Great location and staff amazing.
FREDY U
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excelent
Ezzio MExcelente servicio
Oscar LPlease make it clear to the customer that the pickup address is vastly different than the actual location of the vehicles.
Robert NVery helpful staff
Michael BMy check tire light came on as soon as I loaded up the things I was moving and it was a little frustrating
EMMA BGreat experience. Staff was friendly. Truck was nice and well kept.
Erick NThe agent wrote the rental contract not as I ask. I wanted to rent for 24 hour and she wrote on the contract for 4 hours. Next day I received an email that the unit was reported to the police missing or stolen. That was the worse filing to face and stressful. The agents said after I made a call to find out what really happened that they can't do nothing to help. After almost 2 hours on the phone with a representative person they extended the rental. It was the worse thing that can happen to anyone.
William RPersonal amable
Angel MCockroaches everywhere!!
Juan GBe aware of the extra rental charge they will automatically put on your receipt and card. They falsely advertise $19.99 a day but charge more than that. The breaks were really squishy and inside floor wasn't the cleanest but location of this store is good. Although only one entry/exit and right next to the airport/highway. Took awhile to get the keys to the van but was easy to return though the website/app.
Kayla JExcellent experience
Osvaldo BThe outside looked fine and safe there was security going around I did a drop off, never went in store.
Marline CExcellent costumer service at front desk. Easy for rent at this dealer
PEDRO RExcelente
CARLOS MClean the inside of the trucks. Super dirty....But the workers are friendly and Amazing. Love this location
Tatiana MThe location was not the problem - the people Value Store It were excellent. The U-Haul system, and specifically the scheduling rep Tania, were not helpful. The system confirmed a truck reservation and a time close to my house. When I arrived to pick it up I was told there were no trucks. I called to get it resolved and was told I had to go farther away and that I HAD TO PAY FOR THE ADDITIONAL MILEAGE. And when Tania rescheduled at the new location she shorted me more than an hour on the rental time WITHOUT TELLING ME OR OFFERING ANY COMPENSATION. U-haul is usually disorganized, but this was terrible. I will take my future business elsewhere.
Andrew JTest, test and more test your APPS. Then independently reviewed them by by a legal professional, since a legal contract is being created.
Warren Sthe cargo part of the vehicle was dirty with cement, causing damage to the mattresses.
Juan IEverything perfect! Thanks to Rigo
luciano uThe person at the front desk was very slow and not knowledgeable with everything he made me go around in circles until I reached the office location
Rahman Arigo, the uhaul rep was good, helpful securing the truck. i did pre order a dozen blankets to protect furniture and the location did not have the coverings. :(
bryan cGood morning, the van had a bad smell and the right rear tire had low pressure 33 PSI, I told the Front Desk staff and they told me that this was not their problem, that I should put air in the tire, incredible that you pay for a service and what the customer has to do
Richard SEasy
Luis LNo furniture dollies at this location. This is the one thing that was super important to have and they said they don't carry them.
Joseph UJust perfect
Damaris SMedir bien el tanque de gasolina al entregar al vehículo
kenneth pExplain a little better the location of the office
MANUEL ASuper professional & excellent service 👏
Miguel Vcomplete disaster of an experience. It took over an hour to pick up my rental. i request a refund.
Ron SClerk was professional clear and simple as instructions was given No complaint with this Branch
Amado GGood customer service
BRIAN GThis was not the location I was originally supposed to pick up the van I had reserved, that was a nearby location called American Wings, Inc. The first issue was that they left me the wrong keys in the lockbox. When we called UHaul, they told us to check every lockbox first and when that turned up nothing, they said we couldn't take the truck the keys did belong to because it was "rented out to another customer" and they "couldn't change that" from their end. This ended up being complete nonsense, but I'll revisit that soon. The customer service rep then sent us to this location where we could pick up a different van. The front office is difficult to locate but we were able to finally get the keys and start my move. When I returned hours later to return the van, I realized the customer service representative who had assured us she had changed our reservation to this van had not done anything of the sort. My app still thought we had taken the first van and would not let me complete the return process since the mileage was "less than the starting mileage". Sick to death of the issues, I called UHaul once more and the customer service rep told me that she could not change it because the van in my possession, which I had been told was under my account was actually checked out by a different customer and once again, they couldn't change that from their end. This is where I lost my temper and told the rep that they needed to figure it out because I was not staying there forever, I would happily leave the van with the keys inside and make it their problem. This is when the rep said she would call the customer who had checked out the van and sort out the reservations, so I guess they DID have the ability to change it from their end. She returned only a few minutes later to let me know she had fixed the reservations and I could leave the keys in the key drop off (which they never told me I could do before that point, I would have just done that from the start then), I then asked her to send me something confirming that I was allowed to leave the keys, just in case they tried to charge me more later for doing the return incorrectly. Overall, I was deeply unimpressed by UHaul and their partners. The location at 7500 NW 25th at least knew how to put the correct keys in the lockbox but they could use some better signage so people don't have to spend 15 minutes searching for their offices like we did. UHaul is awful; their customer service won't help you unless they're forced to and their third party partner American Wings, Inc at 3000 NW 79th Ave is entirely incompetent. I am furious with UHaul for making the day even more stressful than it already was and will be going out of my way to avoid them at all costs in the future.
Anne REmployees were not friendly and welcoming. Equipment was a joke, cabin smelled like a pot house. The truck desperately needs some good maintenance and washed deeply.
MARK SHector is amazing
JOFREEN B