Customer Reviews for Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)

71 reviews

21910 Valley Ranch Crossing Dr   Porter, TX 77365

(281) 747-5406

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 747-5406

21910 Valley Ranch Crossing Dr
Porter, TX 77365

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Blaine Harrison 
Rating:
4.0

Customer did not leave a comment.

Michael Stephens 
Rating:
5.0

Customer did not leave a comment.

Bernardo Garcia 
Rating:
3.0

Customer did not leave a comment.

Lakeisha King 
Rating:
5.0

Customer did not leave a comment.

John Hernandez 
Rating:
3.0

Customer did not leave a comment.

William Guimbellot 
Rating:
5.0

Customer did not leave a comment.

Alicia Cardona 
Rating:
5.0

Customer did not leave a comment.

Matthew Griep 
Rating:
1.0

Very in happy… they ripped me with 330.00 dollars

Johnny Gil 
Rating:
5.0

Customer did not leave a comment.

Ray McIntyre 
Rating:
3.0

Customer did not leave a comment.

Laura Patterson 
Rating:
5.0

Customer did not leave a comment.

Charles King 
Rating:
4.0

Customer did not leave a comment.

SHEILA BOWDEN 
Rating:
5.0

Customer did not leave a comment.

martin taylor 
Rating:
5.0

Excellent facility

Nelson Perrin 
Rating:
5.0

Customer did not leave a comment.

cecilio RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Roberto Carlos Gonzalez Puente 
Rating:
5.0

Customer did not leave a comment.

Jay Dickard 
Rating:
5.0

Customer did not leave a comment.

John Roberts 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sorter 
Rating:
5.0

Customer did not leave a comment.

Efrain Pleitez-Belloso 
Rating:
5.0

Customer did not leave a comment.

Jose Barraza 
Rating:
3.0

Customer did not leave a comment.

Matthew Duffey 
Rating:
3.0

We got a uhaul and it felt like the wheel bearings were going out if not already. Then when we returned the truck she said the line wasn’t close enough to the full tank line and we went and got gas 30 seconds away and took less than 5 mins and she had locked the doors knowing we were right next door. It was an annoying. Her customer service was great til it was close to time for her to clock out.

BREANNA BOUB 
Rating:
5.0

Customer did not leave a comment.

Tenesha Phillips 
Rating:
5.0

Customer did not leave a comment.

Steven Flores 
Rating:
3.0

Customer did not leave a comment.

stephen elliott 
Rating:
5.0

Customer did not leave a comment.

Brenda Flewellen 
Rating:
5.0

Customer did not leave a comment.

Ruth Eileen Vasquez 
Rating:
3.0

Customer did not leave a comment.

Nora Cepeda 
Rating:
5.0

Everything was spot on perfect can’t complain. The lady. I forgot her name was great

Erick Bradshaw 
Rating:
5.0

Very cost-effective very available and most of all best customer service by the gentleman working in the store. Location. Best customer service I’ve received in a long time.

Tongele Richard 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ANASTASI 
Rating:
1.0

They gave me the wrong truck it was on empty and smelled like pee was not clean and now are trying to charge on another truck more then what I owe I would not recommend this place

Shirley Jeffery 
Rating:
5.0

Customer did not leave a comment.

emily rodriguez 
Rating:
5.0

Your rep Arlene was very courteous and professional and took care of us promptly. One complaint I have is the gas agreement. I think each truck should be full of gas bc it is impossible to get gauge back where it was and most people end up putting too much gas. It seems like a lose/lose situation for the customer since I didn’t fill the tank quite to par and had to pay $20 extra 🤨

Samuel Gonzalez 
Rating:
1.0

Is was an awful experience. They sent me to one location to pick up they did not have the truck. They sent me to a different location to pick up the truck then back to the first location to pick up the car hauler. Worst experience ever and time wasted!

Jessica Coleman 
Rating:
5.0

Customer did not leave a comment.

Troy stockwell 
Rating:
5.0

Customer did not leave a comment.

Jesus Guerrero 
Rating:
5.0

Customer did not leave a comment.

Michelle Herring 
Rating:
5.0

Customer did not leave a comment.

Darla Feery 
Rating:
5.0

Customer did not leave a comment.

Hector De Anda 
Rating:
5.0

Nothing perfect encounter

Ray McIntyre 
Rating:
5.0

Great customer service

Faith Cory 
Rating:
5.0

Not any thing at all at this moment everything great an nice

Jarmon Mattix 
Rating:
5.0

Customer did not leave a comment.

Stacie Powell 
Rating:
5.0

We rented UHauls twice last week, and Arlene was extremely helpful both times.

Carol Smith 
Rating:
5.0

Customer did not leave a comment.

Ty Oden 
Rating:
5.0

Nothing everything was great plus a great staff at this location

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

Diana Lopez 
Rating:
5.0

Amazing service! Management was great especially Arlene & Dustin. Had great Security and felt that my stuff was protected and secured. Definitely recommend!!!

noah suggs 
Rating:
1.0

Have trucks fueled and don't overcharge customers

julie bollich 
Rating:
3.0

Trying to get the truck keys using the automated system did not happen (prior to store location opening). This process could not have been more frustrating. We were 45 minutes late getting the truck. Fortunately the employee working arrived early and was extremely concerned and did a great job getting us on the road

Chris Scarborough 
Rating:
2.0

Gas tank was left on “E”. 0 miles to “E” to be exact. Also it was very dirty from whoever used it last. Their trash was still in the truck and their energy drink that was in the truck spilled all over the chairs and floors. It made everything sticky (chairs, floors, steering wheel). The truck itself was very nice and worked perfectly for what I needed it for.

Milton Diaz 
Rating:
5.0

Customer service went above and beyond def refer anyone needing this service to go see Ms Arlene

Amanda Smith 
Rating:
4.0

Customer did not leave a comment.

Sherry Kolaja 
Rating:
5.0

The lady that helped us was awesome! She was friendly and helpful.

Beverly Barber 
Rating:
4.0

Fix your credit card system- it gave me all sorts of issues and wasted my valuable time trying to get your system to take a card correctly. Then, when i tried to return your truck via the online return system, it wouldn’t recognize the location, forcing me to go inside waste more time. For something that i reserved a week in advance, the pickup and drop off was very poor in its execution.

Daniel Mack 
Rating:
5.0

Staff great and truck nice and clean

Chris Goodson 
Rating:
5.0

Employees were awesome!

Lucas Phenix 
Rating:
4.0

Customer did not leave a comment.

Coren Morrison 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY BRYAN 
Rating:
5.0

Customer did not leave a comment.

DEBRA GREGORY 
Rating:
5.0

Trim the tree where you park this truck or run the risk of scratching it up. Otherwise, everything was great.

Alex Olmstead 
Rating:
5.0

Everything was great. The man who helped me was very attentive and made sure I got my project underway.

ELISA ANGEL 
Rating:
5.0

Customer did not leave a comment.

Eliseo Torres 
Rating:
1.0

The customer has to do everything. We go to the location so we can rent the vehicle from a person. We have to check our self in, check the condition of the truck electronically and ask for help and the desk clerk said we would have to call uhaul. Customer service has gone out the window.

JOHN PARADYSZ 
Rating:
5.0

Great location for easy pickup and delivery! Staff friendly and knowledgeable. I will all recommend and probably use this location again.

Bobby Stokes 
Rating:
3.0

Electronic paperwork was confusing. Was not able to go back and see contract details like starting milage, allotted miles.

Harold Smith 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARDONA 
Rating:
5.0

Thanks for making my return quick and easy

DENNIS HERRING 
No reviews have been submitted for this location.

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