RAVEN LANDERS 
Rating:
3.0

Great service keep it up!!!

Tony Collins 
Rating:
5.0

Customer did not leave a comment.

Ryan Neusch 
Rating:
5.0

Nice folks.

Justin Hoopes 
Rating:
3.0

Customer did not leave a comment.

Paul Newberry 
Rating:
3.0

Customer did not leave a comment.

Denise Everett 
Rating:
5.0

Customer did not leave a comment.

travis pitts 
Rating:
5.0

Customer did not leave a comment.

Margaret Harris 
Rating:
5.0

Customer did not leave a comment.

Mark Howard 
Rating:
5.0

Customer did not leave a comment.

Margaret Harris 
Rating:
5.0

The gentleman were very helpful.

Martin Payan 
Rating:
5.0

Awesome and quick pick up and return. Staff very friendly and helpful!

Stephanie Branch 
Rating:
4.0

Customer did not leave a comment.

Julie Zeller 
Rating:
4.0

Staff was very nice and friendly

Aalyiah Foster 
Rating:
5.0

Customer did not leave a comment.

Margie Barton 
Rating:
4.0

Customer did not leave a comment.

Timothy Renfrew 
Rating:
1.0

Customer did not leave a comment.

Tyson Hackler 
Rating:
5.0

The dolly I was picking up was ready when I showed up. It was quick and easy at this location. Very helpful.

Shaun Figueredo 
Rating:
5.0

Great people and great service. Took the gentlemen five minutes to get me all ready and I was out of there.

christy longanecker 
Rating:
2.0

I was unable to drop off my truck when I was finished with it a day early, no safe place to park the truck, or indication of a key drop area. No advertisements showing that they even are a retailer for uhaul, charged me $60 for being 2 hours “late” even though I had to return it during their normal business hours. The place was not conviniently located and hard to find, the man refused to not charge us, also I have an issue with this company taking 3 days to answer my request when I did not have the money to be automatically charged to begin with and almost recieiving an overdraft charge! I hope someone reads this and reaches out to me because I absolutely love uhaul and I chose this company over any others every time I need services. I hope this does not end our relationship as business and customer.

Julius McGee 
Rating:
5.0

Loved the customer service and quick service !!!

neri Lopez 
Rating:
5.0

Awesome people here. I was in dire need of a car dolly and they had it there ready for me. Thank you guys.

Miguel Alphonso 
Rating:
5.0

People there were very helpful and answered all the questions I had. Thanks guys.

Robert Walker 
Rating:
5.0

Staff were very efficient. We were not there very long.

Janice Wicker 
Rating:
3.0

I called and requested the pickup on Canyon Drive 2 days before. I was within 1/2 mile from the pick-up place on 301 S Western. We drove all the way across town in heavy traffic, to the 5300 block of Western St and was told the trailer was back where we were originally. our contract clearly stated the pickup would be 5300 Canyon Dr. Then when we got across town the trailer wasn't there yet. We had to wait another 30 minutes. I don't appreciate the total inconvenience.

Manuel Vigil 
Rating:
5.0

Customer did not leave a comment.

sam thomas 
Rating:
5.0

These guys were fast and easy to deal with. I was out of there in no time. Thanks alot guys.

randall downs 
Rating:
5.0

These hardworking individuals found me a truck even after somebody had cancelled my reservation. Thank you so much.

SHAWN GRISSOM 
Rating:
5.0

Got in and out. A great experience if i might say so.

diana ramirez 
Rating:
5.0

Very awesome and helpful people. I would definitely rent from them again.

Sabrina Adams 
Rating:
4.0

Equipment was not at this location. I received a text in the am that it was there. The person there helped me find my equipment, had to pay another taxi to get there. Very upset with the whole setup. The person I spoke with on the phone Saturday split up my pick up locations when there was one location where I could have picked up everything. It took me 2.5 hours to get all my equipment and had to pay extra taxi rides as well as drive the truck to a different location to get the tow dolley. This was unbelievable how screwed up the whole transaction was from the get go. I am very unhappy with the setup person, the people trying to get me my equipment were fine and helped me get on the road, 2 hours after I expected to. Ruined my whole trip and set me back 2 hours, very unfortunate.

mike dager 
Rating:
5.0

Awesome people and awesome service. Got me in and out. Thumbs up.

Mike Kelley 
Rating:
5.0

Customer did not leave a comment.

william cosper 
Rating:
3.0

Customer did not leave a comment.

robert johannasen 
Rating:
3.0

hard to rate this. dropped vehicle off early on Oct 4th..employee there said "u-haul person not here now" but you can just leave the truck. even though I turned in vehicle early, under allotted miles, and undamaged, felt a little uncomfortable. Did not want someone later to indicate some type of problem with the vehicle.

Ralph Benjamin 
Rating:
2.0

The trailer was no swept out. The salesman forgot to put my 12 furniture pads in the trailer and I did not discover that until after they closed a 1PM on a Saturday. They did not have a light adapter so after they hooked up the trailer, they told me to just drive it across town to the U-Haul center because they would have a light adapter I could buy. So I had to drive the trailer across town with no lights. I had several stop lights to go through and had to change lanes with no signal lights. I was not happy about any of this and I have used Uhaul many times and never got dirty equipment or had to drive Uhaul equipment illegilly.

Tana Marks 
Rating:
3.0

They were nice but this was just a Greece monkey shop not a uhaul dealer.

catherine meck 
No reviews have been submitted for this location.

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