El cliente no dejó un comentario.Glenroy H.
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Don't give a van with one tire severely deflated. It didn't even have a leak, the pressure was just too low.Claudio N.
El cliente no dejó un comentario.Marie M.
Everything was great. Specially the person who attend meALVARO S.
El cliente no dejó un comentario.ELIZABETH G.
El cliente no dejó un comentario.Maria A.
El cliente no dejó un comentario.Lottar M.
Very nice place and peopleANTONIO H.
Rented UHaul van. Easy reservation, friendly & professional customer service. Truck was clean and ran great, cold A/C. I'm not young and took a minute to figure out how to use a key fob, lol. Experience 5/5, would recommend.LORI C.
El cliente no dejó un comentario.DELMY D.
Nothing, everything was fast, efficient and helpful.DORIS S.
The service was great! The equipments were clean and good condition and the location was prime!!!GOLIATH R.
El cliente no dejó un comentario.DAFNEY C.
Good very goodISRAEL P.
Car was terrible Location was not represented correctly on your website Couldn't online check in Tools were bad Never againAVNER H.
Tricia was amazing!!!!Rudy T.
Tricia is an Excellent Professional. Thanks to Her Much.HANS R.
El cliente no dejó un comentario.Shavar F.
I was charged more than I expected. I used the van for 34 miles but they charged me for 59 miles because they made a wrong calculation using a duplicate odometer. I submitted a claim they never responded.MARIO C.
It makes it too difficult to check in the equipment after hours. Especially when dealing with someone who doesn't have the app, or is not computer savvy. And then you CHARGE them $20.00 if they don't. If you want someone to have incentive to check in equipment online, give them a Credit, instead of penalizing the customer.John S.
El cliente no dejó un comentario.YANIRA C.
El cliente no dejó un comentario.RAYMOND G.
El cliente no dejó un comentario.RANDON S.
Perfect placelaurie M.
The manager and her teamâ€¦ Gave me the most outstanding customer serviceâ€¦ It first started on the phoneâ€¦ Very professional and took time to explain everything I need it with the rentalâ€¦ This young lady need to be a trainer for The companyâ€¦ In this crazy pandemicâ€¦ We need people like her every day to give us great serviceâ€¦ Hand down!!!CURTIS K.
El cliente no dejó un comentario.IRETI O.
El cliente no dejó un comentario.NESTOR B.
Have the unit sanitized with a spray on!RODOLFO A.
El cliente no dejó un comentario.SIMONE R.
The Vehicle smelled really bad as if the person smoked and had pets prior to my rental. The Vehicle just needed to be clean. Other than that the workers was great!Tiffany B.
Very professional employees. I will rent from this location in the future.ROSANNA P.
Excellent Customer Service from Mr JordanRobert C.
El cliente no dejó un comentario.Maritza M.
El cliente no dejó un comentario.Christina P.
i am sorry but this van was infasted with germin Roches and i was moving to my new house and even had some come in my house id like a full refundyosef H.
El cliente no dejó un comentario.Natasha K.
El cliente no dejó un comentario.Luther A.
The staff was friendly and helpful.margarita H.
El cliente no dejó un comentario.URSALEM K.
El cliente no dejó un comentario.Pedro G.
This place is one of the best U-Haul location.. it's very clean .The manager A professionally helped me with so much courtesy. He took time to explain everything about the truck. When I brought the truck back Alex , his assistant asked the manager if he could check the truck so I won't have to wait to long. Bravo ( 5 Stars) to the team at Value place.Yves D.
Great staffShaul S.
I only Remember Alex's name but him and the other guy whitch I think was the supervisor, we're both very helpful and informative as this was my first time using uhaul services. Great job and staff at this location.Maria F.
Pedro is an Excellent and professional person .He goes above and beyond to please the customer. HE IS THE BEST!flora C.
El cliente no dejó un comentario.Daisy M.
staff at this location is excellent. Very friendly and competent.jeffrey S.
Pedro is a excellent person. He is very Professional and great Customer Service skills at the NMBCH locationPatricia C.
Keep great employees in place.Woodie B.
The truck I rented (#27286408) had the headlight by the front passenger not working which made the trip very challenging since I've being driving at night with no light along the way and through fog also. Not a good experience.Federico S.
El cliente no dejó un comentario.DUCAISSE B.
El cliente no dejó un comentario.Estefania F.
Friendly staff that is patient enough to help you out if it is your first tim.Mikhail Wilford C.
Attendant was genuine and caring with good customer serviceyoni M.
El cliente no dejó un comentario.Luis V.
El cliente no dejó un comentario.Kilene P.
El cliente no dejó un comentario.luis M.
No complaints just keep on doing what u are doingLaurence J.
Necesita mejorar el personal con mas atencion al cliente en cuanto al servicio q se necesita.....el personal casi no se preocupa y no ayuda lo que el cliente pregunta mas en el area de atencion al cliente es muy necesario que busquen personal que hablen espaÃ±ol.....la gente no hayan a quien pedirle ayuda y lo unico que saben decir no hablamos el espaÃ±ol y ya.....por favor lean este cpmentario y saldran adelanteLEDY H.
Just send a kind of receipt to the customer, let us know exactly, how much uhaul charged us and why, that would be excellent , other than that, uhaul is the best, that was a great experience ! Keep on doing the good service.mcarthur P.
El cliente no dejó un comentario.Pablo P.
A bit expensive my personal opinionEdward B.
El cliente no dejó un comentario.jimmy B.
El cliente no dejó un comentario.kathianna B.
Based on my recent experience, the overall U-Haul service was excellent. The rental vehicle was fully functional and clean, and the store consultant (Azucena) was outstanding. I definitely recommend U-Haul and this store location to everyone.Romano P.
El cliente no dejó un comentario.Kelvin R.
This location is small. Employees are not very friendly or explain things to you in detail. Was told I could not wait in the lobby instead was sent outside to stand and wait while they came back. To me that's very rude and lack of customer service. Will not be going back to this location.abraham A.
Outstanding and the young lady from Nicaragua was very very helpful and went out of her to assist me:WILLIAM B.
El cliente no dejó un comentario.Latarra K.
El cliente no dejó un comentario.Elsie F.
Staff was super friendly and helpful. Great customer service. How refreshing.Jose David R.
Make sure the computers are working and the staff is knowledgeable. I was told insurance I had to get was mandatory. It wasn't. I paid extra for no reason.Tania F.
Everything was great, I was very satisfied.Gary M.
El cliente no dejó un comentario.Karlene L.
The manager of the store made me go back to gas station to put more gas in the truck even though I've told her that I filled it up and the pump automatically shut off. She told me I've had to pay $10 if I wouldn't go back. I had an 75 year old gentleman with me who has a pacemaker and we wasted almost two hours with that lady. Very rude and humiliating experience, please have one of your managers call me to discuss this very bad experienceHeiko S.
El cliente no dejó un comentario.LECLAIRE L.
I'm very happy with the service of course I would recommend to my friends or family too .tksHilda S.
El cliente no dejó un comentario.JOSE RAFAEL D.
More of a sense of urgency from associates.Cody L.
Staff was very friendly and did a great job.Gary S.
El cliente no dejó un comentario.veronique P.
El cliente no dejó un comentario.CHRISTOPHER M.
Service Rep was EXCELLENT!!!!!CHAUNTE H.
Nothing everything seems to be working fine.JEAN C.
Service was excellentDAMIAN N.
Service was excellent. I recommend it 100%. Personnel was very professional and friendly.DAMIAN N.
The store and employees were ok, nothing really wrong but nothing great neither. Only problem I do see is I was charged for gas as the associate said the meter read less then was noted, (the survey and gas odometer on the vehicle dash board should be the exact same image of one another as to avoid confusion). Seeing as the gas meter on the van is a circle and read left to right on an arc and the diagram on the vehicle survey is a straight line with what seems to be more fractional spaces. You can see where the conflict might being with what the associate sees and what the customer sees.GILBERTO H.
Please make sure vehicle is rental ready, so that customer does not have to wait for it to be cleaned. I was also offered $20 off for the inconvenience and when I returned it was told "since she had to clean it" she would not do the $20 discount even though I had to sit and wait for it to be cleaned and got off to a late start. Should honor what they say.Monica F.
El cliente no dejó un comentario.Carla N.
They give me a good service I like thatLOUVERTULE P.
El cliente no dejó un comentario.Christopher R.
The left front turn signal was broken. I was promised that this would be repaired before I left town. I called 3 times over 3 days to remind them that this needed to be fixed. They never called back.STEPHEN C.
This location was great. Unfortunately, when I called to make a reservation at an original location, they didn't tell me that they reserved a U-Haul at this location for me. So I was dropped off at the location where I thought I was to go. They were not very helpful there and I was left without a ride to go get the truck at the above location. Thankfully, they were very accommodating and waited for me, even though it was past closing time.steven B.
The entire experince was great.SHETOVINEE B.
Associate needs to be on site during business hours.Hugh H.
El cliente no dejó un comentario.NATETHANIEL B.
Extraordinario servicio al clienteteddie K.
The staff was very helpful. I do not understand why i have to pay for insurance since you are supposed to have security cameras and no one without a pass code can get in. Will have to check with my lawyer the culpability on your property on such occurance and or whether this is something that should be charged.Francisco N.
El cliente no dejó un comentario.Corrado J.