Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)

133 reviews

15320 NW 77th Crt   Miami Lakes, FL 33016

(305) 888-2393

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(305) 888-2393

15320 NW 77th Crt
Miami Lakes, FL 33016

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VICTOR LOZANO 
Rating:
3.0

The vehicle I received had a low tire which I had to put air in it. Also there was no windshield wiper fluid and the windshield very dirty and difficult to see out of causing a hazard and distraction.

Vickie Rioseco 
Rating:
5.0

Customer did not leave a comment.

Nancy Perez 
Rating:
5.0

Customer did not leave a comment.

Walter Madariaga 
Rating:
5.0

Very courteous. Service was great! Clean truck!

Kahdijah ali ponce 
Rating:
4.0

Wider selection of trucks

UBALDO PEREZ 
Rating:
5.0

Carlos was very polite and professional. I would definitely recommend and go back to this facility.

Maria Elena Garcia 
Rating:
5.0

Customer did not leave a comment.

Elias Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Ana Andrade 
Rating:
4.0

Customer did not leave a comment.

Andy Gonzalez 
Rating:
3.0

The app didn’t work for me upon returning the vehicle.

Kara Ramos 
Rating:
5.0

Customer did not leave a comment.

Arlen Huete 
Rating:
5.0

Service was kind considerate professional and fast Top Notch service

RAMIRO MUNERA 
Rating:
5.0

Customer did not leave a comment.

Oscar Vizcarra 
Rating:
5.0

Great customer service and very helpful with helping me find what I need it.

Jose Miranda 
Rating:
4.0

Customer did not leave a comment.

Carlos Redondo 
Rating:
3.0

Customer did not leave a comment.

ALDO MOLINA 
Rating:
5.0

Customer did not leave a comment.

Marcos Soto 
Rating:
5.0

Precisión y cortesía

Roger Alvarez 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA Caicedo 
Rating:
5.0

Customer did not leave a comment.

SALOMON LEVY 
Rating:
3.0

Charged an extra day even though the facility opened at10AM and the attendant requested drop off keys instead of checking in causing further delay

Ramon Hernandez 
Rating:
5.0

Customer did not leave a comment.

Angela Moreno 
Rating:
5.0

I have just 1 extra mile and they charged me, they even recognize that I left the tank full of gas, because the gas is very expensive at this moment.

Elieser Gomez 
Rating:
1.0

Customer did not leave a comment.

ABDULRAHMAN FAYYAD 
Rating:
1.0

At the day of moving. I went to pick up the truck. I found that they cancelled my reservation and a new reservation under another name. I have reservation confirmation. If that means sth, means the country is going down and down.

ABDULRAHMAN FAYYAD 
Rating:
5.0

Customer did not leave a comment.

Adriam Sanchez 
Rating:
5.0

Customer did not leave a comment.

zhiwei yan 
Rating:
5.0

Love it very clean will always rent again

GEORGE NATHAN 
Rating:
5.0

Customer did not leave a comment.

Ramiro Camacho 
Rating:
5.0

Customer did not leave a comment.

Chieaynne Henderson 
Rating:
5.0

Vehicle need to be inspected more periodically. There is always ways to help and improve in prices.

Bladimir Jaen 
Rating:
5.0

Customer did not leave a comment.

Bernard Edwards 
Rating:
5.0

Customer did not leave a comment.

VICTOR LINO 
Rating:
5.0

Customer did not leave a comment.

Henry Crawford 
Rating:
5.0

Outside of van was very dirty and padded flooring in back was ripped. Almost didn't start a couple of times.

earl maulding 
Rating:
5.0

Customer did not leave a comment.

Lisyani Machado 
Rating:
5.0

Customer did not leave a comment.

Octavio Rodriguez 
Rating:
3.0

Truck was not inspected with an employee from location to confirm miles when the truck was picked up and to confirm miles when dropped off. The inside of truck was with garbage on the floor and there is an engine light on when truck was picked up.

Myriam Garcia 
Rating:
5.0

Everything excellent, the customer service is awesome. Thanks for everthing!!

Guillermo Vertiz 
Rating:
3.0

Customer did not leave a comment.

Astrid Salcedo 
Rating:
5.0

excellent

Franky Clemente Jimenez 
Rating:
2.0

Girl in the counter wasn’t courteous and was attending with a very bad attitude, I won’t go back to that place anymore

Ubaldo Jose Daza 
Rating:
3.0

Customer did not leave a comment.

Christian Gallego 
Rating:
2.0

I was charged an estimated amount. When I return it. I was charged another amount, instead of adjust the amount. In total, I was charged twice. Even, if they will reverse the estimated amount. How it comes you withdraw twice from the account!!! Then when you asked, they said “ it is the system” . They forget there is Einstein Who used the system.

ABDULRAHMAN FAYYAD 
Rating:
5.0

Carolina and staff at this location very helpful and the location was very nice and super clean. Flawless

CAROLINA PLANA 
Rating:
5.0

Have trucks available not just Vans

BERNARD BENAIM 
Rating:
5.0

Customer did not leave a comment.

Flor Idalia Angeles 
Rating:
5.0

Carlos and the entire staff provide excellent customer service. They are friendly, professional, and very knowledgeable of all their services.

ARLENE EYRE 
Rating:
5.0

Very organized.

Jorge Toledo 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO VILARELLO 
Rating:
5.0

Vehicle stink!!!!!

Pablo Lerma 
Rating:
5.0

Customer did not leave a comment.

Alain Rivas 
Rating:
5.0

Customer did not leave a comment.

Carmen Velasquez 
Rating:
5.0

Customer did not leave a comment.

Raquel Tey 
Rating:
4.0

Customer did not leave a comment.

JOSEPH ESPAILLAT 
Rating:
1.0

I had to wait over 30 minutes to get the code to return the keys.

Stephanie Brito 
Rating:
5.0

Customer did not leave a comment.

Jesus Dominguez 
Rating:
2.0

Want customers there is only one employee who works at the location and they close for lunch. Make receipts mandatory, I didn’t get one and I didn’t ask for one because I was in a rush from waiting

Daniel Rivas 
Rating:
5.0

I wasn’t satisfied with my first experience as the van had no ac, the gas gage wasn’t where they said and that cost me extra. My 2nd time the communication was better and a more friendly atmosphere.

DOREEN MERCER 
Rating:
1.0

Customer service

Starlavon Hayes 
Rating:
5.0

Customer did not leave a comment.

GEORGE DIAZ 
Rating:
5.0

Customer did not leave a comment.

Alexander Mora Lopez 
Rating:
5.0

Carlos Wong is an asset to the company in my opinion. Thank you for everything.

MARIE CINTRON 
Rating:
4.0

Customer did not leave a comment.

Francisco Guille Prieto 
Rating:
3.0

Truck was so dirty and wipers doesn’t work so yesterday was raining and driving was dificult to me

Jennifer Chirinos 
Rating:
4.0

The van that was rented had ants all over the car on the inside.

Michael Rodriguez 
Rating:
3.0

The rental truck had an unpleasant smell and when I returned the truck, the gas was filled above the estimated gas consumed provided by uHaul and I was still charged for 1.5 gallons. Quite disappointed.

HECTOR GONZALEZ 
Rating:
5.0

They were very nice; we were not able to bring it back the same day due to a bad storm and we could not unload the truck; they made other arraignments for the other customers waiting for truck.

Silvia Quijano 
Rating:
3.0

Very slow at pick-up. I didn’t understand why I had to take a picture of my license with my phone when I had already handed it to the guy checking me in. Useless waste of time.

ALAN RIKKE 
Rating:
5.0

Great job, the cargo van was in impeccable conditions. The pick-up and drop off process amazing, fully automated.

RAUL PENAS 
Rating:
5.0

Customer did not leave a comment.

SAM RIVAS 
Rating:
5.0

Customer did not leave a comment.

Humberto Agudelo 
Rating:
5.0

Customer did not leave a comment.

Michael McCoy 
Rating:
5.0

El camión estaba en MALAS condiciones, el aire acondicionado estaba funcionando mal, la dirección para guiar el carro estaba mala se iba a la derecha, el frenado estaba malo, realmente no me sentía seguro manejando este camión, fue una muy mala experiencia

HINMER RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

CARLOS CASANOVA 
Rating:
3.0

needs more training person who handle my request didnt knew basically noting had to call and facetime witrh another location to manage from the rate equipment charges

Jose Campos 
Rating:
5.0

Customer did not leave a comment.

Erik Ramos 
Rating:
5.0

Customer did not leave a comment.

Phillip Leal 
Rating:
5.0

Customer did not leave a comment.

Ivan Kondakov 
Rating:
5.0

The truck we used needs an alignment. The steering wheel was pretty much sideways to drive straight.

Oscar Gonzalez 
Rating:
5.0

Excelente trato

Julio Noy Infante 
Rating:
5.0

Alejandro was very helpful with a last minute truck rental.

Idaliz Garcia 
Rating:
5.0

Customer did not leave a comment.

Keyner Chalas 
Rating:
5.0

With the simplicity of rending the vehicle made my life much simpler.

Patrick Kunkel 
Rating:
5.0

Customer did not leave a comment.

robert gonzales 
Rating:
5.0

Customer did not leave a comment.

REINIER GUTIERREZ 
Rating:
5.0

Very clean vehicle was waiting and service rep was very professional! ????????????????????

bernard edwards 
Rating:
1.0

I had the worst experience and I got charged $25 for cleanliness when I received the truck dirty.

Daniel Gonzalez 
Rating:
5.0

Great Service and the guy who helped us in the front desk was very nice and explained everything

Esther Franco 
Rating:
3.0

El vehículo estaba extremadamente sucio, por café, barro, pólvo como de 1 año de no lavarlo, pintura y más, realmente desagradable subir a esa van. Mi alergia fue muy fuerte y solo la maneje así sucio por 10 minutos hasta llegar a lavarlo. La atención fue muy pobre al exponer mi preocupación por lo sucio del van. nisiquiera le dio importancia.

Patricia Sager 
Rating:
5.0

Customer did not leave a comment.

Marcia Baldarrago 
Rating:
5.0

Customer did not leave a comment.

Angelo DeBartolo 
Rating:
5.0

Customer did not leave a comment.

Leslie Mejias 
Rating:
5.0

Customer did not leave a comment.

Damian Diaz 
Rating:
5.0

Great friendly service storage too is great with good security

Margarita Olano 
Rating:
3.0

The location was good. The young lady that helped me was very nice and pleasant. The only issue I had was with the mobile app. The process was a hassle. We cancelled the order and the young lady put it in at the store. overall it was not a bad experience.

JC Lee 
Rating:
5.0

Customer did not leave a comment.

CARLOS E MENDEZ 
Rating:
5.0

Muy profesionales el señor Carlos bien detallado todo en perfectas condiciones

Maresma Mederos 
Rating:
5.0

Customer did not leave a comment.

Orlando Rioseco 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top