Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)

115 reviews

4855 N Wickham Rd   Melbourne, FL 32940

(321) 757-5652

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(321) 757-5652

4855 N Wickham Rd
Melbourne, FL 32940

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Someone should be there 1pm to 2pm or post hours on website and building entrance door.

Bernard Celmer 
Rating:
5.0

Customer did not leave a comment.

Linda Stewart 
Rating:
1.0

Representative didn't have me check gas or mileage before signing. Gas was way lower then stated same w miles

MELISSA COuSLER 
Rating:
5.0

Continue as is with great service.

ralph Caresstia 
Rating:
5.0

Staff was very helpful and pleasant to deal with

Derrick Chen-Luke 
Rating:
1.0

I made a reservation at 1pm on a Thursday (5 hours before they close), for the next Friday morning at 8am (1hr before site opens). I used the U-Haul app to be able to access the truck before hours, but there was no key left in the lock box as there should have been. After calling U-haul (corporate support was apologetic) they couldn’t directly do anything other than try and find another location/truck. The manager of the location arrived at 8:30 prior to open, and when I questioned why my truck wasn’t ready he did not apologize once and blamed it on me making my reservation too late. I got the keys and spent the day moving. When I returned the keys and asked about the late truck issue, the manager again offered no apology and simply deferred “I talked to U-Haul corporate and they’ll be handling the situation”. Zero customer service or care to make it right. U-Haul corporate did offer a $50 credit for my inconvenience but the Value Store-It manager needs a recalibration.

Derek Brown 
Rating:
5.0

Customer did not leave a comment.

Francine Thompson 
Rating:
5.0

Customer did not leave a comment.

frank estok 
Rating:
5.0

The staff is excellent. Have used them twice and both times were great.

Fred Russell 
Rating:
1.0

I'll start by saying this review is more of U-haul customer service, although location staff was friendly, they didn't have a furniture mover that I ordered, and in the truck they had a dolly (that I didn't order) which we saw had a broken wheel when we opened the back. Trying to get a hold of someone at the office to let them know, so I would not be charged was impossible...oh and the oil light was on in the truck. Now for U-haul - DO BETTER! This was a horrible stressful experience. I placed an order almost 2 weeks in advance of my move for a 26' and furniture dolly. Up until 3 days before I thought I was picking up at preferred location. I then received a text message that my pick up and drop off location were almost another 30 miles away. I'm paying by the mile, and this was very concerning!!! I called the local office 2 days prior and they were able to find me a smaller 20' truck in my preferred area. At 8AM the night before I was to pick up at 7AM the next morning, I received another text message that again my location has been changed. I tried calling and was passed around to about 5 different people. Basically saying they couldn't do anything because it was after business hours.....THEN WHY ARE YOU SENDING OUT TEXT MESSAGES AND CHANGING THINGS AT 8PM WHEN YOU ARE NOT AVAILABLE!!! As I am confirming the new location on the phone, I receive ANOTHER text message that my time has changed from 7AM to 9AM....seriously....I have movers scheduled for 7AM the next day and I'm just now finding out about this. This caused so much unneeded stress to an already stressful moving situation. This was unacceptable to be finding these things out less than 12 hours to my pick up time and your staff that works "after hours" could not do anything for me! From changing pick up and drop off location and costing me more miles and then changing pick up times at the last minute - you have lost my business.

Amy McGrew 
Rating:
5.0

Customer did not leave a comment.

Scott Mackwish 
Rating:
5.0

Customer did not leave a comment.

JEROME DARBY 
Rating:
5.0

Customer did not leave a comment.

Z Szumigala 
Rating:
5.0

Customer did not leave a comment.

Daniel Astier 
Rating:
4.0

Customer did not leave a comment.

Daniel Astier 
Rating:
5.0

Paid for the dolly and didn’t had one

Rod Blascovich 
Rating:
3.0

10’ truck I rented had check engine light on driving away, and was having issues with the transmission downshifting. Turned around and brought it back to see if any other trucks were available, which none in a 15 mile radius were until a different date than I had reserved/needed. I absolutely had to move that day so I had no other choice than to take the same truck and drive slowly, hoping I didn’t get broken down. Upon returning the truck, employee then said “oh yeah, we’ve had that light on for a year or so.” So now you’re KNOWINGLY renting out a truck with engine issues for more than a year? And somehow the tag has been checked that the truck passed a quality/maintenance inspection last month? I don’t think so. Unacceptable, and the absolute wrong way to run a business knowingly renting out malfunctioning trucks. This is the last time I ever plan on using UHaul.

josh smith 
Rating:
4.0

Customer did not leave a comment.

Amy Greika 
Rating:
5.0

All great, thanks.

WAYNE LINDHOLM 
Rating:
5.0

Customer did not leave a comment.

JUSTIN BROWN 
Rating:
4.0

Customer did not leave a comment.

heidi anderson 
Rating:
5.0

Uhaul.com wouldn't complete the return after-hours.

ROBERT MCINTYRE 
Rating:
5.0

Customer did not leave a comment.

DOMINIC CASALI 
Rating:
5.0

Great place.

George Maynard 
Rating:
5.0

Customer did not leave a comment.

Werner Lange 
Rating:
3.0

Customer did not leave a comment.

Scott Ruggiero 
Rating:
5.0

Process was flawless and David had exceptional customer service skills

Howard LaCambra 
Rating:
5.0

Customer did not leave a comment.

Laurier Paquet 
Rating:
4.0

Customer service was excellent. The vehicle I had was clean. The vehicle was fine for local travel, but I would want a better running vehicle for longer distance moving. The muffler was not attached.

Stephen Hanchak 
Rating:
5.0

Customer did not leave a comment.

Barbara A Brown 
Rating:
5.0

Customer did not leave a comment.

Maria Ruy 
Rating:
4.0

Customer did not leave a comment.

Dustin Foster 
Rating:
4.0

Customer did not leave a comment.

Kristine Oines 
Rating:
5.0

Exceptional service. Personable and knowledgable staff

Duane Quinion 
Rating:
4.0

Very upset that I was charged 3 gallons of fuel surcharge when I left the tank with more fuel than what I received it with. That is my only complaint and the reason I probably won’t use this company again.

Bradley Fairman Jr 
Rating:
5.0

The truck that we rented smelled really badly. It wreaked of body odor and cigarettes. I’m glad we only had a short distance to go to endure that smell. Also, the truck down shifted a lot so it made us worry about if the U-Haul might leave us stranded on the road. It did not thankfully, but someone needs to check these trucks out. The process was easy in regards to reserving the U-Haul, checking it out, and back in. We would rent here again, just wouldn’t want the same truck.

Manuel Diaz 
Rating:
5.0

Customer did not leave a comment.

Joseph Misso 
Rating:
1.0

When I arrived it was indicated that the dolly and the furniture cart wheels that I had requested were not available. I was moving a piano that day and had to do everything by hand I would’ve appreciated a phone call ahead of time indicating that the requested equipment was not available.

James Kimmel 
Rating:
5.0

Thank you for being professional and friendly.

Daniel Hudson 
Rating:
4.0

Customer did not leave a comment.

THOMAS FARLEY 
Rating:
5.0

Super smooth return, excellent.

Mark Westerman 
Rating:
5.0

Excellent customer service and awesome experience. Thank you so much for the great experience. Nothing to improve. Outstanding job.

Elaine OBrien 
Rating:
5.0

No one was there when o dropped off

MERY SCHESSER 
Rating:
5.0

Customer did not leave a comment.

Curt Feltner 
Rating:
5.0

Customer did not leave a comment.

Francis Joseph 
Rating:
5.0

The guy who helped me at the desk was really nice and helpful made everything even easier.

Vance BROWN 
Rating:
5.0

Customer did not leave a comment.

Adron Butler 
Rating:
3.0

Customer did not leave a comment.

Christopher Fries 
Rating:
5.0

Customer did not leave a comment.

Joseph Keller 
Rating:
5.0

Customer did not leave a comment.

Nancy Stephens 
Rating:
3.0

Service trucks more often

Karen Nedd-Ford 
Rating:
4.0

Customer did not leave a comment.

JOHN ROBERT MC CLUNG 
Rating:
3.0

The app was frustrating to use for an early pickup. I believe it took 6 times in different places to get the back of my DL picture to take. Cell reception in the parking lot was spotty and I kept loosing internet connection. When I was returning after a hard exhausting day, the app simply would not play nice. Thankfully the office was open and I was able to just drop the key. The App needs some work, way too long and frustrating to use, it used 75 percent of my battery trying to pick up the truck. Not happy with the App and what is supposed to be convenient.

William Mantle 
Rating:
5.0

Can't think of anything. This was a well run location.

Kathleen Killeavy 
Rating:
5.0

Customer did not leave a comment.

Odalys Sierra 
Rating:
5.0

Customer did not leave a comment.

Z Szumigala 
Rating:
2.0

The items I rented dollies/blankets/etc. were not in the truck when I arrived for pick up. I had to make due for my move without the needed furniture dollies and blankets

Daniel San Roman 
Rating:
5.0

Customer did not leave a comment.

Harry Holguin 
Rating:
4.0

Apparently, this location does not check their trucks very well. When I pick my truck up and drove it to my storage facility, I opened it up and there was an appliance dolly and some furniture pads in the back of the truck. So I had to work around those items in order to pack my truck. I called the location and he could’ve cared less and also the cab was very dirty. The seats were dirty we found it chewing gum in one of the doors, etc. etc. very disappointed with this rental.

Douglas Henegar 
Rating:
5.0

Customer did not leave a comment.

kent smith 
Rating:
5.0

The employee that was there, very profissional. Made everything easy.

Aaron Zarate 
Rating:
4.0

They processed me quickly, and customer friendly.

richard mcconay 
Rating:
5.0

Customer did not leave a comment.

KAREN PARRISH 
Rating:
5.0

Customer did not leave a comment.

Agnes Matos 
Rating:
5.0

Great truck service by Joshua was awesome

Rick Maffei 
Rating:
5.0

Quick and easy process for initial rental and return

paul biramontes 
Rating:
5.0

Customer did not leave a comment.

Richard Kunca 
Rating:
5.0

Customer did not leave a comment.

SANDRA WILSON 
Rating:
4.0

Customer did not leave a comment.

Marc Conti 
Rating:
5.0

Again excellent staff

Edward Vlha 
Rating:
5.0

No recommendations, everything was great.

Robert Roth 
Rating:
5.0

Customer did not leave a comment.

Patty MALLORY 
Rating:
5.0

I was double charged and it's still not resolved. The truck's gas gauge was stuck and put me out of gas in a bad situation. When i got to the gas station... the gauge was still sticking and resulted in completely filling the tank before drop off... rather than the half tank needed. No resolution. Bad bad experience

michelle brooks 
Rating:
5.0

No applicable

Odalys Kitchings 
Rating:
4.0

Customer did not leave a comment.

Joseph Tricomi 
Rating:
5.0

The entire team very professional and helpful. Even help me with getting a storage at thexlast minute. Made it very easy to check in. Directed me to the aonline reservation fir after hour check-in. Left welcome package in unit wirh everything I needed to check into the storage after hour. Excellent service. David and Johnathan Excellent customer service.

Gizelle Reyes 
Rating:
5.0

Customer did not leave a comment.

Terry Gerlach 
Rating:
5.0

Customer did not leave a comment.

Martha Wilson 
Rating:
4.0

Customer did not leave a comment.

AMOS ASHEMAR 
Rating:
5.0

Customer did not leave a comment.

john maugeri 
Rating:
5.0

The truck we got was not cleaned out prior but we were in a time crunch. Cigarette butts, nails, all sorts of grossness. Definitely will allow for more time next time! Was super easy checking in and out though!

Sarah Townsend 
Rating:
5.0

Customer did not leave a comment.

Michael Greaves 
Rating:
5.0

Customer did not leave a comment.

margret scott 
Rating:
5.0

Customer did not leave a comment.

Kevin Lee Berg 
Rating:
4.0

When I got a flat had to wait 4 hours for someone to respond, didn’t leave my location till 10:00pm. But mechanic and Son were very nice.

Maria Olmeda 
Rating:
3.0

Cargo area had more blankets than would fit in cab, and was charged $25 cleanup fee. Emailed GM, no response.

james wiggins 
Rating:
5.0

Customer did not leave a comment.

Kyle McCall 
Rating:
4.0

I was overcharged for a day which I immediately noticed in my credit card and notified them. They have reimbursed me but I am still waiting for it to appear on the account.

WESLEY FOSTER 
Rating:
3.0

Customer did not leave a comment.

Morgan Wilson 
Rating:
5.0

Customer did not leave a comment.

Hannah Ortiz 
Rating:
5.0

The truck rental experience was great! The truck was clean and had a full tank of gas. No problems with the rental process.

John Apfelthaler 
Rating:
5.0

Excellent customer service. Will use them again for sure!

Katherine Matalone 
Rating:
5.0

Great experience.

Bradley McKeage 
Rating:
5.0

Customer did not leave a comment.

George Bowles 
Rating:
5.0

They were friendly and great to work with.

Dan Cox 
Rating:
5.0

Customer did not leave a comment.

Sarah McAlister 
Rating:
5.0

Great customer service!!!

JASON URQUHART 
Rating:
3.0

Customer did not leave a comment.

Thomas Giblin 
Rating:
4.0

Customer did not leave a comment.

Tom Giblin 
Rating:
5.0

Customer did not leave a comment.

Jason Urquhart 
No reviews have been submitted for this location.

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