Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very nice and efficient the lady at the front desk. The car was dirty inside.

Rating:

5.0

The photo capture for the odometer was a bit of a challenge.

Rating:

1.0

Vehicle in poor running condition, dash lights, engine sound, I was not able to complete what I needed to get done. I tried calling the 800 number but no answer rolled over to line if waiting

Rating:

5.0

Keep up the customer services, the rep who contacted me about my book reservation saved my whole vacation, she was able to directed me to another location about 5 minutes away which had the equipment I requested.

Rating:

5.0

wounderful wounderful easy breezy nice to hi top cargo van will return in the future

Rating:

5.0

Love the store and the customer service. Perfect!!!

Rating:

5.0

Muy buenos y la señora que me atendió muy amable y eficaz

Rating:

5.0

Todo bien

Rating:

5.0

Perfect transaction through and through.

Rating:

4.0

Agent at location was very nice and helpful. Baby roaches in Van though. Made me feel very uncomfortable driving. Pretty disgusting.

Rating:

1.0

Bad service, the van was not ready at the time I reserved. There was no mention of not being able to park my car at the location while I used the uhaul. The van had low air on one of the tires and the change oil lite was on. I also rented the Uhaul at another location and the system automatically changed my pick-up location which was further away from where I needed to go. Overall this was the worst experience I have had with Uhaul. Jorge

Rating:

5.0

The person who assisted us was very professional and kind to us. The customer service is exceptional.

Rating:

5.0

The girls in the office were great!

Rating:

2.0

The person in the office was not nice and told me she had just punched out for lunch and made me wait more than one hour. I asked her please to just do the process i have done before that take less than 5 mins. She said no. Came back 10 mins late, and the process took less than 5 mins. The oil change was overdue and the right blinking light was not working. I have been a customer of this location renting an storage and trucks many times before. This new employee is not up to the standards I have seen before and expected.

Rating:

4.0

They didn't have a utility dolly. It was very necessary for me, and I reserved it.

Rating:

5.0

Brenda was Amazing

Rating:

1.0

The rental van I got was infested with roaches. We didn’t realize until we had everything loaded and were at the new apartment. We had to do a bug treatment when we moved in… We received the van with low tire pressure, one of the windows wasn’t working and it smelled like cigarettes. The van wasn’t maintained at all… Definitely not coming back. Would not recommend.

Rating:

5.0

The staff was courteous and provided excellent service

Rating:

3.0

The van had scratches and dents that were not accounted for. I tried to reject the pics and take new ones and the app didn't allow it. I went into the office to let them know and asked them to give me a document to show that and they were not able to give me proof that the van was scratched and dented. Also, they should remind their customers to take their sunpass so that you don't get charged by uhaul of supposed toll charges and take longer routes where the customer gets cahrged by the mile.

Rating:

5.0

Very good real

Rating:

1.0

I had a reservation for Thursday and my van was not there. I had to come back the next day. The Van that they rented me had smell of pee and there were cockroaches that got into the holes in the pedals! DISGUSTING!!!!!

Rating:

1.0

Worst experience ever Has a mechanical issue, the windows doesn't go do either rin the driver side or by the passenger side , and the staff couldn't do anything about it As well as the truck has roaches , awful experience

Rating:

5.0

All was excellent

Rating:

5.0

The need to keep the vehicle for the 24 hrs that we had rented changed as soon as we reached our destination. The vehicle was used for less than an hour. I just wish an adjustment could have been made as far as rental fee.

Rating:

5.0

Excellent service, highly recommended location

Rating:

5.0

Everything is fine, there is nothing to put on or take off.

Rating:

2.0

Unfortunately, my experience wasn't good. Except for Albert, the first representative who opened my reservation and completed the check-in process, the rest of the staff were rude and showed no interest in doing business. At the time of returning the van, they told me twice that I could return the vehicle before 2:00 pm despite in the contract said I should return it by 12:45 pm. For my surprise, after I returned the vehicle, I noticed in the order history in the website, that they had charged my bank account for an extra day of rental, plus another day of auto insurance which they insisted that I should include their coverage instead of using my own auto insurance. When I called the Value Store It location, they told me they could do nothing and transferred me to a U-Haul representative who was not of help. This representative told me that they couldn't do anything and that I had to wait for a person called Julio to contact me, but he hasn't contacted me yet. I'm very disappointed with this matter, and I hope someone who read this reaches out to me and solve this issue.

Rating:

5.0

Excellent attention and service. Súper nice employees and very helphul

Rating:

3.0

No parking area

Rating:

4.0

Excellent

Rating:

4.0

Quickly processed my rental and return.

Rating:

5.0

Excellent customer service

Rating:

5.0

So far so good. All went well and I like the return process very easy and efficient.

Rating:

5.0

i think her name was Alice, she was amazing, definitely coming back!!

Rating:

5.0

Tkssss

Rating:

1.0

I got my equipment late no reply after I saw the site say 50 dollar reimbursement

Rating:

1.0

Very bad experience. The van no cleanning The van smelled very bad and had a damaged tire sensor No recommended this location

Rating:

5.0

Employees are always cheerful and helpful.

Rating:

5.0

Love the customer Service @Value Store it was very friendly and smooth process to rent the Uhul

Rating:

4.0

the girls at this location ARE ALL VERY YOUNG, and need to know that they should be going out to the Cargo Van with the Customer and making sure everything works correctly and is CLEAN inside. the issues we found A. (in the counsel where the cupholders are) some person spilt a pink milkshake that had hardened.. When they gave us the VAN it was still in there. B. Words on the dash "Rear Tire low Pressure" and then a ORANGE TRIDENT on the dash..ITS VERY scary driving this van on the highway with a low tire sensor staring at you in the dashboard. Tire Pressure Warning Light Indicator light means the pressure is low in one of your tires All the employees said that the tires are FINE AND That UHAUL is supposed to fix it.. Not them. I used to rent for 20 years at another company and the lady who took care of me would make sure everything was clean and worked perfectly.. why don't your employees do this too? the other cargo van i rented, had a broken hinge on its counsel and was never repaired.

Rating:

5.0

NA

Rating:

5.0

Foul odor in vehicle. Also, fuel level was far different than indicated on initial reservation contract. I called customer service and complained so the correct reading would be adjusted on my contract, but yet I was still charged. Not good.

Rating:

5.0

Professional service.

Rating:

5.0

Good customer service 👍

Rating:

5.0

Excelente todo

Rating:

1.0

The van I rented had a message on the screen about a low air tire so we couldn't check the millage. They charged me for 48 miles when I hardly drove 20. not cool

Rating:

5.0

Absolutely would recommend! The office was clean, staff was efficient, friendly and responsive. Everything went smoothly!

Rating:

5.0

More parking spots.

Rating:

5.0

I will surely come back if need a service that's how good it was very professional

Rating:

5.0

Location and cleanliness was perfect buti don’t know why the company is charging me 2 periods time , I reserved for 6 hours and for some reason the system online shows for 2 hours , I picked up the van at 8 pm amd returned it at 1:37 am

Rating:

5.0

Louis, the store manager was great in my entire Uhaul rental process from the beginning to end.

Rating:

5.0

The best service in town

Rating:

5.0

Everything was great!

Rating:

5.0

Excelente gracias