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Manuel N
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
mileage is too expensive
ALEXANDRE FThe customer service was great. The representative was very nice and made the process very easy and efficient.
Lucretia SNothing. Outstanding facility.
Ilsa EGreat service. Tricia and her staff are friendly, professional, helpful. Rented a van from this location a few times over the years. Parking is a little tight when picking up/ returning vehicles, but not a big issue. Thanks. Would recommend.
LORI CVery friendly and fast service.
Gonzalo TEverything was perfect - thanks for a great rental.
Ian DAttention from Tracy the agent was really professional; efficient and very kind. Outstanding It will be great if the company would open earlier and close a little later . Traffic everywhere is difficult.
fernando cVery friendly smart rep.
Vanessa CThe uhaul had roaches and leaked water all over my couch because it was raining.
Samantha GThe van we got has side door unable to open. I called U-Haul and they suggested me to contact with the location for an exchange. Just found out they don’t have any extra one, and nothing more they can do.
Wilson AIf a renter comes in early, say 8:45 AM and the rental is for 9 AM. I should be able to pick up the vehicle earlier and not wait for a code to appear at 9 AM.
Luis CCharged me 200$ for dropping truck off at reserved location , just trying to get every dollar they can out of customers
Maria DDon't give a van with one tire severely deflated. It didn't even have a leak, the pressure was just too low.
Claudio NEverything was great. Specially the person who attend me
ALVARO SVery nice place and people
ANTONIO HRented UHaul van. Easy reservation, friendly & professional customer service. Truck was clean and ran great, cold A/C. I’m not young and took a minute to figure out how to use a key fob, lol. Experience 5/5, would recommend.
LORI CNothing, everything was fast, efficient and helpful.
DORIS SThe service was great! The equipments were clean and good condition and the location was prime!!!
GOLIATH RGood very good
ISRAEL PCar was terrible Location was not represented correctly on your website Couldn’t online check in Tools were bad Never again
AVNER HTricia was amazing!!!!
Rudy TTricia is an Excellent Professional. Thanks to Her Much.
HANS RI was charged more than I expected. I used the van for 34 miles but they charged me for 59 miles because they made a wrong calculation using a duplicate odometer. I submitted a claim they never responded.
MARIO CIt makes it too difficult to check in the equipment after hours. Especially when dealing with someone who doesn’t have the app, or is not computer savvy. And then you CHARGE them $20.00 if they don’t. If you want someone to have incentive to check in equipment online, give them a Credit, instead of penalizing the customer.
John SPerfect place
laurie mThe manager and her team… Gave me the most outstanding customer service… It first started on the phone… Very professional and took time to explain everything I need it with the rental… This young lady need to be a trainer for The company… In this crazy pandemic… We need people like her every day to give us great service… Hand down!!!
CURTIS KHave the unit sanitized with a spray on!
RODOLFO AThe Vehicle smelled really bad as if the person smoked and had pets prior to my rental. The Vehicle just needed to be clean. Other than that the workers was great!
Tiffany BVery professional employees. I will rent from this location in the future.
ROSANNA PExcellent Customer Service from Mr Jordan
Robert Ci am sorry but this van was infasted with germin Roches and i was moving to my new house and even had some come in my house id like a full refund
yosef HThe staff was friendly and helpful.
margarita hThis place is one of the best U-Haul location.. it’s very clean .The manager A professionally helped me with so much courtesy. He took time to explain everything about the truck. When I brought the truck back Alex , his assistant asked the manager if he could check the truck so I won’t have to wait to long. Bravo ( 5 Stars) to the team at Value place.
Yves DThank you.
Carlos TGreat staff
Shaul SI only Remember Alex’s name but him and the other guy whitch I think was the supervisor, we’re both very helpful and informative as this was my first time using uhaul services. Great job and staff at this location.
Maria FPedro is an Excellent and professional person .He goes above and beyond to please the customer. HE IS THE BEST!
flora cstaff at this location is excellent. Very friendly and competent.
jeffrey sPedro is a excellent person. He is very Professional and great Customer Service skills at the NMBCH location
Patricia CKeep great employees in place.
Woodie BThe truck I rented (#27286408) had the headlight by the front passenger not working which made the trip very challenging since I've being driving at night with no light along the way and through fog also. Not a good experience.
Federico SFriendly staff that is patient enough to help you out if it is your first tim.
Mikhail WAttendant was genuine and caring with good customer service
yoni mNo complaints just keep on doing what u are doing
Laurence JNecesita mejorar el personal con mas atencion al cliente en cuanto al servicio q se necesita.....el personal casi no se preocupa y no ayuda lo que el cliente pregunta mas en el area de atencion al cliente es muy necesario que busquen personal que hablen español.....la gente no hayan a quien pedirle ayuda y lo unico que saben decir no hablamos el español y ya.....por favor lean este cpmentario y saldran adelante
LEDY HJust send a kind of receipt to the customer, let us know exactly, how much uhaul charged us and why, that would be excellent , other than that, uhaul is the best, that was a great experience ! Keep on doing the good service.
mcarthur pA bit expensive my personal opinion
Edward BBased on my recent experience, the overall U-Haul service was excellent. The rental vehicle was fully functional and clean, and the store consultant (Azucena) was outstanding. I definitely recommend U-Haul and this store location to everyone.
Romano PThis location is small. Employees are not very friendly or explain things to you in detail. Was told I could not wait in the lobby instead was sent outside to stand and wait while they came back. To me that's very rude and lack of customer service. Will not be going back to this location.
abraham aOutstanding and the young lady from Nicaragua was very very helpful and went out of her to assist me:
WILLIAM BStaff was super friendly and helpful. Great customer service. How refreshing.
Jose DMake sure the computers are working and the staff is knowledgeable. I was told insurance I had to get was mandatory. It wasn't. I paid extra for no reason.
Tania FEverything was great, I was very satisfied.
Gary MThe manager of the store made me go back to gas station to put more gas in the truck even though I've told her that I filled it up and the pump automatically shut off. She told me I've had to pay $10 if I wouldn't go back. I had an 75 year old gentleman with me who has a pacemaker and we wasted almost two hours with that lady. Very rude and humiliating experience, please have one of your managers call me to discuss this very bad experience
Heiko SI'm very happy with the service of course I would recommend to my friends or family too .tks
Hilda SMore of a sense of urgency from associates.
Cody LStaff was very friendly and did a great job.
Gary SService Rep was EXCELLENT!!!!!
CHAUNTE HNothing everything seems to be working fine.
JEAN C