Make sure that the customers knows that the smaller trucks don't have a ramp and there should be an amount of free miles because the price of a 19. 99 is deceiving you think you're getting a truck cheap but then adding a miles brings the truck to be very expensive.
Roberto P
Customer Reviews for Value Store It Ocoee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue to be awesome!
april gFantastic customer service. Keep up the great work!
howard rThe gas tank was just about empty. I had to get gas before going onto the turnpike. It should’ve been at least 1/2 tank….
Linda BRental and drop off were very quick and painless.
Angela HThe uhal was stollen the them morning before I woke up
ERICA CThe insider of the trailer smell like oil or gas was used in it, it should have been wash out, I had to put down cardboard because i was hauling new furniture. I did bring it to the attention of attendant
Jordan TTech - Armando - took care of my request and was very helpful with my understanding that the rental was for 24 hours and could be returned after hours.
LAWRENCE PRented a truck here twice now and both times an excellent and smooth transaction. Truck was clean when I got it both times and I returned it just as I received it. No hassles! Thank you again for the truck!
James MService, professionalism and friendliness! Excellent
Caram CThe staff is very professional and helpful. Will definitely return when we need it rent u- haul
Rodger BI was pleasantly surprised to experience such courteous and knowledgeable and efficient customer service. people.
Nilsa ZI returned the truck using the automated process. It was easy and convenient.
James SNobody did an inspection of the truck with me present. Just related to me that all they needed was the key to the truck & that was it.
HECTOR SClean location and friendly associate. Online check in was great!!!
PAUL EThe van we rent was roach infested…hopefully this won’t happen again
Lillie WThe van was infested with cockroaches.
Markyeth PThey were very helpful and very people friendly
Martha LVery nice and professional
Kimberly CCan't remember lady at front desk but customer services was great
Kelly HI had a reservation at the Winter Garden location and they did not have the trailer available. But I was able to find one at the Ocoee store. They were very easy to deal with . It was very frustrating having to drive farther to another location to pick up a larger trailer and be charged more because your facility could not fulfill my original reservation. The Ocoee location was very helpful but the overall U haul experience was not very good.
Matthew SMaria was excellent in providing optimal customer service. She made it easy and pleasant.
Louis MGreat facility! Very clean, nice area, friendly staff. Armando and Maria were amazing.
Antony CAC didn't work. made the hot day hotter. steering was a bit sloppy but i know ford is known for that. other than that the truck was good. i noticed new tires all around.
Dana PI’m waiting for an area manager to return my call
REBEKAH PMy issue is with the so called insurance which I soon found out doesn't cover much at. Storage workers too young unable to explain. But they are the ones renting trucks. Uhaul dont even protect themselves by offering bogus coverage. Read the fine print.
KAREN DCondoms found in uhaul, beer cans, trash, and no gas. The truck was not clean at all. The rep lied about being able to return it after 6pm. Worst uhaul experience ever
ABOOBAKR PEasy in. Easy out. Clerk was professional and pleasant.
PAUL CLouis was incredibly helpful!
mark wWe arrived at value store ten minutes before the scheduled pick up time. When we arrived, all the lights were on inside but the door was locked. We knocked several times and tried calling the number and no one answered. We were just about to leave and cancel our reservation after 15 minutes of waiting when someone finally came to the door. We explained that we waited for 15 minutes and there was no apology.
Tiffany GMuy buen servicio estoy Super encantada gracias
LORENA Rthe customer service was great! friendly and called to make sure I was coming to the right location. they even helped set up the trailer.
Madison TThey were friendly, polite and knew exactly what they were doing. Took no time at all to complete the rental compared to other facilities I’ve been to! Great service! Truck was clean and well maintained!
Susan BGreat location.
Janeisha ELocation was spotlessly clean, staff was well versed in procedures & unit policies. Excellent experience
VICKI DRachel was so helpful and I had a good experience.
Ronda LNothing much ever was a pleasant it was the greatest experience I'll be back again
Gary LNice location
Walter KI had reserved a pick up truck. But was given a box truck.
Farren MI needed the truck a little longer than usual I had a lot of things to do toward the end of this month and normally I have such a hard time renting the 8-ft pickup so I just decided to keep on renting it and keep going with my rental the last time I got a phone call from one of the employees at that location I was threatened with having the police called on me when all I told him was to charge me again because I was not done working and I had so much stuff to do and he told me when I left that as long as I keep paying I can keep the truck as long as I want but then to turn around and accuse me of stealing the truck and also stating that they were going to report it stolen that was completely unnecessary I rent trucks from you guys almost every week for the last 6 months I spend anywhere between $600 and $1,000 I'm on renting trucks from you guys and for me to be treated this way which I have never incurred this type of treatment at any of your other locations that I go to I found it outrageous and unacceptable I have never felt so much like a piece of crap after the way the person at that location spoke to me I'm not going to lie after being treated in such a manner I got upset and gave him my opinion of himself but I found it was so uncool and even on this time around I spent over $700 on the truck and I had no problem doing so because I needed it but for me to be treated in such a manner was uncalled for
jose TGood job. No issues.
PAUL CVery good service. Staff was friendly, helpful and efficient.
RAVINDRA PI was told the oil can symbol and the beep every 20 seconds was just that the U-Haul vehicle needing an oil change and it would be fine for the 714 miles I had to drive from Tampa Florida to Danville Virginia. THE TRUCK BROKE DOWN 3 TIMES!!! Come to find out my concerns voiced to the employee at the pick up location about the beep, the oil pressure going from H to L, the valve rattling, and the filth of the vehicle were correct. I was placed in a situation where I was told it is this truck or nothing. On top of that I had to drive 80 miles to get the vehicle in which I was just happy U-Haul found one at all after submitting my request almost 1 month prior and having to wait or drive a longer distance to pick a truck due to "a shortage in 20ft and 26ft vehicles". I will never rent from U-Haul again and feel I should be compensated some of my funds back due to the having to constantly stop amd let the truck cool down as the rep said. Think about it.. ... all your worldly possessions packed in a 20ft truck and towing your new vehicle behind that for all th I se miles with a constant beep ever 20 seconds plus the rattling and oil symbol. Not enjoyable one bit. Scared the entire 18 and a half hour drive! When I returned the truck and car hauler the rep at the location just laughed and said "let me guess, you paid cash as well and the oil can symbol and beep means the engine could have blown at any time"? I was shocked and to put it politely pissed out of my mind and tired!
Tristen WEverything went as planned. Easy pickup and drop off
Harold MI am impressed with how well U-haul is in providing overall service. From reserving what I needed to dropping off what I used; it was simple and efficient.
Emilie BThe brakes were nerve wracking & it sounded like air was coming from the windshield as if there was an opening in the glass not really sure how to explain it… Also there was almost no gas in the U Haul I’m not sure if that is the normal. When I tried to do the mobile check out the website wouldn’t load luckily there was 5 minutes before close to talk to someone inside.
Alex D