Customer Reviews for Value Store It 23
(U-Haul Neighborhood Dealer)

316 reviews

7600 W McNab Rd   North Lauderdale, FL 33068
(walmart plaza, across from the hamton pines park)

(954) 876-4699

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/30/2024: 10:00 am - 2:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(954) 876-4699

7600 W McNab Rd
North Lauderdale, FL 33068
(walmart plaza, across from the hamton pines park)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/30/2024: 10:00 am - 2:00 pm
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Hannan 
Rating:
5.0

Customer did not leave a comment.

Hector Calbert 
Rating:
5.0

The manager is a very professional young lady. I'd do business with them again.

Jennifer Fowler 
Rating:
1.0

Customer did not leave a comment.

Jason Barker 
Rating:
5.0

Customer did not leave a comment.

David Robinson 
Rating:
5.0

Was very happy with the customer service and how easy it was to get the rental. The staff was amazing, the lady that was working the front desk was super helpful. When it was time to leave with the rental. I wasn’t comfortable backing out the truck in such a small space and she went and did it for me. The gentleman was very helpful as well. We weren’t planning on getting a storage because it was expensive but he helped us get one with a promotion so the price worked out better for us.

Meika Young 
Rating:
5.0

Customer did not leave a comment.

Erica Washington 
Rating:
5.0

Customer service suck the two gentle man and over charge me

TUDY GRANT 
Rating:
4.0

Customer did not leave a comment.

Albert Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael Newman 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE STCLOUD 
Rating:
2.0

Clean the trucks before renting them to customers. Make sure the trucks are not on empty.

ALEXANDER ALZATE 
Rating:
5.0

Cheyanne was phenomenal, made sure all guess needs was met not just mine.

JACQUES ANGOMA 
Rating:
3.0

Customer did not leave a comment.

Linton Moulton 
Rating:
5.0

Customer did not leave a comment.

sonya Nembhard 
Rating:
5.0

Customer did not leave a comment.

Meshach Hislop 
Rating:
4.0

Customer did not leave a comment.

Samentha Medy 
Rating:
5.0

Customer did not leave a comment.

Brandon Williams 
Rating:
5.0

Customer did not leave a comment.

Clarence Moore 
Rating:
5.0

Customer did not leave a comment.

stevel hansel 
Rating:
5.0

Customer did not leave a comment.

RENEE Jones 
Rating:
1.0

Issues with everything. Couldn’t print me paperwork and email sucked also.

Alexandra Bingue 
Rating:
5.0

Customer did not leave a comment.

Judith Hall 
Rating:
5.0

Customer did not leave a comment.

Yolanda Medina 
Rating:
5.0

I feel really good whi this place

Letticia Almeida 
Rating:
5.0

Excellent!!!!!!

Alden petersen 
Rating:
3.0

Customer did not leave a comment.

Quinton Jackson 
Rating:
5.0

The lady that helped us was amazing. Best and quickest service I have her had. The location was so clean and smelled very nice . I would highly recommend this location

Gerard Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Melvin Capers 
Rating:
4.0

Customer did not leave a comment.

Javier Burgos 
Rating:
5.0

Customer did not leave a comment.

Chassity Arnold 
Rating:
5.0

Thank you

Miguel Rivera 
Rating:
5.0

It was a good experience truck driver no problem👍

Rayon Clarke 
Rating:
3.0

Send email recipients, I never got an email receipt, and believe I was way over charged

DEREK RICHARDS 
Rating:
5.0

Customer did not leave a comment.

Elmina Davis 
Rating:
5.0

Customer did not leave a comment.

alicia balbosa 
Rating:
5.0

The staff at this location were very friendly.

Lincoln Wellington 
Rating:
1.0

I had a horrible experience. It started with a uhaul location changing my one way move 10 mins before pickup to a place 30 mins away. I could not make it in time as I had scheduled movers through uhaul to meet me at the loading location. I scrambled to find a truck at this location that was in town. I had to pay mileage and return the truck back to Tamarac from Ft pierce. To make it worse, the truck paperwork said it had a 1/4 tank of gas and it did not. I drove 10 miles and had to put 20 gallons in to hit almost half a tank. I dropped the truck back in tamarac with the same gas it was given to me. I let the location know about the problem and they charged me 60 dollars to add gas to it. I LEFT IT WITH THE SAME GAS I WAS GIVEN. To top it off the truck was unsafe. It pulled to the right so bad it wanted to drive off the road and the truck made a loud buzzing sound coming from under the dash when I stepped on the brake. I reported both issues to the location and they did nothing. This was the worst experience ever. Each time I spoke to a rep of uhaul I was given canned responses and not helped one bit. When your company is at fault for multiple missteps the least you can do is bend over backwards to fix it. No one did any of that. I had to fix all the problems you caused myself.

Anthony Pisano 
Rating:
1.0

Truck was dirty and damn near on E when picked up not to mention office staff wasn't the most friendly.

COURTNEY BURKE 
Rating:
5.0

Customer did not leave a comment.

THABO SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Stacy Mondesir 
Rating:
5.0

Clean the units

gustavo nieto 
Rating:
5.0

It was great service

Maxine Jemison 
Rating:
5.0

Customer did not leave a comment.

ORLANDO WADE 
Rating:
5.0

Van was dirty but okay. Could not submit photos through check in process

Katie Arnott 
Rating:
4.0

They had everything, boxes, supplies, etc.

Edward Rock 
Rating:
5.0

Attendant that booked my truck use and location were excellent

Pamela Hall 
Rating:
5.0

Customer did not leave a comment.

Jerry Bellot 
Rating:
5.0

Customer did not leave a comment.

Lincoln Wellington 
Rating:
1.0

Ladie on the desktop is rude ,

Richardo Sanchez Reyes 
Rating:
5.0

The staff was friendly & helpful. Easy pickup and drop off.

Lisa Pentaleri 
Rating:
5.0

Customer did not leave a comment.

NAJLA FLOREZ 
Rating:
2.0

Customer service needs to approve, I had to travel to 3 different locations to get a truck.

Cristin Toliver 
Rating:
5.0

n/a

Fernando piggott 
Rating:
5.0

Customer did not leave a comment.

David Gilbert 
Rating:
5.0

Customer did not leave a comment.

frederick redwwood 
Rating:
5.0

Nice service thanks 👍

LUIS J FABIAN PINA 
Rating:
5.0

Customer did not leave a comment.

nicole castillo 
Rating:
5.0

No Need For Requested Improvement...

kIMBERLY RILEY 
Rating:
1.0

had a terrible experience with my reservation process, it took 5 days to get a confirmation that i had a truck and tow dolly for my move. Finally got it two days before my move to find out my tow dolly was cancelled. Customer service did find me one, but had to be picked up at another location, then i get to the other location to hear that I can’t have a one way tow dolly, then the CSR had to figure that out. But my original reservation from over a week ago, was definitely a one way. Then before I was returning my equipment I had to have my return place changed twice because, U-Haul wanted me to return each piece of equipment at separate locations with one location being over 40 mins away from the address that was put on the original reservation. Some type of refund would be appreciated for the consistent inconvenience I had to experience during such a big move, and also a call from a member of management at U-Haul corporation. I have rented from U-Haul for all of my moves in the past 10 years, and never had an experience like this one. Very disappointing to see a company so disorganized.

Cody Scott 
Rating:
5.0

Customer did not leave a comment.

Lori Sterling 
Rating:
5.0

Customer did not leave a comment.

caleb ferguson 
Rating:
2.0

Truck smelt like heavy cigarette smoke The back of the truck was filthy I had to sweep it my self and waste my time . There was dirt dirty wet clothes lighters and other miscellaneous things . The front of the truck had a bunch of papers that were garbage that I also had to clean up

Ryan Ware 
Rating:
2.0

Have equipment accessories available at tge time of rental 2 hand trucks were ordered and they weren't there at the time of pickup.

Ligia Haynes 
Rating:
5.0

Inside of the truck needed cleaning other than that service was great.

antoinette hew 
Rating:
5.0

Customer did not leave a comment.

angela harden 
Rating:
5.0

excellent atention

Chamorro Esperanza 
Rating:
5.0

Customer did not leave a comment.

Bernadette Williams 
Rating:
5.0

Start giving incentive to your customers.. this will encourage customers to always come back to the same location

Devon DuQuesnay 
Rating:
5.0

Thank youuuu so much for everything, I’m so happy 😀, you have the best customer service, thank you 🙏 from U- haul in Davie, for making reservations , by the phone ☎️ thank you, thank you 🙏

Karime Hernandez 
Rating:
5.0

Nellie was EXCELLENT!!! Professional and helpful in a warm and friendly way.

J Porter 
Rating:
5.0

Customer did not leave a comment.

mitchell kopkin 
Rating:
5.0

Nellie went above and beyond to assure we had a truck for today. She provided EXCELLENT CUSTOMER SERVICE! I hope she gets the recognition and a reward for her assistance today.

Patricia Glemaud 
Rating:
5.0

Fast easy registration perfect

Edward Ruiz 
Rating:
3.0

I think you need to maintent the truck better because it burns too gas

Jean St Hubert 
Rating:
5.0

Customer did not leave a comment.

Vanessa Jones 
Rating:
5.0

The lady who checked me out today was AWESOME!!!!!!.

DANUETA HOLNESS 
Rating:
5.0

Fast and friendly service

SHELLIANA MILLER 
Rating:
5.0

Customer did not leave a comment.

Ondol paul 
Rating:
5.0

Customer did not leave a comment.

Camille Arscott 
Rating:
5.0

Keep keeping the same people.

Anthony Sarmiento 
Rating:
3.0

Customer did not leave a comment.

Dwayne Elmore 
Rating:
1.0

That location needs to hire new customer service reps. The ones that are that this location representing your company make you look like a terrible company to do business with. Cops had to be called.

Betty Sabogal 
Rating:
5.0

Good customer service

VERONA ROWE 
Rating:
4.0

Customer did not leave a comment.

Cynthia Voltaire 
Rating:
5.0

Customer did not leave a comment.

Zulay Rivera 
Rating:
5.0

Customer did not leave a comment.

Roderick Gray 
Rating:
5.0

Customer did not leave a comment.

lisa McDuffie 
Rating:
5.0

Customer did not leave a comment.

Suzanne Arrelle 
Rating:
5.0

Customer did not leave a comment.

karin vogel 
Rating:
5.0

The ladies were very helpful and got me everything I needed fast

Garfield Lawrence 
Rating:
4.0

Customer did not leave a comment.

Jevanne Lyon 
Rating:
5.0

Have staff confirm with customer at the place of pick up what is on the truck and for damages. The confirmation link does not work and the allotment time is way too short. My truck had zero thing there.

Kaye Louis 
Rating:
4.0

Customer did not leave a comment.

Sophia Campbell 
Rating:
4.0

Customer did not leave a comment.

JUDY SCHILTER 
Rating:
5.0

0

Gene Spangler 
Rating:
1.0

I was charged for equipment I was not supplied with. I was charged for an appliance dolly that I was never supplied with.

Ivan Garcia 
Rating:
5.0

Customer did not leave a comment.

Randy Carroll 
Rating:
5.0

Customer did not leave a comment.

CarlosH Lozano 
Rating:
5.0

Customer did not leave a comment.

Tamaro Norris Blue 
No reviews have been submitted for this location.

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