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jose H
Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente servicio y la atención. Gracias por el apoyo y profesionalismo... los recomiendo con toda confianza! Qué Dios los bendiga siempre 🙏
LUZ OExcellent service
RAMSES MTake this people as an example and train your other locations for better customer service
Eduardo BVehículo sucio , sin gasolina tuve que ponerle gasolina para realizar el trabajo por lo que la rente y devolverla con más gasolina de la que tenía , la luz se servicio de las gomas encendida (baja presión) me sentía inseguro por eso , el depósito de agua del limpiaparabrisas vacío (tuve que llenarlo para poder limpiar el vidrio ) en general logré hacer el trabajo pero pienso que le falta mantenimiento al vehículo.
ANTONIO BNothing Employee is outstanding excellent
Rosa Rgood service
Xavier PKindness, attentiveness
Raimundo KExelente
cindy lGreat service
Raimundo KA/C inop after heater is on the valve is stuck, radio turns off and wipers no good. This is a UHaul issue not the location.
robert cOk
JOSE RCall de costumes and send the email . All very well thank
Lesbia PYour reps at the location are great, however I returned my storage place in the first week of December clean & not locked Did not get a confirmation until now of received in perfect condition. Other than this issue , Im very happy with this location since they are very helpful and polite .
Eduardo BThe cabin floor was dirty. They should spend a few minutes vacuuming. It was hard to lock the downward rolling door. Excellent attention to the customer, thorough, detailed, very professional. Will rent again there!
Carola POutstanding customer service
Jose LI ran into issues that resulted in me wasting a few hours trying to get sorted and had to return the following day . Gianni stepped in to assist and was truly able to get everything sorted. He is a good example of a loyal employee. While getting ready to leave and after inspecting the vehicle , I witnessed him walk over to attend quickly to a fallen palm branch that was obviously not in his JD. I respect those that respect their work environment.
Brian BVehicle should be clean inside the cabin, to filthy. Vehicle in excellent mechanic condition.
PEDRO JIf you have employees that don’t want to work there, please let them go. Customer service was below average.
Jorge RI DID NOT RECEIVE MY BILL AFTER THE EQUIPMENT WAS DROPPED
ALBERTO TPLEASE UPDATE THOSE TRUCKS
ALBERTO TGood
LEON JExcellent customer service
cristina aVery easy to drive that truck
dwhight mI made the reservation to pick up with my phone and they didn't leave me the keys in the lockbox what a bad service they have
Nelson OExcelente servicio, 5 estrellas!!
IVAN EGreat customer service
Angel CAtencion Excelente. Todas las indicaciones y orientaciones fueron efectivas y pertinentes. El servicio es muy util.
ALEXANDER MFIX YOUR TRUCKS
ALBERTO TMe realizaron un cargo de 3 galones de gasolina cuando yo le agregue 1 Galon y solo rode 6 millas
Juan TI told the employee that he by mistake marked less in the gas tank level and what he told me was, you should have returned back and notify me. I told him I had a picture that clearly shows the time and the level of the gas tank level, and he told me that I had to handle everything with U Haul directly. He also marked wrong the gas tank level upon my return. It seems to be it is a business to make money out of gas. That just confirmed that it was on purpose, because you can miss it one time but not twice unless you are use to do that.
JEAN CWorst customer service I have ever received. I received a call the day before to CONFIRM the truck would be available and when I got to the location, they said the truck had just left and the only one they had available they had left the keys inside so I had to go back home without a truck to wait for their call. They never called me so I called back and they said they found the keys but the car wouldn’t start .. and to once again wait for their call. Another two hours and still no call so I called back and conveniently, they had just fixed the truck. No one tried to resolve my issue or offer another truck or even some kind of discount for the inconvenience. I would never use this company again
Javier GThe manager was very attentive and kind.
Thiago VExcellent attention of staff (Gianni)
PORFIRIO DThe staff was the best I've had ever with uhaul, but the app didn't send me a recipt by email after turning it in after 6pm.
STEVEN Lthe vehicle was in very poor condition dirty broken exhaust pipe. when I turned the steering it sounded very bad conditions
JOSE MGreat place. Great staff. Truck was clean and worked well. After hours drop off was seamless. Really good experience. Will rent again from there next time.
Michael SThe people at this location were very helpful and courteous. We were able to rent the truck very quick.
FRANCOIS BFind someone to pay my bill! Just kidding everything was fine.
alfred vExcelente service
Luis GThe Manager is great. !!!
Sunny CPlease repair the radio , was only working in the Am Other than that everything was great 👍
CELIA CGood
alexander bWASH THE TRUCKS AND GIVE THEM BETTER MAINTENANCE
BRIAN Hwould recommend to a friend, excellent staff and helpful with questions.
jorge aThe service on Uhaul equipment at this location is great. Reps are very friendly and supportive. Information on availability of units is accurate always. Perfect place for renting units.
Eduardo VThe staff of this location is excellent and professional 100% recommended.
Otto KI make and paid the reservation and when I came the say the don’t have the van or another vehicle
Daniel F