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AnJerrica D
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tank was supposed to be full. I drove 36 miles...and put 5.245 gallons of gas in it. No way it should have taken $17.30 for 36 miles. Unless it only gets 5 gallons or less on a tank. Not your fault but surely the locations fault.
Candace NThe desk clerk was very helpful and informative.
Tracy MMy visit from the Receptionist was overall Excellent
Debora CTheresa was very sweet and helpful and the van I rented was very clean and ran good. I would definitely recommend this location to anyone in need of a U-Haul van or truck. The Customer Service is excellent.
Elaine FEverything was great! I’ll rent again!
gary wThe front counter employee was extremely helpful upon return of vehicle
Darrell SNothing, the young lady that supported us today was fantastic! Very professional, courteous and a joy to be around! Please thank her for her service!
Kendall LLoved this location
Patrick REverything went exceptionally well.
gary wThe transaction was very smooth.
Alex ACustomer service was outstanding!!
Jermaine SThe person who took care of my reservation is very professional, courteous and organized. I would recommend everybody to go to this location. They know what they are doing. Customer Service is their priority. Thank you!
Yazmin Dshe took care of me right a way ,in and out with no problems
Michael SHad rented a van from one of those big box stores and on the day I was supposed to pick it up they sent me a text canceling the van. So at the last minute, this U Haul location came through. I will definitely use them again when the opportunity presents itself. Thank you!
Zulma TChad was so friendly, polite, and helpful when picking up and dropping off the van. The van itself was as expected, but Chad made the experience above average.
Desheun HFastest return of equipment ever! Great staff!
Jennifer TTruck was just a uhaul truck, pretty much all the same. But customer service was terrific.
Gary SI would have rated it as excellent but it was super hard to find their driveway due to road construction. I saw their building but it was very hard to find the entrance.
Jonathan DSuper responsive host, helped us gain access during tricky construction on the main road.
Marcy HDespite having to go back to retrieve the furniture dolly mix-up, the staff was courteous and helpful in answering my questions. They went as far as to refund me for the dolly mix-up. I would definitely go back and use this location.
Eben AEveryone all around was outstanding. My experience was great. Top to bottom
Glenn PGreat customer service
KLEBER CVery helpful and friendly staff. I couldn’t have went with a better site at U-Haul/ Value Store It 33624 SR 54! Would def rent from them again.
Diana RThe folks at Value Store It are always great. The facility is neat, clean and inviting. The best part about this storage company as opposed to others is the 24 hour access to your unit if you should ever need it. The ease of being able to pick up or drop off through mobile is also very practical.
Nathalie FThe store and staff were amazing. The truck needs to be retired/junked. 170k on it, steering wheel has to be held at 11 to go straight, transmission has issues, it’s served it’s purpose…let it go to the great beyond
Andrew LVery good service
claude eProvide maintenance on your equipment; especially on items that affect safety such as working turn signals.
Russell LGreat friendly staff !
David PThe experience was great! The people there were very friendly and accommodating. I will use them again.
Angela RVery kind and pleasant people behind the counter. Checking in was a breeze.
Micah GThe individual who assisted us was amazing. True customer service. The vehicle had a cracked windshield that was not on the record as a picture when I picked up the truck. I updated the record with a picture.
doug bDo everything EXACTLY the same. The experience was PERFECT! I don’t remember the office managers name, but she’s SUPER nice, professional, and I’ll go out of my way to do business with her again!
Jason SI would give this a great rating except for the fact that I was charged $29 for gas after I just topped off the gas tank. Nobody reviewed or looked at the gas with me when I left they said just give us the keys it’ll be fine. Would not trust this location again.
kathleen mI need a U-Haul incredibly last minute, as in, an hour before they closed, and this was the only location that “had” one. It was reserved for another customer first thing the next morning, but they allowed me to use it the night before ensuring that I’d drop it off that same night so they can use it for the next customer. Really pleased with the customer service at this location and how fast they were able to help me out. The 15ft truck served my needs perfectly. Appreciate you all!
Courage OWe rented in Florida and the AC didn't work and the ABS light was on all the time. With what we paid for the 26 ft truck it should not have been in disrepair especially in Fl.
Peggy MChad and Hilda were very friendly and helpful.
Bagrat PExcellent customer service
Kashif TThank you!!
Lauren RI returned the truck 2 days early. I had mor gas almost $30/40 . And charged me 4 miles extra $4 I wish they can reimburse that.
Mustafa OChad was exceptional. His professionalism and willingness to help through the rough moving process was so appreciated. Thanks chad n GOD bless !!!
Marvin TYou have great people working there very helpful. Thank You
rick VCharged for items I needed but weren’t there
Julia HThank you guys GOD BLESS YOU 🙏🙏🙏🙏🙏🙏🙏.
Carlos LHilda es very nice and able to accommodate my trailer drop off with no extra charges.
WILLIAM SVehicle was sticky and white dog hair everywhere.
DONNA K