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Patrick B
Customer Reviews for Vanderhoof Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic service! Would highly recommend
Noel WIt was the only Uhaul location that was available for our move and had great customer service 👍
Frances LCompletely satisfied with the staff and my whole experience, renting from Vanderhoof mini storage.
Marcel CEasy process Thanks
Mindy BExcellent and accommodating staff. Felt like family !
Phil SI will use the uhaul again in a heartbeat!
Lorelei PGreat communication and follow through. Thanks again
Tannis CThe website was slow for the representative.
Perry RVery friendly and informative! The best experience I've ever had renting a uhaul!
Despo CThe owner operator is very accommodating. The equipment is clean and well maintained and I was able to leave my vehicle there in a secure place while using the truck
James MThank you Vanderhoof. The gentleman was very nice, helpful and knowledgeable. Very clean and beautiful building and office.
Lorrie UNothing was very good and was a quick drop.
James CThe service was great, very friendly and helpful picking up the trailer.
Carson THire nice
Enoch Kvery nice people
Ron JHave no complaint. Very helpful.
Traci GWe weren’t told in anyway shape or form that we had to power wash the outside of the trailer. It’s the middle of winter and we’re charged $15 to clean the outside from ice. What a pile of crap.
Karel GJohn was very helpful and answered all my questions
Jonathan EAfter I booked for a Truck in Vanderhoof , U Haul in Prince George changed my booking to Prince George. That would have made for a lot of wasted time and money. When I called Prince George the girl I talked to didn't seem interested in working with me and just told me I would just have to go to Prince George. When I called John in Vanderhoof to let him know, he asked me to call 2 days before and he would do his best to get me a truck. He did have one come in and his customer service is awesome. So very helpful !
Karen HAgent was extremely helpful.
Kerry ZDropped off after hours, no one was there. Didn't go inside.
BRIAN CIt was closed and I asked for a truck in Prince George.
Shawn PNothing ! Public relations is excellent! 😘👍🏻
David MI cannot praise this location enough. The staff was amazing and went above and beyond to help. Other locations can take a lesson from this location. Keep up the outstanding work.
Frederick AJohn at uhaul mini storage was awesome to deal with.
Tim Tbrakes did not work, now we have to repair the brakes on the truck becaue they were overused.
Brian NHad to enter credit card info…but still had to give credit card at location.
Barb MI was looking around the area for wheel chocks or a chunk of wood. Luckily it wasn't required but would have given me piece of mind when dropping off.
Kari ANo Comments
RANGIE AAgain the vendor was amazing the U-HAUL corporate customer service was horrible and I will never use U-haul again because of it
Justus MAlways a pleasure getting equipment at this location.
Peter DIncredible customer service! Thank you so much for making a stressful situation run so smoothly.
Michael HGreat - friendly service - thanks !!!! A good experience
Elaine FEverything was handled very professionally and politely and extremely friendly. I felt like I had known John for years.
Allan WVery friendly and helpful. Thank you so much
Pauline SWe hauled the trailer from Vanderhoof to Kelowna, a 10 hour drive. In 100 Mile House (5 hours into the drive) the trailer had a flat tire due to the air valve gasket not being tightened properly...was apparently a slow leak and we were lucky to not be driving on the rim. This was 100% the fault of U-Haul. We called U-Haul roadside assistance and their contractor (from Kal-Tire in 100 Mile) had us on the road in 1.5 hours. So while we were extremely unhappy about the huge hassle of having a flat (especially when it was totally preventable) the roadside assistance guy was fantastic. And the people at the U-Haul in Vanderhoof were very pleasant.
Jean BThis location is amazing, keep it up!
Brock GCustomer service was excellent, no need to improve.
CHRISTOPHER TI have rented at this location a number of times and have always received excellent service
GLENN CVery friendly. Remembers your name and what business you had done before at this location. Very kind. Definitely recommend this location!
JANICE SGreat staff - no way to improve - fabulous experience -
ROLAND SAmazing everything
LUCAS TVery friendly, helpful people who gave us excellent service. Will recommend.
NANCY WThe gentleman running the uhaul went above and beyond making sure we were safe on our 6 day travel including changing tires so we had better tread on the road on a unit that was in really good shape.
PAULJ CVery pleased and impressed with the warm and friendly service we received. I highly recommend renting from Vanderhoof Mini Storage you will be well taken care of.
KEVIN HThe service at vanderhoof is wonderful . No way it could be improved . We we’re moving from kitimat had tried to get a uhaul in terrace 550 km to the west and had to backtrack to vanderhoof from kitimat to get uhaul . Gas cost us about300 dollars extra . That part could be improved . But vanderhoof was great !!!!!
ELAINE F