Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)

262 reviews

10900 SW Quail Roost Dr   Miami, FL 33157

(305) 380-7671

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(305) 380-7671

10900 SW Quail Roost Dr
Miami, FL 33157

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mackenley Merilan 
Rating:
4.0

Customer did not leave a comment.

Latoya Darien 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Customer did not leave a comment.

Alex Araujo 
Rating:
5.0

Great customer service

RUBEN HENAO 
Rating:
5.0

Staff was very professional and courteous.

Lucien Adam 
Rating:
5.0

Nothing, it was a great experience.

jose macias 
Rating:
5.0

Van was clean (no trash) but while I was loading van I noticed it has a lot of ccocoraches on the driver side and back of the van, I killed around 20 , I was shocked but I need to move my things and I had to use the van anyways but this experience was horrible. Having ccocoraches on an empty van was horrible and I had to place my things anyways in that van was a horrible experience. Location and customer service is great but I don't know what happened with this van......

Barbara Duffoo 
Rating:
5.0

Customer did not leave a comment.

ANNIE PASSMORE 
Rating:
5.0

New and clean van! Great customer service!

RUBEN HENAO 
Rating:
5.0

Excellent customer service

HUMBERTO GAITAN MUNOZ 
Rating:
5.0

very nice location, Manny was professional and helpful

Debra Londono 
Rating:
5.0

Customer did not leave a comment.

Elio Antonio Chango 
Rating:
5.0

A lot if us have to drive long distance to work although it could be 10 to 18 miles returing to our communities takes hours I. This Miami traffic The management team there works very hard to help us with our needs when downsizing and moving out. Mr Manny is so helpful because he understands that when we get off from work it is so much traffic to get home and we apologize for keeping him beyond the business hours and it is an honor that he cares about his customers. For example. My neighbor is a tenant there and she had a car accident and mr Manny waited patiently for her she is an elderly lady and she wanted me to express her appreciation too..she needed a truck to relocate her things. Thank you so much value store it. You have a magnificent team especially Mr manny. God bless

Lovenia Cumbie 
Rating:
5.0

Todo muy bien

Luis Cruz 
Rating:
5.0

Alejandro me asistió de manera magistral!!!! 100% recomendado!!!

Danilo Borges 
Rating:
5.0

Customer did not leave a comment.

Jonas CASARES 
Rating:
5.0

Customer did not leave a comment.

Dailyn Sardinas 
Rating:
5.0

Customer did not leave a comment.

MARVIN ESPINOZA 
Rating:
5.0

Mas front desk, el dia q fui solo habia 1 y tenia muchos clientes, hizo un gran esfuerzo para q todos quedaramos complacidos. Creo q se llama Alex, o Alejandro. Buen trabajo de su parte.

David Martinez 
Rating:
5.0

Customer did not leave a comment.

Mario Gonzalez 
Rating:
5.0

Perfect all

Juan Alfonso 
Rating:
5.0

Excelente servicio lo recomiendo

Yuliannis Fernandez 
Rating:
5.0

Customer did not leave a comment.

Javier Cortes 
Rating:
3.0

The vehicle that I rented was absolutely filthy. It also reales of urine. I’n addition the windshield wipers did not work. However due to the need, I willingly rented it. I understand U-Haul is a monopoly in MIA, but that doesn’t excuse the horrible conditions of your vehicles.

Lessandra Cerrato 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

the uhaul was infested with cockroaches and it was nerve wrecking to drive it was unsanitary and disgusting

Victor Ramos 
Rating:
5.0

Todo excelente... la persona que me atendió excelente ser humano

Victor Huete 
Rating:
5.0

Customer did not leave a comment.

Gabriel Bello 
Rating:
5.0

Thank you great service great experience first time visitor. Great team beautiful and welcome environment thank you keep up there excellent work also very clean and convenient.

Sheila Johnson 
Rating:
5.0

Manny and Alex are simply a pleasure to deal with

Leonard Goldberg 
Rating:
5.0

Customer did not leave a comment.

Karim Sosa 
Rating:
4.0

Nice and clean location. Dropping off the truck took a long time, but wasn't their fault. They were helpful, but looked really stressed dealing with Uhaul.

Steven Guinand De Leon 
Rating:
5.0

Eery time I rent at that location is prefit very clean truck

Luis Diaz 
Rating:
5.0

Customer did not leave a comment.

Damita Ferguson 
Rating:
5.0

Customer did not leave a comment.

Aureli Muniz 
Rating:
5.0

Customer did not leave a comment.

Hector Porras 
Rating:
5.0

Customer did not leave a comment.

Vaughan Munro 
Rating:
5.0

Customer did not leave a comment.

Michael Montoya 
Rating:
5.0

Excellent customer service

NORWING RIVAS 
Rating:
5.0

Lower price for a frequent client user of mileage. Others does

Sameh Aljamal 
Rating:
5.0

Service met my expectations.

Ghil Cabral 
Rating:
5.0

Thanks for everything 🙏

adolfo quiros 
Rating:
5.0

Customer did not leave a comment.

Walton Lake 
Rating:
5.0

Having a bigger fleet

Yulio Peiso 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

I would just say keep up the good work, I enjoy renting here, thank you.

Jose Almeida 
Rating:
5.0

Mr Alex and Mr Manny are outstanding professionals and they have compassion for the customers.

LOVENIA CUMBIE 
Rating:
5.0

Customer did not leave a comment.

Zaida Navarro 
Rating:
5.0

Customer did not leave a comment.

Benny Lemus 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Lowering the boxes prices. They were 3.99 and it was only 1 hehehe

Yasel Mora 
Rating:
4.0

Customer did not leave a comment.

Osmay Torres 
Rating:
4.0

Customer did not leave a comment.

Patricia Hall 
Rating:
5.0

Everything went fine

luis diaz 
Rating:
5.0

Everything was very good service

luis diaz 
Rating:
5.0

Customer did not leave a comment.

Marbelys Calines 
Rating:
5.0

Customer did not leave a comment.

Henry Garcia 
Rating:
4.0

Customer did not leave a comment.

clara del Sol 
Rating:
5.0

Customer did not leave a comment.

Kiara Fernandez 
Rating:
5.0

Customer did not leave a comment.

Orlando Valdes 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

They are excellent. Don't change anything

LOVENIA CUMBIE 
Rating:
5.0

Customer did not leave a comment.

REINIER CRESPO BROCHE 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SOZA 
Rating:
3.0

Customer did not leave a comment.

Corey Jones 
Rating:
3.0

The van was extremely dirty, according to the person who rented the previous person had gone to buy produce and apparently the pick un and throw from the ground to the van. We had to wash before using it.

Gloria Rojas 
Rating:
5.0

Great customer service! Continue your positive and informative knowledge! Super nice personnel!

Larry Jackson 
Rating:
5.0

The place is good

HUGO MEDEROS 
Rating:
3.0

Customer did not leave a comment.

Carlos Luna 
Rating:
5.0

👍🏼👍🏼👍🏼

RICHARD SOSA 
Rating:
5.0

Beautiful people to do business with

Amparo Del Castillo-Grauper 
Rating:
5.0

Customer did not leave a comment.

Sherbert Williams 
Rating:
5.0

I had to jump start the truck I rented twice during the 4 hours I had it. Upon return, they told me that the truck I got was having that issue.

Jason Bruce 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Fast and exact inventory

Fermin Lau 
Rating:
5.0

Pienso que de la forma que lo hasen siempre van a tener clientes y podremos recomendar más grasias por el buen servicio

Luis Morera Cartaya 
Rating:
5.0

Customer did not leave a comment.

Lenin Lugo 
Rating:
5.0

Very professional and kind staff.

Bobbie Crawford 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Everything was excellent

Carlos Oruna 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Customer did not leave a comment.

Joseph Rivera 
Rating:
5.0

Customer did not leave a comment.

Doug Murray 
Rating:
5.0

Nothing… everything was great!!

Quanda Wright 
Rating:
5.0

Manny is amazing

Isvany Perez 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Tire service light was on, was concerned but was told not to worry.

Zenaida Clara Villa 
Rating:
5.0

Super convenient for me so much and very closer to my house, very clean thank you so much for the cleaning and good storage place. Nobody won’t regretted it of using this place. Office people very friendly and helpful thanks

YURIS PEREZ 
Rating:
5.0

Customer did not leave a comment.

Barbara Cuervo 
Rating:
3.0

Customer did not leave a comment.

Zykeisha Destin 
Rating:
5.0

Perfect location

Matthew Kearns 
Rating:
5.0

Customer did not leave a comment.

Maribel Suarez 
Rating:
5.0

Customer did not leave a comment.

David Jimenez 
Rating:
2.0

Gas wasn’t at half tank like contract stated. When I tried vehicle on it says the car needs a maintenance when I told front desk, she said it’s a sensor that’s bad but the truck is fine. After driving it for 2 miles I realized there’s something wrong with the truck I couldn’t too much press on the gas. The lady that was there at my pick up was very careless and seemed bothered I guess it was Friday and she was ready to go. The man I spoke to when I dropped the truck off to was much nicer.

Channel Tirado 
Rating:
5.0

Nothing I can think of at this time

Nadine Sanchez 
Rating:
5.0

Customer did not leave a comment.

Marlene Rodriguez 
Rating:
5.0

Loved these guys. Very friendly

Brad Robinson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top